Maya Caribe Hotel
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Historical Traveler Reviews Maya Caribe Hotel Cancun
Wouldn't stay anywhere else!
We booked our spur of the moment 5 day vacation in Cancun only 1 day prior to leaving. The Maya Caribe was the only place on the internet where we could find a room, so we booked it. Once we got there they didn't have a room for us so they put us next door at Dos Playas which wasn't a problem at all, we still got the all inclusive drinks and food at Maya Caribe. The next day when we got back to the Maya Caribe it was awesome! Lots of great food and drinks as well as fun activities like volleyball and bingo. The only time we left the hotel is when they would take us out at night. When they did take us out- it was VIP style. No waiting in lines, our own table and waiter and unlimited drinks all night (Thanks Alexis). We had so much fun that we decided to stay an extra day. We'll be back soon...
Do not stay here !!! Travelcomm SUCKS
What a nightmare, this hotel is awful. DO NOT BELIEVE TRAVELCOMM'S FAXES. We have complainted to them with no repsonse. When we first booked the hotel, we did so from the pictures on the internet, well it was not of that hotel the first one's we saw. Now the pictures don't even show you the inside of the rooms. You can barely see the hotel in the background of the picture, and I don't have a clue where the other picture is taken of with the table and chairs in the court yard. The hotel is not painted that color at all. The grounds are nice, that is the only thing I can say positive about this hotel. The bathroom was awful, cracked tiles, mold on ceiling, tile was nasty and you had to let the water run for a good five minutes to get a luke warm shower, we never had a hot shower. My husband had to pull the garbage can out twice just to get it emptied. Dried up food on the counter, which was never cleaned. Our toilet backed up three times. The food was awful, we had to eat out, which we didn't plan on at all. Birds were flying in sitting on the food and leaving God only knows on the food. They claimed to have another nice dining room for nice dinners, but they were never open the week we were there, due to lack of staffing. The liquor was watered down to the point of not even worth drinking. My husband complained to the bartender and he was offended that my husband would accuse them of watering down the liquor, so my husband suggested he try a drink with him. He then admitted it was mostly water. We called first thing Monday morning to see if we could get another hotel and none were available in Cancun, so we were stuck. Large cracks under the door and sides of the door where the light from the hallway shined in our faces all night. The air conditioner sounded like a B52 was in our room. The pools were dirty and TravelComm has not responded to our e-mail at all. I will never use them again. They gave us a choice to stay at in the fax, then if you you choose one of the Avalon hotels, you have to pay more money, which we didn't know until they screwed up our booking, we assumed by the pictures that we saw of the hotel it was nice, so we stayed there but it wasn't of that hotel, trust me. The beach was filthy with drink cups, straws, bottle caps, food containers, etc. They don't even clean up their beach. We made the best of it, but it was pretty bad, all the people but one couple we met were really ticked off at TravelComm and the hotel, they too hated the place.
Do not stay here!!!!
My husband and I, and 2 other couples booked a vacation through Travelcomm (by the way dont ever use them). I don't know what rooms we got but they were nothing like everyone else has described here. It our anneversary and another one of the couples honeymoon. This was the worst place any of us have ever been. We ended up having to leave this resort and go to the Holiday Inn because they were the only place that had 3 rooms avail. on such short notice. The food was aweful--cut up hotdogs in cabbage is not very appetizing. That was not the worst part--we had a 4in gap under our outside door which is how I am assuming the 4 lizards got into out room. Don't get me wrong I love reptiles but I don't like sleeping with them. So we decided to switch and share a room with another couple who had 2 double beds. Sharing a room at this point was better than sleeping with lizards. By the way there bathroom window was held together with dried toilet paper. As we were sitting on the beds talking 2 very large cockroaches crawled from behind the bed. This is not exagerrated at all. I would not have spent another $800.00 for another resort if I could have tolerated this one as I could not get my money back even though we didn't stay one night there. Also the guy at the front desk was extremely RUDE. I would not recommend this place to Osama!
Not bad at all
My girlfried and I stayed at the Maya Caribe for 6 days. Starting off the staff there was great, they really took care of us. We had our problems especially the toilet which would clog up once in a while, (because of all that mexican food) but the front desk had a person there immediately. The food wasn't that great but we weren't expecting it to be.
The hotel has a really nice feel to it with the garden, the peacock and the beach front restaraunt. They only have one restaurant by the way we heard there was supposed to be another but when we visited it was never open. The bartenders are awesome they made anything we wanted and even made a number of shots that we had never had. They also were very friendly and helped us out when trying to find out the nightlife. All in all I would suggest visiting this hotel especially for the price. The hotel is not perfect but the staff makes it worth visiting.
Read this for a real review!
First of all its not a 3 star. At least inside the actual rooms themself. Our airconditioner didnt work and we had no hot water. So they switched rooms for us and with some self motivated work things were fine. I guess my girlfriend didnt like the shower but after a day or so she was fine. The beds were clean and the maids were on top of things. The staff was excellent. Everyone seemed to help and when I lost my wallet they did there best. With the exception of the day time front desk woman who was lazy and rude the staff was a 12 on a scale of 1-10. The buffets were a 7 and the sit down dinners were a 9. The outside garden and pools were really beautifull. That was the nicest things about the place. The beach was right there. It was a good location to walk to fat tuesdays 3 hotels down. There were jet ski and parasel rentals right there. "Though too expensive for the parasal-80 for 10min" At fat tuesdays they had a cruize to an island almost every day which had a great show and nice dinner. That was a blast. Over all i like the place and if i was just with the guys there would be NO problems. Oh yeah, the bar was great. Everything we drank was included. To save money from a big time resort with excellent service I would recomend it. Hope this helps!
I and 3 other girlfriends spent 6 days, 4/28-5/3, 04 at the Maya Caribe. It was wonderful, especially the staff, Fabrecio, Augustine, Renado, Jose, and Paulina were absolutely wonderful. They made our trip most enjoyable. Thanks to them! It is a small, quaint hotel, which we enjoyed, we got to relax, do some heavy R & R, without it being overly crowded. Lovely rooms with balconies with ocean view. The ONLY reason I rated it a "4" was because the food could of been a little better, but for what we paid, it was very nice. We only had 2 of the 6 days that the food wasn't so good. So, you can't go with the expectation of having a "4-diamond" food experience. We didn't starve. If I had the opportunity to stay there again, all of us would, it was a great time, and again, the staff was just unbelievable and they work very hard to make sure your happy, they took care of everything we needed, which wasn't much. I would definitely go back to this property.
Loved the Maya Caribe
We had booked 2 WEEKS at the DOS PLAYAS as the price was VERY low and all we wanted was a pillow and calm beach..When we arrived at the desk,we were POLITELY informed they'd overbooked the rooms. JAIME the MGR informed us we would be put up at the MAYA CARIBE which was just up the street. What a great move ! !..The lush gardens,freshly painted CLEAN rooms,etc.. If DOS PLAYAS is a 2* (MGR JAIME'S SERVICE A 5)I would DEFINITELY give MAYA CARIBE A 4*+.. The key to our most ENJOYABLE staywas the staff...HECTOR (MGR) was very accomodating..whenever we had questions.We asked him to phone about the calmness at another beach(ours was rather wavy and breezy) Next we knew we had lunch,drinks etc. at LAS PERLAS.. Totally uncalled for but greatly appreciated ! ! !THAT IS EXCELLENT CUSTOMER SERVICE! A surprise visit from family a week later (THEY DIDN'T KNOW WE'D BEEN BUMPED) No problem, HECTOR AND JAIME made some calls and our family was able to join us for the rest of our stay..again uncalled for but greatly appreciated. From cooks, maids,waiters,bartenders to security and desk staff, I CANNOT SAY ENOUGH THANKS FOR MAKING OUR VACATION ONE WE WILL NEVER FORGET ! ! THERESA,DAVE,BARB,BARRY FROM CANADA
Minnesota checkin' in
We began at Imperial Las Perlas, but they had no rooms available so we were sent to Dos Playas! The ROACH MOTEL. There was a gaping hole in the ceiling in the bathroom and the door to the outside provided little if no security. We were next sent to Maya Caribe, what a relief. We stayed in a bungalo, it was nice (comparred to the dump we were originally given at Dos Playas) with a king size bed. The bathroom left a bit to be desired, but I guess you get what you pay for at 3 stars.
THe air conditioner broke down about the third night but they were right there to fix it. We had two bottles of water every morning along with wonderful maid service. The bar was hardly enticing with very little selection. If you like top shelf liqour, this bar is not a good place for you to drink. Only one beer, Dos Equis, was offered (we're Corona fans). The food was fairly decent, buffet style for breakfast, lunch and dinner. We met several other couples and enjoyed laying out by the COLD pools. The beautiful blue ocean was mearly footsteps away.
The staff was excellent, especially George the activities guide.
Overall, we had a good experience and would recommend it to others that don't mind average accomodations and amenities.
Not Dos Playas !!
We booked our short vacation 4 days before we were supposed to travel.
Where I come from (UK) you tend to get into a nice place for less money because the tour operator is just trying to fill rooms.
This couldn't be further from the truth where our trip was concerned.
We were actually booked into the Dos Playas formerly known as the Avalon Bay according to the company we booked with. Sadly that was not correctly represented because it's the Maya Caribe that was formerly the Avalon Bay (just ask a taxi driver in Cancun). I probbaly shouldn't review Dos Playas here, if you want to know what it's like you should probably contact me directly.
Anyway what's the Maya Caribe like?
It has 3 pools all of which are pleasant if a little chilly at times.
It has 2 restaurants though only one was open when we were there, this is because the hotel was bought around November 2003 time by it's new owners along with 3 other hotels (Las Perlas, Dos Playas and one other). So I think they are just ramping things back up again. The entertainment during the day was basic. The food selection was average (3 out of 5) and don't expect Grey Goose in your martini at the bar.
There is a bar area but it includes the restaurant so no real place to sit and chat with other guests and have a drink, everyone just tended to pull tables together though and create an atmosphere.
The rooms are nice and although a little basic, they were actually better than a couple of resorts I have stayed in, they include either a king with and ocean view or 2 doubles looking over the garden, the garden balcony gets the sun shine on an evening, whereas the ocean sees it early morning. They also have some bungalows in the gardens though I didn't see what they were like.
There were no activites for children when we were there, though my daughter was really made welcome by the other hotel guests and staff, towards the end of our stay other families started arriving.
The beach was quite nice and well policed by security which was necessary because there was a fair amount of traffic (on foot).
The staff were great and really made an effort to make you feel welcome and help out with anything they could.
The gardens are brilliant and rival some of the larger resorts I have seen.
The mix of people staying there included, people in from Spain both British and Spanish, Mexicans, Americans and Canadians.
My comments are based on what was offered when we stayed there, when they open the second restaurant (because it was being worked on) and ramp up some more food, activities and so on this could end up being a nice smaller/homely resort with easy access to downtown and a lot to offer someone who wants a quieter time but doesn't want to have to pay 1000's for it.
Cost? our misrepresented trip was 355 USD for 4 nights all inclusive (165 for my 5 year old) from Denver direct. The price posted in reception at Maya Caribe (Jan 25th '04) was $97.50 per person per night all inclusive (obviously no flight) so we did ok. I expect that price (nightly price) will go up as they get this place up to it's potential.
My 4 out of 5 is based on value rather than a plain comparison of facilities.
hope this helps.
We went to Maya Caribe and had a great time. there was a group of six of us and we could not have asked for a more personable, experienced, well attentive staff. The rooms were very well kept every day, water brought to the rooms on a daily basis along wit being available on the way to the rooms during much of the stay whenever you liked. There were air conditioners(they often broke but when asked to be fixed they were right there to do so), Televisions and phones in all the rooms. The bar staff was so friendly, especially Manuel, Mario and Juan. They were always of service and ended up our friends when we left. The concierges, Mayra and george were indespensible. They showed us around, set us up with whatever we needed and let us know how th really handle the CanCun life!!! Over all it was a great trip and if I returned I would definately go to The Maya Caribe!!!
TripAdvisor Reviews Maya Caribe Hotel Cancun
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