London Marriott West India Quay

Address: 22 Hertsmere Road, London, England, E14 4ED, United Kingdom | 4 star hotel
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This 4 star hotel, located in the London East area of London, is near Museum in Docklands, Hammersmith, Canada Place Mall, and Canary Wharf Tower.
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          • Restaurant
          • Bar/lounge
          • Fitness/Health center


          • Minbar in room
          • Adjoining Rooms
          • High-speed internet in room
          • Non-smoking rooms
          • Breakfast Available
          • Wireless internet connection in room (surcharge)
          • Wireless internet connection in public areas
          • Reduced mobility rooms
          • Non-smoking hotel
          • High-speed internet in room (surcharge)
          • Wheelchair accessibility
          • Air-Conditioning
          • Beverage Selection
          • Convention Center
          • Family rooms


          • Suites
          • First class


          • Car rentals
          • Drycleaning onsite
          • Meeting rooms/conference facilities
          • Conference facilities
          • Concierge desk
          • Banquet room
          • Multilingual staff
          • Room service
          • Business Services
          • Laundry
          • Meal plan

          TravelPod Member ReviewsLondon Marriott West India Quay

          Reviewed by maxine.daniels

          I Love London

          Reviewed Nov 27, 2013
          by (1 review) New York City , United States Flag of United States

          Wonderful location close to malls and the train. It was very easy to get around the city.

          My diggs while in London
          London, United Kingdom

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews London Marriott West India Quay

          Followup to earlier review - stayed again in execu room


          previously I wrote "Fairly Good Hotel But Note Your Prices" on the std. room

          I agree on everything the other travelers are stating about the excellent room service, great furnishings, etc. This time I stayed in an executive club room, which has access to the executive lounge. The view over Canary Wharf was similar to what you would think (buildings out your window, water) and once again the room was fantastic (same as a std. room however).

          The executive lounge is wonderful. You will receive a letter upon arrival that will list food/drinks available at certain times of day. In my experience, this letter downplayed the items in the lounge. There were about 10 more drink selections available then stated; food was great also. Basically a free breakfast in the morning, and when I visited at night I had drinks and desert items while overlooking Canary Wharf in a premium corner of the tower.

          I should have rated the dining/health facilities better on my last review. Compared to other places these really are superior not just neutral/average.

          Peaceful but exciting


          My sister and I visited this hotel for a weekend in September 2004. We had a great time and couldn't recommend it enough. Spotlessly clean, spacious and a wonderful area for watching the world go by at one of the many bars, cafes etc if the weather is favourable. The LDR is a safe, easy to use transport system that links up with London's main tube stations. A Sunday morning trip to Greenwich market is recommended, where an abundance of local and more exotic products are sold and here you can also visit the Cutty Sark.

          Great Experience!


          This was an excellent hotel in the newly developed financial district in London. It is not in the centre of the city but only a 15 minute tube ride. Our room was adequately sized, everything was new and sparkling clean. The bathroom was a good size, included tub and shower (used both). Had never had such good housekeeping as we did here. They would even pick up and straighten up anything out of order instead of just making the bed and refreshing the towels.

          We were on the side of the hotel away from the train, as some rooms are very close to a DLR stop i would ask for a room on the other side. It was extremely quiet the whole week in our room. Below was an old warehouse turned into restaurants. Most people in this area seemed to be in their 20s and 30s, suit-wearing, going out for a beer after work type thing. It is close to London's tallest building, One Canada Place. At the Canary Wharf DLR stop, inside the building is a large mall connected underground to another mall, Jubilee Place mall, and there are many many restaurants and shops there. Watch out around lunch time on a weekday it's insanely busy.

          As the hotel does not have a continental breakfast (fine with us since we slept in) we stopped at a Starbucks or Cafe Nero most mornings on our way to the tube.

          We had room service one night, the hamburgers were pretty good and the service was very nice.

          Some people may not enjoy this hotel as a tourist because you can't just skip back to your room in between sights, but we did often return here after a day in the city and ate at a restaurant nearby as there were plenty of choices. The area feels more American and there are not many tourists around but we rather liked this so it was a great spot for us. I would highly recommend this hotel.

          As a side note, we had an extremely low price due to a special certificate, so it was extremely nice for what we paid; however I believe that if you get a good weekend rate (its lower then) it will be well worth what you pay. The price is higher during the week as it is business oriented.

          Incredible Experience


          Beautiful location, great amenities & easy access to transportation are some of the highlights of my stay at the West India Quay Marriot. It's a little intimidating to be a young single female traveling alone through London but I felt safe there.

          When you walk up the staircase to the check-in area, it seems so posh, but the staff members were very helpful and friendly. The hotel was just over a month old and my room (standard with a King bed) was exquisite. The built-in storage & safe deposit box were great. The down comforter & down pillows were very comfortable and luxurious. It took me a second to figure out how to use the shower, but that could have happened to me in any London hotel.

          The Canary Wharf area is where many Londoners go to work, so there's a lot of people watching to be done while you lounge in the al fresco dining areas of the restaurants next door. The huge Cabot Place Mall is right across the footbridge and has a supermarket (Tesco) and tons of stores. The Tube & DLR lines are a short walk from the hotel and major London attractions are just a short ride from those stations. There's a movie theater right across the street from the hotel also. Overall, it was a nice retreat from the touristy, overwhelming side of London.

          As far as pricing, although it is pretty steep for a single, it's totally worth it. I can't wait to bring my family to stay here!

          Fairly Good Hotel But Note Your Prices


          I'm a regular to London, visiting every 3-4 months. I stayed in the West India Quay over the weekend and it was worth the price Of 80pounds (about $155 USD). I needed a place to stay for my first night due to the fact the hotel was DOUBLE the price+ (translating back to about $320 USD) per night on weekdays (This was a Thursday). I would definitely not pay over 90 pounds for the hotel unless you are getting a "Executive room/executive suite"... I stayed in a quality room (std.). Something that mislead me was the fact they show a beautiful tower over-looking the Canary Wharf. This is not the case - there is a little back-part of the tower that has a different styling that is less-impressive and not-really-a-tower period = this is where you will stay unless you get an executive-suite/room. I do recommend this hotel, I just tell you this so you will be informed. I was excited to think that I would be staying in the tower, only to be let-down with a room overlooking the DLR (Docklands Light Rail) in the cheaper section of the hotel that is like the back-part of the tower. (There's the curved tower, a rectangle-like back, then a square behind that... the square is where the Marriott is) The room was very very nice. It took a sec for me to figure out the whole ON-OFF wall-power ports. Nice modern room and bathroom. The hotel is soundproofed, so If you end up in front of the train station no big deal. I would absolutely not pay the weekday price however. Go to Four Seasons Canary Wharf for the weekday price, but this hotel is well worth the weekend price of 60-90 GBP. ($120-200 USD). Modern, Clean, friendly and very helpful staff (got a Q? ask the room-service guy!). I would honestly go for a executive room next time as to be in front of Canary Wharf... Though I wouldn't pay any more then 40 GBP pounds for it. Another thing is Marriott in general > *after* i made my booking it told me a NON smoking room is not available, and the KING bed is not available.... When i asked at check in they told me it was-and-is available (?? screwy website?)... They also checked me in about 6hours early *surprised*

          Not just for business people


          My family and i, comprising 2 adults and 2 children aged 12/10, stayed here for the weekend. We loved it. I agree with all the great things previous reviewers have said ( bar one gentleman who had a bad experience)

          This is a great place to stay with older children. There are plenty of nearby restaurants which have childrens menus. The cinema is just across the road and plenty of shops. I can not fault the hotel or the area.

          If you join Marriot Rewards on-line you can get a great weekend rate until 31 May'05, which includes a London bus tour/river cruise. We've booked a B+B package next time as RO can be very pricey if you eat breakfast in the hotel, although there are plenty of other options around the locality. The breakfast was excellent by the way.

          Give it a try. I can highly recommend this hotel.

          Loved this hotel!


          A friend and I stayed at the amazing Marriott London West India Quay from Nov 25- 28, 2004. I love the location, the hotel, the staff, the rooms. The hotel is pretty new and boy does it show. The architecture in West India Quay is mainly glass and steel and the hotel is just that way. The rooms are decorated in an ultra-modern fashion but still felt warm and homey. I found the room to be spacious and the bathroom was very roomy. The staff was very hospitable - we called down to get a bucket of ice delivered because the machine was broken and there was a knock on our door no later than 30 seconds after we had hung up (remarkable orientation to customer service in my book!). The location is great because West India Quay is a financial district so there's not really any other tourists around like you might find at hotels in the more downtown locations. West India Quay boasts a variety of restaurants, pubs and shopping - I could have just stayed in West India Quay and kept busy and entertained for 3 days. The hotel is literally a 6 minute walk to the Canary Wharf tube station (which in and of itself is a site to be seen!) and then a quick 15 minute ride to all the touristy/downtown areas. The streets are clean and as two females walking back to the hotel in the late night, it felt very safe. If you'd rather take the light rail, the West India Quay station is less than a minutes' walk from the hotel - the station is above ground so it's literally above one of the hotel entrances. I would stay here again for my next London trip. I don't like the feeling of staying amongst droves of obnoxious tourists so this is a great place for you if you share my sentiment. It's set just far enough outside downtown so there's no tourists around and close enough that it's a quick ride into town. Book won't regret it!

          This is not a 5-star hotel


          The only thing that is 5-star is the bill. The rooms were hot, halls were oven-hot, fire alarms sound in the middle of the night, no hot water one morning, phone didn't work at first (then was charged $3.00 for picking it up), had a mini-bar charge just for looking (the computerized mini bar worked!), no hot water in the sink, interactive TV services didn't work. Restaurant staff was inattentive. Asked the concierge for directions to the London City Airport and he didn't know. He did call someone to ask for directions and after a couple of hours provided a map. There is no pool nearby and the pool at the closest heath club costs $10 a swim. The hotel's health club was tastefully decorated, dimly light, and below standards for a "5-star" hotel. Avoid this hotel. There are better values in London and service too. On the plus side: turndown was good, the room was clean, and the Canary Wharf location had good access to the Tube and tons of shopping. Also, see other realistic review of this hotel on this site by searching for "London: Marriott Executive Apartments - London Canary Wharf."

          Incredible, beyond 5 stars!!


          Just an unbelievable hotel experience! I stayed 3 nights during the week it opened (around the 19th of June 2004).

          Everything was so new, I even removed the plastic from my lamp and had to plug in a few other appliances!! It was such a treat to be the first one to stay in that nice to stay in a hotel where everything is sparkling new.

          The hotel is a tribute to modern chic design and beauty...lots of light coloured woods, plus an abundance of flowers, marble and stonework. The elevators are very modern and quite nice.

          The rooms are wonderful, outstanding bathrooms, comfortable beds and plenty of windows to let in the sunshine. Rooms also have a tea machine and plenty of herbal tea, coffee and hot chocolate for free.

          The West India Quay locale is just perfect. I stayed during the middle of the week, so there was plenty happening (the hotel is in a business district, the Docklands). Don't be thrown off by the fact that it is not downtown London, as it is still in zone 2 (as per the tube, or London Underground if you prefer). Take the DLR (Docklands Light Rail) to Bank station (Red Central Line) and then from there you can go wherever you like...

          The DLR West India Quay station is no more than 100 ft. from the hotel, which is very convenient and safe for when you want to return to your hotel late after a play, etc. I think the last train is at 12am during the week.

          The Docklands area is very nice, with plenty of restaurants and walking. Overall, a fine hotel in a fine location with easy access to all the sights in London. You can be to Central London in about 15 minutes by tube from this hotel. (including the time it takes to transfer trains, walk, etc.) Train ride itself is more like 7 minutes. Have fun!

          Not just a Marriott


          I had a tour of this hotel today and I can tell you it is spectacular. Brand spanking new and sleek, it is a corporate hotel in a very corporate location, catering to corporate clients.

          The standard rooms are very nice and roomy with the standard Marriott amenities, but somehow they seem nicer than usual.

          The "Executive" rooms are the exact same as the standard rooms but they face the wharf. Great views...

          The Exec Lounge is great, too. Hot buffet and cold buffet 2x a day is enough for b'fast and a small dinner which will save considerably in London.

          As a corporate traveler, I just loved this property and you will rack up the Marriott points with every stay!

          I would not recommend this hotel for leisure as it is way out of way and everything shuts up pretty early.

          TripAdvisor Reviews London Marriott West India Quay

          4.50 of 5 stars Outstanding

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          Traveler Photos London Marriott West India Quay

          Tracey relaxing
          London, United Kingdom
          My diggs while in London
          London, United Kingdom
          Our hotel
          London, United Kingdom
          Marriott West India Quay
          London, United Kingdom