Marriott Swindon Hotel
How has this hotel rated in the past?
Historical Traveler Reviews Marriott Swindon Hotel
After staying in a number of B&B type hotels in England, this standard modern hotel was a nice change. The hotel was full to the brim and everyone seemed to be having a good time. The evening meal in the bar was excellent for the price, as were the Havana cigars. In the morning, we ate a superb breakfast and then had time to go to nearby Avebury, strengthened and refreshed, in order to study Ancient British prehistory.
Beware! Hit or miss....
I just returned from the business trip from Swindon. I go there often and in the last year I stayed in their Marriott 5 times. 2 times out of 5 they had a problem with reservation. For me it was 40% chance that when I arrived after the long flight from US, an hour taxi ride, late at night, they greeted me with information that because of the system problems with reservations, they were overbooked and did not have room for me and therefore had to send me to another hotel. At best it is inconvenience, at worst you have to stay at whatever hotel that happen to be available and where you would not stay otherwise.
First time they had a room for my colleague and not for me, explaining that fact with her having award points with Marriott. I pointed out that I have award account with them as well. Then they found my account but no room. For the second night they had a room for me, so I had to move myself and my luggage from one hotel to another. They claimed that hotel that they sent me to, was the same class, but it was simply untrue.
This last trip, that I just returned from, there was the same story. "We are overbooked... Computer glitch... Don't have any rooms..." While I argued with them, a group of my colleagues who arrived the day before walked into the lobby. I turned to talk to them and told them that it looks like I will be staying in another hotel. We discussed the options for me to come to this hotel in the morning even if I stay somewhere else because we had the same pick up arranged to take us to the same place. Then they left to their rooms and I turned to continue my conversation with the hotel manager, who by that time realized that this matter inconvenienced me tremendously. So they found the solution. They had a room that is being held for staff. It looked like any other standard room and though it was the smoking room, I was happy that they found something.
One may wonder whether they overbook on purpose in case of no-show. This way no money lost if someone cancels.
If you want to take your chances of arriving and having no room for you, in spite of confirmed reservation, this is info about what hotel has to offer: breakfast is unbelievably expensive $28 US with not that good selection. Besides problems with reservations, which are in my opinion unacceptable, it is typical Marriott, for cleanliness, service, etc. Nothing more and nothing less.
Another fantastic stay
Can't tell you how many times we have stayed at this Marriott we love it. This hotel is fantastic, from the moment you arrive you are greeted as a valued guest and this continues throughout your stay. We have two children aged 4 and 7 who are made such a fuss of. All parts of the hotel are family friendly and children are welcome.
Food in the restaurant and the bar is excellent. We always eat in the bar (which has a non-smoking area), the helpings are large and we usually order too much food! The childrens menu is great and at £7.50 for 3 courses a bargin.
The rooms are well appointed and clean. On our last stay we had a suite, which was huge, the children had plently of room to play while in the hotel.
The hotel is ideally situated to visit not only Swindon itself but the surrounding county of Wiltshire and you are only a short drive from the Cotswolds.
A great place to stop over for a weekend.
I have stayed at the Swindon Marriott twice; once for business and once for pleasure. The rooms are spotless and modern, and the breakfasts very substantial!
On our leisure stay we tried the main restaurant, which boasted delicious food and helpful staff. We were staying for my fiance's 21st birthday, and one staff member who we told about this organised a birthday cake to be brought out! This was a lovely touch and was much appreciated as it was not requested or expected in any way.
All in all a lovely hotel, with good leisure facilities (sauna, spacious pool and gym).
My only point which can be classed as a downside is that I totally agree with another reviewer about the lack of drinking water in the rooms! I did drink the tap water in the end - don't!!! It is warm and slightly soapy!!
Great for business travellers
I stayed at the Marriott on Business and was impressed with it as a venue for a conference and for the business traveller.
I checked in late and the desk clerk immediately found my name and check in details. He was very polite, helpful and offered assistance with my luggage.
The room and bathroom were clean and the decoration seemed to have been done recently to a high standard. The room was larger that the average business hotel and the comfortable bed and excellent pillows meant for a good night's sleep.
My only gripe was that there was no drinking water in the room other than that in the minibar - for the price paid for the room I think a small bottle of water should be included free - putting it in the minibar doesn't match the rest of the service which was excellent.
I would suggest that it is time to upgrade the airconditioning as the wall air exchange system is rather noisy and outdated, though effective enough.
What you see is what you get
This is a business hotel. Not a luxury hotel.
But the standard of the rooms, check in, bars etc is well above what you would expect in a hotel like this. The staff are welcoming, the beds are comfortable and it has everything a business traveller would want on an overnight stay in a town that has nothing else going for it.
If you really must stay overnight in Swindon on business, you can't go to far wrong with this one.
Hotel pretty but rough around the edges
My wife and I stayed at the Swindon Marriott for three nights using Marriott Reward Points. The reason we stayed in Swindon was its proximity to Oxford, Bath, The Cotswolds, and Stonehenge. Physically, the property is exceptional. The place just is not run very well. We were checked in by a Benny Hill look alike who was pleasant enough but didn't seem to know what to do with the award certificate. The check-in process took almost 40 minutes with calls for assistance from severalothers who just stared at the certificate. Mabey they were all trainees and hadn't gotten to the chapter about Marriott Rewards. Once checked in things looked up. We went down to the consierge later to find out if there were any recommendations for a local restaurant. Apparently the consierge must have just arrived from a distant town because he didn't seem to know anything about anything. His answer to virtually every question was a befuddled stare. He was sweating allot. The biggest surprise was when we checked out. Even though we used Marriott Rewards Points there still was the equivalent of a $50 per night accomodation charge. All attempts to obtain an explanation were met with the same befuddled stare, but no explanation. There is a dearth of good hotels in Swindon so even with the problems there are not many better choices in the area.
Fantastic New refurbished hotel
5 Star service for a four star price. We had a fantastic 3 night stay.
The best hotel and lobby in Swindon
Wow! What a lovely experience!
As a teacher leader of a group of 32, I was initially disappointed when our travel company told us we had to stay a night in Swindon instead of Bath because sports events had booked all hotels in Bath.
But what a wonderful hotel! the staff met our coach with glass of juice, cheerfully explained meal times, etc. The rooms were air-conditioned (we had hit a heat wave), clean, tastefully decorated.
We ate both dinner and breakfast! excellent food and service! I hope I can stay here again as we travel from one part of England to another.
Standard Marriott quality, but are they cutting back on the biscuits?
Had to spend a Sunday night here recently. Now Swindon's not got much going for it (perhaps that's harsh, but it's always been mocked for having nothing) and the hotel's fine. Guests arriving get a lovely view of the swimming pool and the gym, not sure if that's good for the people using them, but Swindon seems full of fit girls, so I'm not complaining! Two complaints. The Air Con doesn't exist. It's a 1980's hotel (I guess) and the air con is one of these air change units on the wall, meaning you never get very cold air even if you want it! And the second point, aimed at Marriott in general rather than Swindon, I'm convinced they're cutting down on the number of packets of biscuits they leave in the rooms. Still, those aren't really major complaints are they? And the view of the gym made up for it!
TripAdvisor Reviews Marriott Swindon Hotel
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