Rome Marriott Grand Hotel Flora

Address: Via Vittorio Veneto 191, Rome, Lazio, 00187, Italy | 5 star hotel
 
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      Historical Traveler Reviews Rome Marriott Grand Hotel Flora

      Great Hotel but Staff could be better!!! (Im a Marriott Vacation Club owner)

      from

      The Grand Flora was a beautiful hotel. It provides clean rooms and a luxurious bathroom with a towel warmer and a bidet. No counter space in the bathroom for your own toiletries. To have your electricity work you have to put your key into a module in the wall. We requested a king size bed and they said it was a queen, come to find out it was 2 twins put together (Go Figure!). The gym is a great place to refill your water bottles for the day so save them (Some places charge 5 euros for a bottled water). The staff was always talking to each other with disregard of any guest seeking attention. I observed a couple complain about something and as they left, 5 staff members got together imitating the couple in Itallian. I only saw 5 staff working (3 check in clerks and 2 bell hops). I wonder if they even saw me sitting in the lobby. On other occasions the door men were present but did not open doors or greet you (they were talkin to each other). Learn to use the metro system because the concierge will always advise to take a taxi. Example to the Colosseum it cost 20 euros for a taxi and 1 euro for the Metro. In conclusion, if I had a chance to return to Italy it would not be ROME.

      Fabulous

      from

      This is an absolutely first class hotel. Fabulous location. Close to metro and a variety of restaurants. Fantastic service. Stayed here for a week and loved every minute. Try the little restaurant around the corner just down from the bakery. I believe it's called "Bruskhetta". Friendly staff and consistently delicious food. Can't go wrong with this place.

      An excellent experience

      from

      My wife and I just returned from an eleven day stay in Rome at the Grand Hotel Flora. We used Marriott Reward points for the first six days and paid for the last five. While the initial choice to stay there was influenced by to ability to use points to off-set the high cost of any good hotel in Rome, once we arrived and became familiar with the hotel, we cancelled a previously made reservation at a more famous establishment (after an on-site inspection) and choose instead to stay at the Marriott the whole trip. The Marriott staff was outstanding: the consierge (Massimo Crea) addressed us by our name after our first short contact and went out of his way to be helpful. The responses to requests for any service (ice, bellman, etc) were amazingly efficient and rapid. In spite of our room facing the Via Veneto, it was quiet and sleeping was not a problem. The room was clean and the furnishings in fine shape. Nice touches like extra pillow and blankets. Maid service was frequent and expert. Good location with many fine restaurants, nice shops, and just across from the Villa Borghese. In reponse to previous reviews concerning attitude of the the management, I saw no evidence of any such problem and in fact would stress how friendly and helpful the entire staff was to us throughout our visit.

      Many problems, not worth the trouble

      from

      Stayed at Marriott Grand Flora for one week last October. Our connecting flight from Gatwick London was delayed due to tornadoes, British Airways flew us into New Castle for the night. I called Marriott Reservations to let them know that we would be one day late.

      Reservations (supposedly) did not relay this message to the Rome Grand Flora. When we arrived, they stated they cancelled our reservation and charged us for one nights stay $356 USD. The bill was in our mail when we arrived home. Luckily they had a room available for us. Ironically I am a Vacation Club member with Marriott and earn approx. 9,000 Marriott points a month, and had 3 friends purchase Vacation Clubs through my recommendations, but this meant nothing to Mr. JW Marriott when I contacted his office directly. Staff was not so friendly. We happened to sit in the completely empty bar on a Sunday morning around 11:00AM with a bottle of water, reading our maps, ready to start out sightseeing for the day. We were severly reprimanded by the bartender for sitting at a table and not ordering a drink. We were sitting at the table (approx. 18 empty tables in the bar area) for about 3 minutes.

      Have nothing good to say for the chain of Marriott due to this situation. Contacted Mr. JW Marriott 3 times regarding this situation of the $356. His response was (in so many words) "too bad, no show, you have to pay", even though it was his staff (reservations) that did not do their job. I even had the Reservation Agent's name, date and time of call!! It seems from the reviews of this hotel on TripAdvisor, this is a recurring problem--being charged for nights incorrectly! Received letter from General Manager, so rude!!

      Our Stay

      from

      We stayed here for 4 days 08/03. The hotel was very nice, staff very helpful, rooms were large and very well appointed. Circulator was 1 block away which allowed you to get to the Barberini subway station.

      Good location but not in a real happening area. Would stay here again.

      Loved the marriott grand flora

      from

      We loved the Marriott and also the location. There are plenty of wonderful restaurants within walking distance, and just short cab rides away. We have been to Rome previously, so our trip was just to relax and enjoy the city, the food and the people. Will definitely stay at the Marriott again, it had everything we enjoy in a fine hotel.

      Lovely honeymoon hotel!

      from

      we stayed at the Marriott Grand Flora for the last 3 nights of our european honeymoon in June 2003 and enjoyed a fantastic stay. we had a spacious suite overlooking the via veneto. the staff was courteous and the twice daily maid service was very appreciated as we would nap during the hot afternoons, freshen up, explore the city, and be able to return to an impeccable, clean, and made-up room with chocolates on our pillows. although a bit farther from the tourist sites than most other hotes, we prefer the quiet of the via veneto location.

      The worst service in the world/ Motel 6 is better

      from

      The service and management at the hotel is the worst that I have ever experienced. I fly corporate jets around the world for a living and stay in many hotels. The staff ended up charging me $320.00 for a no show because they ended up entering the wrong month for the stay. I showed up on August 14 and explained that they entered the wrong date on the reservation and explained the situation with the reception manager. The reservation that they entered in was on July 14. He told me that their wasn't anything that he could do about it and treated me like I was waisting his time. I then wrote to the highest manager, the General Manager. He wrote me back and said that their isn't anything in their computer that shows a cancellation and that he would lose money so he will bill me anyway. The service and management reflects that bad attitude everywhere at the hotel. I usually stay about 100 nights a year in Marriot Hotels and I am going to switch to Hilton because they take care of their customers.

      Marriott Grand Hotel Flora

      from

      Stayed at the Marriott Flora for four nights in July. Lovely hotel, staff a bit slow on the reception in our requirements for package that we had booked in advance. Took a lot of persuading and telephone calls before we got what we had wanted but they did make up for it in the form of sparkling wine delivered to the room! Lovely room (executive) on the six floor overlooking the via veneto, bathroom out of this work as big as the room itself! Wouldn't hesitate to recommend the hotel just watch some of the reception staff! Location is OK overlooking the Villa Borghese which is lovely if you don't mind a walk uphill back to your hotel from all the sights!

      Loved the Grand Flora

      from

      I Loved the Grand Flora. Close to the park, on the Via Venato and its shops and restaurants was just perfect. Close enough to the major fountains and attractions was a big plus. The rooms were spacious, and I really liked the wonderful ammenities in the bathrooms. The small elevator was a unique way to get friendly with other travellers staying at the hotel. A great expierience all around.

      TripAdvisor Reviews Rome Marriott Grand Hotel Flora

      4.50 of 5 stars Outstanding
       

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