Good courtyard, Great Staff

First time I've stayed at this Courtyard and had a great experience. Free shuttle to and from Airport. Shuttle will also take you to restaurants near the hotel. Unlike many Courtyards this location actually had a bar and served dinner Monday thru Thursday. The other days it was just Breakfast. I conducted a meeting at this location and found the staff great. The only downside is it's airport location. If you do not have a car there is nothing close to the hotel except other hotels (and some restaurants).

Very good hotel; great choice for proximity to the mall and restaurants

My family stayed at this hotel for a couple of nights. If you want to go to the mall, you can't beat the location as it's walking distance (though you definitely have to hurry across the busy road). Lots of popular restaurants (Cheesecake Factory, PF Changs, etc) are at or near the mall. So is a Starbucks and a Barnes and Noble. So, pretty much everything you might want is close.

As for the hotel itself, it's very nice. I wouldn't say it's a top of the line luxury hotel, but it's certainly well appointed and comfortable. The indoor and outdoor pools are well-maintained (though during our stay, they were absolutely overrun by kids -- one downside of this place, I suppose). There is a restaurant, bar, and gift store just off the lobby. The hotel overall is clean and well-maintained. The rooms are a little small, but not to the point of being a problem. The beds are quite comfortable, and featured good quality, fluffy pillows -- not the cheap, flat ones you often encounter in hotels. You won't have a fridge in your room unless you make a special request for one, and I'm not sure of their availability. Front desk service was very courteous and professional. Parking is free (unusual these days) and ample.

Aside from a mini-fridge not being provided by default, the only minor complaints I have are: Wireless and wired Internet access is provided in the room, but costs $9.95 per day (most places are providing it free nowadays!) and our TV's speakers seemed blown (or close to it), so we didn't have very good sound from the television. We didn't bother to report it, but I'm sure they would have changed the TV or put us in another room.

Overall, this Marriott Crabtree is a very good choice, especially if you want to be in the mall area. Some would say it's out in "squaresville," and lacks the character of downtown, and there's some truth to it. But unless you want or need to stay downtown, this hotel is a good bet.

The Best of the Best......

The whole staff (from hotel clerk to the maid) was on point. Close to major highways and rigth across the street from the Crabtree Mall.

Great Hotel

Clean, conveniently located (for those with cars), pleasant staff, nice pool. We would certainly stay there again!

Nice stay...

The Crabtree Valley Marriott was overall a nice place to stay. We had the room farthest from the elevators on our floor...those hallways are very, very long, and I'm glad my suitcase had wheels. The rooms were clean, the service was great, and the breakfast buffet, though pricey, was excellent.

I would definitely recommend this hotel again.

Expensive, but worth it

I stayed for two nights on business in May 03. I thought it was an excellent hotel, comfy bed, nice and quiet and excellent breakfasts. I was actually sorry to leave it !! (especially as I knew I was headed off to stay in a cheaper hotel for the rest of my trip.) Overall a very nice place to stay.

Satisfied with stay

Good location; directly across the street from the mall and easy to get to other parts of Raleigh. The staff was courteous and helpful. The rooms were smaller than average but clean and comfortable. The bed was extremly soft. The breakfast was great as well as the service there. I would stay here again.

MARRIOTT

I will not be staying at the Crabtree Marriott again. First of all, reservations were made back in June. Called back in August to confirm and they were wrong. I thought no big deal they would still take care of us. Friday, we get in and wait 2 and a 1/2 hours for our room to get cleaned. Room was empty since 2:00 that afternoon. Room was clean by 4:20. This already was rediculous. Call down to the front desk from my parents room right next door and the lady tells me oh this was a late check out. Well we new that was not true my parents had been in the room next door since 2:00 and nobody was in our room cleaning or anything. For all the inconvience I do not thinkI or my family will ever stay at your hotel again. The experience just was not very good and I think someone could of helped out or did something and you all just seem not to care. I mean the wedding was in your hotel. Bottom line just not a good experience this is not the hotel of choice.

Loved the breakfast

I really enjoyed my stay at this hotel. The breakfast buffet was amazing! It was one of the best i've had. The rooms were nice and the beds comfortable. The staff is on top of this at this hotel. The construction they were doing while i was staying was kind of annoying, and the gift shop was about the size of a closet.

The pool was not very nice, and the exercise room was very open and seemed to be just shoved where ever. If you wont be using either of those, then the crabtree is a great hotel. It is right accross from the mall, which is nice.