Moscow Marriott Grand Hotel

26 Tverskaya Street, Moscow, Central Russia, 125009, Russian Federation | 5 star hotel
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    TravelPod Member ReviewsMoscow Marriott Grand Hotel

    Reviewed by carolineandkent

    Nice hotel

    Reviewed Sep 5, 2014
    by (1 review) , United Kingdom Flag of United Kingdom

    The staff at the hotel are vey nice and helpful. It wouldn't hurt the security guards to smile once in a while!

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Reviewed by westgalady

    Excellent Hotel in Moscow

    Reviewed May 14, 2011
    by (1 review) , United States Flag of United States

    This hotel is one of the nicest hotels I've stayed in around the world. The staff was very helpful and the room was clean, roomy, and had all the things a great hotel should have including a white terry coverup and matching shoes. Their breakfast included something for every culture no matter what country you hail from.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Moscow Marriott Grand Hotel

    Very (very!) unfriendy front desk staff

    from

    This hotel needs a real makeover in terms of how to treat guests - paricularly the front desk staff. They did nothing to make you feel welcome or comfortable. They were curt, unsmiling, officious and dismissive. This was uniformly the case and not limited to one staff member.

    Only had one experience with concierge and it was OK - certainly not great but at least not bad. Exec lounge staff were very friendly.

    Internet costs were highway robbery and I will escalate this to hotel management.

    The hotel itself seemed in good shape physically and I did not experience some of the other issues reported. My floor must have been recently renovated as I had the new Marriott bedding.

    (I am a Marriott Platinum and thus stay more than 75 nights a year at hotels and it's extremely rare that I complain about anything!)

    Excellent Experience!

    from

    What a great find in Russia!

    staff speaks fluent

    rated as a four star hotel, truly closer to a five star!

    Embarasses the Marriott name

    from

    I am very partial to the Marriott chain, so I was looking forward to staying in this hotel. What a disappointment. The staff was extremely rude and taxi service was a joke. The fitness center was ok, but the pool was used by a local swim club and not always available. Huh? But it's Moscow - don't expect much anyway.

    Far below the average

    from

    I've stayed several times in this hotel. As an experienced business traveller, I can say that this one is far below the average.

    The hotel is the center of the city, very close to the Red Square. It's a very good location, but the traffic is normally very heavy in the mornings and evenings.

    The general aspect of the lobby, bar and restaurants is good and luxurious. You would expect similar quality in the rooms, but you find that everything looks worn and old. I've even tried the suites, with the same results. The beds are really uncomforable, the mattresses, sheets and blankets are so old! It's not acceptable for an hotel of this category.

    The food in the three restaurants is outstanding, and so are the prices, specially in the Grand Alexander. The service is slow but polite.

    The transportation services work well if you arrange the bookings in advance. Also, very expensive.

    Conclusion: stay here only if you would like to see the city center and visit the Red Square and the Kremlin. If not, try any other hotel.

    Hotel a joke in a joke city

    from

    Came to Moscow on a Business Trip for 3 nights. YOU WOULD NOT COME TO MOSCOW AS A TOURIST.

    Now maybe I'm being harsh but I flew BA Business which was like a cattle class plane - BA seem to have a monopoly on the route and can seemingly charge what they want

    You arrive at the airport which once you are out you think your in a 3rd world country. The experience does not change on your 1 hour plus drive from the airport to the centre - the place strikes of extreme poverty and huge high rise tenament buildings adorn the surroundings

    I arrived at the Marriot having been advised to go there by my company. The cost is astronomical - My company paid $389 plus 18% tax a night (for that I got free breakfast in the Exec lounge - more of that later)

    Arrival

    Maybe its just Moscow but the reception are like a bunch of robot's with no feeling whatsoever, in fact its like your entering a prison. They took my passport which I got back the next morning - dont know why

    Rooms

    Very, very average for the price. My room overlooked the main street, which is noisy maybe 21 hours of the day. Fortunately I was on the 7th floor so not so bad.

    Dont bother with the minibar - very expensive

    Rooms were quite dark and dingy

    Hotel itself

    Many restaurants and a main bar area. Now I stay away all throughout the year on business and I almost choked at the prices of the bar lounge drinks. They did guiness (nice touch) but their pint was not a full pint and cost just over 6. A whisky such as Johny Walker was 10, wine was about 6-10 a basic glass. Sure they did crappy beer at 3-4 but who could drink it (I had a taste)

    Service variable dependent on waitress. I ordered food/drink and they took the menu away. I had a 2nd drink and went to get a drinks menu - I had it on my table and the waitress snatched it away from me like I was a child that had done something wrong - like I was not allowed to look at the drinks/prices and that she would tell me what they had to offer - that annoyed me

    Food in restuarants

    Adequate - on a par with the rest of Central and Eastern Europe (i.e. you would not really rate it anywhere in Poland, Hungary, Slovakia, Romania, etc)

    Only issue was that I had a starter, main and drinks (nothing excessive) for basic food with a business colleage from Moscow. For the 2 of us the basic price was 85 and we were in one of the cheaper restaurants!

    Gym

    Ok. Rower a waste of space, but the running machines were fine

    Exec lounge on 8th/9th floor

    This was packed in the mornings and was a very small area. They'd effectively converted a couple of rooms. Totally different to my other exec lounge experiences in other Marriots were you have oodles of space and comfort and feel like an exec guest. But here it was like going into a large 'cupboard'

    Forget the evening - basic crappy nibbles and you'd be sad to be there - no drinks except the coffee/tea machine

    Room comfort

    Beds ok. But my real issue was the aircon and now I am home with a terrible cold. The room was too hot and I could not open the window as the main street noise was too high so I used the aircon. First night I used it and felt really ill the next morning - and so did not use the 2nd night and was 100% again by the evening (I was not sure it was the aircon then). I used again the 3rd night as not sure - I woke up the next morning feeling terrible. Clearly I have caught a viral infection from the aircon which I am really unhappy about

    The hotel really must do something about their aircon system

    Moscow itself

    Hotel is located in main street. Nothing special, as theres really nothing to do here. Red Square, Kremlin, Cathedral are about 25 minutes walk away. But you have to negotiate some of the grotty underground walkways to get under the roads (although at least they are heated)

    Red square is a brief novelty - not quite the same as what you see on TV and a let-down

    As far as the rest of Moscow goes and I saw a lot of it commuting to the office (hopefully most business people will have a 'driver') and what a woefully awful and rundown place. A tourist would think 'what I am doing here' - not that you can get here cheap as you need to pay about 200 for a Tourist Visa and then you need to go through the process of getting an invite from the Hotel - if you dont have a hotel invite - forget it

    Overall conclusion of the Marriot Grande. Incredibly overpriced for below average utilities/comfort with serious issues with the aircon system

    Overall opinion of Moscow - the worst place that I have ever visited in Europe - even Bucharest in Romania is better - and believe me thats saying something!

    Disgrace for Marriott Brand

    from

    My wife and I stay in many Marriotts across Europe, Asia and the Middle East, but despite being a big fan of the brand, this was one of the worst we stayed in so far.

    The rooms were old & outdated. Carpet was worn out and the blankets looked like from a camping trip. Heating didn't work properly.

    Executive Floor (for if you are club member): service there is very friendly but the food and drinks are way below standard. No food except a few peanuts. Also the first Marriott where they bill the alcohol drinks to your room bill. Can they then expain the advantage of sitting there? We felt pity for people that paid for an upgrade.

    Breakfast: Breakfast is ok and service too. Same for lobby bar.

    Staff at the Front Desk: at some times we wondered if they know the word 'Service' or 'Customer'. A few times my wife was even treated like she was a regular 'nightly guest'.

    Normally the Marriott Hotels treats elite members quite well, but this hotel treated us far below Marriott standards. Next time we will stay in one of the other Marriotts in Moscow.

    Very dissapointing and also unfortunately a disgrace for the Marriott Brand. Let's hope there will not be more Marriott Grand's in the world.

    Very disappointing

    from

    We stayed at this hotel during the Easter break. Staff unfriendly and room very disappointing. Overall, building + facilities very average (given the price). Stayed for few days also at the Park Hyatt paying basically the same price for a lot better accomodation - do think Park Hyatt is definitely in another league. Would definitely not recommend the Grand - overall low value for money.

    A "shocking" experience in a Good Hotel

    from

    Spent 4 nights in the Grand Marriott on a business trip. The hotel is of a very good standard and the staff were friendly, efficient and helpful. Good central location and good facilities. Only problem was lack of humidity control, which, in the cold dry conditions of Moscow created suignificant problems with static electricity. The very large king size bed was full of static. You could feel the hairs on your body stand on end when you got in, and every movement in the bed was accompanied by a blaze of big white sparks - quite bizarre, I have never witnessed anything quite like it. Staff were unable to do anything to help. Big static shock every time I got out of bed. I can safely say I had a "shocking" night's sleep every night! Would stay again, but would try to make the trip in summer next time when the humidity is higher.

    Expensive, cold and unfriendly

    from

    I was suprised to see a good review about this hotel here and had to make sure that it is the one that I stayed -two more Marrriots in Moscow. I stayed at this hotel twice (the last one in Sep04). Although my first stay two years ago was OK, the second was a total disappointment. The staff was unfriendly and reluctant to help, and the rooms were very cold. At the end of my first night, I was given a fan heater as a solution. (Then found out that I was not the only one and a number of other people were using heaters. Even if you ignore the fire hazard generated, I do not think rich tourists and business people are paying such rates for their rooms to sleep with their socks on.) My room had no bathrobe or slippers, which I managed to get on the second day. Apart from these, the restaurants& minibar were pricey as expected, with average quality. Telephone charges were exorbitantly high as well, even if you are used to being robbed through this method. Among the blunders that happened during my two-night stay; the staff could not locate my faxes sent to the hotel and they could not provide a charger for my mobile phone. There are so many good hotels in Moscow nowadays and Grand Marriott is at the bottom of that list.

    Depend on the Marriott Grand

    from

    Marriott Grand - Superb island of the US in a loud and confusing sea of Russia. Probabaly the best Marriott I have ever stayed in. At around $300 pricey but worth it. Saving $100 drops the true value by a lot more. Not the most convenient hotel for walking to sightseeing locations .. Kremlin, Red Square, Arbat Street but managable. Outstanding Concierge service. Russia is learning about tourism so having a comfortable and dependable base at the end of the day is a necessity.

    donbrown

    TripAdvisor Reviews Moscow Marriott Grand Hotel

    4.50 of 5 stars Outstanding
     

    Travel Blogs from Moscow

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