London Marriott Hotel Kensington
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Wheelchair accessibility
Historical Traveler Reviews London Marriott Hotel Kensington
Thanks to Marriott
My husband and I just returned from a two week business/vacation trip to England. For the bulk of the trip we stayed in the county, arriving in London for our last 4 days. I did a lot of research on hotels in London before we booked. Thanks to other reviews I felt I knew enough about this hotel to make an informed decision and it turned out to be a great decision. We did upgrade to the executive level and would agree with other reviews that it was worth while. In fact we could eat the breakfast, early evening snacks and desserts provided in the executive center and only need to buy one meal out, a big bonus in London. I was surprised to read that some of the rooms were very small. We were thrilled with the size of our room. large even for American hotels. One other tip we discovered was to make arrangements directly with a cab driver to go to the airport. We considered the Heathrow Express tube service, but once in the county discovered that it takes almost an hour from Kennisington. We made our own arrangements with a cab and agreed on a price the night before our departure that was less than what most cabs charge by meter. Thanks again, Trip Advisor for helping us make this a memorable trip.
Great Hotel, great rates
We stayed here on May 14, 2004 and again May 28-31, 2004. We had an executive level room both times, rooms 248 and 810. We were extremely pleased with all the services, the lounge and dining. Two minor emergencies came up while there and both were handled quickly. First one of the wires broke on a brace and we needed an orthodontist on a Saturday as we were leaving on a cruise first thing in the morning. Second was a severe sinus infection in the middle of the night. The help services were quick to find an orthodontist and gave very detailed instructions on how to get there. For the second, a doctor came to the hotel and treated me there. I needed to get medicine and the hotel did have a driver come and get me and stay with me while we went to a 24 hour chemist in a not so desirable neighborhood. Needless to say the visit and ride wasn't cheap, however, most things in London are not.
Our rooms were great. The 248 had a king size bed with a sofa sleeper for our teenage son. The 810 was huge with two full size beds and a sofa sleeper. Both rooms had great work space. Turn down service was a nice touch.
One word of warning. Don't use the phone. I made a 15 minute call to friends at Heathrow Marriott to wish goodby after our cruise and ended up paying 16+ pounds for the call.
Great places to eat around the hotel and the tubes are just a few minutes away. Help services were good at things to do and see, especially in the neighborhood. We felt safe walking at all hours and enjoyed the ethnic diversity of the neighborhood. The grocery across the street is handy as is the laundry.
Executive level rooms have a lounge that stocks bottled water, soda, coffee, hot chocolate and snacks. There is a big continental breakfast available along with afternoon canapes and drinks (charge for alcohol). They stock many newspapers, games and have two computers for internet access. The price is high, but a block away is an internet cafe which is more reasonable.
Loved the Marriot Kensington
Stayed here over Easter break with my husband and 2 kids. Would highly recommend this hotel. Service was outstanding from the front desk to housekeeping. They did everything they could to accomodate us. Wonderful location for sightseeing with Gloucester Road tube stop a 5 min walk. Close to museums, neighborhood full of grocery stores and restaurants. Hotel restaurant was excellent. We had Executive Level room which came with lounge privileges, would highly recommend this. Would definetely stay there again! Kudos to Grace in housekeeping and Stewart at front desk.
Marriott Kensington was very good
I stayed at the Marriott Kensington, twice in the last year. Once, for one night, in August 2003 with my wife and four kids. And a second time for 15 nights in Feb/March 2004, while on my annual Naval Reserve duty in London.
For both stays I like the hotel. The rooms were very nice and clean. We had the superior room in 2003 and I had an executive room in 2004.
The full English breakfeast in the resteraunt was excellent. The snacks and deserts in the executive lounge were great.
The pool, sauna, steam room and whirlpool were excellent. The fitness room had nice equipment but was a little cramped.
The staff was all very nice and helpfull. I did notice that when I asked for something to be fixed or changed in my room, I never got the follow up call to see if it was ok. Marriotts in the U.S. always seem to do this.
One thing, I did not like was how much a phone calll costed. For a room costing over $200 per night, I think local calls could be free, not almost $2.00 a call.
The Sainsbury grocery store across the street is great place to get snacks and dinner (I hate to eat in a resturant alone). Also, I got lots of UK candies for my kids.
There is a laundry mat just across the street, where you drop off two hotel bags full of laundry and have it washed, dried and folded for 11 pounds. I don't think that cost much more than trying to do it your self. And it is a lot cheaper than the what the hotel charges.
I would stay there againg.
Bad Choice to choose this hotel
My company always use the Marriot goup when staying in London, But never again after the Kensington experiance.
I understand the hotel has not long opened and training may not be up to scratch yet.
But the hotel is no more a Marriot and is more like a budget b&b.
In the end we booked out after 2 nights and transfered to another hotel accross the road which was 1/2 the price of the Marriot and much better service, (Just look for the Green outside lights).
I too worried a little about booking this hotel because of some of the other reviews i read, but i was happy with my decision. This hotel was very nice, clean, WONDERFUL location. WHen we arrived we decided to upgrade to the "executive package," so i can only speak to what that type of room was like. (This upgrade also included free breakfast and appetizers in the early evening in the executive lounge.) It was an average size, and i am told it is a little larger than the standard room. But in Europe, the rooms are often much smaller than in the US i have noticed. Still, it was a very nice and clean room, king bed, good size bathroom, central AC and heat, bathrobes and slippers for both of us. Front desk and the concierge were very nice. (though i have to admit that i noticed that the concierge was not really able to help us out with restaurant recommendations unless it was in the nearby area....didn't seem to me that they knew the rest of London very well.
That was my only complaint, which is a minor complaint.) Considering how expensive it is to visit London right now from the US, i thought this hotel was an ingredibly good deal. Great little grocery store right across the street. Easy walk to Earls Court tube station (which i recommend using instead of Gloucester, which is a little farther.) Very easy to catch cabs here at any hour. Easy walk to many museums, Harrods, etc. Would definitley consider it again for our next time to London!
Great Hotel - worth the 4 stars
After reading one of the reviews on this hotel I was fairly nervous about staying. However after my recent visit Feb 2004 I felt compelled to add my own review.
The Hotel was clean and comfortable (what you would expect from a 4 star). The room may feel a little small but this is very typical of major european cities hotels. The hotel has just gone through a major refubishment. The staff were attentive, pleasant and couteous. Makes such a change from the rudeness that appears to be prevalent in the service industry.
South Kensington is one of the better areas of London and I always felt safe. As for the Tube Station - only 5 mins away. It is the picadilly line that requires using a lift to the depts of the Tube. The circle line - for those that want to avoid the lift -is just down a short flight of steps. Next time I am in London I will be staying in the Marriott.
Marriott going downhill
We stayed at this new London property in November 2003. Good points: the lobby is attractive, there is a grocery store directly across the street (as well as one near the tube) and it is fairly close to the Tube station. The neighborhood, while not oppulent is safe and somewhat clean. The Marriott appears to be the nicest hotel in the area. Bad points: staff not professional, certainly not up to the Marriott's supposed standards. We had a reservation (and have been higher level Reward Members for about a billion years) and they treated us like they had never heard of us when we got there. Welcoming? hardly. All except for one of the concerige staff (ask for Dominic) knew nothing about London. Forget a bus or tube map. Looked at me crazy when I asked for a listing of plays. And forget the restaurant advice. One actually told me that he had only been in London about a month and really knew very little. But what was so annoying was that they didn't seen to care in their ignorance. We were there for 7 nights and each and every time we left our broom closet (I mean room) the electronic key did not work when we tried to reenter. Extremely annoying after the first, second or third time, but by the 4th day my patience was gone. The room was not cleaned properly even after we complained. And don't expect towels. Not just a small number of towels, NONE. On more than one occassion I literally had to beg the front desk and housekeeping staff to get me at least ONE towel to take a shower. By the 2nd day they let me know that they were doing me a very BIG favor(because we weren't in a more expensive room) by sending up a terry bathrobe until someone in the place could find a towel! The restaurant was a huge rip-off (not that we expected much from it but we were too tired one night to try anything else). The bus stops in front of the hotel (I believe going west, or on your return from the attractions such as Harrods) and is about 3 blocks away for the opposite direction. During the day there is only one bus line that stops (#75) and on more than one occassion we waited up to 45 minutes for it. At night there are 2-3 buses so its actually alittle easier. Also, as previously noted the Gloucester Tube Station is a few blocks away. To get to the train level (or from the train level to the street level) there is a large elevator. Usually this does not bother me but with the recent blackouts in New York and London I wasn't thrilled. Also I would not want to be in that thing with any undesirable people. This was our second trip to London. The first time we stayed at the Marble Arch Marriott and it was really very nice, staff great, room clean. I would not go back to the Kensington Marriott and I think in the future I'll take my business to another hotel chain.
Nice locastion and great service!
I had the pleasure of staying at this hotel in Setember 2003 with my husband. We enjoyed walking to many sites right from our hotel. The restaurant was very good and many others were within walking distance.
Excellent shopping was only 3 blocks away and a lovely tea nd coffee shop was located across the street from our hotel. The room was comfortable and clean. If the exchange rate improves, I'd love to visit London again.
Check this place out!
Well, it looks as if I have the honor of writing the first review for this Marriott. Bottom line is it's a great hotel with just a few minor annoyances. The hotel building itself is not new, it used to belong to a British hotel chain. But, it closed for a year to be completely remodeled and it opened just one month ago. This was my 6th trip to London, and I was convinced I'd never see the words 'good" and "London hotel' together in the same sentance. The last place I stayed was the Selfridge which is rated by the Brits as a very good hotel. I beg to differ, but that's another story. The Marriott is very good for multiple reasons. It's very nicely decorated. The bed/linens/pillows are wonderful. The location is quite good. You can get there from Heathrow on the tube without changing trains - get off at the Gloucester Road station and it's less than a five minute walk from there. It's on a main road with multiple ethnic restaurants less than a three minute walk away. The best though is a wonderful supermarket directly across the street. I actually spent quite a bit of time walking the aisles checking out the different products. The take-out possibilities are endless and I ate several dinners in the room in that manner. Hyde Park is a 20 minute walk away, and Buckingham Palace is about 40 minutes by foot. Oh, this place has honest to goodness real air-conditioning in the rooms. I stayed at one London hotel which was air-conditioned, but the only settings were "off" and "artic winter." This worked quite nicely. Ok, the negatives were for me not a big deal.
The room is not big by American standards. Being alone, it wasn't a problem for me. The housekeeping was a bit spotty. The first morning I was there I was awoken at 8 am by the maid trying to get into the room.
Other days, my room wasn'tcleaned before 4 pm. The view from my window was directly into an alley, but I don't think this hotel has any rooms with killer views. BEWARE - the mini-bar is one of those tempermental types where if you take out a product to look at it, you just bought it. Midway during my stay I noticed I was charged 14 pounds for stuff I never took. I did call the front desk on this and they gave me a brief lecture on not to do it again and they did erase the charges. The implication seemed to be there though that if it happened again, I'd be out of luck. Strangely enough, they intentionally give you extra room in the fridge to put your own stuff. I never ate dinner there, but their breakfast buffet is excellent. The coffee was lousy, but the Sainsbury supermarket across the street even has a Starbucks! I got a great room rate, but I suspect as this hotel becomes better known, the rates will go up. I know I'd go back, given the chance.
TripAdvisor Reviews London Marriott Hotel Kensington
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