Marriott Houston Airport at George Bush Intercontinental
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Historical Traveler Reviews Marriott Houston Airport at George Bush Intercontinental
Terrible hotel staff and service. Location no timesaver.
Since our flight was so early, we decided to return our rental car the night before and stay at the Marriott right at the airport to save as much time as possible. While the hotel was okay (clean room, dark and quiet) the attitude of the staff was unhelpful and nearly insulting. The hotel was experiencing problems with their escalators and some elevators. No staff were posted at key positions to assist arriving guests (including many elderly travelers)as they got off the underground tram from the airport and tried to figure out how to get up two floors to the lobby. The front desk staff were annoyed and unknowledgeable when we asked which elevators were in service.
Since a big sign directed guests to use the service elevators, we hauled our luggage through the laundry room and, when we reached our floor, out of a kitchen, only to find an irritated hotel employee who told us the signs were old and our elevators were now in serivce.
Anyway, do yourself a favor. Save some money and go stay at another airport location. I thought we would be saving a lot of time being right at Intercontinental, but the underground tram takes almost as much time to and from the terminal as a nearby hotel shuttle would and, if you are lucky, you will be met with a much more professional and helpful staff!
Excellent place to stay
I love Marriott hotels. I rented a day room at the hotel for the layover between flights. The location right on the airport tram is excellent. The room was average but the bed was the most comfortable one I have slept in in a long time. The room was quiet and cool. The staff was friendly and very helpful. I stay in Marriott hotels whenever I can and have never been disappointed.
Not overly impressed
I chose this hotel primarily for its location and, if you have an early flight, it's the place to be. The airport tram stops in the hotel basement, and it takes literally about a minute to get to the terminals. That's the good news.
Other than that, the hotel is mediocre. The rooms are okay; not particularly impressive but not a disaster. I didn't have any noise problems. Bathrooms could use some updating.
The front desk staff was unhelpful at best. Although I had reserved a non-smoking room, they first tried to put me in a smoking room. I'd reserved (and I paid for) a concierge level room and confirmed this with the front desk. When I went to the concierge lounge, my key wouldn't work.
When I returned to the front desk, the front desk person said, "oh, so you actually want to use the lounge." No, I just wanted to pay for it, not use it.
The lounge has free sodas and water and a very nice breakfast with fresh fruit, many types of cereal and breads, and scrambled eggs. I didn't try the restaurants or room service.
If being close to the airport is more important than quality of hotel, this Marriott is fine. But if you don't mind taking a shuttle from another nearby hotel, there are undoubtedly better -- and cheaper -- places to stay.
Nice location, poor service
I stayed at this Marriott for 2 wknd nights. I chose this hotel because I do frequent Marriott and had an early morning flight to catch. This is the closest hotel to the terminals, which you can reach by an underground tram in a few minutes. The tradeoff for being so close to the airport is that there were fair amount of noise even though I stayed on the top floor. Otherwise, it's a regular Marriott. The self-parking is free. I had dinner at CK's. It was a nice meal although a bit pricey.
I gave this hotel a bad rating because I encountered bad service and very poor attitude from the hotel staff. I intended to use a Marriott Premium Pounds (100 British pounds) as part of my payment. The front desk manager claimed they had no in-house exchange rate. This by itself was not believable as this is an airport property in a major city. What truly infuriated me was that he dared to suggest that he would honor it as $100 instead of 100 pounds. That's tantamount to fraud and is not forgivable.
This hotel is too close to the airport. I am a light sleeper and between the road noise and the sound of planes I got very little sleep, and this after changing rooms to what was suposed to be the "quieter side of the hotel".
The food was not great and pricey, the room was clean, bed was comfortable, but the hotel staff seemed very new and inexperienced. When I asked for a couple of things, it took me several attemps to get what I needed as they just seemed to forget about me. Very courteous, just not very efficient.
Great place to stay
High end hotel adjoining Houston Bush Int'l Airport that caters to business people. Very accessible to the airport via a subway car system but also via a shuttle if you have lots of luggage which we had. You pay for everything extra from internet access, porters, parking, etc. but that's to be expected from such a high end hotel. The very best bed and bedding we've experienced in a while. Lovely rooms with lots of amenities. Great stay and we recommend this hotel especially if your flight out is very early morning.
Perfect Location for Hotel
My husband and I stayed here between flights from Richmond, VA to Ixtapa, Mexico. We arrived in the evening and were so impressed with the location of the hotel and how easy it was to get there from the airport. We left the next moring to catch our flight and had a nice quick checkout and made it very easily back to the airport thanks to the trams that took you to each terminal. We never heard a sound from the planes and enjoyed a nice room with a king size bed.
Confort and Convenience
This hotel is incredibly convenient if you need acomodations near the airport. It is inside Houston's Intercontinental Airport with direct access to the terminals. Perfect if you need to catch an early morning flight. All ammenities you can expect from a business hotel plus friendly staff and tidy facilities. Enormous gift shop at the lobby. Nice bar and restaurant with views of the runways. Soundproof rooms. If only all airport hotels were like this...
My husband and I stayed at this hotel for 3 nights last May when he got a job offer in the Houston area to try to find a house. This hotel is perfect in every way. Our room overlooked the airport concourse and we could not hear a thing! It was absolutly quiet as we watched planes come and go out of our window. The gift shop and the restuarants are also great. We really enjoyed dining in the revolving room on the top floor. Downstairs there is a tram to take you back and forth to the airport which is great if you just want to go over to eat or walk around. It runs every 3 minutes until after midnight and you can't even hear the tram or announcements anywear in the hotel except downstairs. There are several seating areas with couches and chairs throughout the huge lobby that are great to hang out in and read the paper or have a cup of coffee. The staff was very friendly and bell boys and valets were always available without a wait. This hotel was so perfect that we can't help but find flaws in all of the hotels that we have stayed at since then (even though they have all been truely great) I could not imagine staying at any other hotel when in Houston.
OK, if you don't arrive late at night
This is standard business Marriott with a handy airport location. I had a business meeting here and, except for late night arrivals, this is this hotel's strongest selling point. There is a convenient underground tram that services all of the airport's terminals, with the Marriott one of its stops, so you can arrive in the midst of a Houston thunderstorm and never have to brave the elements, wait for an outdoor shuttle or shell out for a very short cab ride. The underground tram runs every three minutes in two circular directions, making last minute connections easy, in theory.
Beware late night arrivals, however. I called the hotel during the day to let them know I'd be arriving after 1 AM and was told the tram shut down at 1 AM, but that an airport shuttle bus went from termincal to terminal and stopped at the hotel, leaving every 10 minutes. My flight got in at 2 AM and there was barely a soul in the huge terminal that my flight arrived at. It took some time to find anyone to ask directions.
Directed to the shuttle stop, I waited 20 minutes before a parking lot shuttle driver let me know that the loop shuttle the hotel told me about stopped running at 1 AM and there was no transportation direct to the hotel. I went to the cab station at a different part of the terminal---no cabs! They called for one, but after ten minutes of waiting I set off on foot for the Marriott which was visible in sight, albeit with no direct walk-way to walk on. I'd advise caution if you're arriving late; the hotel could do more to make transit easier and if there is any question on your part, book a room at one of the off-airport hotels that provide 24/7 shuttle service to and from the airport.
The rooms were OK, staff friendly and helpful, and the hotel design was futuristic for the '70s. For those of you over 6'2" tall, watch out for the very low ceilings on the connecting hallways. The casual restaurant is OK, but in a basement location with direct connection to the airport underground tram shuttle one floor down, so don't be surprised to hear trams coming and going, announcements on the tram PA, and other reminders of nearby public transportation when you're eating.
Summary: Great for airport meetings, easy to get to and from the terminals during the day, standard Marriott business hotel, good value for the money. Watch out if you're a late arrival, though.
TripAdvisor Reviews Marriott Houston Airport at George Bush Intercontinental
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