Excellent for family travel!

We stayed in a 2-bedroom, 2-bath suite and loved it. The suite was huge, with a very comfortable living room with fold-out couch, dining room, full kitchen with granite countertops and every appliance you could want, two good-sized bedrooms with queen beds, and two full bathrooms (one of which had a jacuzzi tub). Paid $270 a night. We stayed in the room with my inlaws and our baby daughter, and the five of us fit very comfortably. It was an ideal set-up with a baby, because we had plenty of floor space for her to play, and at night and naptime we could put her in the bedroom to sleep while we ate, watched TV, etc.

The service was excellent. From the moment we pulled up, everyone who worked there went out of their way to make us happy. When we requested extra supplies for the room, they were brought up quickly and cheerfully. We especially loved getting extra shampoo, lotion etc, which are all from Bath and Body Works. Nice stuff!

It's true that there's no room service, but there are a number of local restaurants that deliver to the hotel. We tried two of them and had great meals in our room. We also ran across the street to the market to stock up on breakfast items and snacks to store in the kitchen.

There was construction going on, but we never noticed any noise or mess. It was handled quite discreetly.

The location is fabulous. You can walk to many darling shops and restaurants, as well as the casinos and the lake itself. We hardly used the car while we were there since we could just pop the baby in the stroller and walk almost everywhere we wanted to go.

They do push the timeshare sales a bit much, but we weren't particularly annoyed. Hey, if they want to give us free breakfast and ask us to look at some pamphlets, it's worth it. The breakfast was pretty good!

Obviously I am a big fan. We plan to visit again next year and request the same suite!

Great, comfortable studio suite

We've stayed at the Grand Residence in both winter and spring, and have been very happy each time. Love the full kitchen in the studio suite - makes for a wonderful lazy breakfast, and apres ski too! I would recommend the annex rooms (4400, 3400 numbers) as they are very quiet and convenient to the gondola, supermarket, and restaurants. I would also recommend at least a studio suite, as just a room can be small and no kitchen!

Great trip

Everyone was very nice and helpful. Our 2bd, 3bth

was well appointed. Even though the Grand Residence is on Hwy 50, it was very quiet. Our room faced the construction that will be the skating rink, but we were told about this ahead of time, and it was not a problem. The views of Heavenly made up for the the construction. Everything was within walking distance or a short drive. Free washers and dryers on every floor, nice for our 7 day trip. No dirty laundry to drag home. You need to supply your own detergent.

Fabulous heated pool and spas. Walking distance to casinos but without the Las Vegas glitz.

Raley's supermarket and pharmacy is directly across the street. A Safeway is within a 1/2 mile.

Take the 30 minute drive to Emerald Bay and/or the paddleboat. Worthwhile.

A beautiful place in a beautiful setting.

Loved it

Me and my family loved it. Staff, Bellman, Valet's to Front Desk were very courteous and friendly. I had a one bedroom suite w/ living room and kitchen that overlooked the Porte Cochere and the mountain views were awesome. With Fraley's just across the street, we sure made use of that oven and Microwave with TV dinners and other simple pre made dinners. We stocked our refrigerators with fresh fruit, juices and milk (much cheaper) for breakfast Our balcony door could close, but we could not lock it. The engineers came up immediately and fixed the problem.

Also being from Hawaii, snow is an oddity, this was my childrens first experience in the snow. And the Heavenly Ski Resort with the Grand Residence gave my children an experience not to soon to be forgotten, My family and I can't wait to do this again.

Awful rooms and staff

The staff is rude, and the room was cramped. I explained that the room wasn't adequate and thatI would pay for an upgrade since they had other rooms avaiable. At that point I was told, they couldn't change the reservtion. Bad Stuff! Stay at the Tarvel Lodge, you'll probably be treated better.

PROBlems with security

We had a request for a room with view and had an obstructed view#2on night 3 we returned from dinner and a shopping bag filled with 12 other bags was missing. Called security immed. They never came up and talked to us,all over telephone. Finally I wanted to meet with a Mr. O"malley and gave him list. Said AIG,insurance Co. would contacat us at home.

Left impression it would be covered. Bottom line -It was never reported to police so Ins. Co. would not cover. Offered us a credit of $109.00 .

They never called police so we ended up disatisfied. Not happy and told them so. Also we were informed they did not think "housekeeper did it intentionally but maybe threw it out by accident". I told him I do not buy it. SO WE LOST OUT. Also we got the wrong bill and requested it 3x.

No place to eat in the Grand Residence or room service ,not convenient.

BUT SKIING GREAT

Loved the hotsl, hated the staff

We were so excited to visit the resort for our anniversary this year. But the excitement ended the instant we drove up to the resort. They are in the middle of some HUGE construction on a new wing (or something). When we arrived, we asked the front desk if our room was away from the construction. Turned out it wasn't. So, we asked for another room and ended up with a "lake view" room that actually overlooked the main street (if you stood on your tip-toes you could just see the lake). The timeshare salespeople would not leave us alone, even calling our room to see if we could come down for breakfast. When we checked out, there were a few strange charges - when we asked what they were, we were told they were taxes. When we questioned them a bit more, the front desk clerk said they must be other charges we incurred and simply ran the credit card on file. This "resort" tries too hard to be a big resort in an area where most things are smaller. The rooms weren't even that nice.

Loved it!

I was extremely pleased with our stay at the Marriott Grand REsidence.

Everything is brand new and our suite was spacious and well-decorated.

It was like staying in a model home and yet very comfortable. Location is superb within blocks of the casinos and a few feet from the Heavenly gondola! Our only complaint was that every morning it sounded like furniture was being moved above us and would wake us up although the concierge denied any reason for it. Overall we highly recommend it.

Standard room: Noisy and overpriced

We stayed at Marriot Grand Residence hotel on August, 2003.The hotel is beautifully furnished and centrally located near the casinos and the Heavenly Valley, so it's a good choise for casino visitors and skiers.Our room was a standard, king bed room and the price was 180 USD / night. Our balcony faced straight to the Highway 50, so the traffic noise was quite loud. My husband had to use earplugs to be able to sleep at nights.We think, that the room was overpriced because of the following reasons:- The room was very small- There is no refridgerator nor mini-bar in the standard room- No coffee maker- No breakfast possibility in the hotelMaybe the bigger and more expensive rooms are spacious and noiseless, but we don't recommend the standard room, because it's not so well-equipped compared to the price.

Ski Lovers Paradise

If you love to ski, this is the place. With the Heavenly Valley Gondola just footsteps from your room, you can be on the slopes in no time. Park the car and forget about it!

In addition to the easy ski access, the South Tahoe casinos are one block south of this ideal south shore location.

Our room had a fully stocked kitchen...it was nice waking up and making breakfast instead of having to go out for it. The staff was helpful and personable. On the down side, it was more expensive than some of the smaller lodges, but since our room was more like a condo (sleeps 8), it was worth it. Check it out!