Durham Marriott Hotel Royal County

Address: Old Elvet, Durham, Durham, England, DH1 3JN, United Kingdom | 4 star hotel
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This 4 star hotel, located on Old Elvet, Durham, is near Durham Cathedral, Durham Castle, Oriental Museum, and East Durham Coast.
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    TravelPod Member ReviewsDurham Marriott Hotel Royal County

    Reviewed by touristmal

    Just wonderful

    Reviewed May 23, 2008
    by (3 reviews) , Australia Flag of Australia

    Wonderful place to stay. Luxury for us weary travellers. Room wonderful, staff and food great. Had the largest cup of coffee ever while staying here.

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews Durham Marriott Hotel Royal County



    The location was great, and the reception gives off a very grand image. Booked a smoking twin room, but check-in staff helpfully managed to find a non-smoking twin which was good. The room was large, with a lovely bathroom. Had a huge wardrobe, which we didn't really use as only staying overnight. The only problem with the room was the temperature, far too hot, and the air conditioning was so noisy we couldn't leave it on whilst in the room. Dinner was dissapointing, the 'informal' dining option was anything but that - expected something based on Long Weekend/Zest cafe bar, but the restaurant was quite formal, very dissapointing menu, I think it was a seared meats special menu, but not a very wide choice. Starters came very quickly, and were tasty, mains came quickly too - waitress tried to bring them out whilst we were still on our starters! Food then obviously sat around whilst we finished, and then no-one cleared the table for a good 20 minutes. So mains, by the time we ate them, weren't too great. Breakfast was very impressive however, great buffet selection, and filled us up all day. Staff were polite without being friendly, hotel was nice without being great... overall it was ok.

    Average for the quality


    The hotel is a bit of a maze as it has been added to over the years.

    I had requested a non-smoking room, but they only had smoking rooms available. I have never stayed in a hotel where the difference between a smoking and non-smoking was so noticeable. I could smell it as soon as I got to the corridor. The room wasn't too bad, until I got into bed. The pillows and duvet stank.

    On the plus size, the room was a nice size with 2 armchairs and a small tv in a cabinet. Plenty of draw and cupboard space. Even a teapot with the complimentary tea and coffee.

    The bathroom was large with a bidet and in-bath shower. The toilet lid rested on the cistern handle when it was up and the lights for shaving were poor. There were plenty of towels and a heated rail for the 3 bath towels.

    The pool is an odd shape and is more suited to children than swimming lengths. The gym is small but looked well equipped (I only looked through the window).

    Breakfast was OK, but my waitress all but threw the teapot on my table. (the only surly member of staff I came across).

    What a city...great hotel


    This has to be one of Englands most beautiful cities. The views of the cathedral, castle and surroundings are breathtaking, and the County Hotel was a great base for us to visit them from. Great service and a nice big bed. What more could you want to remember Durham by

    Needs urgent updating and a decent restaurant


    No way is this still a 4 Star Hotel; nothing has been done to renovate it since the days it was owned by Vaux. The carpet in my junior suite was literally threadbare and the room was filthy. First course for dinner in the restaurant took just under the hour before it arrived....they need not have bothered, it was terrible ! On the plus side good facilities for internet access.

    Treated like a King!


    We booked our stay via LastMinute in Edinburgh, using Rick Steves' book as a guide. Marriott was completely accommodating -- even giving us the room for 50 pounds less than the average & less than Rick Steves' listed at 90 pounds for a one night stay. After waiting awhile for a taxi at the Durham train station with no luck, we walked with our luggage to the town. We stopped to email at the library across from the Tourist office (free & cool!). The clerk advised us to continue walking via Market Square then down Old Elgin Bridge, since it was more scenic! It was & the hotel was easy to find by foot. There's plenty of parking for those traveling by car, too. The front desk reception allowed us to upgrade to a King-sized room in the Coach House building. It was fantastic, large, clean, well-decorated. While there was no a/c, nor a fan, it was still cool. The bathroom was large and clean. The room had a trouser press, large sofa, coffee table, plenty of desk space, and closets. We thoroughly enjoyed the large, comfortable bed after a day of traveling! We'll be back!

    Don't Bother


    This is supposed to be a four star hotel, but I'm not sure how it gains the stars. Dinerss were puzzled by restaurant staff announcing that "It's no problem" when a lack of knives and forks proclaimed that it was. I chased a member of staff for my dinner an hour after placing my order, considering whether Basil Fawlty had moved north. The bathroom tiling was broken and the grouting was mouldy not the best way to remember Durham at all.

    Great hotel, excellent location, recommended


    We stayed here Friday to Sunday 8 to 10 April. We took up a Marriott special offer of 78 per room per night bed and breakfast. Although very busy with a wedding party on both the Saturday and Sunday, plus a coach party, the hotel took it all in its stride. A 3/4 minute wait for breakfast on Saturday was the worst we had to endure! The breakfast was excellent - well worth waiting for. Our room had an enormous super king sized bed (guaranteed at the time of booking) and was very comfortable. The bathroom was excellent. Overall, very good value for money and ideal if you want to spend a weekend near to Durham City Centre which is just a 2 minute stroll away. We wouldn't hesitate to return. We didn't stay in for dinner but there are plenty of good restaurants within a few minutes walk.

    Not up to Marriotts High Standards


    We had an Easter Escape Weekend Break 78 per room B&B excellent value for money. March 2005

    On the good side, Excellent location, on fringe of town centre (2minutes walk). Good leisure facilities. Well trained staff.

    On the down side, slightly dated in parts.

    We may have been unlucky, although I do have high expecttations having stayed at various Marriott hotels worldwide.

    Room was in an annex...........they called it the Coach House. On the face of it we thought it would be away from the usual noises a hotel generates and would be quiet and peaceful. Unfortunately the room was totally inadequately soundproofed and we could hear every footstep from the room above. When we approached reception they assured me they had never had this problem before (REALLY !!!!) but could not relocate us as the hotel was full. However a King room did become available in the main building however there was no room for a rollaway bed I required for my daughter (perhaps an indication of the room sizes in the main building). Not to worry as the previous noisy occupents of the room above were checking out. Unfortunaltey it was exactly the same for the next occupants, which led me to believe it was not the people but the building which was at fault. So much for my relaxing weekend.

    There is a note in the room information brochure. Breakfast is busy between 9am and 10am "BE PREPARED TO WAIT"? I imagined it to be busy, but to wait 20 minutes for a table was more than I expected. I didn't expect any of the food lines (Buffet) to be depleted and not replenished. This was at 9:30 - breakfast runs until 11am.

    Like I said, we may have been unlucky. there was a coach party in for the weekend too, this may have added to the congestion, but a hotel like this should be able to cope.

    Well Reccommended


    This is ideally located for an easy walk to the town ctr. The room we had was gorgeous and the breakfast was superb! However - we got this room for 80 for the Durham tourist information rather then the 130 hotel room rate!

    Wonderful Experience!


    I really had a great experience at this hotel. Very nice furnishings, comfortable beds, pristine bathroom, window seat, tea service, tv, etc. Good breakfast. Quiet. Great location for wandering around town. More character than your average chain hotel, I would say. I would stay here again without hesitation, should I ever find myself in Durham again!

    TripAdvisor Reviews Durham Marriott Hotel Royal County

    3.50 of 5 stars Very Good

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