Crystal City Marriott at Reagan National Airport
How has this hotel rated in the past?
- Wireless internet connection in public areas
- Refrigerator in room
- Room service
- Reduced mobility rooms
- Indoor pool
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TravelPod Member ReviewsCrystal City Marriott at Reagan National Airport Arlington
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Crystal City Marriott at Reagan National Airport Arlington
Nice Hotel, Great location
Great Location, stayed 2 nights for a great rate at Marriott website. Very easy to get into DC by the Metro which is located a short underground walk from the hotel. Helpful staff with good suggestions. Recommendation: the breakfast buffet is worth the minimal cost; it is only about $1 more than the a la carte menu and is an excellent way to fill up for a long day sightseeing and be able to have a snack in the afternoon and save up for a special dinner.
Monuments & memorials: WW11 Memorial - spectacular! FDR - inviting! Korean War - moving!
The newest addition to the Smithsonian - American Indian Museum is beautiful!
Crystal City Marriott was convenient (Metro), and the room was lovely.
Old Ebbitt Grill was atmospheric with excellent food - wet bar, half-price 3-6pm. Pat H.
Surprisingly very comfortable
After reading some the negative comments I was reluctant to stay here but the conference was in the hotel so I had no other choice. I must say I am glad I did. The rooms were recently done, beds very comfortable, the bathroom a little older (not remodeled) but very clean and well stocked. Sheets were new, no dust to speak of and the maid service respected our privacy. Parking a breeze in the underground parking garage, very close to a couple of good resturants. Overall a very nice time. The conference rooms, however, need totally updated. But hey for the money, you can't bet it with a stick.
A RESTFUL WEEKEND!
I went there to get a restfull weekend and that's just what I got. I enjoyed my stay. I can't speak too much about the facilities since all I did was sleep but the bed was comfortable. The one thing they will get a thumbs down for is my having to go down one level to get ice. The ice machine on my floor was broken. Other than that I enjoyed the room service and the much needed R&R.
I travel 99% of the time for my job. Most recently I have been working in Arlington VA. For approx 2 years I have gotten reservations at a special rate for government employees, since the management at this hotel has changed they no longer offer these rates. It has become a who likes, who you know game to get a room at this hotel.
While this is a quality hotel the BS one must go through to get a room is not worth the trip, there are just a nice hotels that offer the rate in this immediate area.
Great Room and Convenient Location
I stayed here last October and it was great. The room was just renovated and it was beautiful. The bathroom was spotless.
The location is very convenient. Crystal City has restaurants and shopping underground and it is all connected by tunnels. You can get to the Metro station under the hotel through the tunnel which is very convenient.
The only drawback is the service - there isn't much of it. The restaurant is very small.
Great location, good room, terrible service
This hotel has a great location. Close to the Metro, Crystal City Shops and the row of great restaurants on 23rd Street. However, the management and service are very poor. I have stayed there many times for meetings held in the hotel or in the Crystal Forum (their mini convention center). Each time it is always something like forgeting to make up the room, used condoms left in the room by previous guests, inability to retrieve voice-mail messages even after repeated attempts and calls to the hotel manager, rude restaurant staff (I will never eat in their hotel restaurant ever again), problems with overcharges on the bill, etc. etc. It seems that Marriott spent millions to build a beautiful hotel and then hired incompetent managers to run it. Too bad.
This hotel has so much potential. I hope your experience is better than mine has been.
Ratings are very confused for this hotel
Most of the glowing articles listed here are actually for the Crystal Gateway Marriott, a huge hotel situated ideally on top of the Metro.
The Crystal City Marriott is a much smaller, older hotel directly across the street. The previous reviewer who described this one as run down is fairly accurate. The one across the street is the one that should really have the high rating, because it is the one the articles are talking about. It is properly called the "Crystal Gateway Marriott". Stay there instead.
Crystal City Marriott clean/helpful staff
We enjoyed the Crystal City Marriott. It's of similar quality to most of Marriotts that we have visited. Staff was wonderful. Due to bad weather, we arrived at midnight. but the front desk staff was as warm and welcoming as if it had been noon. Free donuts and coffee in the lobby on week days. Nice tunnel access to Metro. Great restaurant (Legal Seafood) within walking distance of hotel. Clean and quiet room.
Weekend rate $75 on Marriott but much more expensive for Thursday night.
The Crystal City Marriott is tired. Carpeting is worn, service was suspect, and the facilities are outdated. I arrived at 11:30pm from the west coast in need of some dinner only to find the kitchen had decided (arbitrarily) to close early.If you have a choice, stay at the Marriott Crystal City Gateway - much newer.
TripAdvisor Reviews Crystal City Marriott at Reagan National Airport Arlington
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