Marriott Chicago Downtown Magnificent Mile
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How has this hotel rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
- Fitness/Health center
- Business Services
TravelPod Member ReviewsMarriott Chicago Downtown Magnificent Mile
Love the free parking! The hotel bar was also pretty nice but it got pretty busy on the weekend. Overall a great stay in a great location.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Marriott Chicago Downtown Magnificent Mile
Mediocre at best
I stayed here for a week. The room service was better than average, but the bathtub kept stopping up (and why does Marriott feel the need to remind their guests to put the shower curtain inside the lip of the tub? how patronizing). The room was tiny. The worst part for me was the seeming inability to get rid of the staff--when I requested "no housekeeping" with the tag on the door, it would take on a daily basis two more visits from the staff AND a call from the housekeeping department just to ensure my privacy for the day. On the days you want your room cleaned, it's great. On the days you would rather have your privacy, you practically need pepper spray to keep them out of your room. I would prefer a staff that allows me to feel as if I have a private retreat in my room, not a foxhole I have to defend from invasion.
We stayed here Nov. 4 thru 7, 2004, and were disappointed. This hotel is expensive, but the facility is worn down. The "corner rooms" are small. The bathroom was very small, and musty. The air conditioning did not work. We set the thermostat to lower the temp, but the fan blew hot air into the room all night. A technician looked at the unit the next day and said we should not use the a/c, but instead crack the sliding glass window open, and use a fan. That got the temp down, but we heard all the traffic on Michigan Ave. The roll-away they brought was in horrible shape. The concierge gave us bad information regarding the adjacent movie theater. Looking at the hotel from the top of the Hancock Building, you can see the Marriott looks old and dingy compared to others in the vicinity. There were tons of conventioners at the hotel. On the plus side: a great location, but you would probably do better at the Omni just a couple doors down. A couple years ago we stayed at the newer Renaissance on Wacker Drive and had an excellent experience with the room, concierge, and everything.
Great concierge desk
Stayed at the Marriott for business July 14-15 because first choice was booked, and I'm glad I did. Never waited to check in/check out, and room was spotless. Concierge gave me great recommendations for dinner both nights, and told me about great (not chain-store) shopping within walking distance. Breakfast was included in room rate, and buffet was tasty and fresh.
Enjoyed by a Family of Five - Something for Everyone - No Small Feat
Our room had 2 double beds & was clean with a view of the water & basketball courts on the roof of the 9th floor. I had read reviews before our trip and expected the room to be REALLY small. We travel as a family of five (three sons ages 13, 11 & 7...very lively group...you HEAR us before you SEE us coming! lol!) and were prepared for the worst. The rooms WERE smaller than some we have stayed at BUT we were able to fit a rollaway in the room for our oldest child (had to move around chairs to fit it in and did have to climb over the bed to get to the rollaway after that). Where I missed the extra room most was in the bathroom (doesn't every woman require a large bathroom to be happy? lol! Didn't bother my husband or three sons at all...it had a toilet and they had reading material. wink-wink!) So we managed with the little bathroom OK. We didn't spend much time in the hotel room at all anyway...just to wash up, sleep, and change...so size wasn't really an issue for us. My sons enjoyed playing basketball on the roof (basketballs provided)and the indoor pool. My husband enjoyed the workout and weight room (2 separate rooms). The common areas of the hotel were very spacious and clean. We found the staff to be courteous and accommodating.
As the only smoker in my family (hanging my head in shame), I appreciated the fact that there was a SEPARATE lounge/bar area for smokers...complete with comfortable couches, chairs, and coffee tables. It was nice to be able to sit with my coffee & cigarette in the morning away from the children in that relaxed, spacious, and clean setting. At OTHER hotels, I had to leave the building to sit on the curb and use my room key to get back in. All you smokers out there know that feeling. You are not made to feel like a second class citizen in THIS hotel and no guilt about strangling others with the second hand smoke. Nonsmokers will also appreciate the fact that they can avoid this area of the hotel all together and never know that it is there. BTW, the area is extremely well ventilated. No smoke just floating around stinking up the place. You could walk right through the area and if nobody is smoking there, you would never know it was a smoking area...no telltale odor & the ashtrays are emptied regularly. I was impressed & pleased.
I liked the fact that you were minutes from just about anything you needed being in downtown Chicago. You could step outside the hotel and shop, eat, and pick up transportation within walking distance. ESPN zone was right next door...yes, my three sons were VERY happy about that! lol! Nordstroms was right across the street! I saw shoppers walking back into the hotel with bags from Lego, Gap, and other stores I didn't actually get to myself but are there. The concierge was great about providing maps and well informed about which bus/train/trolley goes where and what was within walking distance. Hint - take the train to Wrigley field if you are going to see a game (taxi is very accessible but also very expensive)...wise to get the tickets for the train EARLIER in the day so you don't have to wait in line minutes before you want to board it. I didn't realize how close we were to the Navy Pier and plan to visit that with the kids IF we ever head to Chicago again (looked to be an amusement park/boardwalk). There is a FREE trolley that can take you to many of the touristy type places...Navy Pier and the Aquarium included. Note to anyone planning to visit the Aquarium, you will be disappointed with the "Mammal (dolphin) Show" (especially if you have ever been to the aquarium in Baltimore). It was primarily a skit about conservation & environmental protection (important, yes...but 25 minutes of this got to be much when we had arrived 30 minutes early to get a good seat in the amphitheater). Only the last 5 minutes were Kodak moments as the dolphins playfully jumped up out of the water to the delight of the kiddies who had been sitting still way too long.
Word to the wise, driving out of downtown Chicago on a 4th of July weekend is a nightmare! Plan around it if you can. We're told the traffic is unusally heavy that time of year. Can't say what it's like at other times...this was our first visit.
All in all, we enjoyed our stay and would book a room there again if ever we visit Chicago in the future.
Leaking air conditioner unit.
I stay here every June on business.
The room had a problem with the A/C leeking and making the hallway soaking wet; however, maintance were up right away placing rugs on the floor for me and gave me the option of switching to another room. Concierge very nice and helpful.
The service in the main breakfast buffet restaurant could do with picking up the pace a lot especially waiting to be greeted and seated. Great central location for the shops and other places on Michigan.
Great place to stay!
I was very impressed at the Marriott during my recent trip to chicago.
First, the hotel's location is GREAT - tons of fine eating establishments and shopping venues right out the front doors. Secondly, the hotel itself is clean and the staff is very friendly. The room was in pristine condition throughout my entire stay and the hotel's staff was always willing to accommodate my needs. The lobby bar is a great place, as is the pool and fitness center. There is also a basketball court upstairs that is a great place to hang out and get some exercise.
I will definitely be back to the marriott, as I frequent Chicago on a regular basis.
Fantastic Stay! Would Stay there Again
I stayed at the Marriott on N. Michigan for 1 week on business. It was
centrally located to so many restaurants, shopping locales, Navy Pier,
grocery store, Post Office and parking They also have a Kinkos inside
the hotel which I used a couple of times. I found the staff to be quite
helpful. I asked them for places to eat and directions to the various
destinations (South Side and the like) and they were more than willing
to help me. Everyone greeted me with a smile. The room was a good size
with two queen size beds. The room and bathroom were clean. The hotel
was also quiet. They have this big bar area that had great atmosphere.
There were lots of hotel guests hanging out there. I even ran into
someone I had not seen for years in the hotel bar.
The hotel had discounted parking in the lot caddy corner to the hotel ($20 or so for one in one out. I also found a great deal on overnight parking on a lot a few blocks away ($5 or $8 in by 6 pm leave by 8 am). The grocery store was only a couple of blocks away from the hotel. I would go there to get some goodies for the road every morning so I could eat on my way to see my first customer. There was a Post Office around the corner from the grocery store.
I ate at one of the restaurants in the hotel for breakfast. I thought
the food was very good and the waitress was more than pleasant.
I ate at Pizza Uno a couple of times. There was a great diner a few
blocks away going to the Lake (other side of N. Michigan). Harry
Carray's restaurant was also within walking distance.
I also thought the area was also very safe. I walked around very early
in the morning and also late at night and did not feel that I shouldn't
The only thing I did not like was the check in experience. The lady did
not tell me the amenities of the hotel. I would have loved to have
known they had an indoor pool. I would have utilitzed this every night.
Imagine my disappointment when I was walking around the hotel an hour
before checkout (I had a late flight out) and I come across a couple of
kids in the elevator with swimsuits andtowels around their necks and
they tell me there is a pool. The pool is beautiful, indoors, and a
very good size. I am not sure why the woman at checkout failed to tell
me this. I kind of sensed a tone of disappointment because I had booked
it through priceline. This is the only negative I can find from my
I think this hotel has what you want in a hotel -- clean rooms,
friendly staff, good prices, certain amenities, and central location to
your needs. Although my customers were spread out in Chicago, I wanted
to take advantage of staying downtown so I would be in the middle from
my south side and north side customers. This hotel has those items you
want in an hotel and more.
I would love to stay here on my next trip to Chicago.
Too small of rooms for the price!!
I stayed at the Marriott downtown recently and I had booked the reservations a month in advance for adjoining rooms. When me and my family went to check in at about 3pm, the rooms weren't available and we had to wait an hour for the rooms to be prepared.
When we finally got our rooms I was very disappointed. There is no mini bar, no refrigerator, and you barely have enough room to walk in the rooms.
I don't think I would stay at this hotel again.
Great stay - great rate - great location (9/5-9/7/2003)
Our family (two adults, two young children) and two other families stayed at the Marriott the weekend of 9/5-9/7, 2003.We all had a great stay. The staff at the Marriott was very helpful - especially the bellhops and the room safe maintenance. They were very quick to fulfill requests and friendly for such a large hotel on a weekend.We got a great rate ($80 per night per room, through priceline). Especially considering the amenities of the hotel - very nice lobby, clean and nicely furnished rooms (though as others have indicated the rooms are big city small, but for the price and location I can't really complain), nice indoor pool, hottub and exercise area (pool and hottub are small for the number of rooms, but were fine for what we needed.) The kids loved the fenced in outdoor basketball courts on the 9th floor roof - they thought it was just like the street courts in the video games.The location is very central for tourists - right on Michigan Avenue for shopping, close to visitor restaraunts (Pizzeria Uno's and Due's just around the corner, Rainforest Cafe down the street, ESPN Zone next door, etc.) Easy to catch cabs to the musuems, etc.One important watchout to those driving to the hotel --- although the hotel address is on Michigan Avenue, the drive up entrance for valet, etc. is on the back of the hotel on Rush Street. From Ohio Street, turn right to get to the drive up entrance. We would have saved a half hour of driving in circles if we knew this ahead of time. Hope this is helpful info. John
Small, smelly rooms...
We stayed at the Marriott in Chicago over Labor Day weekend. I was very disappointed at this hotel. I travel frequently for work and stay at Marriott hotels quite a bit. I would have never guessed that a Marriott Hotel would be disappointing until I stayed here. The rooms were very small and they were smelly like dirty feet. There is definately not fresh air circulating in any way in this hotel. We had a double room because there were two adults and two small children staying in the room. The bathroom was so small I had to keep the door open to help my 4 year old in the bathroom. The lobby of the hotel was nice and the concierge was helpful but the rooms were not of normal Marriott standards. Also, the pool was way too small for the amount of guests that this hotel has. I don't think I would stay at this hotel again. : (