Bournemouth Highcliff Marriott Hotel
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Historical Traveler Reviews Bournemouth Highcliff Marriott Hotel
Not what we expected
We stayed at this hotel from september 9 untill the 11, 2005.
First tye gave us a room whit no view at all, so we were shown 3 other rooms. We picked the one with a view to the carpark (room 322). The room looks nice buth nothing special for this kind of hotels. There were only 2 things we were not pleased with. The shower isn't realy powerfull, 50% button or completely open it stays the same. The second one is the bed. in one word horrible. It's a kind off boxspring, only it hasn't got that quality. It is so soft that iff one off the partners is moving/ turning over the other one will automatically also move. I can understand that a hard or a soft mattress varies from person to person, but ours was also verry worn. There was (is) a pit in the mattress so were rolling against each other all the time. I think that that is unacceptable for the Marriott.
Cleanness of the room was good except the hairs in the drain.
Breakfast ok but we still prefer the breakfast at the InterContinental hotels.
Lay out of the food wasn't always verry logical and the garbagebin in front of the sereals isn't something that should be there.
Parking, like written in the other review ; a real nightmare. Why don't they build a parking garage at the back ? There are absolutely to little parkingplaces.
Pro's : location publick places and frendly staff.
Personally we wouldn't go back.
Pros and Cons
On the face of it this hotel is great: ideal location on the cliff top in the centre of Bournemouth with long views down the beach, indoor and outdoor pools, fantastic breakfast and good food at dinner.
However, it loses out on some of the details that you would expect at a hotel of this price: the parking is completely inadequate for the number of rooms (especially as you have to pay separately for this), the staff, particularly on reception, were quite standoffish, and in places the hotel is starting to look a bit shabby (peeling paint in the rooms, tiles missing in the pool). Our room was small with an overly soft mattress; unusual for Marriotts which usually have great rooms. There was a dirty towel in the bathroom and the bedside light didn't work. And for 2 days they didn't change the panpipes CD in the restaurant!
Superb Hotel - absolutely no complaints
Having previously stayed in the Highcliff in the pleasant rooms at the back of the hotel, I decided to treat myself to a "superior room with seaview" this time. I was expecting a room in the main hotel, but was delighted to find myself in one of the small cottages that were originally built for the fishermen of Bournemouth many years ago. They are set slightly away from the main building and are just wonderful, with their own garden and a view to die for. Completely peaceful and ideal for a lay-in, as you don't hear the usual tramp of people going to breakfast (!) Don't know if I struck lucky by being put there, as the price (through a third party website) was too good to be true.
This is a superb hotel, with pleasant staff and excellent facilities. There are some very good deals to be had through third-party websites, and if you get the option then get dinner included - it's very good quality and not much extra cost. Can't wait to go back.
I have stayed at the Marriott about a dozen times in the last few months on business and had an excellent stay each time.
The staff are always pleasant and very helpful, especially in the bar and at reception, the food is great and the rooms are all a good size and quiet.
Service is prompt, professional and pleasant. A small hiccup with the breakfast on my last stay was dealt with quickly and they couldn't apologise enough.
I have stayed in the Devere when the Marriott was full and it was awful - made me appreciate the Marriott even more. A great hotel.
Superb Relaxing Break
From the minute we entered the hotel, I was impressed.
The hotel is superbly located on the sea front, within easy walking distance to town. The rooms are lovely, with everything you could possibly need.
The swimming pool, jacuzzi and spa are all over looking the sea, which is a splendid view by day or night. I went for a quick swim and ended up staring out to sea for hours!!
The breakfast is a little pricey, but there is a great choice of foods and you can eat as much as you want - so make the most of it - you have paid for it after all!!
Overal, pleasant stay and can't wait to go again
An great holiday
As soon as i entered the hotel I had a great feeling, it was clean and the hotel staff were very pleasent. I went to my room which was the coastguard suite and went out in the pool. The pools were very clean both inside and out. It was a peaceful place to be and the view was great. There is not one bad thing to say about this holiday.
Seaview from bed
We stayed at the Marriott, Bouernemouth in June 2003 and it was one of our best vacation . The reason we visited Bournemouth was because my husband was there as a pupil 40 years ago.
Looking for a place to stay we chose the Marriott because of a special rate including breakfeast and Dinner together with a seaview room. Beautiful view , even laying on the bed the ocean and sailing competions could be watched. The windows only can be opened only in the upper part.
Sitting in front of the building in the afternnon for tea was also wonderful watching the ocean.
Breakfeast and Dinner were deliceous.
The service was great .
We loved the pool area. Inside and outside pool areas. Very clean. Not crowed at all. Steambath, sauna etc. Best of all pools at hotels we visited since travelling since 1982. Open early in the morning. Swimming before breakfeast is wonderful.
But I can only recommend the seaview rooms.
I never will stay at rooms to the backyard.
Going back to Bournemouth we will stay there again depending of the rate .
Rude Service / Smelly hotel
When we checked-in the German lady at the reception was very rude. When asked if we could extend she said the hotel was sold out which I later found out was false. The whole hotel stunk of cigarettes. I would definately give this place a miss when I am next here.
Had the opportunity to visit the Bournemouth Highcliff in mid June to give a speech. Initially I was a little upset with the air conditioner breaking down the first night (the hottest day of the year to that point) but I was moved to another room and everything was OK.However, in my rush to leave, I left a shirt that was returned from the laundry.
In addition, some papers that were to be delivered to me in time, were late so they were left as well.I really didn't expect to see either again but on August 19 I received them in the mail along with a nice note from the Housekeeping Supervisor, Evelyne Sturges.I was impressed that they went out of their way after I had left the hotel and the country. Hope to return again.
Great location and hotel
Stayed here on 7th June for the weekend. The hotel is in a great location overlooking the sea. Some rooms have sea views. Short 5 minute walk to Bournemouth town centre. The hotel has a nice swimming pool with Sauna, Steam room, Gym and Tennis courts (will lend you rackets at no charge). These facilities are also offered to members of a health club. On both Saturday and Sunday morning there were few people using the facilities. Very friendly staff. Spacious rooms with comfortable bed and my wife liked the decor. Usual Marriott bathroom. Breakfast is a little expensive (GBP 14 - GBP 5 for kids) but is worth it. Great for business and families at the weekend. We will be back.
TripAdvisor Reviews Bournemouth Highcliff Marriott Hotel
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