Boston Marriott Cambridge
How has this hotel rated in the past?
- Room service
- Swimming pool
- Wheelchair accessibility
- Fitness/Health center
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TravelPod Member ReviewsBoston Marriott Cambridge
Meeting nearby, I chose this location. Great low rate included the full breakfast buffet! I have stayed here several times before and always seem to return. I like that this location is quieter than in midtown. It's just steps to the Kendall Square Red Line T which is perfect for getting around, anytime but especially during this unusual Blizzard!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Boston Marriott Cambridge
Really enjoyed staying at the Marriott
We're stayingg at the Marriott near MIT over the July 4th weekend, as I'm typing this. It's really very nice. The room is very nice and clean, the maid service unobtrusive, and I'm using their fast internet connection to enter in this review. The room had a King bed and a sleeper sofa that had a twin size mattress. It's perfect for our family of 3. The T - red line is right outside the front door, Legal Seafood is right down the street. The Charles, where the Fireworks will be going off, is only a short walk away. We didn't ask for a room with a river view, but next time we will...then we would be able to see the fireworks from the room. As it is, we might try looking out the windows by the elevators. The pool was very nice. There is a "deck" at the 4th floor level that is really a roof garden area that is beautiful!! I mean, it's not a 11x14 area, I think it was the length of a block. It's not advertized at alll, so we were delightfully surprised by it. Haven't tried the restaurants in the hotel, but the food from room service was very good. We had Poached pear with Boston Bib lettuce and roasted walnuts, crab meat salad had mixed greens, cucumbers (nicely diced), tomatoes (ditto), hardboil eggs, block olives, and blue cheese. Yum. They were very accommodating with the children's menu.
We would definitely come here again. We're going to check out the MIT Coop and the MIT Press bookstore right outside the hotel tomorrow...
Good value, convenient
My family has always stayed at the Residence Inn in Cambridge, but the regular Marriott was cheaper so we gave it a try. The Kendall T stop is right next to the hotel, so it was easy for us (we had minimal luggage) to just use the T from the airport, and get around to MIT, Harvard, and the rest of the city. My family booked 3 rooms and were next door to each other on the same floor. The rooms are a bit small, but the beds and pillows are VERY comfortable! It did get a bit stuffy in the room, however; I wish there was better air circulation. We were on a low floor, but the view was very nice- very green even though we weren't overlooking the river from our room. Good pay per view movie selection. The room service was prompt- one breakfast meal could feed 2 people- we were stuffed! Room service was on the expensive side, but again, it was a large meal. The breakfast buffet at the 2nd floor restaurant, MC2, was very good, great selection. For a cheaper breakfast, there is a food court and an Au Bon Pain next door. My husband and I spent a lot of time at the other restaurant, Character's bar and grill. Their bar food was excellent. One drawback was that you had to take the T to get to the nearest CVS/drugstore as well as any good city or Harvard area nightlife. Flattop Johnny's, a pool and bar place, is within walking distance though. Also, parking is expensive and you don't get 'in and out' privileges- but i'm sure that's how it is for most other hotels. Clean rooms, the staff was friendly. Worth it just for the T stop and convenient places to eat (Legal Seafood is down the street and is GREAT).
Just don't understand the negative reviews. Reception/front desk was exceptional -- understated friendliness, competence, strong desire to anticipate needs and to solve problems. Restaurant (Easter brunch) was excellent (although room service the night before was just okay) -- one of the better brunches (and, if you ask nicely, you can get a triple shot of espresso included) at any hotel -- elaborate and exceedingly well prepared (food snob evaluation here, not just gluttony). Room was clean and spacious -- we were on a high floor so that may account for that. As a weekend pied a terre, would definitely do it again and again. Boston and Cambridge are, like many urban areas, slightly creepy, dirty cities (but with some nice amenities), and the Marriott was a nice respite from a day's activities. There are a couple of nice waterfront walks/runs just a short distance from the hotel. Gym facilities were average.
I'll start off by saying that my boyfriend works for Marriott, so it pains me to have to leave a negative review, but here it goes. I travel a lot and have stayed at a lot of Marriotts. My stays are usually great with no complaints, except this time.
Upon arrival the lady at the desk was very curt and impatient with me. When she took my credit card for incidentals, she told me that the card was denied by the bank. Well this was my checking debit card and I knew that there was more than enough money in my account so I asked her politely to try it again, that it was probably a mistake. She "announced" that she would try my card again as if trying to embarass me. She rudely asked me to step aside and started helping another customer. At this time I called my bank on my cell phone and verified that there was no problem with my account. Once they verified this with the hotel, there was immediately no more of a "problem".
The rude lady huffed off to the back offices and the other employess immediately started apologizing for her behavior. Quite honestly I found this extremely shocking. Another employee offered to call out the manager realizing herself that the woman that "helped" me to check in was nuts. The manager was completely uninterested and apathetic to the situation.
So after being unecessarily humiliated and insulted I went to the hotel's nicer restaurant (there are two). No hostess to be found. I finally went to the back kitchen area and called out to ask if they were open since I saw no other diners. Someone finally came out, said that they were open and seated me. I ordered a ceasar salad with no croutons. When my salad finally came, it had more croutons, than lettuce. Bread could break your tooth. Service was terrible. I could even get a glass of water to wash it down. Although the waitress finally asked me if she could get me anything when she brought my check. enough said.
The room was just okay, nowhere near what it cost. The hotel seemed older and not very impressive. I was suprised how outdated it was for the cost. I ordered room service breakfast once, and not again. It was not worth the money (although it has been at other Marriotts). I stayed 2 nights.
Nicer comments: The hotel does have a starbucks and a nice gift shop. It is right next to MIT if that is important to you. It is also close to the subway.
I would NEVER STAY here again. The rudeness of the staff completely ruined my trip. Especially since I was traveling alone. I look forward to visiting Boston again in a different hotel (probably a newer, more centrally located downtown or near the harbor - with a polite staff).
I found this hotel and experience was not indicative of the quality and service of other Marriotts I have stayed in. Must just be a bad egg.
Convenient, clean, and comfortable
Just returned from a weekend at this hotel. The room was clean and bed was comfortable. Spacious enough for two. There was also a small couch which was great for watching TV. The hotel is right next to a subway stop which was very convenient for getting into downtown Boston (about 10 minutes). Chose this hotel because of this and because prices in Cambridge are a little less than in Boston proper. They have two restaurants, one more formal and one casual. We ate at both and both were good. There is also a Starbucks Coffee shop off the lobby. The staff was very friendly and welcoming. In fact after the front desk representative (Vanessa) found out we were celebrating a special occasion she sent up complimentary champagne and chocolate strawberries. A very nice touch and so unexpected. (I am a Marriott Rewards Silver member so this may have had something to do with this). Definately would stay at this hotel again.
Nice Hotel but cramped rooms
The hotel has a good location right near the T (subway) with easy access to Harvard Square and Boston. The rooms are nice, but if you have a family or are staying for an extended time - you may want to saty next door at the Residence Inn. you won't get as many Marriott points, but you have a kitchen and living room.
Excellent facilities at a great price
This modern and well-equipped hotel proved to be great value at $109 per night - booked on the internet via the Marriott website. We had a room on one of the upper floors with impressive views over the Charles River and across to the Boston central business district. Our room was spacious, the furnishings were of a high quality and the decor was modern - all contributing to a most enjoyable stay.
They over-book and make no apologies for the inconvenience.
I had made a reservation for a weekend stay at the Cambridge Marriott. I specificed on the reservation that I would arrive at 10PM. When I drove up to the hotel, the driveway was packed with cars and I had trouble pulling into the driveway. When I went inside the hotel, I saw about 5 aggrevated travelers standing by the check-in area. When I went to check-in, I was told that the hotel had been over-booked, they did not have a room for me, and that I would be sent to another hotel for the night and then I could come back tomorrow. They made no apologies. When I objected to being sent to a hotel I wasn't familiar with, I requested that I be sent to the Boston Marriott which is not far away. The response was "That hotel costs $100 more a night."
It seemed that they staff were used to handling over-bookings and they made no apologies for it.
Great Location! Good Hotel
A very nice hotel. A liitle expensive but the service and location is worth the money. Restaurant and Starbucks inside Hotel. Red Line T-Station across the street and a MBTA bus stop. They have car attendants outside all dressed up in uniforms with the hats. They call cabs and the staff was extremely attentive throughout my stay. Near Museum of Science, garment district, MIT, the Galleria mall and many restaurants and attractions. Nice area and clean hotel. When they couldn t find me a smoking room they upgraded my room for free without me even requesting it!! Once again great service.
Reliable 4th of July comfort
This has been my second year staying at the Cambridge Center Marriot & I've decided that it's passed the test for providing consistently comfortable, well-appointed accomodations. I live locally & decided 2 yrs ago to "pamper myself" & avoid the painstakingly mad but slow rush back home afer the 4th July celebrations on the Charles - I chose to trial Marriott as it was the least expensive of the hotels & the closest to where I watched the fireworks. The rooms are so clean. Major surprise is that the Room Service food is actually the best I've had(I stay at a lot of hotels)though it is expensive (but what room service isn't?) the portions are huge-I could not finish my breakfast nor the cheese platter from the night before. Each was enough for two. The coffee was good,too.
TripAdvisor Reviews Boston Marriott Cambridge
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