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Historical Traveler Reviews Albuquerque Marriott
Not up to the usual standards
I stayed here for a conference that was booked by my client.
The rooms are small and mine ( with 2 doubles) did not even have a desk.
The front check in liason with the restaurant is NOT good and my dining bill was incorrect twice...I was told that I was a cash customer as I had not submitted a credit card at check in. When my bill came, the card I presented was posted on the account with no charges. I was trying to be honest and called to straighten things out but soon gave up.
On the bright side... the convention set up crew was top notch and very helpful.
Ask for Paul...if you need a bellman who is exemplary...he goes the extra mile!
I have stayed in hotels in 42 states and Canada and this one is not up to your typical Marriott standards.
Old and busted, but a good buy
The Albuquerque Marriott is a good buy, but with the caveat that it is well worn and in dire need of renovation. The lobby area has that tired early 80s look, and the rooms are about the same. Carpet and furnishing are threadbare, bathroom was dark and worn out. No up to date amenities such as you find in a good Westin or Sheraton these days such as the nice bedding and double shower heads. We paid only $68 per night though, which is a good deal. Friendly desk staff and waiters in restaurant also. If you want brand new and more expensive, check in to the new Embassy Suites in town.
Are you kidding!
My stay at Marriott Albuquerque has convinced me that Marriott is more interested in investing in marketing than the needs of there guests. I have seen my fare share of commercials touting Marriott as a service oriented hotel. Once you get here you realize that it is just like all the others except you receive less value.
When I arrived and checked in for my stay to attend a conference the front desk had no information or details of my conference for the following day. The front desk informed me that I should check back the next day to see if there was anymore information. The person manning the desk no intentions doing any more research to find additional information.
After settling into my room, I went on a search for refreshment. I found the vending machine but my selection yielded a product that was not what displayed on the machine. I made my first call to the desk and was told they will make a "note of it" and the call was terminated before I could request a refund. When I called back and ask for a refund, I was instructed to bring the product down to the front desk for a refund. At this point I was beginning to wonder who was serving who?
Then I began to check my email, after all this place boasted "Wired for business" The first time I saw this I quick assumed this was internet service. Then as I began to setup my computer I quickly realized that they were in fact "Wired for business" or "Wired to stick with another bill" There it was, right in front of me $9.95 for internet access. I called the desk just to make sure that it wasn't a joke... nope they were actually charging for internet access! How could this be? I'm paying $129 per night, a discounted rate from $175 per night. I have stayed at lower end motels that offered free wireless connectivity for less than $80 per night! Here at Marriott I was paying $9.95 extra to be connected via a cable. I had to have the internet connection as I support my company's network remotely I must say that it is a really crappy service. It is slow to resolve network names and rates poor on several internet speed tests. Yes that is something I'm going to check after paying for an internet connection that would end up costing $298 per month or 100% above market value.
While we are at it, the room also left something to be desired. The bathroom fixtures were old and cruddy looking. The sink faucet fake crystal handle had stains on it. The shower head was a malfunctioned shower/masseur that was leaking at its connection. The grout in the shower was cracking in places and much of the caulking was poorly installed and stained.
I had called the Marriott corporate number and they typed my complaints into some database and told me that they were concerned about my issues and that the general manager of the hotel would contact me about these issues. I kept checking my message light on my phone, but it never started flashing. I thought to myself, given the condition of the rest of the place maybe that isn't working either.... So I checked anyway, nope no messages.
So I will not be staying at anymore Marriott's anymore. I will also be sure to inform my company to strike Marriott from the list of places to stay. I have already begun to spread the word to my friends and family. Marriott is obviously not concern about keeping customers but more concerned about making a buck.
Nice hotel, a comfortable stay
I stayed at this hotel for 3 nights in Dec. 2004 to visit family. While not a luxury hotel, it was clean, comfortable, pretty enough, and in a great location. A nice place to lay your head.
We had a 2 double bed room, desk, easy internet access for my laptop (was only $10 a day I think), quite rooms, view of mall across the street and beautiful mountain range, clean but not fancy bathroom, and a large TV, the usual, very adequate. Thankfully, the rooms were well enough decorated (I get bummed out on ugly or outdated decor; just how I am). Room was not huge but accomodated myself and 2 sisters just fine (except for sharing the bathroom, of course). We did not spend a lot of time at the hotel.
Ate just once at their breakfast buffet in Southwestern style restaurant. I have to say the breakfast buffet was vey good, large variety of hot and cold and service was very attentive.
Nice little shop with items you would expect from the region. Nice/tasteful items though, not tacky.
Did not come into contact with the staff too much except to get directions one morning - they were helpful and pleasant.
Nice, large, free parking lot on property. Got to love the west.
Gym was very small but not crowded. No attendant when I was there. The treadmill was a bit outdated but there was enough equipment, i.e. elliptical machines etc, and it was just fine (and a TV).
Medium to large indoor pool. Looked clean/fine; I did not use it.
MALL - Large indoor mall across the street with a Dillards. Mall is within quick walking distance.
HIGHWAY - Hotel is very convenient; right off major highway (although still quiet)
DINING - There is a Macaroni Grill right across the street (ate there once during my stay- food and service was good - lively environment), and at least 2-3 other nicer restaurants within very easy distance (one right next door, a steakhouse?).
This hotel served my purpose - it was nice enough and very convenient. I would stay here again on my next trip to Albuquerque.
- 32 years old; attorney
Staff was great. This hotel is probably is in the best location in Albuquerque. It was convient for my business trip. Next door to many restaurants all within walking distance. I also got to walk over to the malls when I had some free time from my conference. The rooms were nice and very clean. Staff has always been great. I will always stay here. I tried the other Marriott Pyramid in town, also a nice hotel, but nothing to do around the area. I felt "stuck" in that hotel.
Third time's the charm, almost
I have stayed here for 3 years. I think it is getting better. Rooms are clean and good size, although the hotel is beginning to show some wear. Staff is courteous and efficient; food is good (not great). I only two complaints: First I hate paying $10/night for internet at buisness hotel when the same service is free at the motel 6. I am the only one who sees this? Imagine if a beach hotel charged you to use the pool. Second, the Marriott has no pizzazz. Albuquerque is one of the most interesting cities in the US, but except for the view out of the window (be sure and ask for the mountainside) this hotel could be in Albany. It is just way too bland.
Really bad for a "full service" Marriott
Spent two nights over the course of five days on quick road trip to Texas.
Night number 1: Seriously stained floor, dust, dirt and filth everywhere, two of three lamps not working, lost our special request form, missing work table so nowhere to work (and hotel booked so no alternate room available), front desk failed to notify when fax and fed ex arrived, and also lost page of a fax.
Night number 2: "Upgraded" to a "better" room, but floor still stained, dirt still visible, shower pressure feeble, kitchen staff forgot multiple items on both dinner and breakfast room service, front desk lost fax, found fax, then lost again, business office had none of the promised supplies, and business office also lacked highspeed internet despite advertisement that it was available (clerk offered that "someone must have taken the cable," but it appeared there was simply no high speed available at all).
To management's credit, they discounted both nights substantially, but the discount was not worth it due to repeated mishaps. Apparently, the hotel is undergoing a transition from a corporate hotel to a franchise hotel, and it shows for much the worse.
If you need a full service hotel, this is not the place. If you don't require full hotel services, and you're also looking for an expensive night in a dirty hotel, this is definitely the place for you.
Nice- large pool too...
I stayed at this location in Mid December. It's a very nice hotel. The room are well appointed with very comfortable beds. The breakfast is a good deal at 11.00 it offers cooked to order eggs, fruit, cereal, etc. They offer a great deal on high speed internet- (9.95 for 24 hrs plus all your long distance. Calls) . The Lobby area is very nice. The lobby bar in nice. The personnel is friendly and check in took less than 5 mins. Book with confidance.
Had an excellent experience at this hotel. Room was not very large but beds were extremely comfortable, and we had a fabulous view of the city and mountains. One of the best parts was the indoor/outdoor pool where you swim under a wall to get outdoors.
Older hotel, but nice...great value
I've stayed at this hotel several times over the past two years with the most recent being Oct. 2004. It is an older hotel but they have been making great improvements and it shows. Check-in took 3 minutes tops, a bellman quickly emptied our van and our luggage to our room. We had a King bed and a rollaway for our daughter. Room was clean, temperature adjusted, and the high speed internet helped me keep up with some business. One standout was breakfast in the dining room...outstanding especially the cook to order eggs and buffet. I felt at $89/night this hotel was a great value for our family. Not the poshest hotel in ABQ, or the most unique, but it's comfortable and the kids liked the pool and hot tub. My wife liked the in-house laundramat to clean a few loads of clothes. Worth a try if you come to Albuquerque.
Thomas H. El Paso, TX
TripAdvisor Reviews Albuquerque Marriott
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