Marmadukes Town House Hotel
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Historical Traveler Reviews Marmadukes Town House Hotel York
A glorified guest house
I booked a 4 poster room at Marmadukes as a surprise to my husband for our anniversary, as we'd never stayed in one before.
It was £150 per night.
On arrival at the hotel we were taken aback at how tiny the 'reception' area was.
When we were shown to our room the bed was not a four poster but rather a victorian half-tester style. I tried explaining that this wasn't a 4 poster bed but the staff member who was French, insisted it was. I told him it had TWO posts but he could not - or would not understand, so I gave up.
I paid an extra £14.95 PER PERSON for breakfast which took the total for 1 night B&B to £178.
It was certainly no better than the full english offering you'd get at a guesthouse.
We've stayed at hotels in this price bracket a few times & they've felt really luxurious & had spectacular spa facilities - e.g. The Lakeside and The Swan both in The Lakes.
After visiting the Marmadukes website which sang their own praises as the best hotel in York we were disappointed as it definitely did not live up to this.
The bed that you slept in was an early Victorian half-tester sourced from Avignon, France that I paid £4,000 for. We only have one half-tester and we categorise this in the four poster section because our computerised booking system is unable to handle another category. We have had nothing other than absolute delight from our guests who have stayed in Room 501. I note, strangely, that one of the things you liked most about our hotel was 'The Comfortable Bed'. This would be on account of the hand made mattress.
Our Cooked Breakfast is £13.95 and our guests can choose either a full Yorkshire breakfast with Masham sausages and our own homemade hot apple chutney, or you can have boiled eggs with asparagus, smoked Whitby Haddock, or a Pair of Fortunes Kippers; scrambled egg and wild smoked salmon; steak and eggs, or Eggs Benedict. We clearly advertise that our rates are 'room only'. You did not 'have to pay' for breakfast. Many people do not want breakfast so why should they pay for something they do not use?
With regards to your need for 'Spectacular Spa Facilities', I can only offer our guests the free use of our Relaxation Suite which includes Hot Tub, Sauna, Plunge Shower, Tanning Booth, MTV and Exercise Equipment. If you hunt very carefully I think you will find that almost all of the hotels in York do not posses such a facility, let alone a 'Glorified Guest House'.
Our lovely Roman Garden and Terracing are not consistent with a 'Glorified Guest House', neither is our fully stocked bar, rather nice Lounge with a sofa from Chatsworth House and the odd member of staff from our 30 strong team that look after our guests.
I'm sorry you didn't enjoy your stay with us. Next time go to the Hilton.
Lovely city, shame about the hotel...
Marmadukes is in a brilliant location for this beautiful city, all the staff have excellent customer service skills, they made us feel very welcome and comfortable.
However the (luxury) room we were given was extremely small, with not enough room to move around the bed. The items of furniture seem a little overbearing in some areas and little things such as luxurious toiletries and covers for cheap tissue boxes have been overlooked, as well as the monstrous hairdryers hanging from the bathroom wall!
We understood on booking the room that the city centre restaurant is under refurbishment but as it states on their website they do a 24 hour room service.
On ordering from the bar menu we were informed that they did not have one of the sandwich fillings, this was ok as there were other things to choose. It took around 20 minutes to recieve our order of 2 sandwiches, a little excessive we thought!!
Overall we felt this hotel did not provide the luxurious surroundings we hoped for and would expect from "York's Finest Small Hotel."
Regarding your sandwich and our Room Service. We do offer 24 hour room service at Marmadukes. I don't think that 20 minutes to wait for two freshly cooked steak sandwiches, from the moment you placed your order to them being delivered to your room is bad going. Next time, try McDonalds.
Beatifully renovated, first class service.
Absolutely fantastic hotel, staff and food! This is an absolute must for anyone looking for high quality surroundings and very personable and professional staff, and just a stone's throw from City centre.
The room we stayed in was extremely comfortable, beautifully finished with no detail being left. We also have two small children who were also made very welcome which I find unusual in such surroundings.
This was my first visit to York, and the Hotel complimented the city perfectly and will have no hesitation in staying here again when I return.
Well done Marmadukes!
I stayed at Marmadukes for two days on business and I must say that I have never stayed anywhere that is so lovely. Everything about the place top quality - the furnishings, the beds, the lot. There is a broadband connection in your bedroom (that actually works and is high speed) which means that I could really get on with some work. Their Relaxation Room is brilliant and all incuded in the price. The bar is well stocked and very comfortable. Chris and Emma, the owners, go out of their way to make you feel welcome and relaxed. I have a contract in York which means that I can be at Marmadukes at least one day a week for the next 18 months!!! Well done and see you soon. David.
Great Hotel Clean. Friendly staff.Short walk from city centre.
We had a fantastic stay at this Hotel. we were greeted by a lovely young lady who, even though we were 1 1/2 hours early booked us in and showed us to our room. The room was beautiful. Very well decorated and exceptionally clean. Great 4 poster bed and pristine linen and towels. We would gladly recommend this Hotel to anyone as the standards are very high. It is a comfortable walk into York City Centre, 10 minutes at most along a pretty and historic road. The Hotel benefits from being on a side road and therefore is much quieter than other Hotels we have stopped in. SUPERB.
I'm captured by this fantastic city.
"WHAT A WONDERFUL HOTEL"....My partner Gordon and I have
just returned from a 3 day break to York, and stayed at this
fabulous hotel. We wanted a romantic break, firstly staying
at Oban, Scotland. We then decided to finish the holiday
at York. This hotel is superb, the decor is wonderful, our
room was sooo lovely, our bed was absolutely fantastic, and
the furniture in the room was old traditional, with dvd player,
flat screen tv, full length glass wardrobes, beautiful bedding
a fantastic power shower cubicle big enough for two!!!
The meal in the hotel was wonderful, except the price
of chardonnay at £6.50 a glass! breakfasts consist of
a varied choice including Toast, cereal, whitby kippers, steak
and eggs, salmon, full english etc at £13.95 each person.
The ladies toilets in the main block are well, superb.
they have lloccitaine products and even have ladies
sanitary items free to use. the bathroom is tastefully
decorated even down to a turkish 'evil eye' because
the tiler was turkish and placed one in a tile.
We have already booked to back in December, for
a romantic pre-xmas break. Same room, because
it holds wonderful memories for us.
York is a truly wonderful city, with so many attractions
and plenty of great restaurants and pubs. Unless
you can manage at least four or five days, you might
not fit everything in, but its worth considering taking
a longer stay and be captured by the citties magnetism!!
We would recommend staying at this hotel in order to taste the Masham sausages and apple chutney....wonderful, although avoid the stale danish pastries at breakfast. the staff were friendly and helpful. We booked a double and a single room. The single was smaller than a broom cupboard although comfortable with an impressive shower. The double was a very lovely bright room filled (almost too much) with antique furniture and a most comfy double bed. The bathroom was nice too. I was surprised to find the hotel charged for bottled water in the room which seems excessive for a hotel of its quality. Overall we enjoyed our stay.
What a find! Marmadukes is small enough to pay attention to detail and out does all of the chain hotels with its high standards of furnishings, cleanliness and customer service. The beds are amazing - designed by a Warner Bros Prop maker - you'll be guaranteed a fabulous sleep. Only 10 mins walk from the walls, its quiet, luxurious and so reasonably priced - better and cheaper than the competition. Loved it.
Elegant, sophisticated gem of a hotel!
I was looking for a small but sophisticated location for my pre-wedding celebration with close girlfriends (NOT a wild hen-party!) Marmadukes was a lucky find, in the increasingly fashionable Clifton area of York - an easy 10 minute stroll from York Centre (great in "flatties" but for evening stilettos a taxi may be needed). I booked all available rooms for my party of 10 almost as the paint was drying!
We all met up in the elegant guest lounge for champagne, relaxing on the huge sofas. Our rooms, varying in size from generous four poster suites to tiny single attic rooms, were all exquisitely furnished and decorated in a mix of English Country meets French Chateau. Sumptuous curtains of Toile de Jouey or rich brocade worked well with the polished antique armoirs, dressers, wash-stands and brilliant crystal chandeliers. All the beds were both beautiful and supremely comfortable. Crisp white bed linen and white fluffy towels were provided in abundance. The only irritation was the odd lack of any full length mirrors (how bad is that, girls!) This was mentioned to the hotel and they have promised to rectify this oversight.
Staff were friendly and welcoming, but a little slow over serving of breakfast - however as we were relaxing on the pretty wooden-decked terrace, this was no great problem. The breakfast menu was classic and well cooked (lots of choice e.g. full English - local produce, eggs benedict, kippers etc) We were also able to sit out in the Roman Garden, a formal walled garden to the rear of the hotel, complete with low formal lavender hedges.
This hotel is perfect for a small group gathering, or a romantic base for a couple wanting to visit the York area.
We had as lovely stay in Marmadukes Hotel in York. All of the rooms have recently been renovated and how lovely they are! We spoiled ourselves and stayed in a Four Poster Luxury room, the furniture was all sourced from English Manor houses and Palaces which lent the room a lovely old style feel. I relaxed every night in our claw foot bath, and watched DVD's lent from reception on the plasma screen TV in our room. The service was friendly and personal, with the staff doing everything they could to make us comfortable.
The only thing i can say wrong about Marmadukes was the building in progress (to be completed mid June) and the fact that their Relaxation Suite was not finished, but to make up for it they offered to taxi us to and from Fitness First and pay for everything!
Would recomend it to all of our friends, and look forward to making an excuse to go back to charming York and Marmadukes Hotel!
TripAdvisor Reviews Marmadukes Town House Hotel York
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