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Historical Traveler Reviews Marjac Suites Virginia Beach
Gross and Disgusting
I have to say this was the WORST hotel we have ever stayed in. We had to go right out and buy cleaning supplies to wash the greasy dishes, try to get the smell of what seemed like urine out of the place, and wipe everything down. The elevator and stairwell smelled like something had died in them. And yes, when we said something to the front desk they acted like we were putting them out. When we decided to open the balcony door (not sliding glass) to hear the ocean all we could hear was the huge a/c unit in the back parking lot. More than half of the shower curtain holders were broken, and the faucets have definitely seen their better days (water shooting everywhere when you cut them on - kitchen included). Our safe didnt work. The cable in the bedroom didn't work. It was just a disaster. The only reason we stayed was because there was no where else to go and we had promised our kids a few days at the beach. At 250 per night we were taken. We would recommend to anyone looking for a nice place to stay to run for your life. This place was a DUMP.
Like the marjac
.We've stayed at the Marjac for at least the past 9 years. We always go in Sept. for the discounted rates. Well worth the price!!
Could the staff be a little friendlier? Yes, but we have never had a major complaint with the place. The location is perfect for us and I love having a stove, microwave, and coffee maker in the room. The rooms are adequate with 2 tv's which comes in handy.
We'll be going again this Sept.
Dirty, Noisy Hotel
This hotel was terrible! Furniture was old, bathrooms were old, towels were old. There were bugs in the kitchen area after a few days. We had to switch rooms in the middle of the night. The stairwell was filthy! There was a bucket of dirty, smelly water left at the bottom of the stairwell for several days. Complained & nothing was done. We felt like we were putting out the staff when we made any type of request (for example, we asked for a roll of toilet paper, it took 30 minutes). We stayed for 7 nights - maid service showed up twice! We paid alot of money for this hotel & we were very disappointed. The only positive thing we can say about this hotel is it is in a good location.
A Nice Surprise after reading the reviews
After reading the reviews on this site regarding the Marjac Suites and looking at the pictures posted on their website of the furniture, I was shocked to find that the rooms were clean, the furniture was newer, the beds were very comfortable. So, when visiting their website, don't make your decision on their pictures except for the layout of the room. We made a reservation for a one week stay not knowing what to expect. The separate bedrooms and the two televisions made it nice for a week's visit. I personally thought the staff was friendly and very helpful. We were located on the 7th floor and the only problem we found was that the building to the left stuck out further toward the ocean and blocked our view of the north part of the beach, but the view to the south was great. I loved the layout of the rooms, especially for a family of four, even six. The only concern I may mention is the fact that the Marjac is located in the busy part of the beach. You don't walk far to any thing. The ice cream shop is directly across the street, along with several stores, bars, pizza shops, I thought it was more than average especially considering the price.
Marjac, never go back
poor unfriendly customer service from front desk and maintenance staff. first they tried to give us a room where the key didn't fit. we didn't accept so they gave us another room. 2 days later our bathtub was backed up with water. i called every 30 minutes because they told me someone was on the way up. by the third call they hung up on me while i was talking, then refused to answer any calls from this room. after awhile i went to the front desk to find the maintenance man sitting there chatting with the front desk person. we could not shower the sand off of us because they are chatting?? when the maintenance man did follow me back to the room he grumbled about such a long list of problems in the building. why should i hear that? then when he got to my room he tried to call the front desk but they were still not accepting calls from this room. ha, i told him so. he seemed to be as frustrated as we were. that was the most unprofessional act i have seen in quite some time. housekeeping staff were excellent, professional, skilled. and whoever heard of a hotel charging your credit card in advance the full amount 5 or so days before you leave? what if we had changed our minds and left 3 days early? which we were very close to doing. it should not take 3 hours to respond to a water problem. the owner needs to know what a poor group of staff he has when it comes to customer satisfaction.
Worth it at off season rates
It was well worth the price for an ocean front suite. Keep in mind that I only paid $59 dollars a night. Was worth it for a place to relax after work(wasn't vacation). I was a little worried after reading reviews on this site , but ended up very pleased. Actually plan on staying again this week. I assume that a lot of the poor reviews on this site are based on the summer rate(anywhere from $180-$230 per night peak season!) At that price I would be complaining just as much. It does have a great mid strip location as it's best feature. Well worth it at off season rates, but would deffinately stay somewhere else during peak season.
We stayed at Marjac Suites in June of 2005. We had a great time, we had great service and the housekeeping people were extra nice. We even got a couple pictures with them cuz they were so nice. We were right in the middle of everything which made it good. Our balcony had the greatest view, of course we were on the top floor. The elevator was really slow, which was really the only problem that we had. We had to send someone out to push the button, and we still had 10 minutes time to waste before it would pick us up. Other than that it was a nice place. We plan on going back in June of 2006!!!!
So bad, a sheriff was in the lobby
We just returned from the Marjac in Va. Beach. We were participating in a soccer tournament there. The only good thing that happened was that the tournament was cancelled so we were not forced to stay another night at the Marjac. The room was filthy. Towels felt like sandpaper. The bathroom had a leaky ceiling and cracked walls. The front desk people were rude. A sheriff was posted in the lobby! The housekeeping people were rude. To add insult to injury, they were a participating hotel in the tournament and gouged us on pricing to the tune of $159.00 a night. I would not stay there for $9.00 a night. It was nice to come home.
We stayed at the Marjac the 4th of July weekend and had a terrible time. We also thought our safe was broke and was told someone would look at it. That never happened. We fixed it ourselves. Upon arrival, we were told that the elevator was broke but would be fixed. We were on the fifth floor. That also never happened. After asking for a second time when it would be fixed, the desk clerk, in a very nasty tone said I told your wife it would be fixed NEXT WEEK! Funny thing was he never spoke with my wife. Staff was very rude it was an effort for them to get off their chairs and the phone to wait on you. Trust me when I say "DON'T STAY THERE."
Sorry excuse for a place to stay!
Don't stay at the Marjac even if you have to sleep in your car. It is the sorriest place I have ever stepped foot into. We arrived there at 12:30 and asked to see their rooms. They showed us a desent room so we decided to rent two of their rooms. My room had a broken safe , the air conditioner didn't work, only one light would burn, and the pots and pans were in terrible shape. They asked me if I was planning on putting something in the safe. Well Duh! They told me they would send someone up to check the air. Someone finally showed up around 4:00 and left without checking the air in my room. I went down and told them that I wanted my money back Only to get a run around. They called some managers and one went and checked the air. He said it was putting out ice cold air. I knew it wasn't because I just came from there and it was 80 degrees blowing out hot air. Another manager came from their sister hotel The Ambassador and went to check it. The top dog came in and the last manager told him the compressor in the air conditioner was burnt up and he didn't know how that room got rented out.To make a long story short they gave us our money back minus $25.00 cleaning fee after we wasted most of the day in their dump hole establishment. Needless to say we will never consider these two dumps for a second.
TripAdvisor Reviews Marjac Suites Virginia Beach
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