DoubleTree by Hilton Hotel San Pedro

2800 Via Cabrillo Marina, Los Angeles, California, 90731, United States | 3 star hotel
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Location

This 3 star hotel, located in the Coastal San Pedro area of Los Angeles, is near Cabrillo Marine Aquarium, Korean Bell of Friendship, Point Fermin Park, and Cabrillo Beach.
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    TravelPod Member ReviewsDoubleTree by Hilton Hotel San Pedro Los Angeles

    Reviewed by mjc63

    Very Nice

    Reviewed Jul 15, 2012
    by (10 reviews) Melbourne , Australia Flag of Australia

    We were only there over night but the room was delightful with a queen size bed and plenty of space in the room. The warm welcoming chocolate chip cookie was a nice touch

    This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

    Historical Traveler Reviews DoubleTree by Hilton Hotel San Pedro Los Angeles

    Pleasantly surprised

    from

    We stayed at the Marina Hotel Jan 7/05 for one night before our cruise. After reading all the negative reviews for this hotel, we were pleasantly surprised when arriving in our rooms. 2 of the rooms were booked through Priceline and 1 room was booked directly through the hotel for the park and cruise package. The park and cruise package room was upgraded to a marina view room (they paid for the parking lot view room) and included a bottle of champagne and free breakfast buffet. The priceline rooms were a parking lot view, but since it had so many palm trees and greenery, we didn't feel like we were looking at just the parking lot. The priceline rooms did not include the free breakfast, but we purchased toast for about $2 each. All of us were able to take the free shuttle to the cruise. They had one mini-van take all our luggage and another take the passengers. When we called them to pick us up after the cruise, they were there within about 10 minutes. We found the reception desk and shuttle drivers to be very friendly and the rooms were all clean. The carpet in the hallway did have strange spots in it (like bleach was spilt?), and in the rooms, the carpet wasn't disgusting, but could use a cleaning soon. We were happy with this hotel and would definitely recommend it to others and we will stay here again.

    Service terrible and they stole from us

    from

    Had a reception there as well as booking rooms for guests. Suites air conditioning didn't work at all. Some rooms had a stale musty smell. The big surprise came when we find out that they are charging our guests for drinks at our bar when we are also being charged for drinks since we had arranged for it to be an OPEN bar. BEWARE BEWARE BEWARE they will steal from you if you do not have someone double checking the event while it is happening. Management claims it did not occur but we have dozens of guests who say they paid for drinks at our open bar.

    Acceptable

    from

    Stayed there in Feb of 2004. The area surrounding the hotel is very nice, due to the ocean views and neighboring harbor, the hotel, itself, is so-so. The lobby was very nice and the staff was courteous, but the rooms were a little worn, one of our lights was broken, the carpet looked kinda gross and the room sevice...don't do it, can you say bland? The hotel is a bit overpriced, as it kinda looks like something out of The Golden Girls. Don't think I'll be staying there again unless prices go down...a lot.

    Less than Expected

    from

    My husband and I stayed here October 15-17, 2004 for a convention. When we arrived, check-in went very smoothly but the walk to our room was at the very end of the 3rd long corridor on the second floor. We should have suspected something when our room number was posted on tape on the wall outside our door. The room was aestetically pleasing in beiges and muted tones. We even had a peek of a view of the harbor and since we were on the corner, we had two windows. The good stops there. The shower never got hot, the hair dryer was broken and had to be replaced with one that only blew lukewarm air, we had coffee cups and packaged coffee but no coffee maker, housekeeping didn't clean our room until 4:45 pm on the night that we had to dress for a formal event, they left no washcloths, the breakfast buffet had cold food, the tennis court was in bad need of refinishing the surface, the pool was barely heated, the jacuzzi had algae under the rim which got on my husband's neck, the TV was poor quality and we could not order a movie because it was set on continual browse. Need I go on to mention the red stains on the carpeting and the rust stains on the tile under the sink? The convention facilities were quite adequate and I can see why it is used by many organizations for their meetings. We did eat one night at a restaurant in San Pedro call Babousch, which is a Morrocan restaurant. The food was so-so but the ambiance was wonderful with Morrocan decor and complete with belly dancer. Would not stay here if I were vacationing in the area but it's OK for a conference stay.

    Not what I expected

    from

    I just stayed here for the weekend and the lobby was very nice and the staff was wonderful. Unfortunately, our hotel room was less than satisfactory. First of all, the carpet in was absolutely filthy! I have never seen hotel carpet in such bad shape. Also, the hallway carpet had what appeared to be bleach stains all over it - still can figure that one out! The bed was hard, like sleeping on a pizza box and the worst part of all- the walls are PAPER thin. I realize at a hotel you will hear others around you to some degree, but this was ridiculous. For example, I could hear someone knock on the door in the room above us, I could hear them walking above me and could hear EVERYONE in the hall. The walls shook when someone near would close their door. There were several people in our group staying here and they all complained about being kept up at night because they could hear everything outside their room. I really think (given the condition of the hotel) this may be a party hotel. It is too bad because this hotel is in a nice location, and has some good qualities, but not worth the money. Unlike other reviews posted, my experience was that the staff was very friendly!

    This hotel is an absolute dump and the staff is very rude!

    from

    Warning... this is a very long rant. We arrived on time at our 3:00 check in time only to be told that one of the two rooms we had booked was not ready and it would be another 30 minutes because it hasn't been cleaned yet. I politely told the girl at the desk that there are four people traveling here for a 6:00 wedding and we need our rooms now to shower and change, and drive to the wedding chapel so could she please give us a different room. Her snotty response was no, she would not give us another room, she knows we are there for the wedding but the rooms aren't ready and all she would do is tell housekeeping to speed it up - so maybe 20 minutes. We had no choice it would seem, and so we waited... 45 minutes later and three trips to the front desk, we finally got the keys to the second room. No one at the hotel could be bothered to bring the keys to us while they kept us waiting, and we had to cart our own luggage to our rooms while two bell hops stood around the their podium doing nothing. These dumpy rooms smelled musty and old like they haven't had fresh air in a year. When we tried to get fresh air into the room we found that the window only opened 3 inches. I requested rooms with partial views not overlooing the noisy pool area. Not only did they NOT give us the requested partial view rooms, but they sent us to rooms above the NOISY parking lot! Key word here - NOISY. When I asked about this, that snotty girl at the front desk told me it would be another $25 to upgrade - some nerve I thought after making us wait for 45 minutes! We needed more towels since we had to shower that afternoon for the wedding and then again the next morning. There was only one water glass for two people, the hair dryer did not work, and the light switch at the entrance door was broken. It took three phone calls before housekeeping brought more towels and glasses. Other travelers we spoke with staying there told us they also had similar experiences with the staff and their rooms. The ice maker on the first floor was broken, and the ice makers on floors two and three were completely out of ice. Upon our departure the next morning, that same snotty girl was at the front desk, along with two bell hops. None of them bothered to say one word to us as we were leaving - no 'good-bye', no 'thank you for staying with us', nothing. They just stared at us as we walked past. They have some nerve calling this pit stop a hotel. Motel 6 has more class than this mess!

    Terrible

    from

    We had a most terrible experience at the Marina Hotel. We also received a room that had no air conditioning the first night. We were not even offered a different room. The second night we moved to a (so called) Suite for about double the price. We upgraded because we were there for a family wedding, and needed the extra room for family members to gather. The Food was terrible also. The rooms were old, and shabby for the prices. I would not recommend staying there. We also had on of our coolers (misplaced?) when the guy moved us. And good luck if you think you might get a smoking room. I dont think they exist. Also the pool and spa close too early. Oh yeah, if you go to the spa watch out for security employees tossing spa covers over the fence and not even looking thus bareling missing your head. Now if all that wasnt enough, Be sure to check your credit card bill, as I am now being charged 3 times for the same trip.

    Marina Hotel, San Pedro -- terrible for 3 star hotel

    from

    I did not have a good experience at this hotel. On the first night, I arrived in a room in which the air conditioning did not work. We had to re-pack everything and move to another room at 1am in the morning (with 6 month old baby with us, by the way). The management did not even give us any sort of apology for this totally inconvenient situation. The rooms were old with dirty carpeting. While trying to get ice out of the ice-machines, I found that both machines on my floor were totally out of ice. Needless to say, I will not choose this hotel again.

    Okay, but not a luxo spot.

    from

    This is now called the Marina Hotel. It is no longer a Hilton property.

    We stayed three nights in 2/04 on a room which had a small balcony overlooking the Cabrillo Marina. The room was large, had a comfortable bed and was reasonably clean, but showed signs of wear and tear, and was approaching needing a renovation. The restaurant is really only a designated space in the lobby and had a rather limited menu. Hotel staff were helpful with the few requests we had, and their shuttle service was prompt and courteous. Not a bad choice, but it appeared the nearby Sheraton may have been better for the same money.

    Nice Getaway

    from

    This is a nice getaway spot for you and your spouse. Remember San Pedro is town supported by a port. There lots of fisherman, longshoremen and people who make a living in the port. The San Pedro is tucked away at the very edge of the port. Right on the water it is a nice little retreat with a little walking area and park right behind hotel. Close to Palos Verdes, Long Beach and South Bay area beach cities. Could become a nice weekend getaway for some.

    TripAdvisor Reviews DoubleTree by Hilton Hotel San Pedro Los Angeles

    3.50 of 5 stars Very Good
     

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