Marcus Whitman Htl N Conf Ctr Walla Walla

We have watched the rennovation of this hotel for the past few years and were interested in seeing the final product on our last visit to WW (Whitman Alumni). The property is stunning with a look to detail and according to the staff true to the period pieces, a little noisy in spots but that just adds to the old world "charm" of the place, Good Job!The service, on the other hand, is very dismal and lacked the ability to keep up with the surroundings. Long waits, uninformed waitstaff and a varying defensive or apathetic attitude about the less than average food was the norm. You can fill up nicely on breakfast but it is mostly gut bomb food with little or no imagination or regional tribute.As the hotel has been open some time now, we would have thought these obvious hospitality norms would have been addressed. We travel extensively and although the idea is great, in WW of all places, the final result is a sad echo of an ancient lady.

customer service and food quality. Very dissapointed in this the staff are not the best you can ask for the room are not cleaned

My daughter and I were making a quick visit to Whitman College and I thought the hotel looked interesting so I made reservations. About a week later I was checking out the internet for things to do in Walla Walla and I read three uncomplimentary reviews on the hotel (the only reviews posted at that time). I actually tried to cancel based on these reviews, but everywhere was full.We arrived tired and hungry after driving all day. The hotel staff went out of their way to be accomodating. The restaurant was full when we arrived and we were too tired to go anywhere else Though they don't have room service, the host put us in a little area off the bar and let us order off the menu and even offered to bring our food up to the room.The food was good, though I should know better than to order soft shell crab on the west coast. The room was spacious and clean. I wish we had been able to stay longer as the owner was there and would have taken us on a tour.Renovating a historic building is daunting at best, but a hotel and restaurant that then must cater to the public is a project only for those who are a little crazy and out of the ordinary. Thank goodness there are still people like that. Good job.

I recently attended a conference held at this hotel and although the banquet meal though fair, was edible, the food in the rest., Marc? was extremely poor. Added to that, the staff seemed apathetic and unwilling to correct it or compensate us for a meal my husband and I barely touched, down to a bald, sweaty man that was suppose to be the "chef" whom I saw wiping his hands on a filthy apron as he crossed the lobby to an adjacent banquet room.The room, we were relegated to a small and poorly maintained room in a wing that seemed very far from the check in area after walking to the front desk, was noisy and had not been cleaned.The only saving grace, as far as we were concerned, was the lobby and obvious renovations which were beautiful and charming to lounge in and a wonderful bellman who was very helpful and courteous and told us to eat at the Crawford House which is very close to the hotel. I recommend it highly.

I wanted to let you and your entire staff know how impressed I am with your facility and employees. I attend the Northwest Press Users meeting at the Marcus Whitman last weekend. While I did not stay at the hotel (because I wasn't quick enough with my reservation) I was amazed at the building and service. Every staff member I talked to was extremely courteous and helpful. The food was spectacular. While I have attended scores of conventions around the country (and internationally), I have never attended a meeting at a facility any nicer. I look forward to coming back for a social stay. Congratulations to all. Stephen Schroeder Production Director The Wenatchee World 14 N. Mission Street Wenatchee, WA 98801 Phone 509-664-7127

We just recently attended a Press Users Conference at the Marcus Whitman Hotel & Conference Center and want everyone to know what a fantastic job they did for our large group.The Food was excellentThe Service was top notchThe Accomodations were exceptionalThe Conference went off without a hitchEvery element wnet smoothly from check in to check out!They even did a hospitality Suite for us!A wonderful guest Experience and one that you should try soon.Ms. Bolleman of Impressoins

Superb job of restoring this landmark historic hotel. Very nice accomodations. Give it a try!

The property is obviously neglected and the service and quality of food (Cook, take some grease out please, if it is going to take a long time at least have it edible!)) and rooms (Hire somebody that actually does the work!) sees that.The guest interaction is so below what I had expected, it really diasappointed. More disappointing was managements lack of concern or follow through.

The hotel is beautiful, food was excellent but a bit pricey. Service was terrible and staff didn't seem to know the difference.

Poor Service, overpriced for the level of customer service and food quality. Very dissapointed in this hotel as a whole. The idea was good the follow through was extremely poor.

Would rather stay at motel 6 and eat at a Dennys, at least you know the level your getting.