Manhattan Broadway Hotel

Address: 273 W 38th St, New York City, New York, 10018-4416, United States | 1 star hotel
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This 1 star hotel, located in the Garment District area of New York City, is near Metropolitan Opera House, CitySights NY, New Amsterdam Theater, and National Comedy Theatre New York.
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          Historical Traveler Reviews Manhattan Broadway Hotel New York City

          You get what you pay for


          Ok, so this hotel is not a luxury hotel, but if that is what you are expecting, then you are in the wrong price range. This is a budget hotel, and that is what $100 a night in NYC buys for you.

          The room we stayed in had 2 double beds and a private bathroom. There was also a TV, alarmclock and an AC unit. The room was fine, since we were not planning on living in it, it was a place to sleep.

          If you want a holiday in a nice hotel in NYC, with your family, maybe you should consider a bit more money. But if you just need a place to sleep, then the place is fine. We saw no bugs, the beds were made, we had clean towels, which is more than I get in my house, so I have no complaints.

          Horrible, don't ever stay here!


          I was very dissappointed when arriving at this hotel. The pictures that are displayed on the internet are extremely misleading. The hotel was extremely small and very dirty. I would have rather slept in my car for the night. It was unbearable. A little advice to all, do not ever stay here, now I know why there rates are so cheap! But not cheap enough for what my friends and I experienced, it should have been free.

          Stay away from this one!


          We recently stayed overnight at the Manhattan Broadway Hotel with another couple and were very disappointed that we did. We saved a little money on the room, but it was still way too much for a place like this, even in New York . It was the kind of place that just didn't feel right from the moment we walked in and made our way to the front desk. The elevator we squeezed into to take us to our rooms smelled like garbage and truely set the tone for what was to come. Our room was small, no closet space, bed against the wall, no remote, carpet nails sticking through, holes in the walls plugged up with tissue (no kidding), and though the linens were probably clean, based on everything else, it was hard to believe that they were. The bathroom did seem clean, but you can forget about shampoo, etc.The couple we traveled with had the same experience with their room only worse. They had no dresser in the room but did have a fridge!? The room smelled, there was a piece of gum in the bathroom sink, and there were several flying insects to contend with. In closing, spend an extra $50 a night to stay in a hotel you can tolerate or risk staying in a place like this and potentially ruin your New York weekend. I'll be back, New York, but next time a little wiser.

          It's a DUMP through and through!


          This is the worst hotel I have stayed in my life, and this is after having stayed in many budget hotels throughout South East Asia, Europe and the Continental US.The room we were initially given reeked horribly of cigarette smoke, the bed cover felt slimy to the touch, the window was broken (repaired using a plastic bag and duct tape) and the one and only air-conditioning was in the bathroom. I'm not kidding!The sole elevator was smaller than an aircraft lavatory. It fits 2 (slim) persons (standing back to back) and one luggage. Period.The receptionist (after hearing our complaints about the room) admitted that she has never set foot into any of the rooms before. Go figure. But she did give us another room, which was marginally better even though the carpet still rolled back when we opened the door, and there's hardly any space to walk.The area around the hotel seemed quite unsafe at night. It is rather near to the Port Authority Bus Termimal, depending on how you see it, this can be either a good thing or bad. It can be positively scary to get back to the hotel late at night, so proceed with caution and insist that the cab driver drops you right outside the hotel.This place is a steal in terms of the price for a hotel in Manhattan, provided you can put up with all the nasties mentioned.

          Stolen Luggage


          Stay away from this place, we arrived and were given a room that was used as a sleeping quarter for the staff. Also, the window in the room was broken and taped with a garbage bag and duct tape. We asked for a different room and while moving our luggage to the other room, someone stole our luggage. I felt unsafe and my family and I left and went to another hotel.

          This place is a dump


          Stayed at Manhattan Broadway over Thanksgiving 2001. This place looked nothing like the pictures on the booking site. They had to have gone to another hotel to take the room pictures. The place was always cold. Calls to turn up the heat had no effect. The carpet rolled back when you opened the door. The facings were coming off the doors. The furnishings were early American Flea Market quality. The "safe" at the front desk was a metal box that sat on the floor unguarded - although someone did carry the key around with them. We had taken relatives with us who had never been to NYC before and I was appalled that this was their introduction to accomodations there. We survived, but I would NEVER stay there again. Beware anything described as "tourist class."

          Threadbare but blean and safe


          For under $100 a night in Manhattan, the Broadway Manhattan hotel is about what you would expect. The rooms are small and the furnishings come from surplus outlets, but the rooms are generally clean and I didn't see any bugs. (OK, maybe one, but hardly an infestation as others have described.)

          If you're booked in the Manhattan Broadway and you've been reading the horrible reviews from other folks who have visited it, you may now calm down. If you're not expecting the Pierre for ridiculously small amounts of money (relative to other Manhattan hotels), you'll be delighted with the bargain and the hotel's great location (right on a subway line and just south of Times Square -- it really makes those cross-town trips easy).

          Pay attention to the details like the checkout time and don't make many demands of the staff (we did ask for an extra blanket, and received it within a few minutes) and all should go well. Enjoy the city!

          Good location, but dirty and bugs


          Stayed at the Manhattan Broadway in July. As a previous reveiwer stated the entrance is easy to miss, so keep an eye out. The room was dirty, we had lots of bugs but the airconditioning was good! The hotel was full but not too noisy, one reception person was quite helpful but the other one didn't actually seem to be inhabiting her body while we were there. However the location is very good (if a little scary sometimes) and for the price, we didn't expect much more than we got.

          Horrible Experience


          When looking for this hotel, make sure you are looking hard because it is very easy to miss! The lobby is not very welcoming and the entire place seems cramped.

          Now, first of all, this hotel says that it is for tourists and will work with them to make sure their stay is comfortable -- WRONG!! We made a reservation for a one-night stay and were told everything was fine. When we showed up at noon on Saturday we knew it was too early to get our room key, so we left our bags in a room and they checked us in and charged the credit card without giving us our key. We came back at 8pm to get our room key so we could freshen up and head out on the town. That is when the problems started!

          We got our bags and asked for our key and the people at the front desk said they had no idea what we were talking about. They finally found our reservation again and said that there was a problem. Apparently it had rained on Friday morning and there was a leak in the roof and our room had water damage. So they said that they would refund our money so that we could go find some other place to stay. When asked why they didn't call us to let us know, or why we weren't told this at noon, all they came up with was "I don't know" and "the guy that was here at that time is new, so he probably didn't know either." This hotel has a 72 hour cancellation policy, yet they could not call their customers to let them know that they didn't have a room for them. They said that they probably did call, but when we told them that we did not have a message, they said that whoever noticed it probably forgot to call us to let us know.

          When we told them that it was their responsibility to find us a place to stay, they said it wasn't their concern. they told us that they could refer us to some other hotels throughout the city that we could go and check to see if they had any vacancies! They actually wanted us to walk around the city at night with our luggage and look for a place to stay. Apparently the manager to this hotel is off on the weekends and does not answer his phone (BEWARE -- make sure not to have any "emergencies" on the weekend, because there is no manager). After having 5 of us saying that they had to do something, they found us a hotel for $300 more than we were going to pay there. Seriously, if we had $450 to spend in a room for one night, we wouldn't be staying at the "Manhattan Broadway" in the first place!

          Finally, when we told them to give us back our money, since that was what hey had been saying all along we had even more problems. Apparently the people that work at night don't have a "code" for refunds. So they expected us to trust them that they would refund us the money the next day when the person with the code came in. RIGHT!! When we asked for them to call that person to see if they could come help us, we were told that he didn't work on weekends either. Then, when we said to just give us the refund in cash they did not want to do that either. Finally, an assistant manager was reached and she was able to cancel the transaction from home.

          We also had friends that stayed there the same weekend as us and they said they were glad to have taken their own sheets because the rooms look nothing like the pictures -- they are small, dark and dirty. This has got to be the absolute worst experience I have ever had at a hotel! Definitely BEWARE!!!

          Beware "tourist class" hotel


          My family recently spent the Thanksgiving holiday at this hotel in Midtown and boy did we have some surprises! First of all, it is in a less than desirable part of midtown, nestled between a watch repair kiosk and a Chinese restaurant. The entrance is easy to miss. Forget the room picture and general description you will find on the web for this establishment. I don't know where they came up with the nice promo room picture, but I saw NO room at this hotel which looks like this. The rooms are TINY, dark and dreary. We went two days without washcloths because the maid service was so lousy. The heat is controlled by the front desk - for ALL rooms. So, we made several calls asking them to "turn it up please" since they always turned it down during the day which meant that by evening things were pretty chilly. There was NO sunlight through any windows since the "hotel" is situated inbetween two other buildings. It always seemed like night time from the room. There is NO parking, so loading and unloading bags is a challenge in traffic. The hotel safe was a "box" kept under the front desk. Valuables felt safer being carried with us. The carpet was pulling away from the baseboards in the rooms and was frayed. The baseboards were dirty, the door facings were loose and pulled away from the wall when you attempted to open the bathroom door. The windows are drafty. In short, beware of this hotel. Unless you just need a bed and need cheap accomodations. One saving grace bugs were seen. They were probably all at the nasty chinese restaurant next door.

          TripAdvisor Reviews Manhattan Broadway Hotel New York City

          2.50 of 5 stars Fair

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        • Traveler Photos Manhattan Broadway Hotel New York City

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