Mandarin Oriental, Prague
How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Wheelchair accessibility
- Business Services
Historical Traveler Reviews Mandarin Oriental, Prague
Good but not exceptional
The Hotel is well located in the Maia Strana area, the castle side of the Charles Bridge and just a few minutes walk from it. It is housed in 4 buildings around a couple of courtyards, although we never saw the one featured in the pictures on the hotel site.
This is a small hotel. The reception area is modern and bright, indeed the 'finish' and decor throughout is of a very high standard. The restaurant is inviting and the bar elegant and modern. We did not see any other seating area or lounge. There is a 'Monastery Lounge' hidden somewhere along winding corridors in another building but it is only open from 2pm to 5pm.
Check in was done in our room. The room was lovely. large and bright. White walls and solid oak floor, the bed was huge with crisp linens and silk day coverings but it was supposed to be upgraded to a 'historic' room and there was no evidence of this; the window looked out over a side street. (Not the courtyard featured in the hotel site pictures)
In room furnishings were good with a mini bar and flat screen Tv. A CD player but no Cds.
There was a large entrance hall area which housed the wardrobes and the bathroom was off this. It was large and the marble floor had underfloor heating. The bath was huge and double ended (perfect for two) with an over bath shower. Despite the size of the bath it filled quickly- great water pressure. The tolietries were large size aromatherapy products as used in the Spa.
Room service was good.
The Spa lacked the tranquil atmosphere I have experienced in other Oriental Hotels although treatments were satisfactory.
The staffing seemed sparse- apart from on arrival no-one ever opened the door for us. entering or leaving the building. There was only ever one or two staff in the reception area. In the bar, which was never crowded service was fine once we attracted the attention of the staff.
In all it's a good hotel but if you have been to other Oriental Hotels dont expect the same level of service as elsewhere.
Oh my God!
what a beautiful hotel!
I was there for two nights - had I knew that this hotel was that nice I would have stayed longer.
The hotel is built in a renovated monastery, and kept a lot of the old and impressive design in the common areas. However, you still feel you are in a top of the line modern hotel.
Room is amazingly large. I stayed at a King bed room, which would be considered almost a suite in the US. Large plasma TV with DVD player, cable TV and PPV. the bathroom is even more amazing. heated floor! bath AND a shower. oh, and TV n the bathroom as well...
Great service, although occasionally, a little too much.
Very nice restaurant and bar.
and finally: Absolutely great location. walking distance from all the tourist attractions.
Amazing in every way!
I've been fortunate enough to stay in many great hotels around the world, and this is my new favorite. The location is amazing. The building and it's renovation are striking (a beuatifully understated modern decor in a building that dates back to the 14th century). And the staff, while clearly still a little new (the hotel just opened) couldn't have been any friendlier. We were upgraded to a suite, which was the most comfortable room I've ever had. We spent four nights there and didn't want to leave. I highly recommend this property (and, for that matter, Prague).
My wife and i went to prague for a short break and stayed at the Mandarin. Having stayed at other hotels in this chain we knew the service would be excellent and we was not dissapointed, the hotel is very new and feels very intimate which is nice and the rooms are lovely, however my only two faults would have to be the food in the restaurant was okay but we felt to asian and not enough basic dishes.
The only other thing was the tv channels in the room of about 30 only 4 were in in English and they were all news channels the only alternative was to purchase a movie and to be honest the selection was not great.
A Wonderful Blend of Oriental Style and Prague History
As previous reviews have attested, the Mandarin Oriental Prague is certainly unique as it's housed in a converted 14th Century Monastery. There's no grand high-ceiling lobby here, or extravagant entrance. In fact if it weren't for the classic Mandarin Oriental fan symbols on the gates you might almost walk straight past.
When you step inside, however, you find a luxury hotel quite unlike any other. It feels like a daring blend of Oriental style and Prague history - and works wonderfully. You know it's a Mandarin Oriental by the warm, friendly service and plush surroundings. You also know it's Prague by the fabric of the building which gives away its history almost at every turn.
We stayed in a "Mandarin Deluxe King" room. This was very comfortable and had every expected luxury from a heated tiled floor in the bathroom to a plasma TV and DVD player. It was in the new wing of the building so lacked some of the historic architecture of other rooms, although benefited from being more spacious. We were shown some of the more historic rooms in case we wanted to move, although in the end we stayed in our original room.
Our mini-tour of the other rooms showed that no two rooms in this hotel are the same. In fact all of the hotel layout and design had to accommodate the original structure of the monastery so there is a wide variety of room formats; some with smaller bathrooms - but chandeliers in the entrance; others on a split-level; some even come with their own sweeping steps up to the door. You really don't know what you're going to get, which can be quite a refreshing refrain from the standard hotel room layout. A note on views, however - none of the rooms we saw had particularly impressive views - just overlooking the courtyard or side-streets. It seems only a few rooms and suites can see Prague Castle.
The restaurant and bar have vaulted ceilings and the food there was excellent, although pretty expensive even for a 5-star hotel. The hotel's location itself is in a small square minutes from the Charles Bridge.
The hotel may not be to everyone's taste as it's somewhat unconventional layout can be disconcerting at first. But if you're prepared to forgive the inevitable quirks a 14th Century monastery can throw up then you get the reward of unique surroundings fitted out to a first class standard, all with the unmistakable flair of Mandarin Oriental service.
A Unique Upscale Prague Hotel Experience
This was my first visit to Prague, and I was eager to find the best hotel option the city had to offer. Generally, I am partial to the Four Seasons brand, so my initial inclination was to book a room at the Four Seasons Prague.
I was quite satisfied with my decision to experience the Mandarin-Oriental Prague. The hotel has a very unique setup, as it is housed in what was once a monastery built in the 14th century. Those looking for a grand hotel should probably lean towards the Four Seasons, as it offers more of a traditional hotel setup. I did have an opportunity to visit that property, and it was typical in design for FS (larger lobby, traditionally decorated etc.)
The Mandarin-Oriental sits on the opposite side of the Charles Bridge in a quaint "quiet quarter" which I feel is a wonderful respite from the city. It's just a short five minute walk from the bridge and about ten minutes away from most of Prague's major sights. I never found this to be an inconvenience, rather a nice relaxing jaunt from the action. Immediately surrounding the hotel are cobblestone streets lined with quaint boutiques and restaurants. The adjacent areas appeared to be quite safe, as we felt comfortable walking around at night.
As mentioned in other reviews on this site, the hotel is configured in a very non-traditional manner. The lobby is small and intimate. You will often see low ceilings, and angled corners, but I felt that this only added character.
Upon our arrival, we were immediately greeted and escorted to our room personally by the front desk staff. Registration was conducted in room, which made our check-in process rather seamless and personalized.
We reserved a Mandarin Deluxe room with two double beds. The room was large by European standards. Appearance wise, the room was beautiful. The furnishings were absolute top notch, perhaps more so than expected for a five star hotel. I did however have two complaints about the room. Firstly, bed comfort was lacking for a hotel of this caliber. I would have expected utmost comfort, yet we were disappointed with the overall plushness. The beds were rather hard, which is maybe preferred by the Czech people? Also, the bathroom did not feature a separate tub and shower. Rather, it featured a combination tub/shower, which was awkwardly designed. I would have hoped for a better bathroom layout. As for the amenities though, they were superb. The bathroom and bedroom feature large LCD flat screen televisions.
Dining was outstanding. We had an opportunity to order in room dining, and it was probably the best I've had at any hotel (This being said by a very frequent traveler) Drinks were also excellent at the lobby bar.
All in all, despite some minor comfort issues in the room, I give this hotel a five star rating. Prague is a truly amazing city, and I think this hotel compliments the city's superb character and service oriented people.
Does a Mandarin Hotel really need a review?
If you know Mandarin, you know to expect a beautiful property with first class service and everything to be near perfect. For those of you not familiar with the chain below is my review of their new Prague property opened a month ago. Stayed in a basic King room, but still large and beatifully appointed. Everything you could need done in a luxurious style but in keeping with the setting of the hotel itself which is an old Abbey right in the heart of Mala Strana in Prague - minutes walk from Charles Bridge and the heart of all the main sites. The bathrooms are exquisite - marble, beautiful amenities, bidet - the works. The beds are luxurious and the furnishings modern oriental in typical Mandarin style. The service was extremely lovely, friendly and accommodating. All in all a wonderful experience. The only two things that could be improved is a that the room lights were a little tricky and all were controlled by just one switch making it difficult to have only some lights on, and the Concierge team while extremely gracious and friendly could be a little more well versed on directions, restaurant reccommendations and overall information.
Stayed at the new Mandarin Oriental
Regardless of the following points, the hotel is perfectly located in a quite spot. So much to see within only 20 mn walk, great restaurants around the corner. The staff, though very new at their jobs are lovelly, helpful and friendly. Nice bar area (good live music on sat. night) The cocktails were great and the bar food (though not enough choice) is delicious. Breakfast was nice, though the legs of the chairs make a really LOUD noise on the floor when moved (not what one wants to hear first thing in the morning). The treatments given at the spa are great (quite expensive) and the staff there again really professional. The hotel is new so everything looks clean and fresh. Nice, modern look which overall could benefited from extra warm colours (mostly the walls in the underground corridor!).
I looked everywhere for a nice place in Prague and I was getting nowhere until somehow I found an add for the Mandarin Oriental. Not much information was available except for some drawings of what the place will look like when opening in September (I booked in august). This hotel chain has a good reputation and the idea of a brand new hotel sounded nice, at least everything will be new, smelling right and walls not in need of a fresh coat of paint.
I booked the hotel car to pick us up from the airport (60Euros) and that was a really lovely way to arrive in Prague and at the hotel. The nice courtyard is paved and once the trees and plants grow, the full result will be achieved.
We were greeted strait away outside by a manager who rather than take us to the lobby, took us traight away to our room via the courtyard. We entered a small corridor where a manager's office and WC were located, then passed the door to the messy laundry room, which remained opened during our entire stay??? I should mention that when returning to our room in the evening the corridor was in total darkness because there are just no lights!
Our room, the less expensive one was located with few others in the Spa section (right above it). The smell and sents coming from the spa were lovelly but it made me feel everytime I walked there that I was going to a changing room rather than my bedroom. In order to access our room, we needed to go up one floor and cross a nice glass and metal bridge with views over the spa entrance & small lounge where guests were waiting in their bathrobes (not much privacy). The room was nice, larger than expected. Modern furniture but overall a warm feeling once inside the room. The bathroom was spacious enough though I expected a seperate shower and bath. Because of the shape of the bath tub, it is hard to stand right below the shower head and if you tilt the shower head, you end up floading the bathroom floor. Few joints already missing on tiles near the window!
Trying to access the lobby while remaining in the hotel became so frustrating (got lost a couple of times) that it was easier to go outside and cross the courtyard. Guests having to use a long underground corridor to access the lobby and dinning area was a strange idea for an architec to come up with! From our room we had to go down lots of stairs (lift is available but makes the journey even longer), then through a very long and sterile looking corridor, then up stairs again via heavy metal and quite ugly fire doors. Once finally in the lobby, one thing really is missing and that is access to a lounge area. We waited for our taxi in the bar as there is no comfortable place to sit otherwise. There is a area with armchairs and tables (not a nice and cosy place) located near the ballroom, but there again, getting to it was just not worth the journey. Just way too far from the lobby. I also expected (as shown on the drawings of the website which has not been upgraded as yet with photos) a less formal dinning area in the underground of the old building. There is only one or two tables and benches for private parties only. Beautiful little spot none the less but the damp smells would not tempt too many people to eating there.
The overall design of the hotel is surprising for a expensive place like that and it disappointed me a bit. Regardless of our room being the less expensive one, I would have like to feel that I was part of the main building of the hotel and not adjacent to it.
Nice hotel but in some ways design challenged.
There is no doubt that most people that stay at this hotel will be very happy. Unfortunately for me and my partner, we did not like the way our room was set up, and this lead us to find numerous other poorly designed elements to the hotel.
The room: We booked a middle level room that was larger than expected, had a beautiful wood paneled ceiling, and two French windows. It was very nice, but it only had one chair other than the desk chair and it was a small straight back chair with no ottoman. The room had no shelf space to place unpacked clothes. There was an area in the room that could have been the perfect place for a chest of drawers. The entry hall had an armoire but it was set up to hang clothes, and not much else. Both our bags had to remain in view. So the bottom line was we could not really unpack much and we did not have a place to relax other than the bed. It would also have been nice to have some of the lights work on dimmers - they are all on or off only. The bed was very comfortable and the furnishings were in excellent shape as they were new.
The bathroom: Large but with bland sand color marble and a bath/shower combination and no separate water closet. A glass panel covered most of the tub but not all so that some cold air came through while showering. It seemed like a lot of rooms on our floor had bath/shower combinations. Not what we expected at a new luxury hotel.
The gym: Very nice with room for some more equipment which I hope they have ordered. However, the hardwood floor is already showing wear and was a poor choice for a gym. The gym is also surrounded by glass walls that allow other guests and employees to look in as they walk by. The architectural lighting in the room gives off way too much heat. This is also true about the hallways in the hotel. You can actually feel the heat as you walk around. The best design flaw is in the men's locker room. The door opens right into the lockers, offering no privacy from the hallway. There is a shower room with two small showers. They have no doors and no place to hold soap. I took a three minute shower holding body gel and then saw that I flooded the area all the way back into the changing area. The gym is separate from the spa and don't even ask about the crazy underground corridor to get to the spa. Unless the weather is really bad, just walk outside and cross the motor court.
The restaurant: We had breakfast here every morning. The food and service was very good. The room is all white and looks cool but the employees' shoes made endless clicking noises on the marble floor.
I have never written a review before in this manner or format but I just cannot believe that a hotel company like Mandarin Oriental could make so many mistakes with the design of one of their hotels. This hotel is a very good example of stylish looks over substance and function.
Like I said at the beginning of this review, most people will be very happy here and will not notice many of the items I have pointed out. The staff was outstanding, especially since the hotel was open for less then one month upon our arrival. The location is great, on the quiet side of town. We never used any transportation, we could walk to everything.
Prague is as beautiful as everyone says. Don't miss any of the baroque churches, they are stunning. Also, L'Angolo is a new, great Italian restaurant. One of the few restaurants in Prague that we saw that had a new modern design.
Wow, Prague finally has a luxury hotel!
Just came back from the new Mandarin in Prague, they really got it right again. An incredibly charming place in an old monastery but with modern twists and the typical MO Asian hints. (similar to their NYC property). The bedrooms are really cool with their vaulted ceilings but modern design, the food and service was great too.
Really loved it, a must see in Prague
TripAdvisor Reviews Mandarin Oriental, Prague
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