Mandarin Oriental, New York

80 Columbus Circle at 60th Street, New York City, New York, 10023, United States | 5 star hotel
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This 5 star hotel, located in the Upper West Side area of New York City, is near Jazz at Lincoln Center and Time Warner Center.
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    Historical Traveler Reviews Mandarin Oriental, New York New York City

    Not bad, but at a price


    As the Ritz Carlton was fully booked, i decided for a room in the Mandarin, to see what the hype was about. The rooms are pretty expensive (> 700 bucks for Hudson view), quite smallish (though the later one is somehow compensated by the floor to ceiling windows and the lovely bathroom, that is really unique- try to get a hudson view room, so you can enjoy the view while having a bath, it's fun). Lastly the Hi-Tech stuff is fun but you don't really (at least i don't) care wether the screen is plasma or not as long as it's not yours. Still, the biggest drawbacks are : 1. Room service is very slow and not a level with a 5 star hotel.

    2. Way too many people want to go to the lobby, and the staff spends more time routing them to the restrooms than answering your questions.

    A major disappointment


    As a real hotel girl, I looked forward to my family's stay at the Mandarin. Unfortunately my overall experience was disappointing. The rooms were indeed beautiful(if a little small). The doormen and reception people were very nice, and the housekeeping service was good , although the nightly turndown was a little intrusive. Room service was a major problem. The menu is very limited and expensive(not unexpected by New york standards). One afternoon I ordered up a child's and an adult portion of ice cream. One hour later it arrived-two bowls with 3 tiny scoops each for $45. I consider this to be outrageous. My daughter and I ordered up room service dinner 2 nights in a row and the food arrived cold both times. Finally, there is no sundry shop to by incidentals or toiletries. Their shop is limited to spa items and condoms. A five star hotel needs to have reliable, good room service and a place to get necessities as well as expensive candles. in the future we will stay at the Four Seasons, Ritz, or Peninsula- hotels that understand that substance is of equal or greater importance to style.

    Excellent, still working out some kinks


    We stayed at the Mandarin Oriental over Thanksgiving of 2003. The location is great, we watched the Macy's Parade from the lobby lounge.

    Truely a "Special Occasion" Hotel


    Although pricey, it is truely a "special occasion" hotel. From the moment you have the doorman open the door to the 1st floor entry, you know you have "arrived" somewhere "special". One must now take the elevator to the 35th floor to check-in.The work-out facility is on the 36th floor & has the same wonderful floor-to-ceiling window views of the city as do all the rooms. The treadmills each have a TV screen with earphones for use or you can just look out over the city. There is a lap pool all glassed in on the same floor. Complimentary bottled water. Sauna is available without charge.The rooms are fabulous. Great 42" flat TV in master bedroom with "surround sound". DVD/CD player also. We brought our own CD's to play while there New Year's. Great sound system.The bathroom is great. Had a large window next to our bathtub, flat screen TV in bathroom with remote to use from the tub. The shower was large with a "Rain" system from the ceiling - very unique.Seperate toilet area with frosted glass door.The staff was wonderful. Our room was always freshened up in the evening before we returned.Always clean towels, etc.Only wish there would be ice machines on the floors. Had to order it & it came in a small silver icecontainer.Security is tight. We got a call from security asking if we knew that our room door was ajar. They said they could close it for us & in one minute the door slammed shut without our help!!!!!!!! Blew our minds away!!!!!!!!!! We will go back if we ever have enough money again!!!!!!!!!!!!!!!!!!!!!!!!!!

    Almost perfect


    My wife and I just returned home from a fantastic stay at the new MO/NYC during the New Years holiday. The room, bed, and views of Central Park from the 50th floor were heavenly, but didn't get an upgraded room, even though I was promised one at check-in. Aside from this hiccup, service was top-notch during the four nights of my visit (special kudos to the superb bellhop/doorman staff!). Loved the new flat screen HDTVs, even though they had several technical problems. At one point, my TV stopped responding to remote control commands, requiring a 4:30am visit and "reboot" from tech staff (it wouldn't turn off!). Was also unable to get the high speed internet to work during my entire stay, though wireless worked ok (reception was very weak, however). New Years Eve at Asiate and the MO/Lounge were excellent, albeit pricey, and the party ended early (1:30a). Room service food quality was very good, but not quite excellent (one burger was not cooked to order). The surrounding area is great, but the new Time Warner building and Columbus Circle are still a huge mess (tons of construction!). The situation should be much better by the spring of 2004, by which time the new TW shopping concourse will be open.

    New York's Finest


    Every thing you would expect from Mandarin Oriental and more, this has to be the finest hotel in New York. Upon check in we where given a complementary room upgrade to a central park suite to accommodate our request for connecting rooms, I would highly recommend this suite for its fantastic views of Central Park and the city (if you're an early riser watch the sun rise over the park). The level of service from reservation to check out was fantastic. We will be staying at the Mandarin Oriental New York again very soon.

    A Very Comfortable Hotel


    We just got back from two nights stay and I certainly agree with the previous comments. We weren't upgraded to a suite, but we were upgraded to a room on the 50th floor facing Central Park. The view was great as was the staff. The only negative is that the rack rate for a standard room is extremely high, even for NYC.

    Truly Wonderful


    We have just returned from a two day stay here over Christmas and I cannot speak highly enough of the hotel.

    "New" New York Favorite


    The new Mandarin Oriental New York is my new favorite Manhattan hotel.

    MOst romantic


    Was a guest at the Mandarin Oriental for our wedding anniversary in november 2003. This new property is extremely well designed, from the MObar to the spaciou bathroom with a deep tub & seperate shower in my River view room. The new staff gave us excellent service. Following an article the New York Times ( 11-23-2003 ) about 5 star hotels & comments about this web site , I will rate this property as a 4 star.


    TripAdvisor Reviews Mandarin Oriental, New York New York City

    4.50 of 5 stars Outstanding