Mandarin Oriental, New York
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Historical Traveler Reviews Mandarin Oriental, New York New York City
Not bad, but at a price
As the Ritz Carlton was fully booked, i decided for a room in the Mandarin, to see what the hype was about. The rooms are pretty expensive (> 700 bucks for Hudson view), quite smallish (though the later one is somehow compensated by the floor to ceiling windows and the lovely bathroom, that is really unique- try to get a hudson view room, so you can enjoy the view while having a bath, it's fun). Lastly the Hi-Tech stuff is fun but you don't really (at least i don't) care wether the screen is plasma or not as long as it's not yours. Still, the biggest drawbacks are : 1. Room service is very slow and not a level with a 5 star hotel.
2. Way too many people want to go to the lobby, and the staff spends more time routing them to the restrooms than answering your questions.
A major disappointment
As a real hotel girl, I looked forward to my family's stay at the Mandarin. Unfortunately my overall experience was disappointing. The rooms were indeed beautiful(if a little small). The doormen and reception people were very nice, and the housekeeping service was good , although the nightly turndown was a little intrusive. Room service was a major problem. The menu is very limited and expensive(not unexpected by New york standards). One afternoon I ordered up a child's and an adult portion of ice cream. One hour later it arrived-two bowls with 3 tiny scoops each for $45. I consider this to be outrageous. My daughter and I ordered up room service dinner 2 nights in a row and the food arrived cold both times. Finally, there is no sundry shop to by incidentals or toiletries. Their shop is limited to spa items and condoms. A five star hotel needs to have reliable, good room service and a place to get necessities as well as expensive candles. in the future we will stay at the Four Seasons, Ritz, or Peninsula- hotels that understand that substance is of equal or greater importance to style.
Excellent, still working out some kinks
We stayed at the Mandarin Oriental over Thanksgiving of 2003. The location is great, we watched the Macy's Parade from the lobby lounge.
We had a luxurious stay, though there are a few kinks they still need to iron out since it is brand new.
The jacuzzi in the spa was not working when we wanted to use it. The passcode system for the lockers was way too complicated, they could just implement a key system like any other spa. The gym is nice because the machines face all glass windows. Most gyms at that caliber have individual TVs, however, or at least a few flat screens with individual earphones. The gym staff gave each guest a water bottle at the gym but it was warm. A simple water cooler would have been better. Also spas and gyms at similar hotels (like the Ritz) can usually provide gear if you forget it. This one did not. Finally, the music in the gym was not the type of music that can really get you pumped. How can you work up a good sweat listening to Celine Dion??
The room was a bit small, even for New York City, and we were certainly not upgraded like the others who reviewed the hotel. But it was well worth it for the amount we paid. We took advantage of the special, one free night with at least a 2 night stay. So our room averaged about $300 per night.
The bell hop and other staff were exceptional. The flat screen tvs were wonderful and the bath experience was really special. The bathrooms were simply like none I have seen before.
The bar has a great view, and it's great even for just drinks. We had no problems with the internet in the room, but the wireless access in the bar area worked great also. We were able to use our wireless card to get free access in the bar area, which worked great. Unfortunately, they haven't set up routers so that you can get wireless in your room.
It's a nice place to have a cup of coffee/drink and get some work done.
Truely a "Special Occasion" Hotel
Although pricey, it is truely a "special occasion" hotel. From the moment you have the doorman open the door to the 1st floor entry, you know you have "arrived" somewhere "special". One must now take the elevator to the 35th floor to check-in.The work-out facility is on the 36th floor & has the same wonderful floor-to-ceiling window views of the city as do all the rooms. The treadmills each have a TV screen with earphones for use or you can just look out over the city. There is a lap pool all glassed in on the same floor. Complimentary bottled water. Sauna is available without charge.The rooms are fabulous. Great 42" flat TV in master bedroom with "surround sound". DVD/CD player also. We brought our own CD's to play while there New Year's. Great sound system.The bathroom is great. Had a large window next to our bathtub, flat screen TV in bathroom with remote to use from the tub. The shower was large with a "Rain" system from the ceiling - very unique.Seperate toilet area with frosted glass door.The staff was wonderful. Our room was always freshened up in the evening before we returned.Always clean towels, etc.Only wish there would be ice machines on the floors. Had to order it & it came in a small silver icecontainer.Security is tight. We got a call from security asking if we knew that our room door was ajar. They said they could close it for us & in one minute the door slammed shut without our help!!!!!!!! Blew our minds away!!!!!!!!!! We will go back if we ever have enough money again!!!!!!!!!!!!!!!!!!!!!!!!!!
My wife and I just returned home from a fantastic stay at the new MO/NYC during the New Years holiday. The room, bed, and views of Central Park from the 50th floor were heavenly, but didn't get an upgraded room, even though I was promised one at check-in. Aside from this hiccup, service was top-notch during the four nights of my visit (special kudos to the superb bellhop/doorman staff!). Loved the new flat screen HDTVs, even though they had several technical problems. At one point, my TV stopped responding to remote control commands, requiring a 4:30am visit and "reboot" from tech staff (it wouldn't turn off!). Was also unable to get the high speed internet to work during my entire stay, though wireless worked ok (reception was very weak, however). New Years Eve at Asiate and the MO/Lounge were excellent, albeit pricey, and the party ended early (1:30a). Room service food quality was very good, but not quite excellent (one burger was not cooked to order). The surrounding area is great, but the new Time Warner building and Columbus Circle are still a huge mess (tons of construction!). The situation should be much better by the spring of 2004, by which time the new TW shopping concourse will be open.
Overall...MO/NYC, while stellar, remains a notch or two below NYC's "benchmark" luxury hotel, the Four Seasons. My wife and I would love to come back, though.
New York's Finest
Every thing you would expect from Mandarin Oriental and more, this has to be the finest hotel in New York. Upon check in we where given a complementary room upgrade to a central park suite to accommodate our request for connecting rooms, I would highly recommend this suite for its fantastic views of Central Park and the city (if you're an early riser watch the sun rise over the park). The level of service from reservation to check out was fantastic. We will be staying at the Mandarin Oriental New York again very soon.
A Very Comfortable Hotel
We just got back from two nights stay and I certainly agree with the previous comments. We weren't upgraded to a suite, but we were upgraded to a room on the 50th floor facing Central Park. The view was great as was the staff. The only negative is that the rack rate for a standard room is extremely high, even for NYC.
We have just returned from a two day stay here over Christmas and I cannot speak highly enough of the hotel.
Upon arrival at the hotel we were given a complementary upgrade to one of the top suites. The room itself was out of this world, a massive living room, two bathrooms, 3 flat panel TVs and the world's most comfortable bed. The whole of one side of the suite (lounge and bedroom) overlooked Central Park whilst another wall of the bedroom looked towards Midtown.
The service and friendliness of the staff could not possibly be bettered from the front desk to the fitness centre to the bellman who actually ran out to Broadway to hail a cab and came back a minute later in the said vehicle. Also an early check-in and late check-out (without charge - take note Intercontinental Barclay) were nice thoughts as was the use of the fitness centre even after check out before we flew out that evening.
There were lots of little touches too. Chocolates left after the bed was turned down, complementary tea on arrival, a flower left on our pillow - the list goes on and on.
I would like to thank them now for making this one of the best Christmases that we have ever had.
"New" New York Favorite
The new Mandarin Oriental New York is my new favorite Manhattan hotel.
The expansive 35th floor lobby sets the tone -- a beautiful sunken lounge in front of 15 foot high windows looking down upon Central Park and Midtown is what you notice first, then the understated front desk and concierge stand areas. Seperate elevators quickly whisk you up to the guest floors. My room overlooked the park. 10 foot high floor to ceiling windows expansing the entire width of the room really make the 420 sq. foot room feel even bigger. If you love hi-tech -- this is top notch: phones from Cisco systems; 42" plasma TV, smaller flat screen in the bathrooms; table top mini-speakers to provide excellent hotel-room sound.
As you would expect, excellent quality linens, feather pillows, duvets, etc. Pastry shop made chocolates at turndown.
What differentiates this room vs. say, the Ritz Central Park, is the bathroom. Deep soaking tub, seperate shower with option of either a hand wand or ceiling mounted rain shower head.
Did not dine in the hotel, but room service menu had the standard items you would expect, all with an asian twist (i.e. Kobe beef style cheeseburger with a ginger-mango chutney).
Grand Opening rates are making this a real find right. I will be returning -- hopefully very soon.
Was a guest at the Mandarin Oriental for our wedding anniversary in november 2003. This new property is extremely well designed, from the MObar to the spaciou bathroom with a deep tub & seperate shower in my River view room. The new staff gave us excellent service. Following an article the New York Times ( 11-23-2003 ) about 5 star hotels & comments about this web site , I will rate this property as a 4 star.