Nice, but not worth the excessive praise

I decided to spend a Saturday night in Miami rather than change planes the same day on Sunday between Mexico City and Europe as I had heard a lot about this hotel and looked forward to it. Pleasant, nice, staff a bit cold and not warm or overly interested in service. I am a smoker with a Latin American address (not so rare here anymore) and got a non-smoking room as no one asked me about my preference. I arrived at 4:10 pm and was told that they were being kind giving me a room prior to check in time as the hotel was full and thus I said nothing. Nice room, well appointed, terrace where I went to smoke. Fake beach, small pool, overpriced spa. Good restaurants but Azul opened too late for me to have an early business dinner there but the Cafe Samba was pleasant.

Nice grounds. What I hated is the 12:00 noon strictly enforced check-out time. I requested the courtesy of a 1 pm or 2 pm check-out as my departure flight was at 4:50 pm and it was declined as the hotel is fully booked (I paid a corporate rate under a global agreement with my firm, had over US$100 of phone surcharges, spa time and US$150 in food for my 1 night - a good customer) When I got to the front desk, there were about 5 people in front of me and it moved so slow that they should have given me the 1pm checkout courtesy as it was 12:40 before I was done. I was annoyed then and rather than check my bags and eat lunch as I had planned, I went to the airport and grabbed a bite there.

I will try another hotel next time, this place is too self-important to care about its guests and the glitz and snob appeal is of no interest to me if I leave disappointed.

Fabulous hotel

We just returned from a ten day stay at the Mandarin Oriental in Miami.

The hotel is absolutely fabulous. It has a very well-kept, tranquil, private "beach", the service is excellent, and the food at the casual Cafe Sambal is pretty good. During Christmas, the hotel had provided such nice touches like asian-spiced hot apple cider, complimentary at the hotel lobby (and the lobby is breath-taking!) The location is awesome -- the hotel is on an exclusive key, far, far from the South Beach bustle. The only problem (minor) we had was with the housekeeping staff (somewhat sloppy and forgetful) but the hotel managers were extremely prompt and courteous about dealing with any issues we had.

They really bent over backwards to please us. We would recommend this hotel to everybody, and in fact, we are planning a trip to Bermuda in the spring, and we have already decided that we are going to stay at the Mandarin Oriental!

What an amazing hotel!!!

We stayed at this hotel last December for our honeymoon, and what a hotel!! From the moment you step into the lobby you feel relaxed in a luxurious atmosphere. The staff is very friendly and helpful. And what a room!!! The bed is all white with about eight pillows, once you get in that bed you won´t want to get up (try it for yourself). The bathroom is absolutely beautiful, with granite stone all over the place. You have to experience it for yourself. (If you want to see part of the lobby, just rent the movie "Bad Boys II", a part of it was shot in that breathtaking lobby).

Just loved it

no, this hotel wasn't perfect. the sink was slow to drain, The shower door didn't close all the way, and the shower head was spurting water in two directions. Housekeeping was kind of eratic. And Azul, the highly acclaimed restaurant, was just so- so for us, and yet, we love this hotel. The room is clean and elegant. Our Bayside room on the 17th floor had a glorious view and perfect balcony. The pool is gorgeous and the bed is perfect. No funny smells in this hotel, staff was very friendly, and the bathtub, robes, and slippers are so comfortable. Such a civilized hotel! The mandarin Oriental hotel chain is the best!

Cool place

Stayed here for two nights, had a room with the bigger veranda (not the tiny balcony). So there was room for too laying chairs (in fact, it could probably accomodate four). The room and the bathroom were refrenshingly "different", with nice stuff and furniture. As one previously wrote, don't touch the candle (a > 30 USDs "delight"). We had twice dinner at Azul, so good was the food and the place (and trust me, i have pretty high standarts for food). Still, it's true that's it's far offset from Miami beach, and there isn't alot to do around the Hotel within walking distance (but if you have a car and don't fear the carjacking stories or the 24 USD parking a day, you're 10 minutes from the stuff).

A Luxurious Experience

I have now stayed at this hotel 4 times - in only 2 months! Why?

Because it is quite simply the best place in Southern Florida to relax and unwind in style. It is understated elegance..... From the spacious rooms, with beautiful bathrooms and dangerously comfortable beds (you may not want to leave) To the friendly staff minus the ususal attitude you find in Miami. There is not a bad word I can say.... I have also stayed at their property in London on Hyde Park, which is also the last word in luxurious fabulousness! ENJOY...........

Mandarin Oriental, Miami

What a hotel!!! Azul is also a must!!! Great choice I have made to stay at this hotel. Mandarin Oriental has kept its renowned services at this hotel.

The Magnificent Mandarin!

I fell in love in Miami... with the Mandarin Oriental hotel on Brickell Key.The hotel is fabulous, from the uniquely decorated lobby and hallway to the delicious restaurants and serene infinity pool to the high-tech fitness center and luxurious spa.I, too, felt like a princess in this magnificent hotel.But, the best part about the hotel was the room. Ours had a spacious balcony with two lounge chairs that over-looked the bay. The beds are beyond comfortable, the bathroom is very clean and offers plenty of space for your toiletries. And if you didn't bring your toiletries (or even if you did) you can use the Molton Brown products supplied by the hotel.The slippers, bathrobes and complimentary VOX water were icing on the cake.I will stay here the next time I go to Miami.

Very peacefull wonderful place to relax

when I stayed at the mandarin oriental miami i felt like a princess. i would recomend this hotel to everyone. it's worth every penny

The calm luxurious oasis of the Mandarin

Upon entering the beautiful open atrium lobby you are ensconsed in the Mandarin "bubble". Peace and discretionary luxury is the theme of this hotel/spa.

The service is exceptionally good. The rooms while to some may seem sparse, it is all for "feng shui" purposes of un-cluttering your space and mind. Beautiful marble bathtubs, awesome views of the skyline and Ocean are breathtaking. Try Azul restaurant which is 5 star..If you have a little cash to splurge the spa is first rate...for the ultimate low key luxury getaway from the chaos of South Beach stay here, you will become addicted !!!