Mandarin Oriental, Hong Kong
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I can't remember the last time I saw Hong Kong with a sunny sky. They used to occur, but that was a long time ago.
The city is booming, real estate and share prices are up due to the combined effect of low US interest rates and Chinese economic stimulus. The city was also getting ready for Lunar New Year, so festive red and gold …
We arrived in Hong Kong early afternoon, and took the clean, quick and pleasant shuttle train to the centre of the city. As it was our honeymoon, we splashed out a bit and were staying in the famous Mandarin Oriental Hotel, which meant a higher standard of room, great service and a fantastic harbour view. The first box to tick was taking the famous …
Spent one night in the Mandarin Continental Hotel on Hong Kong Island.....what can i say....5 star, bath the size of a pool and sky sports...heaven lol. I timed it just right too because i was there for the 10th nniversary of Hong Kong being handed over to China so there was a huge fireworks and laser display along the harbour front. Best and by …
June 20th--Hong Kong Island, Shopping, and the Mong Kok Night Markets In one of the many tour brochures we found ourselves with, there was a mention of a little fishing village. It was easily accessible by the subway (who would have though a little fishing village would be accessible by a subway?). We hopped on the MTR and found the little village …
How has this hotel rated in the past?
- Shuttle bus service
- Swimming pool
- Room service
- Wheelchair accessibility
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Historical Traveler Reviews Mandarin Oriental, Hong Kong
Lost its charm.
As a fan of the Mandarin for many years I'm now sad to say that it has lost the charm it once had, perhaps irretrievably.
For some time now visitors here have been happy to overlook the slightly tatty interior because the service was simply impeccable - the best that I've experienced anywhere. This is no longer the case. Many of the long serving staff have left in the run up to the impending closure for refurbishment and standards have plumetted. No longer five star standard.
Best service in the world.
I agree that the decor in the rooms may need updating, but this is more than made up for by the fantastic service that this hotel provides. I was in HK for business and my wife joined me for a few days. When she arrived the hotel had placed a welcome card and a box of chocolates in the room for her. The staff are so polite and helpful, and the position of the hotel is fantastic for the business district and more importantly the bars of Lan Kwai Fong. The views across to Kowloon from Vong restaurant on the 24th floor are fantastic, and i enjoyed an ice cold beer in a silver jug in the Captain's bar every evening. Bliss!!
Can I live here?
I love, love, love this hotel. The service is out of this world and I am always so appreciative of the time and care the staff take. Decor-wise, this place is not that cool or funky and when you first enter, you may be wondering what the big deal is? But as soon as you begin to enjoy the full experience of the Mandarin Oriental's service and attention, you will never want to stay anywhere else in Hong Kong!
One of the best group of hotels in S.E.Asia and one of the first. A little jaded and dated now but everything else puts that in the shade. Facilities excellent with nice rooms with a small balcony. Well fitted out. Service second to none. Nearly had my knuckles wrapped when I tried to pour my own coffee at the breakfast table. Attendants at the poolside anticipate where you will emerge and stand there with a towel ready to wrap round you. Better than at home. We ate in the superb buffet restaurant on the mezanine floor which needs to be seen to be believed as it seems to run on for miles. Couldn't even start to describe the various foods etc. Well worth the £18 per head.
We stayed here recently for a few days and had a fantastic time. The service was second to none right from check in through to departure. One critisim was that the rooms could do with a little updating, however they are very well appointed.
I fail to understand the high ratings that the Mandarin Oriental in Hong Kong receives in most travel publications. The service is above average, although not nearly as spot-on as the Mandarin in Singapore, where we were greeted by name each time we entered the hotel ... at the Hong Kong MO, the doorman was rarely present and the staff never even looked up from the reception desk. The physical space of the hotel is deteriorating, despite a renovation that is supposedly in progress. The rooms are rather small, and the furniture is well-worn and dated. The balcony door had only a small latch lock (although we were on the 9th floor, it still didn't provide a great feeling of security), and the windows didn't seal out street noise very well. The exterior is not very attractive ... basically a square box with dingy white and yellow tiles. While I understand that some of their guests enjoy the cigar bar, the strong, acrid smell of smoke permeates the lobby and one of the dining areas ... not exactly a welcome aroma when non-smokers enter the lobby. We didn't have high tea at the Mandarin because of the lingering cigar smell. Instead, we headed across the harbor on the Star Ferry to the Peninsula Hotel for tea, instead. With its gorgeous interior and exquisite service, it made us wish we had stayed at the Peninsula.
We stayed at the MO Hong Kong for a week in November 04. I like Mandarin Oriental hotels overall and have stayed at their properties in San Franciso, London and Miami. The service is flawless. This hotel however is right on the cusp of slipping into less than world class status. Even though I had a reservation for over two months, when we checked in late in the evening we were put in a 23rd floor room that was very poor. The windows were the worst I have seen at a hotel in decades. The noise from the street was outrageous. The next day I was moved to a room of the same size but with a balcony and a better window set up so that the noise decreased substantially. While the room was nicely decorated, there were small issues with the ceiling in the bathroom, wallpaper coming off the wall in the bedroom and the ac was loud. This criticism is based on a very high expectations on my part, however. That having been said, we had a great stay overall. I met one of the managers in an elevator and when asked about my impressions, I relayed my feelings. I was contacted a few hours later and was given a credit back on the car service to the airport. I thought the room rate was a good value and the location can't be beat. Also, I was told the hotel is due to be renovated next year. I'd stay here again, but would be very particular about my room.
Absolute standard of excellence
This is my all time favorite hotel in the world! The rooms are beautiful without being over the top. Have a timeless class, not momentarily trendy. The staff is incredible. Friendly and attentive but not cloying. No request goes unanswered. The various restaurants and bars are all fantastic. My favorites are Man Wah for Cantonese dining and the great Chinnery Bar.