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Historical Traveler Reviews Malmaison Newcastle Newcastle upon Tyne
Great value, worth every penny.
I stayed in this hotel for one night, if i could i would of stayed longer! The staff were really nice, helpfull and willing to answer any questions prior to arrival. The rooms were stunning, very spacious with up to date contempory design. The bed was big and very comftable.
Although the rates are quite expensive, i found it a great experience in the heart of the city. Worth every penny!
We had Sunday lunch here on February 21st 2004 and can only say how much my family (5 of us) enjoyed it and have done so on many previous occasions. Their are lovely views of the Tyne and the staff are very friendly and attentive.
In need of a facelift
A few years ago this was my favourite hotel in the UK. I used to travel to Newcastle frequently with work and used to love staying there. The location is great, the rooms were modern and chic and the bathrooms were always spacious with fantastic toiletries! When I went back there recently to treat my boyfriend to a weekend away I was therefore quite disappointed to find that our room was tiny, the decor looked a bit dog-eared and the staff were quite miserable. The hotel now looks like it needs a refurbishment. Some of the rooms are huge, but some are tiny - it is a shame that when the hotel was bit the rooms were not all made a bit more equal in size. I still found the bed extremely comfortable though, and I love having a CD player in the room!
Stay away - atrocious/ overpriced/ inedible food/ bad mannered staff - what more can i say?
we have just dined at newcastles Malmaison it is very nice to sit and
eat your lunch overlooking the Tyne and the Miiienium bridge the staff
were good and helpful nothing seemed too much trouble . Well worth a
Overated and overpriced
This is the most overated hotel I have stayed in by far. The staff were all miserable, the room was like a closet and the buffet breakfast was pathetic. My partner ordered an english breakfast after seeing the sorry excuse for the buffet and it looked unlike any english breakfast I have seen. Truly dissapointing. We paid £125 for one night and I have stayed in much better hotels for half that price. Anyone who actually likes this hotel has more money than sense!
I stayed here recently with some friends and liked this hotel. The building is very attractive, entrance hall welcoming and the rooms are gorgeous. Our room was quite small, but the decor was very attractive, bathroom products (temple spa) were of a very high standard and the room had everything we needed (no biscuits though!). Only bad point was the view over the car park (try to get a room at the front of the building instead!). I found the staff to be really friendly, polite and approachable. Didn't use restaurant as there are some wonderful places to eat, drink etc nearby. This hotel is in an excellent location, very good area, loads of places to visit (Baltic, quayside, millennium bridge). I'd previously stayed in Mal Maison Manchester where I'd paid £65 for a room and £90 for a suite. Newcastle was £100 per room!! Very expensive for room only! There are a few cheaper places nearby (Travelodge, Premier Lodge etc) that, although not as luxurious, would certainly be better value for money. I'd stay here again (depending on the price) and would recommend it to others.
I spent a two night weekend here in March 2003, taking advantage of an internet rate which was very reasonable. I had a nice room with a marvellous sound system but not much of a view ! But the restaurant is excellent with sublime views of the River Tyne, the Baltic Centre and the new Millenium Bridge.The only disappointing thing about the weekend was the general unhelpfulness of the front desk staff - they really did not seem to want to go the extra mile unlike the staff in the restaurant.Great design if you like that sort of thing and a wonderful location in the really hip quayside area of the city.
Pluses and Minuses
I stayed at the Newcastle Malmaison in December of 2002 for five nights. It was my first stay there, and my first stay at a Malmaison hotel. As the title of this review says, there were pluses and minuses. Would I stay there again the next time I am in Newcastle? I don't know, if the rate was right, I would try it one more time. Pluses---small but beautifully decorated room and bathroom; the hallway area outside my room (sixth floor) was the most interesting and beautiful (and quite spacious, especially for European standards) hallway area of any hotel I have ever stayed at; the Hotel has a fantastic location, right next to the Millenium Bridge and the Tyne River and a short walk to downtown; there is a spa and workout gym; the Hotel is housed in a neat building, in a nice, clean area, where it is easy and fun to walk around at. Minuses---some of the staff were VERY snooty; almost all of the guests were even more snooty and aloof than the staff; the graveyard shift front desk people were unknowledgeable or unfriendly; the service wasn't that great; spa facilities needed some repairs and was small; NO porters!!---the young woman who checked me in brought my very heavy, huge duffel bag up to my room, over my protestations!! My blessings while staying there were to meet a nice staff member who worked the reception desk at the spa/gym, and also a nice family staying there, when I was down in the spa/gym. I received a very good nightly rate from a British booking agent company, would probably not pay the regular VERY expensive rates that Malmaison charges.
Breakfast in the Malmaison
As some of you may know, the Malmaison Hotel in Newcastle is known as a "designer" Hotel situated in one of the most beautiful spots on the Quayside along the river Tyne.
In terms of location and rooms design, I think the Malmaison surely is a great Hotel; lots of space even in the standard rooms and the suites on the 5th and 7th floor are truly awesome with 2 televisions and on the 5th floor there are a suites with even 2 bathrooms! You almost feel lost in such big accommodation on your own...
Now the negative bits: the beds are VERY hard and you can feel the hard springs through the thin layer that covers them. Not good.
However, the breakfast is no less than truly disappointing. I have stayed in the Malmaison about 15 times over a period of 6 years and they managed to get it consistenly wrong over such a long time; nothing changed at all. The continental style buffet has a VERY limited choice of some cereals, cannet fruits and croissants, that's about it. Then, it takes AGES to get your coffee and toast (hardly the most complex of requests) and the waiters and waitresses' training doesn't seem to contain a chapter on how to be civil to your guests. A smile is not on their list, not to speak about the sometimes bitchy treatment by most of the waitresses. Now don't misunderstand the situation here; I am usually well dressed and certainly don't look like a low-life punk, so you wouldn't expect to be treated like one (well, it's not THAT bad maybe...).
On the other hand it's quite funny that my experience is so consistent over a 6-year period and that every time I go there I get the same breakfast with the same long waiting time for coffee and toast and the same bitchy treatment; it must be their standard.
Anyway, have a great time in Newcastle because it's certainly worth the visit. If you're on a tighter budget, try the Travelodge (location 320 on www.travelodge.co.uk) on the Quayside. It is located just behind the Malmaison and is a relative recent building (1999?) with rather big rooms for GBP 59,95 per night. The good part is that you pay in advance (no phone or minibar in the room, that's what makes this possible), so you don't have to plan time to check out!
M.G., Amsterdam, Holland
TripAdvisor Reviews Malmaison Newcastle Newcastle upon Tyne
Travel Blogs from Newcastle upon Tyne
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