Malmaison Hotel Edinburgh
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- Free High-Speed Internet
- Room service
- Business Services
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A big disappointment - terrible bed and poor service
I had stayed at Malmaison in Newcastle - so had high expectations of Malsmaison in Ediburgh - but this was a big disappointment.
The first disappointment was our room - bland, with a tiny bathroom - and a view of a wall. As for the bed - it had springs that made it hard to sleep as they dug into you so much. The sheets had holes in - not what you expect from a luxury hotel.
Then the service: we had arrived at 2.15pm and asked about the brasserie for lunch - we dropped our bags off in our room and headed down for lunch - only to be told they weren't taking any more orders. The same happened the next day when we headed down for brunch only to be told we had missed breakfast but were too early for brunch. Why couldn't the receptionist have explained the opening hours properly? It doesn't help that they hide all the hotel information in a brochure that looks like a piece of marketing information. When we tried to get a drink in the bar the service was slow and my partner was only delivered half a drink.
All in all it was a big disappointment. I used to live in Edinburgh and had always wanted to stay at Malmaison, my partner had never been there before and he was less than impressed- so unfortunately was I. I will not be returning.
Beware of this overpriced nightmare!
Me and my boyfriend stayed here in march for a special occasion and splashed out on a 4 poster suite for the weekend and looked forward to the luxury. After finding it, it was a little far rom the city centre but weren't too worried. On entering the hotel we couldn't find a memeber of staff to check in with, so hung around the reception. A girl finally showed up and asked for a credit card for ID, so i gave her mine as thats what i used to hold the room. I did state then though that i wasn't paying for the room that way as we had cash. She was very put out and said she was only using it for ID! She came back then and said my card had been declined! declined for what exactly? My boyfriend stepped in and used his. Her attitude sucked.
The room was dark and dismal and not worth the small fortune we paid for it, a tiny little tv that we could hardly see from the bed etc.
We stayed as far away from the hotel as possible over the weekend, and when it came to checking out we handed over the cash.
Imagine our suprise when we stopped for petrol on the way home and my boyfriends card was declined!
We had to copper up to pay for the petrol!
When we got home we called the credit card company who informed us that the full room amount at the malmaison had been charged when we arrived!
We had been charged twice!
Plus the receptionist blatantly lied to us about charging the credit cards!
When we phoned the hotel they were very rude and couldn't care less to be honest.
I would never use this hotel or any other Malmaison hotel again.
Beware The Yellow Water!
my wife and i stayed here on our honeymoon recently. the location is a bit strange being in leith (not edinburgh proper)...so it's a bit of a jaunt to get into town. the plus side is it's tucked away from the chaos if that's what you're looking for. the leith area is undergoing a 'renovation' of sorts, and some of it is nice (esp. the waterfront), but beware of the nearby streets as they are a rather intimidating at night. the hotel itself is a nice, modern building and the rooms are clean and comfortable. the staff were very helpful and gave us a tour of several rooms for us to look at before deciding which we liked. the room we chose was nice, however the one major problem we had was the ever-present discolored water (hence the 3-star rating). at first glance we thought the pipes were rusted. after calling the front desk to inquire about this, i was informed this was 'normal' throughout leith due to the old victorian era pipes still underground. taking a bath was a very bizarre and discomforting experience as one would believe they were bathing in urine.
the continental breakfast was okay, although it was 'encouraged' to purchase their more extensive cooked breakfast. you were made to feel inferior for not doing so. don't waste your time with room service food...it's terrible.
all in all, not a bad place to stay when you know what you're getting into. next time i visit edinburgh i will stay in the city...
Lovely rooms but needs better trained staff
The rooms are beautifully decorated and very spacious. Room service is from the brasserie menu and was prompt and reasonably priced, albeit with limited choice. However, the staff is slow in check ins and check outs and doesn't seem to know how to do a booking. Business travellers beware - Malmaison has a very strict cancellation policy, unless you cancel at least 24 hours before the day of arrival, you will be charged even if you pay rack rates like we did. Likewise for early checkouts.
Away from the madness!
Visting the Fringe for a fix of comedy, we stayed over in Leith. This is the port district of Edinburgh and has its advantages: views over the harbour, quiter than town, its own neighbourhood atmosphere but its only disadvantage is if you want to stay in the city centre (about 15min cab ride).
The bar has a nice feel and the terrace outside is great for supping champagne on a summers days (doesn't happen too often up here in Scotland!). The restaurant also has a chic feel but could have done with a better clean before serving breakfast on Sunday morning.
The rooms are contemporary and the king size bed was comfortable and the bathroom clean with takeaway toiletries.
Our complaint was the usual against a number of hotels - noise. The soundproofing to outside was pretty good but the doors slamming at 4am (after a wedding bash) could be sorted out.
Lovely, Affordable, Clean, and Kind
Reviews I'd read about the Malmaison were mixed and made me a little nervous. I was looking for convenience, affordability and a little comfort/style if possible. Found all of this and more in the Malmaison. Don't mean to gush but it was a really nice experience. Everyone was very kind and helpful, especially when I had difficulty with an emergency credit card. It was convenient to public transportation into Edinburgh. My friend and I used Bon Appetite's May 2004 "Taste of Scotland" issue to choose restuarants and three of their recommended eateries were within a block of the hotel. The only drawback is its distance to the City (Royal Mile, Princes Street, New/Old Town). It's approximately a 2 pound/20 minute bus ride or a 10 pound/10 minute cab ride. My friend and I wanted to eat at The Witchery on the Royal Mile but were tired and couldn't rally to get dressed and cab over so we ended up at a local Italian restaurant (don't go THERE!! It was the worst meal we had!! Giuliani's, I believe was the name!). Anyway, we enjoyed our room, it's cleanliness, the amenities, deep bathtubs, large towels, room service and overall vibe. Highly recommend.
Was really looking forward to staying at Malmaison, but the service just wasn't up to scratch. We arrived at midnight after a long journey, and ordered a sandwich from room service, which were told would take ten minutes. Fifty minutes later and despite much chasing we gave up waiting, as we had an early morning and needed some sleep. The food turned up an hour after ordering, by which time we had gone to bed. Reception then called our room at 1.30am asking why we hadn't taken the food, waking us up.
Looks fabulous from the outside, but nothing special inside - the rooms are average size and not very stylish. Not very convenient for central Edinburgh either.
Colorful and Mediocre
Although we loved our room, the hotels service was pathetic. Calls for room service went unanswered. Wake up call requests were not completed.
The restaurant, although pricey and hip, was staffed by a wait staff with no experience nor knowledge of what they were serving.
Cool room... but that was it.
Not all it's cracked up to be
If you intend to see Edinburgh as a tourist, and are planning to go into town every day, this is not your best choice. A cab ride into town will run you about $20.00 round trip. If you are on business however, it might not be so bad. The room was extremely average - a little run down actually - as were the common areas of the hotel. Worn carpet in the halls and on stairs, etc. I did not think the food was good, in fact the best thing we ate there was coffee and croissants in the bar in the morning. We ordered room service one night and it was terrible.
The first room they gave us was in the new building but had only one window overlooking the Speedy lube across the street (this is an industrial neighborhood). We asked to change, and the second was much larger with more windows, but there were stains on the sofa, scratches on the furniture, etc. The bed was also as hard as a rock - to the point of being really uncomfortable. Overall I thought it was disappointing and overpriced, and wished I had stayed in town at the Balmoral or Caledonian. We would have paid more, but I think it would have been worth it. As a side note, the sort of "hip and stylish" thing they have going on here is a little tired - it might have been that way a few years ago, but not anymore.
Dock side gem in Leith
I must tell you how much I enjoyed a recent stay at the Malmaison in Leith/Edinburgh. It is slap in the middle of the restored dock area but still handy for the town; I was there for the Festival. Food is excellent and so are the rooms, modern decor with nice individual touches. Good service too. Moans, none really (unusual as I'm a regular business traveller) but a health warning if you take your car; watch out for the (low, very solid..) ornamental iron balls in the road outside!
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