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Historical Traveler Reviews Malmaison Birmingham
A nice place to stay...if you avoid the staff!
I often have to travel to Birmingham on business and always try and get my company to book me into the Malmaison. I love the stylish rooms and comfortable beds, and the breakfast is very nice. I've always found the staff on reception to be aloof though, and they're not the most competant in the world. However the restaurant and bar staff always seem to be helpful if a little unfriendly.
I've only ever stayed in the standard rooms, but they have always been huge, clean and comfortable. The wide screen TV and CD/MD hi-fi's in each room are a nice touch.
Good - if thats what you are after
This is the 4th time in a year we have stayed here. The rooms are modern and fairly simple. All seem to vary in size. We just stayed in an extra large room for an extra £40 which was much bigger with 2 sofas but not special. I would be interested in seeing a suite for an extra £20. All room have large tvs cds and well stocked minibar - good bathrooms aswell. The bar serves food all day. The burgers are great. Restaurant looks a little pricey for what it is and is next to the bar which gets really busy.
We spent Saturday night in the bar which was packed with pre clubbers - a number of them staying in the hotel. It was never too busy and we always got service at the table. Our guests stayed to 12.30.
The service is hit and miss - youngish people without any obvious boss or ethos but most of them are friendly and helpful. Biggets pain is reception who appear to be trained to be rude - no apology to me that our room wasnt ready until 5pm rather than 2pm. No pleasantries on departure.
Common areas are looking a bit tired - no evidence of anyone cleaning them at any time.
Over all if you want somewhere fun to stay at a good price for a night - take a £99 room on a weekend and you cant go wrong
If you are after something with good service and ambience this isnt the place - sister hotel du vin may be a better bet but looks like it wouldnt attract the same crowd.
THe worst stay in my life
The worst hotel ever, pretencious, very unfriendly & unhelpfull staff, dirty rooms. The nice decor does not compensate for such a horrid treatment
Wow. Boyfriend booked us into a suite here and it was amazing. Huuuuuuuuge room, very smart, clean, chic (yet also comfy). Had a massive king size bed, the longest sofa I've ever seen and a bunch of comfy chairs too Can't say enough good things about it! The jacuzzi/sauna/steam room area is fantastic - lots of 'mood' lighting which changes colour every few minutes - v different to anything I've ever seen before. There's also an adjoining relaxation room which has huge (electric) massage chairs, loads of candles and relaxing music - was a wrench to leave! For a weekend of pure relaxation it is absolutely perfect!
Very good, but no X-factor
My wife and I stayed in one of the suites at Malmaison.
Very large room
Very friendly staff, except at reception - the lady dealing with us seemed more interested in the computer screen than us.
Niggling mistakes - room was only set up for 1 person, so we had to asked for more towls etc.; had to send food back to kitchen; but these were all dealt with very efficiently.
Overall a very good hotel, but didn't have any particular X-factor to make it truly memorable.
Amazing style and convenience
Had a late night in Birmingham and couldn't get a train back to London. Search for three hotels and was directed to MalMaison. Imagine the W hotel in the US, but without the annoying staff. Great service, great bar, excellent room. I travel frequently for business, so this was a nice treat. Price was a bit high for Birmingham, but well worth it.
Poor hotel rooms and bad service
Dull dark brown rooms, tiny gym, 50 minutes for room service and not a smile to be seen. Not at all a nice experience
Malmaison (The Mailbox)
Malmaison Hotel in Birmingham. Very nice restaurant, bar, spa with friendly staff. Upscale restaurants and shops next door.
Chic hotel, great location
What a lovely hotel! My boyfriend and I stayed here at the weekend in an open plan king size suite and I agree with the last reviewer in that it was beautiful. It looked very chic and was very spacious. The bed was incredibly comfortable and cozy. We ordered some room service which was very quick and the food yummy. We also had breakfast in bed which came in the form of a huge box left outside your door with fresh pastries, fruit salad and cereal (at ?9.95 p/p). Having been to the malmaison in manchester and experienced the same high quality I would definitely stay at this chain again.
Had one of the best rooms.....worth every penny!!!!!
had a kingsize suite...was really really worth it...beautiful decor, outstanding size room! will definatly stay there again in one of them rooms.
TripAdvisor Reviews Malmaison Birmingham
Travel Blogs from Birmingham
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