Marrakech Hotel on Broadway
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Historical Traveler Reviews Hyatt Place Mystic
Avoid like the worst plague...IT'S A JUNKIE HOTEL!!!
To call this 'hotel' a hotel is not even suitable as a joke. The place is a junkie hotel. We first heard about it on a hotel website, and it all seemed fine. It was on broadway, a good street, and the manager even mailed us to upgrade us to a twin with ensuite for the price of a twin. So, all seemed fine. I just wish I had checked here!
We arrived to find it between 102nd and 103rd, just next to HARLEM. It's no wonder they never put their address on any of their sites. It is in a VERY unsavoury location. Not only that, but we had to buzz in to get upstairs, and we had a dodgy guy stalking us outside. So we got in, only to find a lobby full of junkies. People giving the staff a telling about the state of the place. That's right...JUNKIE's complaining about the rooms!
So we go to the girl on reception (Behind 3 feet of bullet proof glass I might add) and she looks at us nervous as hell. It's a bad sign when the STAFF are scared. She hands us our keys, and we find ourself in the smallest DOUBLE in the world. After telling her we ordered a Twin, she got a bit angry, suggesting she put another bed in the room. Now, I'm no physics professor, but two objects of a greater mass than the space available WILL NOT FIT. So she told us she would "take care of us".
We were moved to a room on the FOURTH floor. And not only that, but it had been painted within the past day or so, so the smell of solvent was abhorant. We both woke up with the worst headache! Worse than that, to return ro the lobby from the fourth floor you had to EXIT THE BUILDING AND BE BUZZED UP!!!
It may be the cheapest, but there's a reason for it. The place is a disaster. Avoid at all cost.
Strictly for cockroach loving masochists
They claimed to have no record of our booking. They gave us a 'temporary room' in what can only be described as a derelict part of the building. We had to share a (filthy) bathroom with a corridor full of people. The room had bunk-beds with blankets but no sheets, pillows or towels. There was an old blanket nailed to the window and no other furniture in the room. We had to hassle the manager for 3 days before we got the ensuite room that we'd booked and paid for. Our only consolation was that we weren't in the cockroach infested part of the hotel (we overheard other guests complaining).
Big Mistake - Don't go there
The hotel web site promises down comforters and hair dryers. You get a steep smelly entry, barricaded reception desk, a telephone that can only be used to call room to room, no deadbolt lock on the door, one thin sheet on the bed beyond the bed cover, and no quiet. Yes, the room was clean, but that's all. It also appears that the hotel is not just a hotel but some kind of extended stay residency. There were warning signs for 'residents' about after hours noise and curfew. ew Maybe it was a halfway house. They don't accept credit cards except to extort the first night nonrefundable room charge out of you. We got in at 10:30pm tired from a transatlantic flight and were too tired to even move. By 5am, I was on the payphone on the 2nd floor landing whispering my credit card info to the Super 8 (great location, warm rooms, breakfast included, surly staff) and by 6am we were gone. Don't make the same mistake we did. Coming from Europe we are certainly used to small spartan accomodations, lack of phones and even tv sets, but not this!
You have to be desparate
We were booked into this "hotel" by accident, it must be one of the worst experiences of any holiday. Its dirty, the rooms are very small, the walls are very thin, the guests very noisy, the bathrooms are tiny, the reception staff are unwelcoming, they forget to tell you there is a very steep narrow staircase to get to reception (note this if you have heavy luggage) & the location is at best very unwelcoming.
I wasn't expecting 5*, i certainly wasn't expecting this though.
If there are worse hotels in NY than this I am suprised.
Confirmed booking means nothing! No room!
We had booked a room on the internet, based on 'press reviews' read on another site. Wish I'd visited this site earlier!
With confirmation booking number in hand, we arrived after several hours on the subway, at 11.30pm on Friday night (eve of September 11, 2004)
Greeted with 'there is no key', which meant 'there is no room', we struggled to find a resolution; being told to wait till the girl who booked it came in half an hour (at midnight). She didn't come and no solution was found.
Asking for the manager, I was told he would not be in till Monday morning (after we had left for our flight out of New York).
After more discussion, I finally obtained a phone book, rang around, and found another hotel within 10 minutes taxi ride. We arrived there by 1.30am.
My choice in NYC
I've stayed here several times over a period of about 5 years. The Malibu has always been clean, quiet, and accommodating. Yes, it's not a grand hotel; it's more like a dorm but I've never had any problems. It is in a safe neighborhood, despite what others have posted (I have lived in NYC and know that the neighborhood is good--and right by the subway!) and the cost is great for what you get. I recommend it.
Its a place to sleep!
If you are just looking for somewhere to sleep and you don't mind using the Metro lots then the Malibu is OK, no more, no less.
The staff can be a bit unfriemdly, but if you are looking for service, then you would have booked the Waldorf, wouldn't you!
So long as you accept that the floors may be uneven - you may have to share a bathroom - you have to climb stairs to get in - the neighbourhood can be a bit scary - IT IS CHEAP!!!! - then you will be OK staying here.
Go on - try it.....
Don`t trust the pictures!!! DIRTY!!! Unfriendly Stuff!!!
Dirty, Small, Unfriendly, too expensive for what you get, too far away from sightseeing. That`s all I have to say - DON`T GO THERE!!!
Don't trust the pictures
The pictures on the internet look nice, but that's not the way it really looks. Had to ask for towels everyday when I wanted to take a shower, because they didn't give us enough towels. We actually had to share a towel! Will certainly NEVER go there again. The rooms were not nice either. I suppose it is alright if you look for a cheap solution and don't care about things like a nice room, etc.
it's an ok hotel. if you're looking for a fair price, and an average hotel then i guess this is a good offer. it's located in the upper west side on manhattan. u can use the subways just accross teh streeet to go to downtown manhattan. overall it's good.
TripAdvisor Reviews Hyatt Place Mystic
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