Mahaweli Reach Hotel
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TravelPod Member ReviewsMahaweli Reach Hotel Kandy
Historical Traveler Reviews Mahaweli Reach Hotel Kandy
Much Maligned Mahaweli
We stayed at the Mahaweli Reach for two nights and totally enjoyed our stay. The main body of the hotel is stunning to look at and the pool area is so well laid out. Our room had a balcony overlooking the river and although the room was slightly faded around the edges, it was spotlessly clean, and the location more than compensated for any slight faults. Previous reviews for the hotel were less than complimentary about the food in the hotel. We had six meals, both buffet and waiter service, and could not fault anything that we ate. A good mix of local and western food, with some food cooked to order at the buffet. The food was as good as anything we had in Sri Lanka and compares well with The Beach in Negombo.
5 * Hotel ???
Stayed at this hotel for two nights whilst visting the Cultural Triangle, what a disappointment, the room needed refurbished & the bathroom door was held together with tape. The food was absolutely terrible, the worst we had while in Sri Lanka. The staff tried to make amends, we did not eat in the hotel & when we asked for a good resturant we were sent to another hotel which was even worst. The only redeeming factor for Kandy was the dancers but again paid 600 rupees for two drinks, one price for the locals & a highly inflated price for tourists. Sri Lanka needs tourists to come back but even though we don't mind paying higher prices we were sometimes charged ten times higher than the local prices, we bought a book coming doing from Sigirya we paid 2000 rupees, in another shop the same book was 400 rupees. Also our driver did not warn us about this & he brought us to various places where he received up to 30% as a "backhander" for bringing us there. This happened all the time during our three week stay.
Lovely time at the Mahaweli Reach
I will preface my review by saying that I don't think a 5 star rating is in order for this hotel. That being said, for the incredibly low rate we paid (amounting to less than 60 US dollars), and considering the conditions of the residences in the neighboring areas, it was a lovely hotel; well worth every penny. The excellent service is what I will remember most. We were greeted warmly by the ever-helpful staff with warm moist towels and fresh juice in the lobby before we went to the rooms. The property was pretty and well-kept. The rooms were spacious and the bathrooms clean. The meals were very enjoyable, a mix of western and Sri Lankan foods that satisfied both locals and tourists, adults and kids, in our party. I have no complaints from our time there and look forward to our next stay.
I should note that though I am, indeed, a fair-skinned tourist, I was traveling with my husband's Tamil family. Thus, I cannot say if our experience was effected because we had locals. I never got the impression that anyone was treated differently.
A bit disappointed
I was a liitle disappointed with this hotel. Although the room was nice, and it had a nice bathroom, the rooms in the wing were arranged in a horseshoe shape over an unattrative courtyard. The rooms at the back of the hotel preseumably were better, looking over the river. the food was also disappointing - on the first day I had a dead fly in the dessert which rather put me off the rest of the meals, which were mediocre buffet affairs. The meals were also accompanied by a loud, and not particularly good, club singer. I would say this hotel is fine provided your expectations are for a three star hotel.
On the plus side, the staff were friendly and attentive.
Dont ever eat anything
The hotle rooms are good staff and srvice is good but for the life of it dont eat anything from the resturent I stayed at the hotle from 24th to 26th and on first day at dinner my wife told me the Rice is gone bad and I was saved but on next day I had a vegetable dish and had food poisining and still on Medication so for your safty do not eat at the hotel
Very Good Hotel
My partner and I stayed in this hotel for two nights in May this year during our tour of the Island. I thought it was a very nice hotel and the staff were very pleasant.
Perhaps if you are used to the fast pace of living in a big city you might find the approach taken to life here to be somewhat laid back but a happier more friendly people you could not meet. I think their laidback nature should not be mistaken for not caring though.
We thought the food was fine!
The pool was lovely!
The view from our room was great!
In summary definately a good place to stay for a couple of days while you explore everything Kandy has to offer!
Stay here at your peril. My husband got food poisoning from the buffet and was laid up the next day making us miss our botanic gardents trip. Actually, that was lucky because our bathroom caught fire (owing to dodgy wiring) and I was able to close the door and evactuate my sick husband and our belongings before thick black smoke engulfed the room and the corridor outside. There were no fire detectors or extinguishers nearby but thanks to my actions it was contained and they managed to put it out. That was not the worst of it though, the staff were totally unconcerned and acted as if it were a common occurence. They gave us a baseball cap with the hotel's slogan on it to appease us. Needless to say it didn't. We checked out later that day and when we returned home we complained to our travel company. They relayed the complaint to the hotel who responded saying it was "only a small fire" so there was no need to apologise!! Our travel company disagreed and compensated us out of their own pockets. I would not recommend this hotel to anyone.
Good, but could do better ....
Our original 3-night stay in the Mahaweli was extended to 4, because we could not move on to the next leg of our trip due to the tsunami which struck Asia in December 2004. The tsunami struck on our third day, and after this the hotel was under great pressue and (so far as we could see), coped admirably. My comments therefore just reflect the first two days' stay.
The Mahaweli is a high-class resort, but needs money spending on it. The room was large and airy, and the bathroom, although a little faded and in urgent need of refurbishment, also comfortable. The public areas and the pool are also attractively decorated and reasonably maintained.
One disappointment was the quality of the food: predominantly Western with little choice or variety in the Sri Lankan dishes. I could have stayed at home and had better fisk in bland white wine sauce etc than this. The hotel obviously believes that this is what their predominantly Western clientelle wants, and maybe they are right, but I was disappointed.
The staff were plentiful, and efficient and generally friendly.
Real fivestar quality
We've been here 3 times now and everytime perfect quality. Maybe one difference with other reviewer is that we book through a local agent and my wife is Sinhalese, so hotel knows that IF they provide bad quality (which happened at 2 N'Eliya hotels...) hearsay will spread quickly.
Anyhow, really perfect setting. Riverside but close to Katugastota town, marvelous pool close to restaurant and river, spacious rooms with all clean maintenance, and very friendly staff with just that extra touch of service!
what a shame, this hotel has a nice feel to it fantastic staff and a lovely pool but wow the cleanliness of the rooms were bad.The head boards, rugs and net curtains were badly stained, the towels were frayed, thin and came with holes.
This hotel is classed as a 4/5 star hotel but to be honest 3* is probably the best it could expect.
We booked via Kuoni and stayed here for 6 nights in that time we moved rooms twice, on the second move we were given one of their best rooms, a great room overlooking the river with a balcony around the room but even here the stains were bad and the towels awfull, We complained to the duty manager who acted quickly to replace all the offending items, replacing them with new ones.
Credit must be given to Kuoni who refunded us for our problems
You will enjoy your stay here but do not expect luxury room which you would expect from a 4/5* hotel.
TripAdvisor Reviews Mahaweli Reach Hotel Kandy
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