Magnuson Grand Hotel Amarillo
How has this hotel rated in the past?
- Shuttle bus service
- Shuttle bus service
- Swimming pool
- Room service
Photos of Magnuson Grand Hotel Amarillo
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TravelPod Member ReviewsMagnuson Grand Hotel Amarillo
Rooms are big and beautiful, staff are lovely and friendly & the limo to the Texas ranch was a great tourist treat
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Magnuson Grand Hotel Amarillo
I wanted to write and commend this hotel on their accommodations and their snow skiing rates. We originally had reservations at this hotel on the way to Colorado. Due to weather, we could only make it to Lubbock and ended up staying at a Holiday Inn. Which, we had a terrible experience. But, they will hear later. On our return trip, we stayed at the Ambassador. I highly recommend this hotel. They have great service and it's very, very clean. Which is very important to me and my husband. Thank you for a wonderful stay and we'll be back.
Great Staff???? I think not!!!!!!
I stayed at the Ambassador hotel in October of 2002. I had a wonderful experience. The front Office mgr. Johnny was superb..... On my last vist in December of 2003 I did not have the same experience as I did on my last vist. Upon arrival the bellman did not help me with my luggages to my room. Instead he was visiting with other bellman at the front desk. I ask to speak with the front office manager and a man named balia told me that me is the front office manager. I assumed that he will treat me as the other front office manager (Johnny) did in the past. I told him I needed asstaiance with my luggage. He advised me that they were short handed and they would get to me when ever they could. I asked him what about the bellman at the front desk. He then replied they are about to go to the airport in five minutes. I then told him it will only take two minutes to take my luggage up. He gave me an evil look and told me to just wait. Where is my Johnny!!!!
Apparently he left the hotel and the manners of the hotel left with him. I will never stay at the Ambassador again nor will I recommend it to anyone. I will make it a point not to stay in Amarillo. I will start scheduling my meetings in nearby cities. To the General Manager of the Ambassador Hotel...You need more employees like Johnny.
As a fellow hotelier, I am very particular and critical about hotel accommodations. My husband and I had the good fortune of staying at the Ambassador on June 11th. The accommodations and cleanliness were top-rate and the staff was AWESOME. Even when we had to comment on a few unruly children, they took care of locating their parents and made the situation good. Kudos, Ambassador!
Love the Quality accommodations!
Our convention for 2003 was in Amarillo. The Ambassador was the host hotel. I was OVERLY pleased with the accommodations. Most of all, the FRIENDLINESS of staff!! My wife and I are now planning a small vacation to visit Palo Duro Canyon. We will definitely stay at this location. Being from Austin, I was pleasantly surprised! I highly recommend!!!
Sub standard room sanitation
After reading all of the outstanding reviews on line, I thought the Ambassador would provide clean, comfortable rooms, so I booked the reservation. I was shocked when I entered the room to find the bathroom had not been cleaned thoroughly. When I returned to the front desk to request a room change, I was accomodated. The next room had a clean bathroom, but fresh stains on the comforter. I decided to pull the comforter off of the bed and ask housekeeping to change it the next day. When I returned to my freshly made up room, I noticed the comforter still had the same stains, they were just a little lighter in color, as if the maid tried to rub them out. I was very concerned with the cleanliness and sanitation of the rooms. The food was fine, the staff was friendly, the room was quiet. I probably would not return do to the lack of adequate room cleaning policies.
We Love Lucy, and the Ambassador!
We have the opportunity to stay at the Ambassador two times a year, both going and coming from our daughter's home in Houston. Each time we have stayed, our accommodations and people have been enjoyable, but this visit was the most outstanding ever!! Lucy, who workes as a maid in the evening, went above and beyond with every request we had. Because we had our grandkids traveling with us, and were not prepared for all of the special needs they had, our requests were enormous. THANK YOU LUCY AND THE AMBASSADOR FOR NEVER LETTING US DOWN.
Alice and Henry Johnson, Sante Fe
Poor customer service
I was in Amarillo for business purposes and my company had booked my reservations at the Ambassador. I was supposed to stay for about a month, but I cut my stay short due to poor customer service. Items I had problems with were as follows: 1-They mistakenly checked me out of my room after only being there one week. They also did this to another man our company sent. This created problems when my company was trying to contact me only to be told I had checked out. 2- I did not receive my messages in a timely manner and the phone messaging system was not working. On the day I checked out, I was told about a message I had received 10 days earlier. 3- My toilet ran almost every 20 minutes and when I contacted the manager, he told me he would get it taken care of, but he didn't. It took 4 days to get this fixed. Also, when I complained about being checked out of the room, he did not seem to think this was a big deal. 4- The front desk staff was polite but not overly friendly. 5- My cable TV was a hit or miss situation. 6- The hot tub was luke warm most of the time I tried to use it. Over all I didn't have a good experience with this hotel. I don't know that I would stay there again given the chance.
We recently stayed at the Ambassador Hotel while visiting relatives for the holiday. They had a friends and family rate that would have normally prohivited me from staying there, but my wife wanted me to check it out because we were tired of staying with relatives for the holidays. What a great surprise!! They had an indoor pool--that the kids loved and my wife and I enjoyed being able to go to TGIFridays and has a light meal and drink (which was pretty nice after the family thing). I would recommend highly. Nice hotel, very comfortable and pretty. Nice people, too.
What a surprise!
Love this hotel!!! So friendly and nice!!
I love the Ambassador
What a welcome surprise to find a hotel in West Texas like the Ambassador.
We are traveling in the US on holiday and we have found an oasis in the dessert!
The staff was delightful and the hotel was beautiful. We would highly recommend .
Amy & Giles
TripAdvisor Reviews Magnuson Grand Hotel Amarillo
Travel Blogs from Amarillo
... Route 66 travellers. The wall painting was done by Masel herself, in the corner of her room next to the rocker was all her paint artwork & brushes, we asked to take a photo of her with her paintings. We signed her guest book and she took a photo of us outside by her wall painting. (We later found she had posted 'our story' on her Facebook page - was funny to look it up and check in, to find she had already added the photo of us as her visitor of ...
... stuck into ground near Amarillo. Only in Texas!
The Big Texan Steakhouse in Amarillo had billboards about every 10 miles it seemed along the highway so we took the bait and stopped in to check out the place. This is the famous restaurant along the historic Route 66 and home of the "free" 72 oz steak, but the catch is you have to eat it within an hour or you pay full price. We got a closeup ...
... park. Simply stunning location. We stopped at the top then Carl drove us down through the canyon and back up. There were great views to be seen, including buzzards and kites, cactus plants and beautiful rock formations. Finally we finished up on the outskirts of Amarillo city at a nice hotel. We had 20 minutes to get to our rooms and change before heading out again to a cowboy night. We went to a working ranch and watched the cowboys ...
... envelopes’ with all the instructions and passcodes for the toilets and (very clean) showers! So we filled our registration forms out, paid our dues and found a pitch (#122A).
Hook up was easier than we thought. OK so we didn’t hook up the water and sewerage (as without a freshwater hose and the water tank still needing to be sanitized) we just plugged the electrics in and hunkered down for the night! After an ...
... photos on the web he was ordered to book in straight away, which he duly did.
Next morning then it was off again towards Amarillo and mainly along what is left of Route 66, signs all along the road to tells us this. As we got to the Oklahoma / Texas state line we really began to see Cowboy country.
I try to get Terry to take some photos as Dave is driving, useless article kept getting the fly mesh or things too distant, well at least ...