Beautiful hotel, excellent service!!!

I just returned from my first trip to Houston and wanted to write about my experience with the Magnolia Hotel.

First of all, the facilities were some of the best I have seen. I stayed in the two bedroom suite and found the accomodations to be totally first class. The hotel offered a free continental breakfast in the morning, a free happy hour in the evening and even had free milk and cookies at night!!! They also have a free local shuttle that took us wherever we needed to go to within the city!

Next and most important for me was the personal service. I have been in many hotels around the world and I found the service at the Magnolia was second to none. From the concierge to the front desk manager, everyone was super friendly and went out of their way to make us feel at home and taken care of.

I would without a doubt recommend this hotel to anyone visiting Houston for business or pleasure. Thanks for making my stay in Houston more memorable!!

Loved the Magnolia in Houston

We were very pleased with everything about the Magnolia, except the $20 a night charge to park our car. The room was beautiful and spacious; the service was excellent. We received a coupon for two free drinks at the bar that evening, plus a really superb free continental breakfast - hot oatmeal, many other cereal selections, yogurt, various sweet bakery items, three kinds of juices, bagels, coffee, hot tea, etc. We highly recommend the hotel.

New favorite getaway

We stayed in the Magnolia Aug 27th-29th. It was great. We've decided this is our new favorite place to stay when we have to stay in downtown Houston. Our room was great. The rooftop pool and work out room were both very nice. The hotel is half way between the theater district and Minutemaid Park. It's a block from Main Street. We walked everywhere we went. We've even gone back to the Magnolia lounge before a ballgame just to visit. Service was never a problem during our stay, everyone was right on top of anything we asked for. I highly recommend.

More good than bad

Before we stayed at the Magnolia, I had read several reviews that ranged from excellent to very bad regarding the hotel. I hoped that I had made the right choice by choosing to stay with my family at the Magnolia. I believe we did! This hotel is one of the most spectacular hotels we have ever stayed with it's gorgeous lobby, rooms that are spacious and beautiful with wonderful views, and the crowing glory...a swimming pool and hot tub on the roof that was open at all hours to enjoy. And all within walking distance of Minute Maid Park! The only "problems" we may have encountered at all was a dishwasher that needed repair while we were staying in the room. But the staff was very polite about it and tried to get it amended as soon as possible. I know the hotel is still fairly "new" to the area...but they are coming along very nicely in my opinion.

Magnolia Hotel-Houston Texas

I stayed in the Magnolia for two nights in July for my aniversary. I enjoyed the hotel it was beautiful, but I agree with many of the reviews I had read-Service in terrible. I am not planning to stay there again.

Terrible Service

Our rooms were not ready when we checked in. We had to wait for an hour, and then when we went to our room it was occupied by another guest. There was a room service food tray outside of my room for 2 days and I called to have it picked up 3 times. The food started to smell up the hall. The breakfast bar was never stocked and it took us 2 hours to get our appetizers one night at the bar. There is 3 elevators but only 2 operating ones. It took up to 10-15 minutes to just wait for the elevator to get to our rooms. The hotel itself is beautiful but the service is the worst I have ever experienced.

Magnolia Service

The Magnolia is a beautiful hotel with many good qualities. My only complaint was the service. The concierge didn't have much knowledge on downtown dining. We were pretty much on our own. The car service they are supposed to have for downtown destinations was not available (broken). The valet parking attendants are questionable, I was brought the wrong car after giving the attendant my ticket (they said somebody must have parked it in the wrong spot). The good news is that all of the bellmen were pleasant.

Awesome start to cruise vacation

We spent a night a the Magnolia Hotel recently and really enjoyed our experience. We were cruising out of Galveston and decided to go early and check out Houston. The hotel is awesome. Service was incredible. Our room which we booked on Hotwire was spacious, clean, and modern. The staff was helpful, recommending kid friendly restaurants within walking distance of the property. The free cocktails and cookies and milk were a pleasant surprise. We also took advantage of free rides to and from close by attractions. We definately will stay there again when traveling to Houston, it was one of the nicest hotels we have ever stayed in!!!

Great hotel; friendly staff. Service? Not quite there yet.

I have stayed here 3 times. I love the hotel. Great location, beautiful, comfortable rooms, fantastic decor (nice bar, good gym), and the staff is as friendly as all get-out. Unfortunately, it still hasn't been able to get its act together.

Examples: Lost room service meal (not charged for this meal, though); late room service meals; assignment to room already occupied (ended up OK, though: asked for and got an upgrade to a suite); no knife to slice berries ordered with cereal; no maid service one day; difficulty locating concierge; outside restaurant with no record of reservation made by concierge.

I travel to Houston often and I want to stay here again, and I will.

After all, despite its faults, it is still better than most hotels, overall, and they are trying -- really, really trying! (Great valet parking staff -- efficient and friendly.) But I think I'll give it a few more months to figure it all out and try out one of the other new downtown hotels the next couple of times.

A Must Stay

We enjoyed every minute at this hotel. We came in on Valentine's Day, but decided to stay an additional night to fully enjoy all that the hotel had to offer. We relaxed in the rooftop spa overlooking the Downtown skyline, which was the most beautiful vision I've ever seen.

The staff was efficient and very friendly. I was given a tour of the hotel before staying there highlighting all the history behind the hotel and art exhibits. The atmosphere was very serene. I recommend the Sambuca Package because it pays for two entrees at the Sambuca Jazz Cafe, which was an experience within itself. We were catered to our entire visit.