Magic Aqua Rock Gardens
How has this hotel rated in the past?
Historical Traveler Reviews Magic Aqua Rock Gardens Benidorm
Have just returned from the Magic Rock Gardens - and I found it an excellent hotel. Food was excellent and loved every minute of my stay, Service was excellent, everybody was friendly and easy to get on with. Rooms were great and maids came in every day and left fresh towels, etc. Also there was a fridge in the room, hairdryer and a kettle, also english plugs as well, so you didn't have to carry these with you on holiday, which I thought was super. 2 minutes from the beach, and I didn't find the hill daunting at all. Went up it quite a few times a day actually as the sun didn't shine too much, but I quite forgot it was October - and I am not a spring chicken either. ha ha.
Anyway will be returning on my next holiday abroad, so I would recommend it.
We arrived at 00:10 after a 4 hour delay missed the welcome drink had to pay for that long awaited all inclusive first drink, mix up with our rooms had to swap with our Son, daughter-inlaw & granddaughter to give them more room,(that we didn't mind). Had to ask 3 times for a fridge in mother inlaws room also the showerhead took 3 days to be re hung, All meals were ok if you got to dinning room early, watch out for the leaks in the ceiling. Entertainment, the team only spoke spanish so our little one could not join in with the kids club, in the evening's the music was a mixture of culture's not to bad we had a sing along, off course the A/I drinks helped with that. the stair's in and around the hotel can be a problem with littleone's and the elderly, That dreaded hill the calf mussles soon tighten up & pushing a buggy while dragging a oap is no fun, thankfully there's a lift to get you up to the reception area where you can get a well deserved drink. If it wasn't for the sunshine, day's out, and the pub's & club's around the town we would have gone mad, thankfully we only had one week.
Could have been better
We stayed at the Magic Rock from 27/8 for a week, we were a party of 7
varying in ages from 10 to 70
The rooms were small and there was no balcony which made drying towels difficult
The entertainment was abysmal there were a duo on every night, and the kids disco did not start until at least 10pm, the room was dark and smelt foisty, there was a bar in reception with a guy playing piano, but it it was like a sauna in there most of the time - we went out most nights which defeated the object of being all inclusive but we would rather spend money than be "entertained" in the hotel
We had three teenagers with us and they spent most of their time on the pool table and internet, their was nothing at all to keep them entertained
They pools were okay, and the kids enjoyed them, but unfortunatley two of them came home with ear infections and bad tummies which the doctor said they had picked up in the pool, also one of their friends they met at the hotel had the same bug
On a positive note, the food was nice and the reception staff were very helpful, the hotel is clean and most of the bar staff are friendly, but the entertainment let the hotel down badly and we will not be returning
Unmagical Rock Gardens
I went with family 1st week of Aug. We were advised that check in was at 2:00pm, then 2:30p, then 3:00pm until I insisted that that it was not acceptable and suddenly the room was ready. We had a job to find the hotel in a hired car as the entrance for unloading luggage is at the rear on the 2nd floor and the sign for Reception is very poor which is on level -2. It is also on a very steep hill and is not suitable for elderly or people who are not fit. We are vegetarians and requested vegetarian meals at the Reception desk who told us to speak to the restaurant manager. Speaking to the restaurant manager, they informed us to speak to Reception. The normal food on offer lacks serious imagination for vegetarians as every day you get boiled rice and boiled vegetables or chips and salads. Plenty of choice in breads and fresh fruit but there is only so much of fruit you can have. For breakfast, the cereals and biscuits were all stale and of very cheap quality. The children refused to eat the cereals provided and we had to buy our own and eat in the restaurant. The cutlery and plates were often dirty. Some staff were helpful but overall most of them did not seem to be interested. Entertainment was poor and quite late as it did not start until 23:15 at night.
We have just had the unfortunate experience of spending two weeks in the Magic Rock Gardens. We travelled from Glasgow through out the night as a family of 8 with 4 small children. We arrived at the Hotel at 09.00am. We were exhausted, hungry, very thirsty thanks to the intense heat and badly in need of a wc. We were told we couldn't enter out rooms untill 14.30pm and that they had no family room. We were to leave our cases at reception and that was it! The toilettes in the main reception were out of order and the air conditioing was very poor. We were baking! After a gruelling 5 hours we were eventually given our All Inclusive cards and told we could get into our rooms. They are very claustraphonbic if you are filling it to capacity. (4 people). There is no balcony, so drying towels, clothes. etc is a nightmare. The rooms were also filthy, after a few complaints about the standard of cleanliness we were told that there was only one cleaner for the whole of the second floor! Our bath was never cleaned in the 14 days wew were there. Some days we never even got the beds tidied up. We had a spillage on our floor for 4 days untill I eventually complained again and they sent a maid up to clean it. This was the same occasssion that a beautiful picture of my husband and daughter at a water park went missing!!! The evening entertainment was dismall. The family room smelled of dampness and our kids weren't really into the bingo and spanish dancing every night! Our All Inclusive cards weren't any use at night at all. We had to go out and find the fun. There was only one bar open in the main area at night and our friendly barman closed it early every night. If he didn't drive you out, the lack of air conditioning or the tuneless pianp player did. There was only one pool table in the whole hotel which caused endless hassle with the clientelle. Our friendly barman even stuck an out of order sighn on it for a few hours one night only to tear it off again when he came out of his bad mood. They tend to do that with the toilettes too, saves them cleaning them! The food in the main restraunt is good but again there is no variety, it is the same thing EVERY night. We spent the 2nd week eating out. The pool area's have no sun umbrella's so if you're going, take one or buy one at the front. Try not to mind the endless fag buts that border the infants area. The clientelle have no ashtrays offered to them, and always carry napkins up there in case of a trip to the loo, they never have any paper or hand towels. Considering that young children and babies are up there it is a disgusting that no one thinks to clean it. The snack bar at the main pool is run by a strict but very clean and organised woman. The food in there is quite good too. The hotel is also in a good area, 5 minuites from the front, although there is a bit of a hill back up to it but most able people wouldn't mind it. My advise to anyone who goes there is to take plenty of cleaning products in the event that you get a room on the 2nd floor and some atmosphere would be a bonus too. The free night out to the Medievil Castle that the Hotel offer is a bit of a farce so don't get too excited about it. A hotel in a good position that is going to the dogs in my opinion!
The hotel was nice and clean. Staff seemed friendly enough. The hill is not a problem, only takes a few minutes to walk up.
Food was better than I expected, don't think you should expect too much when you go all inclusive. I am a very fussy eater and always found something I liked.
You can pour your own beer in restuarant and pool bar which is great!
If I were to go back to Benidorm I would deffinetly stay here again.
Hotel was very nice and clean. Steep hill to beach and town. We went fully inclusive. Food was ok, got a bit boring after a few days. Free bar open till 12midnight. The lifts kept breaking down (not with us in it!!) and we were on the 10th floor of 11, but when we stayed a group of about 100 young foreign (13-16years old) footballers stayed at the hotel, which spoilt it at meal times if you went at the same time as them, and if you happend to be in a room next to them or below them as they were very noisy.
We went to the Medival night, and to be honest i was glad it was free. When the Amigos bused dropped us off we had to queue outside for about 30mins to get in only to find you had to change the tickets the hotel had given us at a little recpetion desk outside the castle. The bus picked us up at 8pm and we was back on the bus by 10.30pm. The entertainment in this hotel wasn't up to much.
Worth Every Penny...
Me and my boyfriend have just come back from the Magic Rock Gardens and it was fab! Its 5 mins from the beach, 10 mins to the market, 10 mins from the great nightlife (WHICH IS REALLY GREAT)! Food was fine, rooms were kept clean, we paid extra for a huge room (which i would defo recommend for perhaps a bigger family as it was MASSIVE) The only thing that was a bit naff was the entertainment at times, the shows are ok its the live music that you need to have had a few to drink to enjoy!!! You can always go to another magic hotel to enjoy their entertainment (Cristal Park has good entertainment!)
2nd visit to a magic hotel and had 2 fab holidays in a row! Defo recommend!
There is a steepish hill near the hotel, it isnt that bad, take it easy if your in 4 inch high heels gals!! There is an alternative hill that is not that steep but just takes a lot longer!
Great hotel, great location and the hill is not that bad!
Just got back from Benidorm after spending 4 days there on a hen weekend and had a fantastic time. The hotel is really nice, clean and the rooms are pretty big with a seating area and a TV and fridge. Sadly there is no balcony as that is now the seating area but it wasn't a problem. The bathroom is nice also and much better than what you get in a lot of hotels abroad and the shower is pretty powerful which is what you need to wake you up after a night out on the town!
We were all-inclusive and I must say that I didn't rate the food all that much although maybe we are just fussy as there is a huge selection and the rest of the guests seemed happy enough with it. The free drinks are good though and you just help yourself to them in the snack bar near the pool so it saves you money when you are lounging by the pool.
All in all a nice hotel and I would definately stay here again. The hill is steep and I would not recommend stopping there if you have difficulty walking but its only 5 minutes or less up the hill so its not a problem. We managed it in heels after a night out on the beer and there were no casualties!
Great hotel, shame about the food
Just returned from the rock gardens, the hotel it self was clean and staff were great, bedrooms good had hairdrier, kettle and fridge. The food was rubbish little choice, stews, sausages, burgers and fish, one night only a fish choice most of the time it was cold, the salad was o.k but nothing special. drinks were fine we had no queues as hotel was half empty.
Wouldn't go back and couldn't recomend it.
TripAdvisor Reviews Magic Aqua Rock Gardens Benidorm
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