Magic Cristal Park Hotel
How has this hotel rated in the past?
Historical Traveler Reviews Magic Cristal Park Hotel Benidorm
Never ever ever again!!!!
Positives: None, however food acceptable and the restaurant staff were friendly.
Negatives: Lifts never worked and we were located on the sixth floor with a three year old child.
Air Conditioning in rooms - What air conditioning!!! totally inadequate for a hotel of Cristal's size.
Both pool area's adults and children's were like a battle zone no supervision from either parents or staff.
Lost a personal item within the hotel advised the staff, bit taken aback by their response. Basically stated that there was no way I would get it back with the sort of people who stay here!!.
What a NIGHTMARE !!!!.
We arrived at the cristal park on the 16th August with husband and children aged 4 and 10, after waiting 3 hours for are room. The room was not what i had requested, i requested a ground floor with balcony, instead i was put on the second floor with no balcony, room smelt horrible (sewage). very small not big enough for a family of 4, the windows opened but to me horror they would not close, very dangerous as my childrens bed was under the window, very easy to fall out... I requested to be changed into a ground room, was then told i had to pay a further 150 euros if i wanted to change rooms, NO WAY..
I later found out if you requested a double twin, you would be put on the ground floor with balcony ( seen room its better than the rest, and alot bigger)and a bit more privacy if you have children.
The pool would be great for the kids if it wasnt covered over, you cant watch your kids unless you sit inside (not what you want when your on holiday). There is a little pool for the toddlers on the 5th floor, but only open at certain times.
The only good thing about this hotel is the food, you have a great menu with lots to choose from, meals change every night, something for everybody.
The bar staff are great, no problems at all with them, and the kids entertainers are fab too, just a pitty the night time entertainment is crap..
I would highly advise you to visit the other sister hotels especially the medevial its great, the pool is fantastic and your kids can splash away while you catch the rays, but still keeping a watchful eye on them. The Medevial Night is fantastic, make sure you request your free tickets, free larger, sangreia and pop for kids all night, not to be missed...
Just a short walk down the road to the beach, which is great, the kids love it, plenty of sunbeds and umbrellas at a cost of 3 euros each.
I will return to benidorm again in the future, but not at this HOTEL.
My wife and I visited The Crystal Park in June 2005 on an all inclusive deal.
The room was nice but one of the electrical sockets was hanging off the wall. The food was excellent and varied every day. The entertaiment was average. The bar staff were not to freindly except Pavalos who was fantastic. The drink was local beer and spirits so you had to pay extra for branded drink. All things considered I would not recomend the all inclusive for couples unless you drink and eat a great deal.
Loud, brash, noisy but don't be put off
I have just returned from a week all inclusive at the Cristal Park Hotel with my husband, 16 year old son and son's best mate. I also had read the reviews about this hotel with mixed feelings, either you loved it or hated it with not much left for in between feelings. This is not the best hotel I have ever stayed at but certainly not the worst either, it is just an average hotel in a Spanish seaside resort. We arrived on the 30th July at 12pm and had a long 4 hour wait for our room. we were told that our room would not be ready till 3pm and there was a notice at reception to inform us of this but still at 4pm the rooms had not even been touched even though by this time we had been given the room key.
We had one of the few rooms in the hotel with a balcony which delighted us till we realised the resort just never goes to sleep and partygoers were still returning noisy and loud, car horns peeping at 5.30 in the morning every morning!!! I never slept the whole time I was there.
The hotel was 60% full of Spanish holiday makers and the food and entertainment was geared towards them. I stuggled with the food being vegetarian, usually in Spain I eat very well, there is a notice outside the restaurant which states that they will cater for special diets as long as 24 hours notice is given, who knows that they will still want to eat a jacket potato 24 hours after ordering!!!!
The hotel rooms and reception areas were clean and tidy, I have absolutely no complaint about that, the decor was average as was the hotel staff! The waiters could have been a bit more polite but I think the rudeness was just the Spanish way as they were equally rude to the Spanish residents. The reception staff were very helpful twice the boys lost their amigo passes and twice they were replaced free of charge.
We did visit the Villa Benidorm and noticed what a difference that hotel was towards ours, if you are thinking of staying at an amigo I would suggest you stayed at that one, the staff were brilliant and so friendly and helpful, we got all the information we needed from the reception staff at that hotel.
By all means stay at this hotel it is very central to everything and only a short walk to the brilliant beach at Playa Levante. But go with an open mind like we did and you will not go far wrong
NICE ENOUGH HOTEL
Me and my boyfriend stayed in this hotel last year for 2 weeks on an all inclusive basis. The rooms although in the holidaybrochure do look far bigger than they actually are we were very happy with ours. We did however see someone elses room and i certainly wouldnt have been happy with it at all. It was very small with no balcony and 1 small window which made the room very dull. Our rooms were cleaned every day and we got fresh towells evry day.
The restaurant was very large and i thought catered for every taste, i am a very fussy eater and i was very happy with all the food choice. The food was always hot and there was plenty of it at all times. The crystal park did have one of the best reputations throughout the amigos group for their food.
The pool although we knew was an indoor pool was very small and a bit of a let down considering the size of the hotel.
The entertainment was very poor, we spent most of our holiday sitting in the bar making our own entertainment, we met a great bunch in the hotel. Thte acts that the hotel put on were far from professional.
The company provided a bus to travel round all the amigos hotels which at the best of times packed to the limit, we ended up getting a taxi to most of the other hotels which only caost a few euros and was far quicker than the bus which if your were going to the furthest away hotel you would miss most of the morning sun dropping everyone else off.
The taxi rank was a 20sec stroll to the bottom of the rd.
Our holiday on a whole was very good and i would definatly go back to benidorm but i would pick a different hotel hoping the food would be as good as it was in the crysat park.
Great family New Year
Just got back from a quick 1 week new year break,in a group of six adults/children & teenagers also.met up with another 10 members of our family out there. Needless to say had a great family get together and much better than staying at home! Hotel public areas are in good condition however bedrooms are a bit tatty. Plenty of hot water and warmth in rooms(which was welcome as weather was a bit chilly).I had no problem with the staff at all, we changed rooms and requested extra pillows without any problem. Reception staff were helpfull as were all bar and cleaning staff.(Not all of them had 'have a nice day' expressions)but be honest do we when were rushed off our feet. Location of the hotel is great, right in the centre with plenty of decent (not tacky) shops and lots of little bars (not english based theme pubs).
There would have been something wrong with you if you could not have found something decent to eat, very large variety, we had a few fussy eaters in our party and they had no problem filling their faces!
My advice is meet up with your family here for a great new year celebration ignore the proffessional moaners and have a great time. Make an effort to get on and dance with the older Spanish people, we had quite a good laugh. Take a few minutes to stop yourself from being arrogant, rude and say please and thank you. It does make a difference. We all agreed we'd have no problem going to the Cristal Park for a New years break again Maybe next year!
Great weeek despite the pensioners!!!
I agree with the comments below regarding the mad Spanish pensioners. However I found that saying rude things not quite under my breath helped me out there. Yes they pushed the kids around, marched to the front of queues and blocked all the streets and hotel reception but they also did some brill dancing in the hysterically cheesy La Nocha bar at night. Also they didnt venture near the pool so the kids got to splash quite happily. Actually I found some of their antics quite amusing and I would just march through them as they all wore blinkers anyway.
I didnt realise the air conditioning worked at all!! So my only real complaint was it was difficult to sleep at night. The weather was great, the food hot although mundane (avoid the fish!). We had a lovely roast beef sunday dinner though. But you certainly wouldnt starve. Yes we could have done with more barmen too. Also my son left his all inclusive card on the dining table and I got no help from 5 members of staff (shrugged shoulders being the most positive response) No way was I paying 6 euros for a new one and we managed without his card. If you go take the free Amigos shuttle bus to some of the other Magic hotels. Tropicana Gardens (aka Magic Rock Gardens) and Monika Holidays have the best pools altho the Monika's was feezing! La Fenicia on Poniente beach has a lovely indoor heated pool. La Venecia on the "cliff" between Levante and Poniente beaches has a fantastic bar where you get great views of the sea and Levante beach. The latter two are within walking distance. The Villa del Mar's pool is filthy so dont go there. Some days the sea was pretty rough but you could still sunbathe. On yellow flag days it was lovely to paddle/swim in.
It was wonderful to walk along the promenade at night with the lovely lights marking the way. Watch out for the Pegasus sand sculpture. The Guinness bar is right on the front and very pleasant. Cristal Park is centrally located and you can walk to all the shops and entertainment places, bars, restaraunts etc.
Go early for breakfast, lunch and dinner before the Olds get there. We also managed to get loads of free drinks despite the bar queues. And the one unmissable experience is listening to the hotel's resident pianist Roberto every night (except Saturday) from 10pm to 2am in the Piano Bar. This was a fantastic, relaxing and amusing end to every day. He doesnt speak much English but his facial expressions say it all. He can play just about anything you hum to him!
The hotels pool is perfectly adequate and was the warmest one we tried outdoors. The pool bar and terrace area was a very pleasant place to relax. All the Brits at the hotel were very friendly and any we met elsewhere.
All in all this was a fabulous holiday and I would go back no problem. I would have liked a balcony though and some decent air conditioning.
We loved it
Well, this was our second visit to this hotel,the first being in March 2001,and recently 2 weeks taking in Easter 2004. In total there was ten of us,including 4 kids all under ten years.we flew with Airtours,what a useless company,no rep at the airport to meet us as he was late,nearly missed the transfer to Benidorm,the rep who i can only describe as a young Forest Gump (sorry forest) was a complete tool, gave us wrong times for the welcome meeting so we missed that,couldn,t tell us who the hotel rep was(he thought that was funny... hillarious!) and during our two weeks there we did not see any rep from Airtours at all,fortunately we didn,t need him and dealt with the hotel direct for any problems.The hotel has been renovated since our last visit,the swimming pool is up and running again and most of the rooms have been tarted up,our room was fine,but we did have a bit of battle to get enough towels.If you know old town Benidorm, this hotel is opposite the school on one side and the new town hall on the rear, both roads are very busy,the weekends the worst, spanish drivers drive there cars using the horn, but we only had one night where we struggled to get off to sleep,i suggest if you are a light sleeper then get one of the central rooms reserved.The quality and general standard of the food was well above average and they now have a chef in the dining area who fries up all sorts of fish,chicken and ham of the bone, our kids loved it,so did we,one thing i would say though is sometimes the choice of veg with the main hot meals was interesting to say the least, but the salads were brilliant and on Gala night (fridays) there are buckets of King prawns to be munched on.The restaurant is even bigger now having been extended so seating isn,t a problem,but they are strict on movement of tables for big groups, basically they won,t do it, but we did ask and they laid on a table for all of us on our last night, complete with fancy tableware,very nice, and they also sell wine by the bottle now instead of that yuk red vinegar table wine.We had a few days of rain over Easter, and as per a previous review, yes the water did get in through the roof,but so what, never caused us a problem,it depends how fussy you are, and us Brits will moan shout and complain about everything,then sue if its still wrong,what a lovely nation we are,how the Spanish put up with us i will never know.The kids as i said loved this hotel,they felt safe and we felt safe letting them do within reason what they wanted, the amigo reps ( Maximo and Anna) were absolutely first class, both lovely people and excellent with the kids.
There is a new play area which i think opens this month, it is next to the Grenada room on the bottom floor, it looked very good with lots of new stuff, to be honest they need this badly as the Riffi club on the 5th floor is very much showing its age.Maximo and Anna really made this holiday for us,some of the antics we all got up to were crazy (a tip...
guys,make sure you get on as a judge in the Miss Cristal Park contest and girls.. make sure you get on as a contender, this contest was an absoute scream and not sexist in any way you will love it and bring your camera!)The resident band were just about ok and Maximo and Anna will show you all the dance moves you ever need to know,the acts that are hired in on the whole were very good except the Parrot show which was a complete rip off, two guys four parrots,one guy who goes round the room taking photos of you with a parrot on your head then charges 10 euros for the shot,he spent 45 minutes doing this before the show started, the show lasted less than 15 minutes,disgusting and should never have been allowed.The staff at the hotel we found to be friendly and helpful, Vicente and his son were top barmen, only gripe was that Sangria was served only in the main bar on ground floor,so if you were on the roof catching the rays,you had a long trip down to refill,this seemed rather silly,we never did get an explanation as to why this was,still we managed to persuade some of the barstaff to pull pints of the stuff.. one has to do these things, its all about enjoying yourself isn,t it?At least four of the nearby group hotels are closed for revamping so it limits your choice if you want to eat in a different group hotel.On the whole, on behalf of our party, we thoroughly enjoyed ourselves at this hotel and will defintely return again, for what we paid for it,it was excellent value for money,we may well book direct with the hotel for our next trip,defintely not with Airtours. You have to remember that this is a very well used hotel, yes it is a bit rough in places and could do with a bit more than a lick of paint, the rooms are to sleep in, the restaurant to eat in and the bars to drink in, if all you are concerned about is cosmetics then go book in at the Thompson Tower or the Madeira Centro, the Cristal Park is a good hotel,and only 5 minutes from Levante beach.Book up and let your hair down, you will have a good time
The best holiday ever
When me and my family first arrived, we didn't know what to make of it, we were put in seperate rooms when the two next door to each other were free but after that'd been sorted and we'd had something to eat (our first meal there) we began to explore the hotel, it was very nice. THE ACCOMADATION: the accomodation was excellent, the rooms were nice and spacious and had air conditioning which we used a lot, we didn't really use the mini-fridge apart from storing water in it but it was good it was there. The bathrooms were very clean and although the shower wasn't excellent, it did the job. THE ENTERTAINMENT: The entertainment was, well entertaining, I thought Fernando and Threasa did an excellent job, they catered for both the spanish and the english staying there. I was amazed with all the bars they were open from 10-12(midnight) and never ran out of drink and ice-pops, this made my holiday. THE STAFF: The staff were excellent, the maids cleaned our room everyday and changed our beds every other day, the bin and bathroom were cleaned every day and the floor sweeped, they were also very polite and said "hola" whenever they passed. But there was one particular member of staff who most definately made my holiday and that was Fernando who works behind the bar, although he didn't speak English and I only spoke little spanish, he still made me laugh, he had a sense of humour and always got through his queues quickly. He was absolutely gorgeous, so something nice to look at whilst sat in whichever bar he's working in.
I would definately go back to cristal park, if it meant seeing Fernando again. THE FOOD: well, I can't really say much about the food, it was absolutely fantastic, a vast selection of everything. Brilliant. Well I could go on all day about how ace this holiday were, it was the first time I had been to Benidorm and I would go again and stay in this hotel again, as long as nothing changes and they don't sack their excellent barman "Fernando".
TripAdvisor Reviews Magic Cristal Park Hotel Benidorm
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