Macdonald Manchester Hotel & Spa
How has this hotel rated in the past?
- Room service
- Business Services
- Wheelchair accessibility
- Fitness/Health center
Photos of Macdonald Manchester Hotel & Spa
Historical Traveler Reviews Macdonald Manchester Hotel & Spa
Tolles Hotel, super Lage. Große Zimmer, tolles Bett! Erstklassiges, frisches Frühstück.
The Sapphires hit the Manchester Scene
Me and 2 of my work colleagues have recently spent 2 nights in this not quite finished, but lovely hotel. We found the hotel without any hitch....I would recommend Google Earth route planner. The car park is a little mystery, but if you use a little geographic noggen you'll find it no bother. I have stayed in Manchester numerous times, but never in a hotel of this standard. We loved the sound system in the bathroom...listening to strictly come dancing on the loo....priceless! Also under sink lighting...WOW ideal for those middle of the night visits. Bedrooms very comfortable, but as many reveiwers have said "no drawers" there is however cubihole shelving in the sliding wardrobe, alternatively shove ya smalls on the floor of the wardrobe, not a problem.
Ideal location, 2 min walk to nearest tram/metro link at Piccadilly Station, you could actually walk into town it'd take you 10-15 mins, why bother when you can tram it.
Macdonald only average......
We spent the first weekend in December Christmas shopping in Manchester and stayed at this new Macdonalds hotel.
First impressions were a) they are still building it and b) what an unusual shape. Well the shape is odd because it was the old BT building we were told and yes it wasn't quite finished yet.
For a new flagship hotel it didn't feel quite right or that well thought out which might well have been because it wasn't purpose built. Considering it had only been open a few weeks it felt quite well used.
Pros: Friendly & efficient staff, modern rooms, close to shops and railway station, dinner was good, breakfast was forgetable
cons: Not great location, where's the restaurant?
Still ironing out the creases.. But definitely worth considering..
OK.. Firstly, let's look at what was nice about this hotel..
The staff and the room decor spring immediately to mind.. The staff we dealt with were attentive, helpful and prepared to listen (more of this later).. The rooms are tastefully done and, because it's still new, fresh looking.. Certainly more than a match for this hotel's competition in Manchester.. The pictures on the hotel's website give a fairly good impression..
But, and isn't there always a "but", the hotel experience was let down by a collection of little things (well, and one big thing).. Certainly when matched against it's 4*+ ambitions/aspirations..
We booked a suite for two people, on a bed and breakfast basis..
In the suite we found only one bathrobe and the grand total of five towels (4 in the main bathroom, 1 in the 2nd).. For two people.. Good job we're not the fighting types.. Oh, and there was a half empty minibar (very sad looking).. and the usual ration of 4 pots of milk for the tea/coffee making facilities (I always think this a fairly skinny allowance.. it's a suite in a 4*+.. stick a coffee maker and fridge with a bottle of milk in there ..)..
There was a conspicuous lack of welcome amenity in the room (a bowl of fruit, bottles of water and a bottle of wine is fairly common in similar situations, with a little note )..
It was a bit sterile, in a way, like a posh chain room.. Maybe some thought into making the room a little more personal..
There are only two lifts, so you can wait for one at busy periods.. Maybe a quick sprint up the stairs is OK if you are on alwer floor.. But the 8th was a little much for me..!!
In my opinion, the location isn't the greatest, but we didn't have a problem getting too/from it.. Good location for Piccadilly railway station..
I note the previous reviewer's comments about the breakfast queue and we, too, encountered a queue of about 10 to 20 people waiting to get into the breakfast room on the Sunday morning at 9.30. This is, frankly, unacceptable in any class of hotel and is certainly something that McDonald need to address immediately.. Being queue-o-phobic, we didn't hang around long enough avail ourselves of our included breakfasts..
To be fair, they appear to be having a very public opening in a busy period.. and the customer services manager, Kristy, was particularly sympathetic when I discussed these issues with her.. a generous accommodation was reached and I got the impression that they want to listen to constructive feedback..
Discussions with other guests revealed our towel/robe ration to be an error rather than the norm.. But there needs to be some attention to detail here..
I suspect that this hotel failed to live up to it's own aspirations.. It's not as if they are not trying.. So credit where it's due.. Some of the issues are down to it's newness and ironing out of the cracks (Housekeeping?) and, also, it's fair to say that some are down to the expectations that I have having experienced the level of service that you get in similar graded hotels in many other parts of the world (you get a better level of service for your £/$ in, say, the USA than you do in the UK).
There really is the market for a bit of service for your ££..
Having said all of this, I still rate this hotel as a better experience than either the Malmaison, Palace or Edwardian.. the Lowry probably shades it, but maybe not..
Great room, breakfast shambles
Until we went for breakfast, this hotel would have rated a superb 5 out of 5. The room is one of the very best I've been in - spotlessly clean, large, well fitted (even an ipod speaker system) and a huge bathroom with both bath and separate shower.
Location is good for Manchester Piccadily railway station - leave the station by the Fairfield St exit, past the taxi rank on your left, over the road and under the bridge and you're just about there - about 200 yards from the platforms. Theres also a car park behind the hotel.
The hotel has both wifi and wired broadband. The wired version is free (£5 deposit if you need a cable) but the wifi is t-mobile and chargeable. T-mobiles sign-on web site didn't work with my ipod touch.
Breakfast. It was Saturday morning and we weren't in a rush, which is a good job because there appeared to be just one chef working like a trojan trying to cook fresh breakfasts for the entire hotel. A huge queue developed (this is circa 9:30am) and it took us a good 45 minutes to get most of a full english. Don't be tempted to order specially - the woman next to us never got her kippers.
At least now I understand why the hotel promotes the "breakfast hampers" that are delivered to your room...
There is a good selection of cold stuff set out self-service style if you're in a hurry.
I'd still recommend this hotel but if you want a cooked breakfast fast, consider getting something at the station.
Macdonald Hotel Manchester
Just returned from a weekend break with my friend at the Manchester Macdonald Hotel on London Road. It was excellent! The doorman Alan was friendly and helpful coming out to assist with our bags up the half dozen steps. We arrived at noon and our room was ready. It was on the third floor, with panoramic views of the city. The room was spotlessly clean, all mod cons including a huge walk-in shower and a full size bath; a wall mounted LCD tv in the bedroom with speakers into the bathroom. The beds are brand new (the hotel has only been open a few weeks). We had a bottle of champagne chilling in an ice bucket as this was an opening offer. As it was lunchtime we asked if the ice bucket could be replenished so we could drink the bubbly later and this was not a problem. The staff were exceptionally friendly and courtious. Only one grouse, there was a total lack of drawer space. There was not one drawer!
I hope they keep up the excellent standards as the hotel and staff are a credit to the Macdonald Group..
First the good
The rooms in this hotel are fantastic, big and newly and luxuriously decorated. Huge bed, nice views, big bathroom with huge seperate shower, and big bath. You get the idea, it was big! This is definately the nicest hotel in Manchester that we have stayed in. Breakfast was good, with great selection and served until 11 on a Sunday which always a good thing! The location of the hotel isnt the end of the world but is definately on the wrong side of the railway station which can be a little dodgy at night.
It does have a few bad things that I have to mention. Getting to the hotel was a nightmare. We know Manchester very well, my husband grew up here and knew where the hotel was but actually getting to the hotel car park was impossible. There were no signs that pointed you there. I dont know if this will be improved because the hotel isnt finished yet but its definately something that need addressing. On another sign point, the signs inside the hotel were useless and it wasnt clear where anything was, particularly the restaurant.
The staff in the hotel were not good at all. The gentleman that checked us in was just plain weird. The staff in the restaurant were plain rude. I said excuse me to 2 staff that were right in front of me and was totally ignored. It was plain and clear I was there. Ive never had that before in a hotel! The staff werent good at all and its a shame because it is a lovely hotel.
Stayed 2 nights here with my daughter and had a lovely time. Located a few minutes walk from Piccadilly station. The rooms are lovely and big and the bathrooms have a huge shower which is brilliant. Beds are king size and extremely comfortable.
Evening meals are nice, though a little oversalted for my taste. Puddings were great especially the chocolate fondue with fruit and marshmallows!
Some teething problems with the breakfasts, some of the cooked items were a little cool. The range of pastries, cereals and croissants was very good. Coffee was particularly nice; very fresh and at a decent strength.
Staff were exceptionally nice. Charming, professional and friendly.
It was great fun being in a hotel that was so new and I'd love to visit again when it's fully up and running as the spa part isn't open just yet and isn't due to open until December 2008.
Big rooms, great location
This hotel opened on the 1st Oct 2007 we stayed in the hotel on the 4th and 5th with the builders still present. phase two of the hotel will add the spa and pool around the 1st Dec 07, so if your going for the spa wait until Dec 07.
The staff are all very helpful, there is three breakfast choices with option threee £17.50 for a full cooked breakfast in the resturant, the chefs cook in the open resturant - there was a good choice of chilled breakfast items.
Some of the rooms are still being finished, we were given a room which had boxed bathroom items still to be fitted, it was no trouble to change the rooms, note some rooms dont have the walk in shower, you need to check on booking our 1st room never had a walk in shower.
Still lots of building work to do the front of the hotel is still being worked on and the painting team come in during the night, they never causes use any problems.
Once this hotel is fully open and they have the teething problems out of the way, it will be a great location to stay, next to the Picadilli rail statio.
Große Zimmer, großartige Lage
Das Hotel hat am 1. Oktober 2007 aufgemacht und wir waren am 4. und 5. dort, zusammen mit vielen Handwerkern. In der Phase 2 wird das Hotel noch eine Spa und einen Pool bekommen, beides soll am 1. Dezember 2007 aufmachen. Also wenn Sie dort wegen der Spa hingehen, warten Sie bis zum 7. Dezember.
Das gesamte Personal war sehr hilfsbereit.
Es gab zum Frühstück drei Optionen zur Wahl, ein komplettes warmes Frühstück kostete 17,50 Pfund im Restaurant, wo die Köche auch das Frühstück vor aller Augen zubereitet haben. Es gab aber auch eine schöne Auswahl an kalten Speisen.
Einige der Zimmer waren noch nicht fertig, wir hatten z.B. ein Zimmer, wo im Bad noch Kartons rumstanden, wir haben aber problemlos ein anderes Zimmer bekommen. Beachten Sie: Nicht jedes Zimmer dort ist mit begehbarer Dusche ausgestattet, checken Sie es bei der Buchung. Unser erstes Zimmer hatte z.B. keine.
Vor dem Hotel wurde auch noch viel gebaut und die Maler arbeiteten in der Nacht, was aber kein Problem war.
Wenn das Hotel erst einmal richtig aufgemacht hat und die Kinderkrankheiten los ist, dann wird es eine tolle Adresse sein, direkt neben Piccadilly Station.
TripAdvisor Reviews Macdonald Manchester Hotel & Spa
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