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Historical Traveler Reviews Lux 11 Berlin
Your temporary house in Berlin
Great Place, great location! Do not expect to get 5 stars service at the reception. People at the reception definately have to learn how to smile. But after all, it is more appartment hotel than hotel so who needs extra attention from the reception. If this does not bother you then it is great place to stay: great decorated rooms, great shower, nice kitchen unit ( no need to rush for breakfast since you can make one yourself). Hotel located in the district Mitte which is full of nice restaurants, little cafes and great place to shop! Definately my place for the next visit to Berlin!
Schlechter Service - kalte Atmosphäre
Dieses Hotel ist eins dieser hippen Designhotels wie man Sie in Berlin oft findet. Das kann gut oder auch schlecht sein.
In meinem Fall war es ziemlich schlecht. Ich plante, hier für drei Nächte zu bleiben, aber ich checkte schon nach zwei Nächten aus. Das Hotel ist sehr laut. Ich hatte ein Zimmer direkt an einer belebten Straße.
Ich bin es gewöhnt, mit geöffnetem Fenster zu schlafen, aber es war zu laut. Konnte zwei Nächte lang nicht schlafen.
Eine weitere Sache, die Sie im Hinterkopf behalten sollten, bevor Sie dort übernachten. Es ist ein Designhotel, mit Designzimmern. Es gab kein separates Badezimmer. Die Badewanne war direkt neben meinem Bett, nur durch eine Wand getrennt. Die Wanne war aus Stein oder so gemacht, ganz und gar nicht bequem. Die Toilette war beim Eingang. Ziemlich merkwürdig. Es ist praktisch ein großer Raum, der durch einen Fernsehapparat aufgeteilt ist.
Ich fühlte mich überhaupt nicht wohl. Ich reise viel, aber ich schätze, dass ich nicht der hippe Design Kunde bin. Die Rezeption muss noch lernen, wie man lächelt, hip mag zwar cool sein aber ein Lächeln würde die ganze Erfahrung freundlicher machen. Das Hotel wollte mir die Kosten die dritte Nacht erstatten, weil ich im Voraus bezahlt hatte. Aber ich habe bis heute kein Geld gesehen und auch nichts vom Hotel gehört. SCHLECHTER SERVICE!!!! VORSICHT.
My new favourite in Berlin
The Lux-eleven just made top of my list of favorite hotels in Berlin, bumping The Q! to second place.
While the two places are quite similar in that they are both newly build in an old style it feels to me as if The Q! is a bit burdened with it's own glorious paste while The Lux is more playful and not full of itself.
The service is excellent in both places, but again it's more freely given at The Lux, more personel and more private.
I stayed for four nights in a Junior Suite, payed 145 EUR a night. There was no Club-Level available with spercial privileges.
I spend time in the inhouse wellness area two times (add. Cost for using treatments) and I tried the gourmet Shiro restaurant.
It seemed to me that extra staff were on duty that day - a famous VIP was arriving
One evening I started with a drink in the lovely very stylish Asian lounge bar and continued on to a perfect dinner at the restaurant, where I was introduced to the chef at the end of a spectacular meal with a new wine for every course.
It's not often that you find a place like this in a hotel - there was nothing bland or assembly line over the meal.
Well, to sum it up: Lux is my new home away from home in Berlin, perfect rooms, excellent value for money, helpful and friendly staff and very proffesional managed!
Mixed feelings about Lux 11
I have mixed feelings about this place. In the main, I enjoyed my stay at Lux 11, however I do not think I would return, at least not when the weather was warm.
I booked a Premier Suite though the Design Hotels website. I was aware that it was an apartment hotel rather than a "real" hotel as I had found out more details about the place on the hotels' own website as well as reading mini reviews of the place in Conde Nast Traveller and the New York Times. For instance, if you pay an extra 20 Euros per day, you get the apartment cleaned every day with fresh towels and bed linen instead of every 3 days.
Very spacious and stylish rooms, great bath and shower. CD/DVD players and TVs in both the bedroom and living room. The Premier Suites run from the back to the front of the hotel with the living room/kitchenette at the back overlooking a court yard and the bedroom/bathroom at the front overlooking the street. If only it was the other way round!!!
There is no air-conditioning and even in May the weather was quite warm so it was necessary to have the large french door/window open at night to get some fresh air. The problem for us is that for two days out of a four day stay, workmen outside in the street were working - very noisily - from 7am in the morning until 9pm at night. In addition to this, you can hear the deep rumblings of the trains on the S-Bahn which runs only two blocks away. Plus there is typical street noise, cars driving past, and being parked etc. Obviously nothing could be done about the workmen outside (although I did seriously consider giving them 50 Euros each to disappear for a few hours so we could get some sleep) but if the rooms had air-conditioning you could keep the french door/window closed and stay cool.
No room service but the breakfasts in the attached Shiro I Shiro restaurant were truly excellent. Didn't eat dinner there because there are so many other excellent restaurants in that area, for example Pan Asia which is just 5 minutes walk away.
I Love This Place
The only comment I can give: GO THERE, FEEL IT, UPGRADE YOUR LIFE, DREAM THERE!!! However: I LOVE THIS HOTEL.
I'm traveling a lot and I'm interested in reading comments and feelings from other costumers. so i did in this case. I read the comments of the Sylt costumer and the Antwerp costumer. My result is extremly simple: ANTWERP: Full Points.
I was not aware that Sylt is exiting in 2006. Wasn't Sylt hip in the 80's ??? So maybe if you love the past, choose another place!!! But if you are looking cor a IBIZA or CARTAGENA feeling, be sure the LUX will fit in all points, need and give you the perfect access of that feeling.
Staff is exeptionally helpful, extremly friendly and look like models.
I will return - what ever will happen. And by the way: The famous CONDE NAST
TRAVELER MAG voted and rated the LUX 11 as one of the world's best new hotels on their yearly HOT LIST. (present MAY Issue)
Bad service - cold athmosphere
this hotel is one of the hip designer hotels they have here in Berlin. Could be good - could be bad.
In my case it was rather bad. I was planning to stay for three nights, but i checked out after two nights. The hotel is very noisy. I had a room right at the busy street.
I am used to sleep with an open window, but it was too loud. Couldn't sleep for two nights.
An other thing you should keep in mind before you stay there. It is a designer hotel, with designer rooms. There was no such thing as a seperate bathroom. The bathtub was right next to my bed, only seperated by a wall. the tub was made of stone or so, not comfy at all. the toilette is next to the entrance. Quite strange. It is basicly one big room devided by a TV wall in the middle.
I did not feel comfortable at all. I travel a lot, but i guess i am not the hip - designer type customer.
The frontdesk needs to learn how to smile, because hip is cool, but if you smile a bit this makes the whole experince more friendly.
They wanted to compensate, bcause i paid for the third night in advance. But i never received any money back or even heard from them.
BAD SERVICE !!!! BE AWARE
Absolutely magnificent !
We just returned from a 5 day trip to Berlin. I've visited a lot of cities and stayed in many hotels, but this one tops them all ! At some point it even became difficult to leave the room for sightseeing, as it was so great.
The hotel is located in the popular Mitte district. Alexanderplatz is in walking distance, as is the shopping area of Oranienburgerstrasse and Schönhauserstrasse (5 minutes). As for us, the best places to shop if you're looking for typical Berlin boutiques. The other upcoming area of Prenzlauer Berg is only 2 U-bahn stops away.
It offers 4 types of suites, going from value to executive. We stayed in a value suite (cheapest, going for 115 euros a night) overlooking a small courtyard. The room is good size, with fully equiped kitchen (microwave, dishwasher, fridge, toaster, coffee and tea facilities, cooking material, etc). There's a flat screen with dvd player, no dvd's at reception though, so bring your own. There's no seperate bathroom, it is in the room, but it doesn't bother at all - only toilet is seperate. There's a huge, huge shower, that can fit 4 people. Best part of the room must be the bed, as it is very different from every hotelbed I've ever slept in. Good size (king bed) and soft, big pillows.
Breakfast is not included in the price, but it is available as roomservice. We didn't try it, but prices range from 8 to 12 euros. There are many breakfast/lunch places just around the corner and also a great soupbar that offers a whide variety for very reasonable prices.
There's also an Aveda Spa in the same building as the hotel, but it is quite expensive (60 euros for a 30 minute massage) and no discount offered for hotel guests.
We didn't try the hotel restaurant, as it is mainly Asian food (sushi etc), but judging that the restaurant was full every day, mostly by locals, it cannot be all that bad. Down the street I can recommend a great lounge bar called 'Lola's Bar, who have great food and over 200 different cocktails. The place is not visible from outside (only recognisable by the "L" sign on the door) as it is nin a basement. A good place to chill, good vibes and hardly any tourists. Weekend it turns into a great club.
For those who come to Berlin by car, the hotel has an underground carpark- but only has 10 parking places, rate is 15 euros a day.
Overall we had the best holiday; great location, great hotel and great service. As far as Berlin goes, it tops every European city I've been to !
Stylish and cool place to be...
we have been first times in the hotel for a few days in december for x-mas shopping and for a business trip one week later. in overall rating this is for sure our place to be in the capital. we like that style very well, e.g. the open bathrooms, wooden floors, the goregeous rainshower and so many small things like those personalised flip-flops (never seen before!!!) the brand new opened restaurant is very hip and offers a great range of all. the spa is not open yet, however, there's a very familiarized AVEDA shop directly in the hotel.
the hotel staff is very, very friendly and helpful, knows all about the city and we have been very pround to get really the best tips for the hottest spots to go, like insiders! we recommend this place to everybody and we will be back soonish!
I stayed at Lux 11 in Aug 2005 just as the hotel has opened. We booked an excellent offer with Amex, 3 nights for the price of 2 & we got one of the biggest suites for the price of a regular room. The suite was very well designed & stylish - one of TV was not working, which was no big deal. Some of the trimming seemed to have been rushed in time for the opening - but I put this down to teething problem. The shower was great it forms part of the bedroom. The kitchen area was well thought & had lots with coffee & tea. The service was a bit hit & miss (which I find with design hotels) - I am not used to having to wait around. The fitness area was not open when we stayed, which was a bit disappointing.
The hotel is in a great location close to the sights, shops and restaurants.
I would return ... when Amex run a similar great offer.
Mixed feelings about Lux 11
My husband and I stayed at Lux 11 this September. We booked one of the biggest suites, which was very stylish but also had a "hospital-like" vibe. All of the rooms in the suite were quite stark and bare. An interesting thing is that the bathroom is open to the bedroom, so a family wanting to book a suite should be concerned about privacy. The rooms were nicely stacked with coffee, tea and plenty of bathroom amenities. As for the service, I also have mixed feelings. When we first got to the hotel, we spent about 10 minutes at the front desk, being utterly ignored by the receptionist. Later on during our stay, our experienced was much better, as the staff changed. I will say that the hotel is in a great location; very close to shops and restaurants.
To sum things up, I think that on our next trip to Berlin, we will look for a different hotel.
TripAdvisor Reviews Lux 11 Berlin
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