The Lugger Hotel
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Historical Traveler Reviews The Lugger Hotel Portloe
Good but too expensive
We spent two nights in the Lugger Hotel and didn't have as poor an experience as the previous two reviewers. First the bad news. The rooms are small and loud, which makes them very overpriced. Additionally, they nickel and dime you to death - Don't be surprised to find a 0.60p item on your bill if, when asked if you'd like a newspaper, you said 'yes'. And be aware they will charge you for the mini plate of hors d'oevres they just place in front of you while you are having an aperitif. Getting charged for things like this when you are paying £250 a night for a tiny room is simply ridiculous.
That said, we thought the food was excellent, the staff was very friendly, the location was enchanting and it is a beautifully laid-out and decorated hotel.
It's a great inlet location and perfect for walks. But a warning for people who want to tour Cornwall: The hotel is 20 min. from the main road (and 25min. from Truro and at least 90min. from Land's End).
Totally wasted visit to Cornwall
Desperate for serious break, I arrived at the Lugger only to be contradicted and told they had no fully equipped PC facilities (only an ISDN point), despite the receptionist having assured me they had before I left town. My stay ended up untangling stuff slowly by phone as my changing agenda could be mailed off etc. such is legal work. I was merely trying to put asimple matter to bed but viaa phone, denied e-mail,the issues naturally proliferated. I saw no single local landmark bar the Ship Inn, hated the dull and over priced food and could never find anywhere to sit as the restaurant capacity exceeds polite seating space by a factor of 5. My room had no comfy chair either or mini bar so water at 3am was warm from the bottle or tap (sic). Noises were entirely audible from the room above.Having gone for physio & massage, they fitted me in once at 8.30am on my last day. Most waitresses were not local but Latvians, Poles, or Eastern Bloc. Good English, sweet folk but not what I drive to Cornwall for. Locals are locals, best cultivated,and one needs them and grants them economic breaks.My phone bill for 4 days was vastly inflated by beefed up Lugger phone rates, an insult really after a decade of telephone deflation, and it came to more than my London quarterly bill-in four days! No tariff was ever displayed or explained. Basically, had they not explicitly said my PC was unnecessary, I could have fired off all my stuff, had a reasonable stay and been spared a huge phone bill. The Lugger struck me as a soulless posture with not one of the facilities hitting home properly. It is spoken of as an international hotel. Not in my reading.Frankly, I was just delighted to leave and now three days after, a weighty complaint has had no response back. Lugger that! Basically, I had a truly lousy time and felt it all sub par. The Nare Hotel, a family affair 1 mile up the road overlooking a beach and the sea, looks gorgeous and that's me henceforth. The Lugger had a slightly unhappy feel, if I'm really honest.
An overpriced nightmare
My boyfriend had booked a double room at short notice for a treat, and on the telephone was told that there was a superior room available which we would be given. As soon as we walked into the room it was quite apparent that it was in no way superior, so I can only assume that the snotty, rude receptionist had decided that we were not 'suitable' in her opinon, for a superior room, and therefore put us in a small loud hellhole.
The room was tiny, it was barely possible to walk around the bed, which was too large. It was very very hot, it had three radiators and a heated towel rail and tiny windows which barely opened. Being in the room was not a pleasant or relaxing experience.
The door to our room was situated directly by the stairs and the door to the cleaning cupboard was right next to our door. Therefore we were awoken each of the 2 mornings by the chamber maids shouting to each other down the corridor and locking and unlocking and slamming said cupboard door, obviously under strict instructions to ensure that no guest should help themselves to a morsel of the apparently 'abundant' free toiletries....Not in our 'superior' room.
The best happened on the second morning, when the shower head burst off whilst my boyfriend was having a shower. We tried to fix it to no avail, and we were now getting quite cross as we were paying through the nose to be insulted on a quite frequent basis.
I then heard a knock on the door, and the manager asked very accusingly if I had flooded the bathroom as there was water coming through the ceiling in the bar downstairs. I had mopped up all the water on the floor with our towels, but told him the shower was broken, and the floor must also be leaking. We then reported the shower as broken and reception promised to see to it whilst we were out walking. Needless to say we returned to a still broken shower, and all our filthy towels that I had cleaned the floor with still unreplaced and all over the floor. No one had even stepped in our room, no-one tried to fix the shower, no-one apologised, no-one gave a (-).
The food was good, but I can do without matronly female maitre'd's calling me dear when I am spending my hard earned city cash paying her wages. I am 28, petite and wear no make-up, the staff were doing there utmost to make me feel like a hooker my boyfriend had picked up down the road. I would have enjoyed the meal if I had not constantly been under the gaze of a disapproving staff member. I am of the opinion that boutique hotels that cater to city types willing to pay the prices should be pretty easy going about dress, I wear a suit all week and I don't expect to pay to wear one to dinner.
If you want to go somewhere and be judged by your car before you have even checked in, and treated very personally depending on how much money they think you are worth, book in here. If you want a relaxing break, stay at the fantastic, friendly, funny pub with the locals, who can't stand the Lugger by the way. The only superior thing about this hotel is the attitude of the staff.
The Cottage Suite
We have stayed at the Lugger twice now which probably gives a positive review in itself. I wanted to write a review for anyone considering this hotel but particularly anyone considering the Cottage Suite they have recently opened. First of all the Lugger's secluded location is second to none in Cornwall, the restaurant for breakfast and dinner is superb. The staff are friendly, amenable and keen to please and the hotel has a nice feel for anyone wanting to escape for a few days, whether it's to walk along the rugged coastline, curl up in front of the fire with a book or paper, or to make use of the excellent spa treatments on offer.
We stayed in the cottage in May 2005 and I have to say that it was excellent. The house is your typical fishermans cottage, small but perfectly formed. The suite combines the space and privacy of your own cliffside residence (with unspoilt views out to sea) with the luxury and convenience of staying in a top hotel. The cottage is about 100yds from the hotel, it has it's own terrace with a table, loungers and chairs, its own modern kitchen should you wish to cook (we just stocked the fridge with beers, champagne etc!) it has a good sized lounge with 'traditional gas fired stove' a nice mix of antique furniture, TV/Sky/DVD.
Upstairs is the bedroom, decorated in the same decor as the hotel rooms (mainly cream and white) with a huge bed, again a TV/Video, a Bose radio/CD and 2 good sized fitted wardrobes. you are in the eves so the room has exposed beams which is nice. The bathroom is a good size with a walk-in 'deluge' shower, mist free mirror and double-ended bath. Again there is a nice mix of traditional furniture and modern fittings, a theme used throughout. You can see the sea from every window in the house and to be able to order breakfast or lunch to your own terrace is just sublime. Look out for special offers and spoil yourselves, you won't regret it!
Fabulous setting and food, hospitality poor
The hotel is situated in one of the most picturesque remote little bays one could find, perfectly situated to walk out the door and embark on a cliff walk in either direction - this aspect was wonderful!
However, boutique hotels such as this normally pride themselves on an exceptional level of personal, friendly service - and indeed they need to because that's what people are paying for.
It's a great shame that this place is let down by a vast array of reception staff who behave as if it's beneath them to help you. Whether you were just confirming your room package, or checking whether you needed to reserve a table for dinner, there was always a sarcastic, unhelpful response, requiring you to reiterate your question and defend your corner - which takes away from an otherwise very relaxing break. Having seen a couple cross-questioned leaving breakfast as to when they were going to settle-up for their room- when they were actually staying another night, and hearing the reception staff ranting about a couple that were going to be late for dinner and "how could they possibly back in time when they don't even know where they're going?" (during our meal), we weren't surprised to find the assistant manager subtly looking over his shoulder while we were packing our car - just to check we didn't drive off without paying!
I would also agree with another posting's comments about cleanliness. During our 3-night stay; we found a welcome card from the assistant manager for another couple on our dressing table, a hairclip in our bathroom, the cleaner's flash liquid cleaner left in the sink, and then her cleaning rag among our clothes on the chair!
To finish on a plus, the food and menu choice is great, as are all of the waiters and waitresses - if only the aloof reception staff could take a leaf out of their book.
TO SUMMARISE: WE WILL MOST DEFINITELY RETURN TO PORTLOE, BUT NOT TO THE LUGGER. THE TWO LITTLE COTTAGES FOR RENT AT THE END FO THE CAR PARK LOOK A MORE APPEALING CHOICE - AND PERHAPS ONE CAN STILL EAT IN THE LUGGER RESTAURANT?!
The Romance of Cornwall
I remember the rooms clearly for I remember slamming my finger in the fire door. I went to the docter who bandaged it up. When I got back from taking the long way back, which was to walk along the beach, I was greeted with comforts and my parents forced me to lie in bed and watch the first Harry Potter movie, which I had seen a gazillion times before. The beach was perfect and there was a stand selling weird spiky shells. The rooms were great- but really white! Opening the windows and listening to the soft buzzing the wind made as it swiftly passes you by and the rough noise the water made as it hit the rocks making it's way to shore was soothing. The restaurant and lobby were fine and devine. Want a romantic place in England? Well, then come here.
A romantic hideaway with a nice modern design edge
We thought the Lugger very romantic and a great hide-away.
The decor is a good interpretation of modern comfort, the views wonderful and I thought the food and wine good.
We had none of the problems other reviewers had, and overall the staff are friendly, though maybe not as professional as you would hope for.
Would I visit again?Probably.
Would I recommend it?Yes, especially if you haven't been to Cornwall before. Just make sure you have read some of Daphne Du Maurier's books to get the most out of this
Portloe(Yes)Lugger Hotel (No)
With outstanding water views and a beautiful lounge area, this hotel missed the mark with its hospitality. We enjoyed Portloe and the coastal walks, but attention and follow-through to guests' needs was at a minimum.
Dont know quite where to start!Dirty room,3 cobwebs on lights and ceiling,dirty bed vallance, bathroom unsatisfactory. We had to request the room be recleaned on our arrival.Portions of meals so small, that even my partner who has a very small appetitie was forced to drive miles in search of fish and chips after evening meals in restaurant!Bore no relation to reviews read prior to our stay and to be honest we felt somewhat ripped off considering the cost paid for the stay and the poor service received. A real disappointment all round.
On reading the articles in the Sunday Times and the Daily Mail this hotel should have been a wonderful experience - don't believe it!.
We had a room with a terrace overlooking the sea. However the terrace was absolutely filthy and did not make you want to use it.
The restaurant is very cramped making you part of your neighbour's conversation. The expensive white wine arrived warm and quality of the food was distinctly average. The haddock for breakfast should be avoided - unless you are not very hungry and you like tail bits (with little fish).
TripAdvisor Reviews The Lugger Hotel Portloe
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