The Lugger Hotel
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Just getting my thoughts together for my forthcoming trip. I am hoping to leave mid to late March via The swiss Alps and the ski resort of Verbier where my son is currently hurtling down mountains and coaching groups and indviduals the finer points of skiing. He`s living the dream... so ...
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HelpX is about getting to stay with, work with, and learn from people all over the world. Our hope for this assignment is to have a look around Cornwall, and have somewhere to stay for "free". Work a couple of days, then have a day sightseeing, then work again.
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How has this hotel rated in the past?
Historical Traveler Reviews The Lugger Hotel Portloe
We spent two nights in the Lugger Hotel and didn't have as poor an experience as the previous two reviewers. First the bad news. The rooms are small and loud, which makes them very overpriced. Additionally, they nickel and dime you to death - Don't be surprised to find a 0.60p item on your bill if, when asked if you'd like a newspaper, you said 'yes'. And be aware they will charge you for the mini plate of hors d'oevres they just place in front of you while you are having an aperitif. Getting charged for things like this when you are paying £250 a night for a tiny room is simply ridiculous.
Desperate for serious break, I arrived at the Lugger only to be contradicted and told they had no fully equipped PC facilities (only an ISDN point), despite the receptionist having assured me they had before I left town. My stay ended up untangling stuff slowly by phone as my changing agenda could be mailed off etc. such is legal work. I was merely trying to put asimple matter to bed but viaa phone, denied e-mail,the issues naturally proliferated. I saw no single local landmark bar the Ship Inn, hated the dull and over priced food and could never find anywhere to sit as the restaurant capacity exceeds polite seating space by a factor of 5. My room had no comfy chair either or mini bar so water at 3am was warm from the bottle or tap (sic). Noises were entirely audible from the room above.Having gone for physio & massage, they fitted me in once at 8.30am on my last day. Most waitresses were not local but Latvians, Poles, or Eastern Bloc. Good English, sweet folk but not what I drive to Cornwall for. Locals are locals, best cultivated,and one needs them and grants them economic breaks.My phone bill for 4 days was vastly inflated by beefed up Lugger phone rates, an insult really after a decade of telephone deflation, and it came to more than my London quarterly bill-in four days! No tariff was ever displayed or explained. Basically, had they not explicitly said my PC was unnecessary, I could have fired off all my stuff, had a reasonable stay and been spared a huge phone bill. The Lugger struck me as a soulless posture with not one of the facilities hitting home properly. It is spoken of as an international hotel. Not in my reading.Frankly, I was just delighted to leave and now three days after, a weighty complaint has had no response back. Lugger that! Basically, I had a truly lousy time and felt it all sub par. The Nare Hotel, a family affair 1 mile up the road overlooking a beach and the sea, looks gorgeous and that's me henceforth. The Lugger had a slightly unhappy feel, if I'm really honest.
My boyfriend had booked a double room at short notice for a treat, and on the telephone was told that there was a superior room available which we would be given. As soon as we walked into the room it was quite apparent that it was in no way superior, so I can only assume that the snotty, rude receptionist had decided that we were not 'suitable' in her opinon, for a superior room, and therefore put us in a small loud hellhole.
We have stayed at the Lugger twice now which probably gives a positive review in itself. I wanted to write a review for anyone considering this hotel but particularly anyone considering the Cottage Suite they have recently opened. First of all the Lugger's secluded location is second to none in Cornwall, the restaurant for breakfast and dinner is superb. The staff are friendly, amenable and keen to please and the hotel has a nice feel for anyone wanting to escape for a few days, whether it's to walk along the rugged coastline, curl up in front of the fire with a book or paper, or to make use of the excellent spa treatments on offer.
The hotel is situated in one of the most picturesque remote little bays one could find, perfectly situated to walk out the door and embark on a cliff walk in either direction - this aspect was wonderful!
The Romance of Cornwall
I remember the rooms clearly for I remember slamming my finger in the fire door. I went to the docter who bandaged it up. When I got back from taking the long way back, which was to walk along the beach, I was greeted with comforts and my parents forced me to lie in bed and watch the first Harry Potter movie, which I had seen a gazillion times before. The beach was perfect and there was a stand selling weird spiky shells. The rooms were great- but really white! Opening the windows and listening to the soft buzzing the wind made as it swiftly passes you by and the rough noise the water made as it hit the rocks making it's way to shore was soothing. The restaurant and lobby were fine and devine. Want a romantic place in England? Well, then come here.
A romantic hideaway with a nice modern design edge
We thought the Lugger very romantic and a great hide-away.
The decor is a good interpretation of modern comfort, the views wonderful and I thought the food and wine good.
We had none of the problems other reviewers had, and overall the staff are friendly, though maybe not as professional as you would hope for.
Would I visit again?Probably.
Would I recommend it?Yes, especially if you haven't been to Cornwall before. Just make sure you have read some of Daphne Du Maurier's books to get the most out of this
Portloe(Yes)Lugger Hotel (No)
With outstanding water views and a beautiful lounge area, this hotel missed the mark with its hospitality. We enjoyed Portloe and the coastal walks, but attention and follow-through to guests' needs was at a minimum.
Dont know quite where to start!Dirty room,3 cobwebs on lights and ceiling,dirty bed vallance, bathroom unsatisfactory. We had to request the room be recleaned on our arrival.Portions of meals so small, that even my partner who has a very small appetitie was forced to drive miles in search of fish and chips after evening meals in restaurant!Bore no relation to reviews read prior to our stay and to be honest we felt somewhat ripped off considering the cost paid for the stay and the poor service received. A real disappointment all round.
On reading the articles in the Sunday Times and the Daily Mail this hotel should have been a wonderful experience - don't believe it!.
We had a room with a terrace overlooking the sea. However the terrace was absolutely filthy and did not make you want to use it.
The restaurant is very cramped making you part of your neighbour's conversation. The expensive white wine arrived warm and quality of the food was distinctly average. The haddock for breakfast should be avoided - unless you are not very hungry and you like tail bits (with little fish).