Marriott London Park Lane
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This is one great hotel!
I stayed here for one night after a week in Paris in a budget hotel. One of the friends I was with used her Marriott points so we could go out with a bang on our last night in Europe. Boy am I ever glad she did!
We were like little kids in a candy store ooing and ahhing over the large room, luscious linens, and marble bathroom with all the amenities. By American hotel standards, this would be an exceptional room, but by European standards it's unbelievable (and after getting home and looking up the rate I know why!)
It's in a fabulous location...10 steps from the Marble Arch metro and very close to Selfridges, all the other fancy Oxford Street stores, and the American Embassy.
The staff was a breath of fresh air after the relative indifference of Paris. Everyone was falling all over themselves to help us. Nick the bellman was a delight and Phil the Concierge was the best! He directed us to a lovely tearoom down the street for a snack, and made reservations for us at a FABULOUS restaurant near the Savoy, where we were meeting friends for drinks. There was a small problem with the sink in our room, so we notified the front desk before we went to tea and when we returned an hour later it was fixed.
Since we were only there for 1 night, we did not utilize the pool or exercise room, but were amazed that there was a hotel in London with a pool.
I would not hesitate to stay here again (budget permitting) and would HIGHLY recommend it to anyone travelling to London for business or pleasure.
Great London Stay
My wife and I spent a week at this hotel using Marriott Rewards Points. I can only say good things about this hotel. The hotel is well located convenient to the Marble Arch Tube Station. The property is immaculate. The employees are well trained and eager to help. I would certainly stay at the Park Lane Marriottt again.
I agree, this is Marriott's hidden gem!
We had 3 nights in London before traveling onward to Edinburgh and I am delighted we spent them at the London Marriott Park Lane. The room was quiet, spacious and very clean. Tasteful furnishings. All the amenities were in place, robes, hairdryer, tea and coffee making facilities,ironing board and iron, etc. The staff were friendly and courteous. Within easy walking distance of Oxford Street and the nearest tube station is just outside the door! I would not hesitate to stay here again!
A unique Marriott
Our family spent a week in two adjoining rooms at this relatively new Marriott property. Situated on northeastern edge of Hyde Park, at the corner of Park Lane and Oxford St., you literally emerge in front of the hotel when you exit the Tube at Marble Arch. The location could not be better. Our first floor rooms, one King and one double, were of a good size (for Europe) and very tastefully furnished, with slippers, robes and shortbread left on your pillow every night. The staff - at the Reception, at the Concierge Desk and the housekeeping crew - were all professional, warm and friendly. The hotel has one of the largest pools in London, which we enjoyed more than once. We had a very enjoyable stay and would certainly stay here again if our travels take us back to London.
Poor experience at a luxury hotel
In May, after traveling three weeks in Italy, my husband and I looked forward to 3 nights in the luxury of a 5 star hotel, the London Marriott Hotel Park Lane. We booked it with points accrued through an affinity card. Unfortunately it turned out to be one of the least pleasant experiences we have ever had.
The property, itself, is very beautiful and provides a well-designed and warm environment. From the comfort of the high-count bed sheets to the beauty of the indoor pool, one could not ask for finer amenities. Although these factors contributed to our comfort, they do not serve to balance out the unsatisfactory service we encountered with several of the staff.
Although greeted as a valued customer because of our frequent use of the Marriott products, we were given a back corner room near the ice machine. The hotel was not full as I was told because most doors did not have the newspaper early the next morning.
Dry cleaning that was to be delivered by 6:00 PM did not arrive until 9:00 the following morning. When I sought information regarding purchase of the "souvenir", the staff member indicated that she would need to get back to me because she lacked the needed details. She never did.
However, most troubling was the behavior of a Concierge with whom we had to pry out information regarding directions to the Tower of London.and who could only provide an arm gesture when I inquired where I might buy a particular tea. No name, no location. His manner was decidedly condescending.
There were a few staff who brought a welcome friendly demeanor , the porters, the housekeeping staff, and the spa desk clerk.
But the front desk people, the maitre d' at the restaurant, the one concierge, and the Bell Captain all exhibited an arrogance and lack of warmth which goes beyond any cultural factors which might be considered. Having been raised by a British mother I am aware of the difference between having a British demeanor and something else.
Even as I checked out, the front desk person did not inquire as to our comfort or satisfaction nor did I receive a friendly smile of goodbye. Finally, as we left, the Bell Captain inquired about our destination as we approached the cab. When I said "Heathrow" he leaned into the cab driver and said, "this is your lucky day". I found this inappropriate especially when he responded to my comment on it being lucky that it was "lucky for the cab driver".
When I wrote to describe our unpleasant experiences, the return letter from the manager only served to dish up the same arrogance. She offered us the opportunity of a complimentary upgrade "based on availability". No whole-hearted gesture in my mind.
We will certainly never book a room at the Hotel Park Lane again.
Excellent but Expensive
I was here for several days on business, and overall was quite impressed with the hotel. The location right across from Hyde Park and next to the Marble Arch tube station is very convenient. You can tell the hotel is relatively new - it's incredibly clean and the rooms are very well appointed. While the rooms are not huge, they are comfortable and very modern - one of the best I've ever had in London. Great bed, wonderful shower, US adaptive outets, easy internet connection. The hotel restaurant was quite good and the staff was very helpful. With the exception of one sub-par restaurant recommendation, the concierge was first rate as were the events planning staff. The business center was expensive as you had to pay even to do word processing, but that was a minor complaint. The other caveat is that with the excellent location, of course, comes high prices. For the Mayfair area, the Marriott's prices are competitive. If I were on vacation with my family I would opt to stay somewhere less expensive, but for business travel this is an excellent choice and I would certainly recommend it.
Love this Hotel
I've stayed here twice while visiting London on business and loved it.
I'm a Marriott Rewards member and stay at their hotels quite often- I would consider this one of their "higher end" hotels-really nice. The location is great- across from Hyde Park, around the corner from Oxford St.'s shops, and the tube stops right in front. The hotel is spotless and the rooms large and modern. The bathrooms are great and there is plenty of storage. They have a great fitness room and amazing pool. The staff was extremely friendly and went out of their way to help us with restaurant reservations. As another person wrote- ask about the executive rooms as you then have access to the lounge (free breakfasts, drinks and canapes.) However, there are plenty of cheap breakfast cafes in the neighborhood. Overall this is a wonderful hotel and I would recommend it to everyone.
We enjoyed 4 relaxing nights at Marriott's newest London property. What a little gem! The rooms and public rooms are beautifully decorated, modern yet still welcoming. The staff were delightful, breakfasts were excellent and you can't beat the location: just around the corner from Marble Arch station. We will definitely stay there again.
we really enjoyed this hotel, even though the taxi driver didn't know it even was a hotel and kept driving around! Guess it used to be an apartment building. the rooms are spacious, the view good, the bed was yummy and the service is firt class.
This is such a little jewel in the Marriott chain! Beautifully done from design to practicality....the right lighting, storage, and workspace, comfy beds, all within a British decor, but modern and sleek, not stuffy. The location is perfect for shopping, walking, noshing and the Underground. The fitness center and pool are tucked away and always there when you need them. We stayed for 10 days, 2 adults and a teen, very comfortably in a king room with a sitting area.
Bathrooms have tub and shower and are modern with lots of storage. The staff is so helpful and they keep the hotel spotless 24/7. I recommend upgrading to the Executive plan, which provides continental breakfast, tea and evening drinks and canapes. The espresso machine is available, along with soft drinks and newspapers all day. How refreshing to see a major hotel chain make an effort to provide the great comfort of a boutique hotel and respect the regionalism of the locale.
TripAdvisor Reviews Marriott London Park Lane
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