Loews Regency Hotel
How has this hotel rated in the past?
- Room service
- Wheelchair accessibility
- Fitness/Health center
- Business Services
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Historical Traveler Reviews Loews Regency Hotel New York City
Regency was Great
Loved this hotel. Would stay again. We arrived for a quick overnight after an event in the city. The room was great (bathroom small and typical of NYC). The staff were all terrific and friendly. The people watching in the restaurant was even satisfying as we saw one well known newscaster. Would stay again.
Gives NYC a terrible reputation
This place is amazing! Beautiful rooms, but I had a $700 suit stolen from the closet. The room service breafast arrived with cold eggs and cold soggy toast one morning and the next morning, I ordered an omlet and received OATMEAL. Plus they kept calling from the front desk to see if I was enjoying my stay! The first two times they called, I told them the problems I was having and both times they told me they'd see that it was handled. Nothing happened. The next time they called, I told them to leave me alone. I'd rather drive in from Stamford or Madison, NJ than put up with this stuff again.
Worst Hotel Stay In 20 Years of Traveling
I spent three nighs at this hotel in May 2004 and would NOT stay at the Regency again under any cicumstances. I was scheduled to arrive near midnight, so I made a point of calling the hotel at 6 PM to confirm my room -- even though I had a guaranteed reservation which had *already* been charged to my credit card. I was assured that he room would be waiting for me upon arrival. When I got to the hotel (actually an hour ahead of schedule), I found 5 or 6 irate guests in the lobby....and I quickly found out why: my room had been given away, just as theirs had. The hotel had given our GUARANTEED and CONFIRMED reservations to other people....while still being all too happy to charge me the exorbitant rate of $900/night, in advance, for a room they were not giving me. Due to city-wide high occupancy, they were unable to find me a room anywhere else in Manhattan (or even as far away as LaGuardia). The result? I spent ove an hour in their lobby, at which time the night manager gave up and offered to give me a cot in a meeting room. And for all this, what compensation did the hotel offer me? A free breakfast. Their conduct was unprofessional and offensive, and I would never go back unde any circumstances. Stay here at your own risk!
Two Thumbs Up
This place was great! My husband, 3 year old son, and I stayed here for a 3 day weekend in April. It was our first time staying in NYC, so we wanted the best and got it=) We arrived around 8am and the staff was friendly and nice enough to stow away our luggage so we could get some sightseeing done before we checked in. It ended up that the hotel had our room ready for us way ahead of check in time. The room was a Lux King and it was absolutely beautiful! I loved the updated bedding and furniture, the marble bathroom, and the balcony with a view. It was also nice that it was just minutes walk to Central Park, Fifth Avenue, Rockefeller Center, Bloomingdales, etc. We enjoyed walking, tour loops, and the subway to various places. You won't go wrong with this one!
Loved everything if in New York stay here
This is an excellent hotel the Staff could not be more helpful and friendly. The rooms are first class and spacious .The general ambience is warm and welcoming. I could not reccomend it highly enough and would definately stay here again and advise all my friends and family to do likewise.
Great Hotel if you like Park Avenue
It's hard to be unbiased when I visit New York. I love that city so much, almost everything takes on a rosy glow. But Park Avenue has never been my favourite part of town -- a bit quiet and a bit stuffy even for my WASP tastes. Decided to stay at the Regency because I found a wonderful deal on Quickbook and was delighted. I stayed there the first 4 days of the year and the neigbourhood was at first a little quiet for my tastes. But after spending time in the crowded after-Christmas sales and overflowing restaurants, I soon welcomed a haven in a genteel, calm place. The room was larger than most I've seen in NYC, it was spotless (although often smelled -- via the vent -- mildly of smoke from the smoker's room above mine). Everyone was friendly and helpful and polite and sweet. I would definitely stay there again.
Lovely hotel on Park Avenue
The Regency Hotel is clean and beautiful. The rooms are larger than the average size on offer in Manhattan and its exquisitely located on swish Park Avenue, walking distance to Madison Avenue, 5th Avenue, Lexington & 3rd - shoppers heaven!My friend and I stayed in a standard twin which had two good-sized walk-in closets. Rooms are serviced twice a day, staff were very professional and friendly oh yes, and there was a TV in the bathroom.The only disappointment was the carpet on the corridors. Old and worn. Room and lobby décor were really nice though.My stay at Regency Hotel was pleasant and I will surely stay there again.
Clean and Spacious Rooms
Rooms were very clean and spacious - centrally located and within walking distance to great shopping. Hotel is very quiet. Will stay there again.
Stolen items from room
We stayed at this hotel for 5 nights. The location is great and rooms are spacious, but we had three garments stolen from our closet in the room. We requested to change rooms and our next room had electrical problems - half the lights and TV not functioning. The hotel electricians knew about it and were bewildered why the manager put us in that room. Upon check-out, I was charged with two mini-bar fees for other room numbers + a long distance call for $10 I never made. They did correct the bill, but I'm baffled at the quality of the service and the theft that occured there. Until I got a hold of the manager, the front desk staffers were not courteous at all including the concierge desk. Lack of acceptable follow up attitude!! Don't stay here if you don't want to have your stuff stolen or get treated like us.
Loved The Regency
My husband and I loved the Regency Hotel in New York. The rooms were large, clean and decorated in a contemporary style. We were centrally located within walking distance of both great shopping and great museums. The service was very good. My husband and I will stay there again! We booked on Expedia and got a great rate.
TripAdvisor Reviews Loews Regency Hotel New York City
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