Loews New Orleans Hotel
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Historical Traveler Reviews Loews New Orleans Hotel
Awesome hotel, great location!
I was at this wonderful hotel in Feb. and I can't say enough about this hotel, everyone was very friendly, the service was 5 star.
Their restaurant is great, awesome menu!
Sara at the concierge is the best! Knows the best places for everything in new Orleans, and very helpful planning any tours or recommending other places to eat and drink.
I can't wait to go back in November....
See you soon Loews!!!
Our Family LOVES LOEWS!
We were lucky to be guests at Loews Hotel in January of 2004, less than one month after they opened. We arrived on a rainy afternoon by taxi, and were immediately met with large umbrellas to shelter us on the way in. That set the mood for our entire stay! The doormen (especially Stanley, who really made an impression on our son), the concierge, the pool staff, the manager - everyone there was top-notch at guest-pleasing. We wanted a swamp tour so that our son could see alligators in their natural environment, and even though it was January, and that was a nearly impossible task to accomplish, the concierge found us a tour with a guide who didn't stop until he found an alligator, and even caught it and let our son hold it! We were taking a cruise out of the Port of New Orleans, and we woke up on the morning of our departure to see our Royal Caribbean Ship right out our river- view window. The rooms were spacious and clean, the service was five star, and we would DEFINITELY stay at Loews again. This was our second Loews stay, the first being in Orlando at Universal Studios. Keep up the good work. We'll be back!
This was my first trip to New Orleans and we had a wonderful experience. The hotel was beautiful and the service could not have been better. Everyone at this hotel went out of their way to make our stay pleasurable. The beds are so comfortable and they provide you with many different pillows to choose from. Unfortunately during our stay, our car got broken into, but it turned out for the better because we got to stay an extra night in this fabulous hotel and the hotel ended up paying for our extra night and for our broken car window. You get more than what you pay for at this hotel, it was definately worth a broken car window.
Great Service and Beautiful Surroundings
I thoroughly enjoyed my stay and would definitely stay at the Loews next time I visit New Orleans. I stayed at the Loews while in town for a very big convention. Loews was one of the hotels listed as a conference hotel and I was a little concerned that the hotel would have the congested and hurried atmosphere when accommodating so many people. I was very pleasantly surprised that at no time during the stay did it feels like conventionl chaos.
I travel frequently and am VERY particular about my surroundings and the level of service that I receive. From the moment I arrived at the hotel to my departure, I was completely impressed by this establishment. The rooms are spacious and beautifully decorated. One small flaw was the lack of a full length mirror. When I brought this to the attention of the front desk, they had a full length mirror in my room by nightfall. The bathroom is very nice as well. All the staff in the lobby are warm and welcoming from the bellman to the valets. I felt really valued as a guest.
I had a massage at the spa and was most impressed as well.
I have stayed in many New Orleans hotels and this is the one I would definitely select in the future.
Exceeded Expectations! Would stay again!
Glad I picked Loews. I'm a harsh critic when it comes to hotels/travel but I spent 2 wonderful nights at Loews. Grand luxury king room - very large room, plush bedding w/goose down comforter and pillows, 2 TVs, soaking tub with separate shower, free in-room coffee each day (no charge), good location - 1 block from Riverwalk, Riverfront Streetcar line and Mother's restaurant; 2 blocks from Canal Streetcar line, Shoppes at Canal and French Quarter. Loved the bathroom! Fitness center and pool were very nice. Beautiful lobby. Problem with double charging of daily Internet access, which was immediately rectified.
Yep, they wanted me to pay for extra coffee
I stayed here on a business trip, was impressed by the rooms and service, but was horrified by the coffee policy -- once you have used the one small bag in the room they want $4 for an extra one. The night porter clearly thought it was an idiotic policy as well and slipped me a few bags for no charge. I won't be staying at a Loews when I have to pay for the room.
Clean, beautiful, service fantastic
I couldn't have asked for better. Rooms were spotless, beds were Divine with down comforters and 8 pillows per bed. Pool was splendid! Only bad point was a puzzling test fire alarm at 8 am. They gave me a credit on my bill for it. By the way, service was out of this world wonderful. We'd ask for towels, toothbrushes, and more soap on separate phone calls and get them within a minute. Location is about 5 blocks away from the Quarter, right across the street from the casino, wonderfully quiet (except for the test fire alarm). I booked it for a whole party and everybody loved it. The annual tradition is now that we'll definitely stay here. Oh! Forgot to mention: decor of lobby, knock your socks off beautiful.
Inconvenienced and nickel & dimed to death
I arrived about 12 A.M. and I was checked in by a clerk who had only worked at the Loews for 1 month. I told him I did not want the free newspaper delivered to my door, and I did not want housekeeping service - I wanted no one in my room except me. I asked him if I could place something in the safe-deposit box behind the counter, and he told me there was a safe in the room. I said I know there's one in the room, but most upscale hotels also have boxes behind the counter for guests to use. He insisted the only safe-deposit boxes were in the rooms. He said to make sure, he'd go ask his manager. When he returned, he said he was wrong, there were safe-deposit boxes behind the counter, but they were all in use. I was placed in a smoking room although my reservation specifically said non-smoking. The bellman brought my bags into the room but did not offer to set up the suitcase rack and place my luggage on it, he just set all the bags in one spot and left - with a tip! I had to place my $5000 cash in the room's safe and I felt uneasy about it every time I left the room. The following morning, I opened my door to find a newspaper. A short time later, housekeeping knocked on my door. I spoke with the assistant manager, Lisa, about these things and was told she would take care of it and from now on nobody would be entering my room. I went out to dinner and returned to find that someone had come into the room to turn down the bed and had also turned on the radio and lamp. I called the hotel's manager, Steve Ferran, and left a message. The following day he said all the problems were caused by the new clerk at the front desk who did not pass my requests on to the proper personnel. He apologized for all the inconveniences and said if there's anything he could do, to just ask. He even offered to pay for a meal in the restaurant. That same night, I called the front desk to request a pack of coffee for my in-room coffee maker. I had used the first one and since I'd had no housekeeping service, I was out. I was told that the first pack for each room is free upon check-in, but I'd have to pay for any additional coffee packs. I was stunned by this, as I have NEVER had to pay for extra coffee; Not at a Motel 6 or Best Western, and I certainly didn't expect to have to pay for it at a 5 star hotel with rates beginning at $199 per night!! She insisted that was hotel policy. I went up to my room and called the night manager who also said that was hotel policy. He did offer to bring me some coffee after I told him that Mr. Ferran had offered to take care of any needs I may have. I told him he better just hang on to that coffee because I didn't want to bankrupt the hotel by getting a free pack of coffee. That was the last straw for me! This hotel wants to nickel & dime its guests for everything - $1 for local calls, in-room movies are about 8 bucks, and having to pay for extra coffee?! NEVER AGAIN Will I stay at a Loews! I don't usually stay at 4 & 5 star hotels, but Harrah's casino was putting me up. I usually stay at budget or mid-priced properties. I always get free local and toll-free calls and if I ask one of the housekeepers, I get extra coffee. FREE!
Big Easy Hospitality
I recently returned from this new Loews hotel located on the edge of the French Quarter. Having 2 dogs, my wife and I stay in Loews pet friendly hotels almost exclusively with some mixed reviews. However, I am pleased to say this one did not disappoint. Each member of the service staff was pleasant, helpful, and interactive. Even during Jazz Fest, when the place was mobbed with guests and other partiers, the staff kept its cool. An indoor lap pool and spa are available as well as on site parking (which, like everywhere in N.O. was pricey at $27 per 24 day). Our corner king room was large with a separate tub and shower and a window. All staff members were eager to please if not a little "green". I will say they were a bit understaffed, particularly at the bar but this seemed to be the trend all over N.O.. If you're interested in the N.O. experience but don't want to stay in the French Quarter, this hotel would be a great choice.
No warm welcome at this place
Arrived at 2:30 am after a red eye flight. Hotel did not have us arriving untill the following evening due top an error made by Southwest Airlines Vacations. Was sermoned by the person checking me in for 10 minutes on how they did not have me arriving until the following morning. I showed my documentation proving that I was paid in full for my stay along with the travel dates. I also called the hotel twice prior to confirm my reservation, also on the same evening of check in to let them know my plane was delayed. Yet I got the lecture "this hotel is fully booked". My room was fully pre-paid! Very unfriendly reception. I finally got one room key for the both of us and no mini bar key. I was afraid to ask for one, as we may have gotten lectured again. Once we checked in the room we noticed furniture was out of place and a used washcloth was on the bathroom counter along with a dirty towel hanging on the back door. The room was not cleaned properly for the entire 6 nights- once the used ice cube bowl was left in our room and we were left without TP on two occasions. And we still tipped $3 per day hoping that would get us better service. Now on to in-room dining. Bad food outrageously overpriced. 9 dollars for a slice of cheesecake. We ordered fruit plates each morning at breakfast. On day 3 our fruit arrived on a 5 inch plate and they tried to charge us $10 for it, the same price for the large plate we received the past 2 mornings.
Had to wait 10 mins for another replacement of course. This is a small part of many inconsistancies during our stay. The hotel's grand opening was on the final night before check out and the owner was there with free champagne. I expect better service at a Motel 6. The greeter at the door was very friendly as was staff during the day but the rest of the stay was a huge disappointment. And did I mention that we were erroneously charged $269 for our room that first night on our check-out bill? Save your money and find a better spot in a great city.
TripAdvisor Reviews Loews New Orleans Hotel
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