Loews Madison Hotel
How has this hotel rated in the past?
- Free High-Speed Internet
- Room service
- Wheelchair accessibility
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Historical Traveler Reviews Loews Madison Hotel Washington DC
Great Hotel - beautiful, crisp and clean
What a wonderful hotel. We had the pleasure of having dinner at the Madison while visiting guests who were staying there. Great food! The hotel had that luxary, crisp feel to it. The entire hotel shined like an a fresh apple (excuse the pun). It has that certain European flare to it. Beautiful marble surrounds the lobby. The staff was extremely generous with their time and the service was impecable. I don't know how they keep it looking so marvelous but for a renovated hotel, it combined the ambience of the past with a modern hotel - what a mix! We made the mistake of booking at the Hotel Lombardi - that will not happen again.
Enjoyable stay at The Madison (2/12 - 2/16/04)
We booked a suite (1 King Bed and connecting room with a murphy bed, bathroom, dining table & living room) for 4 nights beginning Feb. 12th for our family. When we arrived the valet parking attendant/doorman (Romeo) was prompt to unload our MANY bags and park the car. Everyone was very welcoming and at our beckoning call for assistance. Our room was HUGE and the complimentary big basket of candy for our daughters was a hit. Our room/s were very clean and the crisp white linens made us want to crawl in bed right away! We were on the 3rd floor (Suite 309/307) and even though we only had a view of the Washington Post, we weren't looking out of the window that often. The bathrooms are marble and quite large with a towel warmer. The soaps provided are large bars, unlike other hotels and smell wonderful. The disappointing factors were we had a burned out light bulb in the bathroom and was not noticed by housekeeping prior to our arrival. I called twice asking them to bring a new bulb when they serviced our room but instead sent maintenance to do it when we were all taking showers getting ready for dinner.
Maintenance never returned after we asked them to. Seems that communication between the depts. in the hotel is mediocre at best. We also requested that a shower curtain and rod be delivered to the bathroom in the suite area but it never arrived. My girls took showers in our bathroom since I wouldn't allow them to take a drawn bath in a hotel tub. There also was no trash can in the suite bathroom but was delivered when I asked for one. The biggest concern I had was every single time I called for either housekeeping or valet, no one answered the phone! I had to call the operator and she took a message and had them call me back. I found this to be irritating - especially when retrieving messages. All in all, we thoroughly enjoyed our stay and felt the rate we paid for the suite was very reasonable. The hotel has a car that will take you (or pick up) within a few block radius of the hotel. The main valet/doorman is Romeo and he is the BEST! Please ask for him and tell him the family from Charleston will defintely come back to stay at the hotel to see him. Everyone was very friendly and I do recommend staying at The Madison.
Better places to stay in DC
When we booked our room we were told that we would be put on the newly renovated floor, but we weren't. We were also told that there would be a CD player in our room but there wasnt. We were put in another room after complaining to the manager. The rooms are on the small side and the decor leaves much to be desired. This is an ok place to stay if there is nothing else available but I would not return to this hotel.
There are so many better places to stay in the city that are nicer and MUCH more worth your money.
Palette is a Work of Art
The Madison is simply superb. It?s latest addition, Palette, is terrific. The gallery part of it is really creative and so much fun! The entire staff was great and management?s knowledge of the food and wines is amazing and most informative. Our server was suggesting all kinds of great cocktails to taste and was one of the best servers I've run into in DC in a long time! I also got a chance to talk with the Chef. His creations at Palette are worthy of a museum...they are true pieces of art!MR - Travel World Radio
Valentines Day Joke....Buyer Beware
We just returned this afternoon from our Valentines Day weekend at the Madison. My dear husband wanted to surprise me with a romantic stay at this so called 5 star hotel. Apparently he learned about the Madison from one of the local stations giving Valentine's Day suggestions. THe Madison advertised a package offering one night luxury accomodations overlooking the WHite House, a butler drawn bath with rose petals candlelight, chocolate covered strawberries, champagne, and complimentary breakfast for two delivered to the room the next morning.
They raved about their free valet, concierge, cd players, bathrobes and 5 star accomodations. It seemed as if someone in marketing decided on this promo at the last minute because this place was ill prepared for the couples seeking romance. When we arrived the so called free valet ignored us. So we got out of the car and started unloading our bags oursleves even though we had just watched the doorman unload the car in front of us. I guess because we did not have a Mercedes we were overlooked. FInally after a few minutes he realized we were staying at the hotel and he made a feeble attempt to help with our bags. My husband went inside and the guy asked for our car keys when my hubby told them they were in the car he told him he needed to BRING THEM TO HIM! This is 5 star service?????? When we checked in the room was average, there was no view of the WHite House only a view of an empty office building across the street. When I phoned the front desk she said only the penthouse rooms had views. She said she would see what she could do but we never heard back from her. Our buler drawn bath came 30 minutes late and sans strawberries. We never received the chocolate covered fruits that night, The bathtub was relatively small, the candles smelled wonderful but there were only 6 rose petals in the tub along with one of those mini champagne bottles. Later that night we asked for our room to be serviced while we were out to dinner. When we came back 3.5 hours later no one had serviced our room. We called the front desk and she said housekeeping was closed and she would have to check with her manager. All we needed were extra towels and clean sheets but she never got back to us. 1/2 hour later we called again and she said some one woulf be right up. 45 minutes later a very annoyed front desk person showed up. He barely spoke and never apologixed for keeping us waiting. The next morning our complimentary breakfast delivered to the room consisted of hot water, dry danishes and apple juice. Room service had forgotten our coffee then they forgot the sugar. Then they charged us $7 for room service! When we called down for our car noone answered so we came downstairs and once again we were barely acknowledged. The valet was awful, the front desk was terrible and the rooms were average. Save your money and go somewhere else. I would also like to know who the Madison paid off in order to get a 5 star rating. Our Valentines Day was an utter disappointment.
Superb experience - New Hotel
After the hotel reopened in October 2003, we stayed at The Madison and I was thrilled with my experience. From the moment the valet opened our car door, we were immediately attended and provided gracious service - without the "pushiness" so often attributed to luxury hotels. The public spaces, bar and restaurant are gorgous the the rooms nothing short of plush and comfortable. After experiencing the Madison's renovation and new managment, I would recommend this hotel to anyone.
Give this one a try!!
We recently stayed at the Madison for an anniversary weekend, and after reading previous reviews, I was quite reluctant, though after our weekend, I couldn't help but wonder what this place looked like prior to their renovation (they reopened fall '03) Our stay was exceptional from the moment we arrived until we departed on Sunday. The service we received from every member of their staff was top rate, and attention to detail was given to all aspects of the hotel (room, restaurant, cab service, parking, amenities, etc.) The restaurant food was wonderful (though we ony ate breakfast), and I felt catered to during the entire stay. We would definitely return again in a heartbeat, and I recommend this well hidden secret to both locals and out of towners! One of the best we've ever stayed in.
Not worth the savings
Dingy and generally unpleasant - I expect The Madison has seen better days. I suspect most people have figured that out - the hotel resembled a ghost town - I saw very few other guests during the course of my stay. Though clean, my room was dark and seemed old - and not in the distinguished manner that the hotel touts. The headboard of my bed was made out of hollow paper-mache - and was merely propped against the wall, not even attached to the bed itself. The staff generally was rather dour and - like the hotel - unpleasant. In a somewhat comical scenario, the valet refused to park my car before I moved it from the vacant "taxi line" ahead six feet to a vacant "valet line." There was some sort of imaginary division between the two lines - visible only to the miserable valet. Very odd. Overall, The Madison was simply not an enjoyable experience. Washington offers much lovelier accommodations - the few dollars saved at the Madison simply are not worth it.
Dirty and hot
This is not the luxury hotel that it is advertised as. My room was over 80 degrees every night. They tried to fix the air conditioning and replaced the air filter. It was disgustingly filthy. The last night they finally moved me to another room that was only about 2 degrees cooler. If you decide to stay at this hotel in the summer, be warned that you may be very uncomfortable.
The vents in the hotel rooms (at least in the two rooms I was in and the rooms my co-workers stayed in) were caked with dirt. I complained to the management about this and the air conditioning on at least three occasions and nothing was done about it.
On my departure from the hotel, I again mentioned my disappointment and there was no gesture made by the hotel to address my concerns.
This is not a luxury hotel.
We stayed at The Madison for the Independence Day Celebration during July of 2000. It is an extraordinarily beautiful hotel with the finest service and most gracious staff we have ever encountered in our travels over three decades.
When we return to the Capital, it will always be our choice to stay at The Madison. The caliber of service and staff professionalism are a refreshing change from the name-brand "chains" throughout the city. The atmosphere is formal, but inviting with a charm and elegance that make Super 8s and Red Roofs laughable. Don't miss a chance to treat yourself to an extraordinary experience of fine dining and fine service of THE MADISON.
TripAdvisor Reviews Loews Madison Hotel Washington DC
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