Marriott Hotel Liverpool City Centre
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Historical Traveler Reviews Marriott Hotel Liverpool City Centre
Great hotel, great location
I stayed at this hotel in July. The hotel is stylish in a traditional way, the bedrooms are spacious, comfortable and clean. We had a family room with two double beds for a fantastic rate with parking included. The location of this hotel is fantastic. It was a very warm weekend and the square outside the hotel was buzzing. The Tapas bar opposite is a fab place to sit and people watch. The leisure complex was excellent and our two boys had great fun in the pool. The breakfast is fabulous with a huge choice, they even had a guy making fresh pancakes. Would definately go back to this hotel again and would recommend it to anyone. Top marks.
A bad time in a good hotel
My wife and I stayed on the Saturday night of the Bank Holiday weekend in late May. The hotel is well situated for seeing and doing almost everything in the city centre. It has a multi-storey car park right next door so there is no issues with parking. The hotel is well finished and in keeping with the Marriott chain.
Unfortunately, despite this, our stay was not a happy one. It began shortly after we had unpacked and settled into the room - with the toilet flush handle coming away in our hand. Despite an immediate phone call to reception, it was not attended to and, after returning in the early evening, we had to make a second call to reception before someone came to fix it. (The repair took over half an hour and cut into the time we had set aside to ready ourselves for our evening appointment).
Having put this to one side, we went out for the evening and returned before midnight. The room seemed uncomfortably warm and I put this down to the use of a room key activated switch for the lights, tv and air-con and so expected it to cool down with the said card in place. It didn't. We then endured one of the most uncomfortable nights I have had in a long time. The air conditioning was not working and the design of the room did not lend itself to capturing any breeze from outside. In fact, it might sound strange to moan about a lack of air conditioning in a British hotel on a rather cool night in May, but the hotel room was stifling and unpleasant. After getting no sleep we decided we would be in no position to carry out our plans for later in the day and so cut our losses, getting up at 4am and packing, leaving before 5am without breakfast to return home (so much for our plans for a lazy sunday sleep in with room service).
Whilst we were checking out, the night receptionist/porter told us that they knew the air conditioning had been playing up since last Wednesday, a fact that was not mentioned when we arrived.
I told the receptionist that I was not happy, but he said he was not in a position to deal with the complaint. He said that he would suspend payment for the room until I had at least spoken with the General Manager and that she would ring me the following Monday morning, after 10 am.
Monday came and went and I never received a call. I emailed the Marriott chain via their website and, other than the automated thank you for your comments, we will forward it to the hotel, I have still not had a response.
I suppose they have decided to just write off the room charge and can't be bothered to make the effort to speak to me. That's a shame because the hotel is well located, seems to have plenty of facilities and all the other reviews are very positive.
In summary, its easy to have a good time when everything goes well. But even in the best places things can go wrong and perhaps the sign of a *good* hotel is how well they put things right.
Possibly the best hotel in central Liverpool
My wife and I stayed here 3 nights in May 2005, and overall were very impressed.
The good points are:
- Location could not be better: it's just over the road from Lime St railway station, on the edge of the shopping centre, fairly near the Pierhead, and almost next door to the Tourist Information Centre. Despite all this the double glazing makes it fairly quiet
- We found the staff to be, without exception, friendly, efficient and helpful
- The building and guest rooms are modern, clean and well-equipped. As one reviewer has said, the decor and ambience give you the impression of being in a 4-star and not a 3-star hotel
- The Leisure Centre includes pool, jacuzzi, sauna and steam room, all free of charge and very pleasant to use
- the Bar is comfortable and, when we used it, quiet.
The (very minor) less-good points are:
- Make sure you get a good deal, e.g. a weekend deal, as the Mon-Fri room rate is expensive, as is the main restaurant. We ate elsewhere - there's a huge choice in the surrounding area
- At checkout they tried to charge us £1.40 for a Sunday newspaper - which on a total bill of over £300 was penny-pinching, especially as their website says papers are complimentary! To their credit, the receptionist took the charge off the bill without any fuss
- The minibar in our room was not fully-stocked, and not restocked after we'd used it. Again to be fair, I'm sure they would have if we'd asked.
But these are very minor quibbles, and all in all it was a very good experience.
Great value for money!
I stayed at the hotel the weekend of the 18 March 2005 for 2 nights and have no complaints.
The hotel staff were more than helpful and were always willing to provide advice and assistance. Nothing was too much!
The bedrooms are large, there were two double beds in what was described as a double room, a mini bar, and large bathroom with powerful shower to get rid of those cobwebs from a night out in Liverpool!
I have stayed in a number of hotels in Liverpool all of which have been basic at best and a disgrace at worst. The Marriot athough described as a three star hotel feels more like a four star hotel. I have stayed in a lot more expensive 4 star hotels in other cities in the past. It was well worth paying ten pounds more per night to receive the quality of service and facilities I experienced in the Marriot.
I will return to Liverpool soon and I will be booking into the Marriott!!
Everyone should go 2 Liverpool @ some point!!
I stayed here for 2 days, the weekend after Valentines day. And what a treat it was!!. Our room was spotless, and smelt very fresh all the time, even though it was a smoking room we were in. We had a small problem when we first arrived with the window in our room, i phoned reception for someone from maintenance to come and give us a hand with the window, within minutes there was a knock at our door. The window was sorted within minutes, and the gentleman also explained how the heating in the room worked, and the air conditioning worked aswell. which was helpful.
The staff are very pleasent, and they really couldnt do any more for you if they tried, holding doors, helping with bags, serving breakfast and dinner, attendants by the pool and changing rooms and sauna etc. Even for someone like us, we are young and normally dont recieve the same respect from members of staff because we are young, well thats how it was in London, when we stayed there.
The breakfast is great and just what you need after a wild night out on the town, and very little sleep, which is what we had!!, out pubbing and clubbing all night long!!.
The location that the actual hotel is in is quiet at night and are far enough away from all the pubs and clubs not to be bothered by noise from pubbers and clubbers.
The hotel is very close to 2 beautiful resturants the tapa's resturant at the back of the hotel, is a definet!, the food and the service is spot on, but i would go early it gets busy!!, you arent allowed to book a seat due to the popularity, other than that u only have a 5 minute walk for something to eat!, unless u stay at the hotel.
The swimming pool, jacuzzi and sauna area is lovely and clean, i couldnt fault it, and the changing rooms and showers are spotless aswell!!.
We enjoyed our stay so much down in Liverpool that we are going back down this year for 3 days and later on in the year for another 5 days,
There are small markets dotted over the city centre and all of the Beatles and Elvis attractions are good, there is an Elvis museum down at the dock, and plenty to see to do with the Beatles!!
It is just wonderful!!, i loved it so much!!, and im really looking forward to going back down!!
Watch out Liverpool, here we come!!!
A good location and a good stay
Just returned from a stay in Liverpool. The hotel is centrally located. You can walk to shopping, dining, the attractions, the train station etc. There is a parking garage on site.
My small complaints are that the restaurant is expensive (breakfast buffet standard fare is about $20US) and they seemed a little disorganized. For example, they couldn't locate tokens for me to use the internet access available onsite.
You can use their business center for a fee or walk a block to the public library for free internet access.
The staff was always friendly and helpful and I would stay here again if I return.
Great location close to night life and shopping. A good 3 star hotel with good facilites including a small leisure centre.
Only downside was our breakfast was not delivered on the 1st morning and was late on the 2nd morning.
this hotel is located in a great place for train station,theatre,shopping areas and public transport. the hotel has pleasant decor and the breakfasts are fantastic. i will be back and can recommend to all.
Lovely family friendly hotel.
Very nice hote with good sized, pleasantly decorated rooms and public areas. Very courteous and accommodating staff and very family friendly. Lovely pool and fitness area.
Rooms were very clean, spacious and comfortable. Friendly helpful staff. Good location in the city centre. Highly recommended.
TripAdvisor Reviews Marriott Hotel Liverpool City Centre
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