Hotel Lily London - Kensington/Earl's Court
How has this hotel rated in the past?
Historical Traveler Reviews Hotel Lily London - Kensington/Earl's Court
Clean and friendly hotel
Before traveling to the Lily hotel, my partner and I checked the reviews on this website and were shocked by what some people wrote, as you can imagine we expected the worst!!!
But as we had already paid we thought we'd give it a go anyway!
When we arrived we found our room to be clean, with fresh towels and linen on the bed, although it was rather small we were not dissapointed!
the staff were friendly and helpful, with information about various site seeing trips and directions.
We only managed to make it down to breakfast on our second morning, and found that although the dining room was nice, what was advised as a full continental breakfast was in fact tea or coffee and TOAST! Bit disappointed!
Over all though, we found it to be satisfactory and had a very pleasant stay!! Price was brilliant aswell!!
I dont know what the negative reviewers were expecting, I think some people feel they have to moan about everything! PLease pay no attention to the bad reviews they have no reflection whatsoever!!
Thank you Lily!
Stayed here and although not the Ritz, we didn't pay Ritz price either. Sheets clean, room clean, staff helpful and obliging. Don't be put off by the bad reports. If you are on a budget, then this hotel is okay and handy for travel into inner London.
Cheap and very nasty
I booked this due to its proximity to Earls Court. Big mistake! I'd rather walk the length of the country to get to Earls Court than ever stay here again.
It was an absolutely horrible hotel, I couldnt recommend it to my worst enemy. Its website said it had been recently refurbished, well, I can only have nightmares about how it must have looked previously. The bedroom in the picture bore no resemblence to mine, and the bar area & breakfast area that the website shows are in the basement and have a strong smell of damp. Don't be fooled by the pictures, read the reviews, this hotel really is that bad.
I slept fully clothed on my first night, with a towel over my pillow, but unfortunately that couldnt hide the unique odour of the room. I moved to the Novotel for the second night (well recommended), despite having paid up front for my room.
I suggest you pay a little extra and stay 50 yards down the road at the Ibis, but if cost is your only consideration, then I suggest finding a nice cardboard box under a bridge somewhere.
Just went to check the reviews for Hotel Lily for fun and noticed it seems like nothing has changed.
Stayed here a few years ago and have to say it was the worst hotel I've ever stayed in (I'm a very regular traveller so I have tried quite a few hotels by now).
I was on a short visit to London with my father so we wanted a cheap and clean hotel, nothing extravagant, just a decent tourist hotel.
My dad still refers to this hotel as "the hotel of horrors".
Problems started already at check-in, check-in staff were not friendly, rather rude and unattentive.
Once we came to our double room we noticed the room needed maintenance, the handle on the door was broken and it was actually not possible to lock the door. The bedside lamps were broken and electrical wires were hanging freely above the bed, scary!
My father went to the reception and asked them to do something about it, they said 'the handy man' would arrive, we waited and waited but he never came...
Being quite mad we went downstairs to the reception and asked for another room, the only thing they offered us was an even worse room in the basement with a large hole in the wall, it was really dodgy.
The staff were totally indifferent, no appologies, no courtesy, nothing!
By then my father was so incredibly mad that he asked to see the manager who was just as indifferent as the rest of the staff.
As it was quite latewe decided to stay one night in that room without a proper lock, we brought most of our belongings with us to dinner. The staff agreed to give us back the money we had prepaid for the other two nights and we left the first thing in the morning, I don't think we even bothered about breakfast.
I stayed at this hotel in September 04 and I have to say that I was quite satisfied with the room I had. It was clean, and the bedding was good, as was the bed itself. The facilities in the room all worked well, and the tea and coffee was replaced daily. The bathroom was clean and, although the shower rail was a bit wonky, it didn't spoil anything for me. I enjoyed the breakfast as well, it was plentiful, and although I never asked for any more, I know that other guests did, and the staff were more than willing to oblige. The service at breakfast was quick as well! Most of the staff appeared to be from Eastern Europe and some only spoke limited English, but they were friendly enough and tried to be as helpful as they could. For a cheap hotel, it is certainly good value in my opinion.
Not very clean
I stayed at the hotel lily from the 11 dec 04 to the 12 dec 04 I found the room was very small and there was only 2 towels in the room I went down to reception to ask what the night life was like around that area and where the best place is to go clubbing I had to wait 10 minutes before anyone spoke to me and then I could not understand what they were saying. The breakfast was terrible and I felt very ill after eating it. The decorating in the pics are nothing like what they are showing, the bar area was closed so there was no where for me or my friends to relax and chill out the bedding was not up to scratch I would not recommend HOTEL LILY in LONDON to anybody even though it is suppose to be cheap all i say is it is CHEAP AND DIRTY
Great bugdet hotel
I stayed in lily hotel with my husband recently and can not understand what people are complaining about
the hotel has been refurbished and the reception looks great
staff were very friendly and I found it very convenient for earls court
great breakfast and free car parking is a big bonus in London
Wow, I stayed at this hotel 5 years ago in 1999 and I can see from the few reviews on here that nothing has changed.
I remember that they shoved 3 beds into a room where there was meant to be 2, and the person who was stuck in the middle bed was almost on the floor because it was caving in.
We arrived after an overnight flight from Canada and naturally all took showers to refresh ourselves. When I called down to front desk to ask for more towels I was rudely told that I couldn't have anymore. He told me were were "allowed" one set of towels for each day. When I told him that I had used our towels for that day and would need some for the following morning he still refused.
I also recall the food being awful, almost as bad as the service.
We went out to a pub up the road on the first night and when we told the bartender where we were staying he laughed, and said the Lily was known as the worst hotel in London.
Funny how places stay in business that long when they are dirty, provide exceptionally bad service, etc.
Unqualified to be a hotel
We found Lily hotel through travel agent. Lily hotel's photo looks good, but inside was horrible.
The toilet was old, broken & spread bad smell all the time.
For the same price, actually could have a much better hotel in London.
My friends & I were regreted to stay in that hotel for 7 nights, (no way we paid in advance).
I will highly recommand my fans, never & ever choose this Lily.
Hotel Lily - Our stay from hell
Well what can I say!!! This hotel was the worst ever. The pictues advertised is nothing like the hotel. Pics show large reception which was tastefully decorated in gold and cream with large leather sofas. In reality, the reception was blue, approx 10 ft square and dirty. The rooms were small, the advertised cocktail bar has been shut for months, therefore nowwhere to unwind and have a drink and the dining room smelt of damp.
Within the first hour, I found a mouse trap under my bed full of poison and the receptionist did not want to know when I put my complaint forward. The numbers were written on most of the doors with pencil - how classy!
For the duration of our 2 night stay, I did not come across anyone who spoke english. All in all a very disappointing stay and I will certainly not be in a hurry to repeat it.
TripAdvisor Reviews Hotel Lily London - Kensington/Earl's Court
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