The Lenox Hotel
How has this hotel rated in the past?
- Room service
- Free High-Speed Internet
- Business Services
- Wheelchair accessibility
Photos of The Lenox Hotel
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TravelPod Member ReviewsThe Lenox Hotel Boston
They had the traditional quality bellmen, concierge and front desk. When my phone was left in the cab, i took a $20 bill and left it at the front desk with a message to give to the unnamed guy who called and said he was going to return it. Food was good in the restaurant. overall very pleasant experience.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Went for the Duck Tour....Ho Chi Min. 1913. Pastry cook. JFK address when he was a student here...the address on drivers licence when shot. I drove the duck. The Massachusetts massacre. Three guys shot by red coats. They fired on a crowd of hundreds. John Adams defended the redcoats and got them off. Boston tea party. Paul Revere and his famous ride. The battle of Bunker Hill. Woman with telescope helping me at Apple Mac
Driving in Ireland Firefighters memorial. Park lake squirrels... Alex left. Meet her in NY
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Lenox Hotel Boston
Very Nice Stay
I stayed the Lenox hotel in September 2003 - Really enjoyed my stay.
The Hotel was lovely and I have to say the staff could not do enough for you. Found the food in the hotel a bit pricey, but next door in the Irish pub the food was lovely and reasonably priced. The hotel location was very good but it was a little distance to the main shopping area, but a nice walk on a nice day. Lord & Taylor is just two doors up from hotel, which is also great. Overall I would recommend this hotel.
An Enchanting Stay at the Lenox!
My daughter and I spent two delightful nights at the Lenox on November 15th and 16th, 2003. The location was perfect for shopping, people-watching, and strolling. We were impressed with the bright spaciousness of the superior room on the 11th floor, the cloud-like comfort of the queen-sized beds with downy comforters, the prompt room service breakfasts served on gorgeous china and silver trays, and the overall charm of the European-style hotel. The Lobby was cozy and inviting with three distinct offerings of restaurants within steps of each other. Cleanliness and decor was a plus throughout the hotel, and the wide hallways were easily accessible for a wheel-chaired friend. My daughter, a Boston artist, made me walk down all eleven flights of the beautifully stenciled but rarely used stairwell so that we could marvel at the architecture of a by-gone era. Our privately arranged Holiday Tea in our room for a few invited guests brought forth many positive comments about the quality of the surroundings. The only cautionary comment to be made is to plan ahead - requests for room service (extra chairs, pots of tea/coffee) were a bit slow during the daytime and needed a second request; otherwise, the staff was most accommodating. I especially enjoyed chatting with Jimmy, the 81 year-young bellman, who epitomizes the charm and warmth of the historic Lenox.
The Lenox, A Curate's Egg (Good in Parts)
My husband and I stayed at the Lenox 3rd to 8th September 2003 and overall we were quite disappointed, considering some of the good reviews we had read prior to booking. The hotel is a bit of a paradox, some areas/aspects are very good, whereas others are quite shabby.
Overall, I would say that the hotel exudes an air of faded grandeur.
On the plus side, the location is fantastic and right in the heart of the city. We had a junior suite and the rate we paid was reasonable, as the room was quite large. In addition, unlike one of the previous reviewers, we found the beds to be very comfortable. The City Bar and the Azure Restaurant were quite excellent and the standard of cleanliness and decor seemed to be at odds with the lobby and other public areas - I suspect these two areas have been very recently renovated and are kept in tip-top shape because they are also frequented by non-residents.
On the down side, the lobby and elevator areas were quite scruffy and made me feel like I wanted to check out before I had even seen the room. The first impressions were even worse when we exited the elevator, as the corridor/hallway was dark and gloomy and it looked like the carpet hadn't been vacuumed in quite a while. On entering the room, I must admit that it was quite spacious and reasonably tastefully decorated but it was a little gloomy with a terrible view of a side alley and Lord & Taylor's roof. It also had quite a musty smell, even for such an old building. After a quick inspection, we found that the room and (large) bathroom were actually quite clean so the immediate urge to leave subsided. As we arrived quite late in the evening, we went out almost immediately for dinner. On returning to our room, we decided to have a night cap, only to find that room service ended at 11 p.m. and there was no minibar in the room. The guest information booklet informed us that vending machines were located in the hotel but these were not very well stocked and my husband ended up going out again to purchase some soft drinks. By this time, I had ventured in to the spacious but shabby closet which had an even mustier smell than the bedroom and was topped off by some very unattractive stained polystyrene ceiling tiles and I must admit the urge to check out returned. After a disturbed nights sleep (due to noisy air conditioning) we decided to try the Four Seasons because last time we were in Boston we stayed there and although it was expensive it was excellent. No such luck this time as the hotel was fully booked, due to the fact that Bruce Springsteen and his entourage were in town.
Anyway, we decided to stay put and I must admit that after the second night, we became accustomed to our surroundings and overall we felt that although the hotel was by no means excellent it did represent good value for money and the location was a bonus.
Regarding the staff, on the whole they were friendly and helpful but not paricularly enthusiastic; with one exception. On Friday and Saturday evening we met Jimmy, a guy in his eighties who has worked at the Lenox for a long time (I think he said over forty years). He may be one of the "Old School" but despite his many years of service he was still well turned out (smartly dressed) polite, entertaining, enthusiastic and knew the meaning of the term "Customer Service". I must say he brightened our stay.
We would only stay at the Lenox again if the rest of the hotel was totally refurbished to the standard we saw in the City Bar and Azure restaurant.
Noisy air conditioner
The location of the hotel is excellent, next to the shopping area. We got a pretty big room with 2 double beds. The bed linen looks expensive but the bed is too soft in our standard. Because it is a historical building, the air conditioner is very noisy which kept me awake all night. It blew too much cold air when turned on. The bathroom is very small. The only thing that I like is the aveda product offered in the bathroom. We will not stay there again even though we got a pretty good deal from the hotwire.
Great location and service, but...
My room was extremely small and the airplane bathroom had more leg space than this particular room's bathroom. I don't care about baths, but for those who do, this room had a shower only. Keeping with the trend, the closet was miniscule. I am lucky that this was a business trip and my wife was at home because there was clearly not enough room nor space for two people. Perhaps if she were with me, the front desk would have given me a larger room? Besides these gripes, overall service was fine and one really cannot beat the Back Bay location of the hotel.
What Happened Here?
Spent 5 nights at the Lenox. The location is superb. Refurbishments to the rooms were evident. Beds were ok. Linens were very good. Air conditioning controls left alot to be desired in 92 degree weather.
Service was below average, room service unavailable at peak times.
Advertised bars & cafes (Sam Adams/Upstairs Breakfast Cafe) were not there. When I booked this was listed as one of the Small Luxury Hotel members. Having stayed at other Small Luxury Hotels (SLH) I expected more in comfort, service, and hotel amenities.
Wonderful hotel, terrific value
Stayed two nights on a college-visiting trip with two teenage girls.
The newly refurbished room was beautiful, and SO spacious. Location terrific, and I couldn't believe the moderate room rates.
Found a great deal for The Lenox on Expedia. My parents stayed there many moons ago, so the name was familiar, but they're my parents, so all must be taken with a grain of salt. Not in this case, my stay was first-class. From check-in to my room to the housekeeping staff to the knowledgeable concierge, I couldn't have asked for anything more. Conveniently located to all of the back bay and to subway stations that took me anywhere else I would want to go in Boston. A great weekend in a great town at a superb hotel.
Great spot, Great location
A very nice hotel, not the grandest, not the largest, but small and quaint, more european in style. My wife and I stayed here in Dec 2002 and it was perfect. Reserved through Expedia. The rooms are on the small size but well appointed. The lobby smaller then the grand hotels but charming. There was some exterior renovation going on on the lower floors, but this is likely done by now. We just stayed one night. It was super convenient, right near a T stop, and very close to shopping on Newbury street, and a large indoor shopping complex at the Prudential. There was a nice pub downstairs in the hotel. Staff was very friendly and helpful. If you drive, there is a parking garage next door. While in Boston, we walked through the Fairmont Hotel. I'm not sure how it is priced v-v the Lenox, but even though it is austere on the outside, it has a very grand lobby and would be another option (I don't know the condition of the rooms). My wife and I tend to like smaller hotels that are comfortable and charming, and are located right in the spot we will explore around, and the Lenox fit the bill perfectly.
Terrible experience. Under heavy exterior renovation when I was booked, but no one at the hotel said a thing about it when I called to book my room. Unbelievable hidden cost in local phone calls: 75 cents for access, then 25 cents a minute. Local calls are more expensive at the Lenox than long distance!!! Travelers beware. Lenox is better spelled as rip-off.
TripAdvisor Reviews The Lenox Hotel Boston
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