How has this hotel rated in the past?
- Continental Breakfast
- Concierge desk
- High-speed internet in room
- Wireless internet connection in room (free)
- Free High-Speed Internet
- Free parking
Historical Traveler Reviews The Dairy Private Luxury Hotel Queenstown
Me and my partner stayed at the Whitley Ridge and really enjoyed it apart from one thing.... the receptionist was really annoying - she came across very false and could talk for england (or China!) even though me and my partner had had a long drive and just wanted to check in and un-wind.
Despite this very minor point, the stay was amazing! The food was out of this world, I am pregnant and the chef went out of his way to make sure I had a fabulous meal.
The room was lovely - clean, spacious and tastefully decorated.
Service good throughout, the buffet breakfast was extensive but it would have been nice to have a cooked breakfast included in the price.
Cant wait to go back!!!
Luxurious country house
We booked Whitley Ridge at the last minute and couldn't have been happier with our choice. Our room (room 18) in the modern annex to the main house was very large, beatuifully furnished and had all the luxurious extras like fluffy bathrobes, molton brown bath products and complimentary bottled water. The bed was one of the most comfortable we have ever slept in, and the pillows were amazing. The communal lounge was very comfortable with a great selection of newspapers and magazines, wine, tea and snacks, and the fire was always roaring (thanks to Alfonso - the most helpful member of staff you will ever find!). We chose not to eat in the Michelin star restaurant at the hotel, but instead had dinner at the bistro in town with the same owner, which we enjoyed. Continental breakfast was included, and was superb (poached fruits, fruit salad, french yoghurts, fresh baguettes and pastries). A cooked breakfast was available at an additional cost. Would highly recommend it.
Having stayed here with a group of friends last year I was keen to return with my partner to eat more fabulous food.We were not dissapointed.We actually stayed as a promotional deal from a daily newspaper where you paid for the meal but got the accomodation free.We had the most fantastic meal and were made to feel very welcome.I would highly recommend that you go here if you love food and want to try something a bit different.
New Years Eve
The Food was good but service not great. I stayed at this establishment over the New Year [2005/2006] A New Year Package costing £700 for 2 nights for 2 persons including breakfast and; A Cocktail Reception, a gastronomic Meal with chosen wines to compliment each courseand of course a glass of champayne to toast in the New Year, this on New Years Eve,and dinner from the daily dinner menu on the second or first day of the 2 nights. Also included were Tea with Home made cakes and biscuits.
Sadly there was no tea with Biscuits and home made cakes, no pre New Years Eve gastronomic meal Cocktail reception, and due to lack of of planning no Glass of champayne at Midnight to toast the new Year.
Furthermore at checkout the wines chosen to go with the gastro meal where not included in the already paid for package, neither were the cooked breakfast, despite the package stating breakfasts apparently this was not for a cooked breakfast only a continental breakfast. No beverages were in our room and and coffee ordered was of course at a charge of £3.50
It was sad that even the so called gastronmomic meal although good did not include coffee, this again extra as was the wines despite being told on booking that the wines were part of the package price for the Gastronomic meal. ie the chosen wines a glass with each course 
On booking there was no mention of the fact that this establishment only has toilets for customers on the first floor up a flight of stairs so not great for eveyone. No mention of no beverages in the rooms and not really room service for a coffee. A bottle of Hildon water was in our room but even this was not replaced on our second night. Overall it was a very expensive package over £200 additional charges. The food good but I have stayed at better establishments with better service and better food for less. The waiting staff predominantly Polish and their English was not up to speed so request for condiments and such were er ignored. At Midnight on New Years Eve, some staff were trying to make sure that all had a glass of champayne but this was not planned and many had no glass of champayne to toast the New Year and in fact The New Year was not toasted until some 5-10 minutes after midnight. For the money spent I expect to be able to toast the New Year.
Furthermore service of 10% was not optional as stated in the which guide.
Style over substance
A rather disappointing week end..We have been to Whitley Ridge twice before when Rennie & Sue Law were running it and it was a real treat. The rooms were quiet and comfortable and the food was excellent. The couple was very professional, always present but discreet. Now it is all very different. The surroundings have been tastefuly rearranged. The garden with the pond is beautiful and inside the rooms have had a make over. Our room number 12 is to be avoided at all costs. Very noisy and hot. The proximity of perhaps a boiler makes it impossible to rest in the afternoon after much enjoyable walking in the area. At night you may be startled by the noise once or twice. As for the food, we were very unimpressed on the first night with our dinner. As a main course I was presented with a "smoked haddock and lobster risotto" which was lukewarm, tasted just fishy (it may have been lobster flavoured?) topped with a cold poached egg. This was sent back to the kitchen and what returned was totally different: nice and full of lobster bits. As for the pudding, a passion fruit souffle, it was eggy, not sweet and the sauce was too sharp. On Saturday, the dinner was very nice so we wondered if this was because the chef was there! Anyway in all a very expensive week end and the sad feeling that we will not go back there again.
Very special venue. Recommended for a romantic weekend away. The hotel's restaurant is amazing, in terms of food quality and service. It can be pricey, but is worth it.
The area is superb, especially for visiting Beaulieu, going on walks, cycles etc.
The rooms are quite simple and reasonably sized, but the hotel and the grounds make up for it, they are charming.
It is also worth checking out the 'Simply Poussin' restaurant in Brockenhurst for a more relaxed and affordable experience!
What an amazing place!!
Having come back from Le Poussin at Whitley Ridge, I am now so relaxed!
From the moment that I checked in from the moment I checked out, I was made to feel like a friend, everyone was so warm and friendly.
My room was brilliant with gorgeous countryside views, and it was just wonderful getting up every morning to the sound of birds, and going out for a lovely walk, pure bliss!!
The food is of course one of the main reasons that you come here, and the food was the best I had ever eaten (I mean that!), the staff were knowledgeable, courteous and helpful,and the food was beautifully presented!
I especially enjoyed eating outside one evening with a warm summer breeze, it was just lovely! :-)
I disagree with the previous poster regarding the supplement for a cooked breakfast appearing mean, this is now standard in most top London hotels, and to be honest, I thought the prices were very reasonable.
A continental breakfast is included in the DBB and BB rate, and the reason that a cooked breakfast is charged extra is due to the fact that many guests in hotels prefer to eat continental. The continental breakfast was more
than enough for my big belly, lots of fruit, homemade muesli, orange juice and croissants, what more could you ask for!!
The helpful and friendly owners also own a lovely brasserie-style restaurant in Brockenhurst village itself, which we ate at one evening, simpler food with a lovely ambience and the same high standards.
Whitley Ridge is good value for money, it's an absolutely brilliant hotel, with out-of-this world food, fantastic bedrooms and the best staff ever!
Just what more could you wish for?!? I've stayed in a number of hotels in the forest, and actually, they were nothing special, just boring and bland.
This is the Exception and I will indeed be coming back for more!
Great food but at a price
This hotel is now known as "Le Poussin at Whitley Ridge" We stayed for 2 nights in August for a weekend on a DB+B basis. We chose this hotel because of its small size and promise of fine meals.
Our ground floor room was clean and well looked after with tasty home-made biscuits and an extremely large and comfortable bed, but lacked 1 or 2 details and the small bathroom could do with improvement. The windows lacked net curtains so one had to sacrifice natural light for privacy.
The dinners were wonderful, obviously with top ingredients, well-prepared and presented by well-trained staff, in rather dingy dining rooms, but bar and wine prices were very expensive. Asking guests to pay high supplements for cooked breakfasts seems mean, and adding the infamous "discretionary service charge" to the bill at checkout without prior warning is just annoying.
Accommodation in the New Forest is generally expensive and this hotel is no exception. It's a lovely looking hotel with great food and excellent service in a delightful location, but does it offer real value-for-money?
Feast in the Forest
My wife, her 92 year old mother and I spent 3 nights at this lovely hotel standing in its own grounds in the New Forest just outside Brockenhurst. We were made to feel genuinely welcome from the moment we drove up to the door by the friendly, helpful and superbly trained staff. The food was fabulous and by the third night almost overwhelmed us.
On the whole it was a very peaceful place and one could walk into the forest from the hotel grounds. However, there is a railway line near the rear of the hotel which can be noisy if one sleeps with wide open windows .
My wife and I intend to return on our own and revisit the fantastic menu, but perhaps just for one night next time!
A very small and very charming retreat - I can't wait to return.
TripAdvisor Reviews The Dairy Private Luxury Hotel Queenstown
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