JW Marriott Santa Monica Le Merigot
How has this hotel rated in the past?
Historical Traveler Reviews JW Marriott Santa Monica Le Merigot
Loved le Merigot
This is a classy hotel. Location is great, one of the fews hotels that face the beach. Guest rooms are very large, furnished nicely, and very stylishly decorated. A nice plus - upscale toiletries in the bath and coffee in the morning in the lobby. Most importantly, the staff is very friendly, accommodating, and knowledgeable. We have never stayed in a hotel where all the staff greeted us even in the halls! The concierge gave us some excellent advice regarding restaurants. I highly recommend le Merigot and would stay there again.
Nice staff, tacky music, strange rooms
Le Merigot was in a good Santa Monica location, convenient to the beach, pier, shopping and restaurants. Unfortunately, much of the view from the hotel and pool areas were blocked by a building between the hotel and beach. So close to the waves and sand but the windows in the rooms do not open to allow the ocean breezes and sounds to be enjoyed. The staff was excellent and very friendly, efficient, and helpful. The beds and rooms were comfortable and well stocked with toiletries and towels. The spa and restaurant were twice as expensive as they should have been. The spa had lovely amenities, including scented herbal candles and lovely cucumber lime water. The pool was small, with no ocean view, but comfortable. The gym was convenient and open to the outside. Loud music interfered with conversation and relaxation in the pool and restaurant areas. Although they turned the music volume down on request, they would not turn it off. We were impressed when we left the premises in our car, the parking attendants gave us a bottle of ice cold water for our outing.
Not a 5 star hotel
We spent 2 nites at Le Merigot. Stayed in a very nice room with a great view of the ocean. We were on the 6th (top) floor. It was over the 4th and 5th of July, so there may have been extenuatuing circumstances. We went for breakfast and the waitress virtually forgot about us. I mean we sat there without any service at a restuarant where breakfast cost $40 for two. It was so bad that I left no tip...and I do not remember the last time that happened. My wife was unable to get service at the pool. We had a drink at the bar the night we checked in. The bartender was caught up with his own career and was not very mannerly. I say this because this is presumably a 5-star hotel. But the service was no better than any other lesser hotel. It is convenient to the ocean...but the price doesn't match up. Shutter's is a better choice.
I stayed at this hotel in July 2001. I had booked the hotel 2 weeks in advance because I wanted a ocean view. I originally called the Loews, where I have stayed before, but was told they had no ocean views available, and they suggested the Merigot next door. When I booked my stay at the Merigot they gauranteed me an ocean view suite for $379.00 a night. 2 weeks later, we arrive at Le Merigot and are immediately told that there were no ocean view suites available. The staff seems nonplussed and casually ask us if we'd like another room. We say that we don't and they say there is nothing that they can do. They suggest the Loews and send us over there. At the Loews they again tell us there are no ocean views. We go back to the Merigot and the women behind the desk persuades us to look at another room. We agree, go up a few floors into a room with an awful view of a construction site. We come back downstairs livid and want an explanation. We feel like our trip has been ruined by the Merigots unprofessionalism and lack of courtesy. The staff are not trying to mend the situation. Anything they offer at this point is because we are pushing. They ask us to wait so we take a walk on the beach and come back 1 hour later. When we return to the hotel they tell us that a room has become available and want to know if we would like to see it. We go up to the room after being assured that you can in fact see the ocean from this room. We insert a key into the lock and come face to face with another hotel guest and his small dog. HELLO!!! We apologize profusely to the man and go back down to the desk. This hotel is a joke and has ruined our trip so far. They skip over this "minor incident" as they see it and ask us to please stay in another room for 175.00 until an ocean view becomes available. Around 7:00pm an ocean view suite becomes available and we demand comps for all the trouble we went through. They assure us they will not charge full price for the room, and they will comp dinner and breakfast and good room with a balcony. Because of the large building between the hotel and the beach you can't totally see the beach but you do see some of it. The next morning we got our bill. Surprise!! The room was not discounted, and neither breakfast or dinner was comped. We spent the next hour (I'm not kidding) fighting with the 'manager" who basically told us that his staff from the night before never said anything about our problem and that he didn't know what we were talking about. At the end of the conversation we finally got our 25.98 breakfast comped and paid full price for our dinner AND the room. We didn't get a sorry or any other type of compensation. WHAT A NIGHTMARE. I will never stay at a Marriot or Le Merigot again. I tried to call the number I was given to complain too and never got a call back.(of course) Now, I just tell everybody I can about our horrible experience.
A very disappointing getaway
My husband and I reserved a view room here through luxury link for our anniversary. I thought I did my homework, and read a lot of reviews, but boy, what a disappointment. This is NOT a luxury hotel, and the view room was not large, had a marginal view, and needed updating. The bed was comfortable and the small bathroom was decent, but all in all, it was more like a 3 star business hotel. For $89 a night, it's fine, for the 250 we paid for an upgraded room, it was ridiculous. Next time, the Peninsula or maybe the St. Regis...or just about any other hotel in LA!
Where to begin? The worst kind of service -- smug and incompetent. The exception were the bellfolk, who were friendly and professional. Otherwise the staff was indifferent, the food wildly overpriced and mediocre. The rooms were so dark I couldn't see what was hanging in my closet. Can't open the windows so you're breathing stale air in a lovely climate. Strange meandering corridors with bad art. Just don't go!
Prior to our visit, all we knew about Le Merigot was what we read on the internet. What we now know first hand after our stay is that this property understands hospitality!! The rooms are not huge, however, they are extremely comfortable EVERYONE will assist you with what ever your needs may be. Particularly at the Concireage desk and in particular Brian. I would recommend this property to anyone
Couldn't get any better
My wife and I had the time of our life when we stayed at the Le Merigot. We were treated like royalty. The 20 or 30 steps you have to take to get to the beach, are well worth it. In our opinion, this is a can't miss.
This was a fabulous hotel. Extremely elegant and luxurious. Wish I could have stayed longer. Loved the little touches such as 'Frette' linen sheets.
Staff very attentive and helpful. Recommend strongly.
Great Beach Hotel!
I had the pleasure of staying at the Le Merigot Beach Hotel
and Spa recently and truly enjoyed myself. The service and amenities are outstanding. The staff were exceedingly friendly - from The Spa to the restaurant to the Valet. Santa Monica is a great area to visit and the Hotel is located close to everything. I would definitely recommend this hotel to a friend!
TripAdvisor Reviews JW Marriott Santa Monica Le Merigot
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