Le Meridien Piccadilly

Address: 21 Piccadilly, London, England, W1J 0BH, United Kingdom | 5 star hotel
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This 5 star hotel, located in the Mayfair/Soho/West End area of London, is near Fortnum & Mason, Picadilly Craft Market, Hatchards, and Savile Row.
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          Historical Traveler Reviews Le Meridien Piccadilly London

          Wonderful Stay and Great Location!


          London was the first leg of my family's European vacation. We checked into the Le Meridien Picadilly after a grueling 9 hour flight from Atlanta where we were surrounded by three different sets of crying babies that tag-teamed their screams for the entire flight. We arrived well before check-in time and were delighted to find that our rooms were ready. The check-in staff were wonderful and seemed eager to help get us settled in. As we were travelling with another family we booked two rooms and were pleased to find two large rooms with two queen sized beds in each room. I had heard horror stories about closet sized rooms in London but our room was quite large, pleasantly furnished and had plenty of room for our family of four. The restaurants at the hotel are quite nice but relatively expensive for a family. The location is absolutely wonderful as the Tube station is 100 yards away, Regent Street is behind the hotel and Fortnum and Masons is across the street.

          Buckingham Palace is a 10 minute walk, Trafalgar Square is 5 minutes away, and the Theater District is just minutes away. We found breakfast at several places around the corner and loved browsing the Waterstone bookstore across the street. The only negative to the Le Meridien in my mind is the lobby. I like 5-star hotels to have 5-star lobbies with large public spaces. I like to be able to collapse into a large easy chair after a day of sight seeing and discuss the day with friends and family in the hotel lobby. That kind of space is non-existent at the Le Meridien. Overall, we enjoyed our stay and would highly recommend the Le Merdien Picadilly.

          Great location - little else to recommend


          It being Amandas birthday, and coincidentally being the end of a very gruelling OfSted Inspection (ie the school inspectors had swooped on her school for a week!), I decided to treat her to a well-deserved weekend away in London. I decided to book via Priceline and selected a five star hotel in Londons fashionable Mayfair. My bid price of £80 (plus about £18 taxes and charges) was accepted and we were allocated a room at Le Meridien Piccadilly, a property with an official AA five star classification right on Piccadilly Circus. I was delighted. Well, up to a point; that point roughly coinciding with our eventual arrival at the hotel yesterday afternoon.Several days before we were to stay at the hotel, I decided to phone them and check the room type. I was disappointed to learn that theyd reserved a twin room and asked if a King was available. Only, I was told, in an upgraded room. I enquired about the additional cost and the operator, apparently being unable to tell me, transferred me to Le Meridiens central reservations department. They were also, apparently, unable to help and suggested that I phoned Priceline, which I immediately did. Priceline were as bemused as me but all credit to them were friendly, helpful and efficient. They phoned Le Meridien on my behalf and, after a short delay, came back to me with news that they had secured a King bedded room at no extra cost! Tickety-boo! I relaxed and started to look forward to our break, happy in the logical assumption that they had secured me a free room upgrade in the process.We arrived at the hotel and walked, past a liveried and friendly doorman, through the rotating door and into the smart lobby. This was very elegant, with a concierge desk, semi-open-plan reception desks, business centre and steps leading down to the welcoming Burlington Bar. Above us, on a mezzanine, was another bar area. Together with its absolutely superb arguably unbeatable - location in the heart of Londons theatre-land, the calm, sophisticated ambience made us feel sure that we were in for a real treat.We were greeted at reception by Tristan, who checked us in with a smile and, once the somewhat laborious process was complete, handed over the key cards to room 705 - adding that hed managed to upgrade us to one of their nicer rooms. Excellent! Couldnt be better!Actually it couldnt be much worse. We opened the door to this large, well-furnished room and liked it very much except for the overflowing ashtrays and the unmade bed. One can draw one of two conclusions when this happens (and it has happened to me once before and more spectacularly, I might add). Either the housekeeping is abysmal or one has been given the key to somebody elses room. Assuming the latter, we headed back down to reception with our luggage. This time, we were dealt with by Victoria. Possibly, shed had a long and hard day, or an argument with her boyfriend I cant tell. Maybe she just wasnt cut out to work with the public; I dont know. Nothing, as they dont say, seemed too little trouble! She tried to sort things out but it became clear that a quick and suitable solution was not to be found. Tristan intervened and invited us to enjoy a drink in the bar (on the house) whilst the problem was resolved.The Burlington Bar was very comfortable and nicely decorated in warm shades of green and we enjoyed polite service, a comfortable sofa and cool G&Ts, whilst watching England fall behind Ireland in the Six Nations rugby match on a wall-mounted wide screen plasma TV screen.Before long, Victoria appeared and gave us new key cards, this time to room 210. Its at this point that the nightmare really began to escalate. We finished our drinks and headed off to our room. I decided to drop by at reception to check that room 210 was still an upgraded room. It wasnt. Im struggling for words to describe a supposedly world-class hotel that offers guests a complimentary upgrade, lets them see the room (albeit in its unserviced or double-booked state) and then puts them back down to a standard room with no explanation or apology, but Rude, Amateur, Unprofessional and Incompetent all spring to mind. It is, at least, a King, I asked. Nope it was a Queen. Central Reservations had not, it appears, managed to inform them of the confirmed re-booking Priceline had secured earlier that week. Ah well. We headed off to the room, on the second floor, having been assured that our luggage had been sent up.We arrived and opened the door. Good grief! I know that London hotel rooms are notoriously small but this certainly took some beating in the anti-Tardis stakes. The fact that it was completely dominated by the 46 Queen size bed possibly gives you an idea of the size. Had baby Josh been with us, there would have been no way of accommodating a cot (or crib). It was clean, though, and blandly decorated in a magnolia colour scheme and turquoise carpet. There was a small desk and chair with a fax machine / computer printer and high-speed internet connection. There was one armchair and an occasional table and an interactive TV set, offering a rather disappointing collection of channels, although pay-movies and Playstation games were available. There was a large walk-in wardrobe with a safe and (and I never understand why hotels dont provide two, in double rooms) one fluffy bathrobe. Cleverly hidden next to this was a well-stocked minibar although I didnt actually find this until the morning, and there was no price list to be found. A minibar is a dangerous thing at the best of times, but one without a price list is, in my humble opinion, to be avoided at all costs. The minimalist theme of the room was admirably complemented by the absence of a room service menu (despite room service apparently being available) and worse the absence of our luggage. Amanda decided to wash her hair in the small, but clean, bathroom and I returned, once again, to the increasingly familiar reception desk to investigate the luggage. I was assured that it was on its way and returned to our rather depressing room. On my return, I learned that reception had phoned to promise delivery of our luggage and eventually it turned up.Time to admire the panoramic view from the window. Except that half of it was boarded up. Probably a thoughtful gesture, since the only thing visible from the upper, un-boarded half of the window appeared to be the hotels air-conditioning unit. Its at this stage that one might explode with rage. The alternative strategy is to relax, fairly confident in the knowledge that things really cant get any worse. We freshened up and went out to enjoy the sights, leaving our depression behind us. One thing Ill repeat is that this hotel would be difficult to beat in terms of its excellent location.We eventually returned and thought it might be nice to enjoy a drink in the mezzanine bar designated the Cigar Club. Indeed, it would have been lovely but it was shut. And so to bed.We skipped breakfast at £47 for two for an English breakfast in bed, it would have been the final insult. Had it not been Sunday morning (when its closed), a far better option would have been to nip across the road and enjoy breakfast (for £11.95 each) in the world-famous Fortnum and Masons (The Queens favourite deli!). Being the gourmand I am (and having spent a small fortune out on the town the night before), a local McDonalds did the trick this time!The hotel has two smart and stylish restaurants The acclaimed Oak Room and the more informal Terrace. We ate out on Saturday night, so I am unable to comment on the quality. There is also a Champneys spa and leisure club. This is currently, however, closed for refurbishment.A nightmare has to end eventually so we decided to check-out again, with the charming Victoria. Whereas at check-in, we hadnt been offered a wake-up call or newspaper (free or otherwise), I had to smile to when I won a bet with myself by correctly predicting that she wouldnt even ask if wed enjoyed our stay (and Id not moaned once about it).Le Meridien have a customer comment card called The Moment of Truth. I filled it in truthfully and hope that the General Manager will read it with interest and act quickly upon the flaws I highlighted. Unless that happens, I cannot see how there is any way that in a competitive market this hotel can be recommended.

          Gem of a hotel


          I have just returned from a four night stay and would highly recomend this hotel. We were on a package air/hotel special with American Airlines. I was concerned about our stay due to some of the poor comments. We found the staff to be extremely helpful,the location perfect and the hotel wonderful. We did need to leave a note to the housekeeper regarding some items that needed to be left. Each time it was promplty done. This hotel is a very good value,especially for London. I think the people who complain should consider the top luxury hotels like Browns, Claridges, Savoy...They will also pay three times higher price. It goes to show some people are never happy.

          What a rip-off


          We booked this hotel because generally speaking we have been quite pleased with the Le Meridien chain. Off peak rates (in late November) were 300Euros a night. We were shown to a room that resembled a a flop house...no space to turn around, bathroom that was falling apart and stained carpeting. After complaining were "upgraded" to a renovated room that was larger and in better condition. The concierge was totally didinterrested in helping us with any information. Most of the time no one was behind the concierge desk. Much of the service was indifferent.

          Doormen never once opened the door for us even though they were a presence. The only positive comments I have are the location was good and the fitness center fantastic.



          I chose this hotel as a special birthday treat for my partner because it was 5-star and we have stayed at other Le Meridien hotels and were impressed. Sadly this hotel was not up to 5-star standard, I would say more 3/4-star. The hotel staff were pleasant, but the standard of our room was very average - it's decor was quite dated and 'worn'. The bathroom could do with a refurbish and the heating system blew out cold air for ages until it started to warm up! Not what you need in December! Breakfast was very nice, a large choice at the buffet but I would suggest going fairly early because when we were leaving the queue was terrible - not what you expect in a 5-star hotel.

          Worst housekeeping service ever experienced!


          3 of us stayed at their quadruple room for 9 nights at the rate of 300 pounds per night during october 2003. We all loved the hotel at first bcoz we had a very large room and the hotel's location is excellent for tourists (which is the reason why i'm giving it 2 stars instead of 1). Their housekeepers very soon changed our impressions for the hotel.Out of the 9 nights we stayed there, there were 2 nights which they forgot to clean out the trash cans both in the bathroom and bedroom; 3 nights which they only put in 1-2 set of clean towels (for a quadruple room!); and 2 nights which they did not refill any toilet and tissue paper (and we waited for 45 mins for them to bring up extra supplies).A nice hotel to stay in overall, just remember to bring your own trash can, towels and toilet papers.



          Our whole experience at this hotel was just plan bad. The front desk people were very rude, they lost our reservation and then lost the companies credit card that was paying for the room, we ended up having to pay for the room and being reimbursed after twice being assured that our card would not be charged that they had corrected the payment problem.

          Also we were giving a smoking room twice even though we kept asking for non-smoking, this was a real issue with the front desk people, they rudely did not understand WHY we would want anything but smoking!

          We initial paid for a king room and got placed in a queen - so small that we had to crawl across the bed to get around the room!

          Finally after many headaches we got our King room which was large and nicer then the queen, but it was not clean, the bathroom was large but again not very clean and we even found underwear in one of the drawers from the previous occupent!!

          I would not recommend this hotel and would never stay there again, it was over priced and not up to anything I would consider even a two star hotel.

          Excellant Hotel


          Stayed there 2 times with our 2 girls aged 12 and 15th, second room was half off through superbeaks. Stay was around 8 days each time. The hotel has one of the best locations, near all the action and plays and is like an oasis coming off Piccadilly Circus in a 5 star setting. The spa and gym are top notch and is accessible from the hotel. The breakfast is great in the atrium with proper English and very fresh seasonal fruits, excellent service. Rooms are well kept with nice linens and upgraded shower supplies. If you want 5 star in downtown London this is a great choice, we stayed at the Hilton Langham up on regent street before but it is a long walk up the hill.

          More like a 2 star Hotel!


          This Hotel has amateurs working in the Reception, and the rooms (we had 2 double) were so dirty and rundown that it`s a disgrace. This is after we insisted upon a upgrade and chanche of rooms! The bathrooms were so filthy we could not take a shower. The only good thing about the Hotel was free access to the Healthclub next door, which was great, but then again this is not run by le Meridian.

          Excellent everything-we loved it.


          My husband and I stayed at Le Meridian-Piccadilly via vacation package from Priceline( $600.00pp air and 5nights hotel). The hotel was 4 or 5 star. We arrived in London at 930AM. I called the hotel, staff Nikko upgraded our accomodation so we could immediately checkin (our room was not ready.) The room was great; quiet; loved the yellow English decor/bathrobe and slippers staff friendly and helpful. Location excellent- near everything we desired-theaters, Chinatown,main parks/squares and attractions, few yards to the tube. We'll be back.

          TripAdvisor Reviews Le Meridien Piccadilly London

          3.50 of 5 stars Very Good

          Travel Blogs from London

          Day 2- Historic London

          A travel blog entry by mcurtin


          ... just picture Peter Pan standing on the clock hands! For some reason, I got mad whenever my Mom took photos of me during this trip, so that explains my angry faces in some of the photos. I said it was "embarrassing" and that my mom was being "too touristy". Oh teenagers! We also walked past Westminster Abbey. It is amazing how old the church is (founded in the year 1045!)

          Next stop was Buckingham Palace! The place is ...