Le Meridien Angkor
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How has this hotel rated in the past?
- Drycleaning onsite
- Meeting rooms/conference facilities
- Continental Breakfast
- Shuttle bus service
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TravelPod Member ReviewsLe Meridien Angkor Siem Reap
Could not expect anything more
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Le Meridien Angkor Siem Reap
Disappointed with service
I chose this hotel based on reviews and the fact we got a good rate of $125/night. I had read about the minor service problems which concerned me but I thought I could live with them. I agree with other reviews that the hotel itself is clean, modern, and pretty. We travelled with our 15 month old daughter so it was important to have large clean rooms and a swimming pool.
The hotel is in a great location, very close to the Angkor entrance. Check in was pleasant and easy. The room was spacious with a king size bed and crib for our child. The bathtub is short. I am 5'2" and when I lean back, I have to bend my knees slightly. Daily, the staff will provide 2 bottles of drinking water since it's not safe to drink from the tap, a fruit plate and 2 small muffins. I was satisfied with everything here.
I was really disappointed with the service. There are a lot of employees working yet they often stand around or disappear for long periods. There are roughly 6 doormen for the 3 large doors. Sometimes they're there and sometimes not. They seem to hover around the middle set of doors so if I went out the other doors, I would have to open them myself. Very inconsistent level of service. The breakfast buffet is huge and plentiful and costs $15. We ate it one morning and had no problems with service. The next morning we chose to eat a la carte on the the patio. We ordered porridge and eggs benedict. The porridge arrived lukewarm but timely. The eggs took 35 minutes. We complained to the waitstaff who apologized. We asked to see the manager who never showed. We also complained at the front desk because we were the only table of the 5 outside not eating from the buffet so there should not have been such a long delay. Later that afternoon however the food manager did send us a box of pastries and apology letter waiving our breakfast charges. We decided the next day we would eat elsewhere. I did have the tea service in the lobby one afternoon. The waitress took 15 minutes to take our order after we asked a doorman to find one for us. Once we got the tea and I finished my pot, she disappeared to a back room. I again waited 15 minutes for her to tell her I wanted another pot. I didn't appreciate having to constantly look around for a server. For paying $12/person for tea I expected better.
I will not stay here again. I didn't like the service and the hotel caters to very large tour groups who come in herds to all the meals. I would recommend the Sokha hotel instead. We ate breakfast and Lunch there one day and the hotel is prettier, newer (only 3 months old), and exceptional service. The rooms there are equivalent to those of Le Meridien. We had 2 servers for our table alone at each meal. I never had an empty water glass nor did I have to look around and wait ungodly amounts of time for servers. I have stayed at other Le Meridien hotels and this one is the worst one I've been to. I will be writing a letter to their offices letting them know of the disappointments I have.
Beutiful, relaxing place with minor service problems.
This is a beautiful hotel. Good value for money. Rooms are clean and very nicely decorated. Setting of whole hotel and the garden is nice. Spa offers relaxing treatments. Location is excellent in between Siem Reap and Angkor Wat and the activity desk is very helpful. Besides all these good points there is definitely a need for improvement in service quality. Staff is usually kind and friendly. I got the impression that they try to do their best yet almost every morning a seating problem occured at the restaurant. They don't prepare the tables become available from leaving customers for the arriving ones. As a result of this they are pushing newly arriving customers more and more to the out of the designated restaurant area each time while there are many empty but messy table in restaurant area. As if this is not enough you leave your napkin and the water on a table shown by the staff and when you return from buffet you find another customer is being seated there and staff is asking you to move to another table. This is so unacceptable and made me very angry. And the way they ask you this is not that they are really sorry but it is kind of like what is your problem, you go and sit there. Whoever managing the restaurant staff is not doing a good job. Another service related problem occured when we are checking out. I guess some of the members don't understand English well enough. We booked the airport transportation the night before and when we went down to the lobby in the morning there was no car nobody knew where it was and when it was coming. After the enquiry was being passed around finally a bellboy managed to bring the car to the front. None of the staff is arrogant nor they are unwilling to serve, on the contrary they are friendly and smiley but they are not well trained to serve in this kind of a hotel and don't know exactly what should be their behavior. One last point, room service menue is very poor. Almost nothing we would like to order other than breakfast. Even though all these service related negativities remember this is a beautiful place, with some improvements in service quality i believe it will be better.
I will be backed!
We stayed in the normal guest room for 3 nites. Both the room and washroom are spacious and filled with amenities of all you need. The decoration is cozy. Bed and pillows are comfy and we recovered from tireness effectively after the daily temple 'climbling' activities.
Every afternoon when we return to hotel for bath, we found some snacks like macaroon are placed on our table which are simply like angel's food for our empty stomach.
There are still some room to improve in the housekeeping perspect. Perhaps the packing of sugar and coffee creamer looks quite the same, creamer was never refilled by the housekeeper. When we asked for some coffee creamer and we were very surprised and appreciated that they gave us fresh milk instead.
I will definitely stay in this hotel again in my next visit.
Le Meridien - Siem Reap - Great Hotel
A luxury hotel - paid 160$ a nite - lovely room - overlooking the pool. Great bathroom! - good facilities in room - robes, slippers etc, airconditioning and cieling fans. Very good service - all very friendly and efficient. Concierge helpful. Brilliant pool with spa effects, waterfalls, bridge to swim under etc. Nothing better than going for a swim after a hot day temple exploring!. Get tuk tuk from outside hotel to see temples for the day. $9 for the whole day- just point out the temples you want to visit and they will wait outside. People very friendly and its amazing watching all local people going to work school on motorbikes and bikes. We ate at the restaurants outside temples - were very good, cheap and no problems with health. Bring some presents for the kids!. Airport was very organized and very nice (only problem was an official asking for extra money beyond visa payment!). One of the few airports in the world where I was not mobbed by people offering taxis!. Hotel will arrange taxi but twice as expensive as normal taxi! Local town was interesting and we ate in street restaurant - again lovely food and no problems. A great place to visit and probably the highlight of all our travels and cant wait to visit again.
We had a great time at the Le Meridien Angkor. Getting into minor details (I will tell you about in a second) the service here is the best! Le Meridien Central Reservations made a series of mistakes with this booking. After several months of contact with the UK office and Canada, I emailed the Le Meridien Angkor and within MINUTES, YES MINUTES, Yves Mudry, the general manager actually called me in Miami from Siem Reap, Cambodia. The entire situation that took months of central reservations to fix was done by that general manager! What a pleasant surprise and what a show of great service!
The suite we had was a corner suite. It had a king size bed. It had a beautiful parlor area seperated by double Khmer style doors. It also had a half bathroom in the living room area and a beautiful full bathroom in the bedroom.
Breakfast was also wonderful. They had everything from Western style breakfast to Eastern traditional style breakfast. Try to book with the hotel directly for the best rates.
Another thing that the hotel can do is arrange an all day tour for you without it being a rip-off. The driver and guide that they have are courteous and the car is an older Camry but comfy and with a great a/c. They even deviated from what we originally had scheduled with no problems. They were extremely professional and polite. Again, the hotel can be a tremendous help with these plans (for about $23 per person for a full day 09:00 - 17:00).
I wish I had more time to get into the wonderful little details but I am publishing my email address for any of those who may have additional questions. Please do not hesitate to contact me.
This is the hotel nearest to the great temples of Angkor! It is beautiful located on a big piece of land. The room are really wonderful, the staff will make up your bed before evening. We had a room with poolview. The pool is a little bit kitchy but nice.
What they should work on is the presonnel, they sometimes really don't understand English so something went wrong. Flight-ticket booking did they also not understand and they wanted to charge extra money for the payment of this (althought it would be on the end-check).
On the corridors are big black crickets at night, were they do come in I don't know but it seems a Cambodian plague, they are everywere in Siem Reap.
Overall it was a very nice stay in a beautiful hotel.
Le Meridien is a brand new pristine hotel. Alot can be said for a brand new hotel. A room that when you walk in might be the first time someone has stayed in it. The grounds are immature but have great design. The staff is probably the most friendly anywhere. The food is great but you pay for it. The business center is efficient and accomodating. The hotel is right outside of town on your way to Angkor Wat. There are plenty of tuk-tuks outside of the gate. Just make sure you negotiate a price to your destination first. Learned once when 3 of us arrived in the center of town, maybe a mile or two he tried to charge us $12.00. For $12.00 you can get a two tuk-tuks all day long. For $20.00 you can get a sedan w/ air conditioning all day. So remember negotiage everything, everything, I mean everything. Tuk-tuk should be no more then $2.00 or $3.00 a ride. $1.00 per person.
New hotel - on its way to find its feet
Spent 3 days at the hotel with family. The overall feel is good - the hotel is modern, airy, the staff is helpful and attentive. The rooms are nice, and bathrooms are of a good size. Great breakfast. Nice pool. Good location, on the way to the sights.
They need to improve : pricing (laundry, dinner, ..), terrible "new-age" type of music around the pool (why should we have to bear this), gym closes too early, restaurant decoration is impersonal and atmosphere in the evening is grim, the garden suffers from the young age of the hotel (these trees need to grow !). Some of the staff tend to be a bit slow (check out) or give the incorrect information (such as the departure tax at the airport).
Le Meridien Angkor
Stayed 1-19-05 +
very few at the hotel .... quiet... mostly Koren tour groups
had the pool to myself every day
food and service was perfect ...staff was over the top
gift shops are well stocked --- may seem pricy for Cambodia but still cheap in comparison to similar resorts in many countries. If you don't like to haggle (or are tired of it) then check out the shops...
location is the closest to the momuments which does help due to slow traffic in town
This is a beautiful, new hotel with beautiful grounds and great location. They had my reservation correctly and my driver was at the airport to pick me up, even though I made my reservation at something like 3:30 am for a 9:00 arrival.
The service, while generally excellent, is a bit rough around the edges. I was told that for a driver to drive me to the airport but make any stops along the way (ie, to watch sun rise over Angkor Wat) would require that I rent a car for the whole day at stg. like $85 while the normal airport transfer charge is $7. I think this was a matter of miscommunication. What was truly insulting, however, for a $200-a-night property, was a waiter who insisted I had signed a fake name to a receipt for lunch. I'd forgotten my room number but printed my name very clearly, and didn't expect such an uproar. He literally chased me down to suggest that the name I signed wasn't the name I checked in with. Management didn't really seem to get why I was upset.
However, the food and drink were very good, the rest of the service excellent, and the spa outstanding. I'd go back in an instant.
TripAdvisor Reviews Le Meridien Angkor Siem Reap
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