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TravelPod Member ReviewsHotel Excelsior Naples
We enjoyed our stay at the Excelsior. We stayed 6 nights and used points for 5 of them. The only complaint was the internet. It did not work well in the room. It was difficult to connect and we had to reconnect frequently. Everything else about our stay was excellent.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel Excelsior Naples
We just returned from a 5 nite stay at the Excelsior in Naples. Naples is much maligned but unfairly so. It is a great city. The people were extrmely nice( even the famous Naples taxidrivers). The food and particularly the pizza eas fabulous. Would recommend Ciro e Mergellina,Ciro a Santa Brigida and Dora as our favorites. This city needs a PR overhaul because it was beautiful, interesting, close to Pompei, Herculaneum Amalfi coast etc. I could have stayed another week. I was with my wife and 3 kids. We never felt unsafe or threatened. Try to get Dolores Caporossa as a guide for anywhere in Naples or surrounding sights. I am so glad we weren't deterred by some of the naysayers on this site.
You better love marble
others write of a good location. that's true especially for strolling and shopping. the hotel is well maintained with a seemingly recent upgrade but in the sort of style where one would bring the mistress, not the wife. marble bathroom and padded brocade wall coverings with wood floor. all fine except there is not enough water pressure to make the overhead shower work. so baths it is. if you have a street/water view then you are indeed lucky but be aware that the noise is considerable and the aircon is set to a minimum of 21 centigrade so the choice is limited here. i have found the desk staff not just aloof but actually disregarding. no attempt to retrieve a bag out of a cab or off the street. when requesting a cab was met with no response at all. five minutes later i hoofed it. everything seems a bother as you are breaking in on the chat time for the staff. i can't say little enough about about this place except for the housekeeping. can't wait to get back north and have this fade into a memory. and not a good one at that. if this is the hometown of Sophia Loren, no wonder she lives in Malibu.
You have to meet Luigi, simply the best Concierge
How nice it is to feel a really warm and personal welcome to a large Hotel? The Excelsior excelled in every department, we stayed for a week and could have stayed longer. We would stay there again without hesitation. The room was traditional with a very comfortable super king size bed. The attendance from room service was quick and correct. The crowning glory was provided by one of the very best Concierge's I have ever come across. If there were a competition for the most outstanding Conceirge, Luigi would win it hands down.
Fabulous location and view
Unlike some other reviewers, our room had a great view of the Bay and Vesuvius and was light and large except when we closed the shutters at night. We stayed for free on brother-in-law's starwood points-they got the upgrade room but our room was large and our bathroom too even without the upgrade-I can only assume that the dark, dusty rooms were across the corridor. The hotel is well located-you can walk to the port to catch a boat to Capri without much trouble or up to the shopping street and mall. There is a dock with many restaurants right down the street-we ate there 2 nights-the food was nothing special but the ambience was great. We ate around the corner at a good small restaurant the 3rd night because of the rain. Because breakfast was not included, my husband and I had coffee and pastries every morning around the corner for 2 to 3 euros. I did not have a bad pastry in Naples. At the hotel, on Sunday when the little places were not open, I had coffee and toast for 7 to 8 euros. We had drinks with good nibbles every night at the hotel-not cheap and like someone else wrote the piano gets annoying if you stay too long. I would not stay at this hotel again unless on a coupon, the staff was efficient rather than friendly but the view and location were superb. Only one really bad thing. We rented a car after two days to go to Pompei and then on the our next stop. As we were leaving (literally in the car) a person ran up and handed us a bill for more than 40 euros to cover two nights parking. We did not pay anywhere near this amount anywhere else that we had the car. Ask in advance if you park a car at this hotel.
I don't imagine that any other hotel in the city will have quite such a good view as the Excelsior. It is truly a great location, overlooking the bay, with the open sea front making the area around the hotel seem spacious - something to be valued in the otherwise cramped architecture of Naples
My standard room was large with a balcony and table, allowing me to sit outside taking in the bay - a good start to the day. The bathroom too was larger than normal and well equiped. On the negative side the room was a little dark, dusty and old fashioned.
Breakfast was excellent with a wide range of interesting things to eat including, in the unlikely event you would want it, more British options (porridge, bacon and eggs etc), although these are at extra cost. Sadly I did not get a chance to try the rooftop restaurant but it is clear it would have a great view. There are also plenty of good, and reasonably priced, restaurants in the immediate vicinity (try Antonio Antonio just down the road to the right for a pizza). The hotel service is efficient if not particularly friendly. In the lobby and bars the atmosphere is grand but a little austere and the constant piano music in the evening eventually becomes monotonous, even irritating
Overall I really enjoyed my stay and if I come back to Naples on holiday, rather than business, I would certainly consider the (expensive) option of staying here.
Very few hotels offer you a view as grand as the Bay of Naples plus are in easy walking distance of most of the historic sites of Naples. The Excelsior Hotel offers a great location combined with superb service.
My wife and I just returned from Naples and a three night stay at the Excelsior and were completely satisfied with the room, quality of service and location. The hotel is expensive but worth every "devalued" dollar.
I have read many negative comments about Naples on Tripadvisor over the past six months that our trip was being planned. After our visit I can state without exception that we never felt unsafe. We stayed in the historic center, walked the streets day and nightime, and never experienced any problems. Sure we avoided some areas, around the train station for instance, but I avoid many areas in Dallas and Fort Worth.
We stayed here for one night for our honeymoon in July 2004 and my husband and I loved it! our room was facing the Castel del Ovo and the bay of naples so the view could not be beat! the room itself was very large and luxurious because we made sure to request one of their suites. the next morning we found out about the rooftop restaurant and regretted not going up there at night since the view was spectacular in the morning! overall i would highly recommend it. we don't stay at upscale hotels a lot but this time it was absolutely worth it!
Loved this hotel
I thought that this was a great hotel. As starwood members, we were upgraded to a king size room facing the bay. it was an incredible view and the rooms were light and airy, not dark as in another person's description.
The hotel is located on the water, but it is still possible to easily get around to the other parts of the city. There are also some great restaurants around there as well.
Everything about the hotel was professional and luxurious. I only wish that I wasn't so jetlagged when I first arrived so that I could have appreciated it more.
We were upgraded to a large, spacious suite upon our arrival (Starwood member) and were not particularly impressed with the overall rooms....they were large and very dark, despite lots of windows, the air was very stale (perhaps from the last guest's smoking?) and the bathrooms were a bit antiquated.
Overall, it wasn't a bad experience, but it is likely we wont' stay there again.......if we have to stay in Naples for a night ever again!
My wife and I stayed at the Excelsior for 3 nights for our honeymoon in September 2003. We stayed at hotels in Rome, Positano, Capri, and Ravello during this same trip, and the Excelsior was our favorite by far. The hotel's views of the Bay of Naples and Mt. Vesuvious are the best in Naples. The roof top restaurant was wonderful. The hotel has a great old world charm and atmosphere. The rooms have high ceilings and nice big bathrooms. The staff was very friendly and helpful. The only thing lacking at the hotel was a fitness facility, but this is typical of European hotels. Since this hotel is part of the Starwood chain, the best chance at getting a room with a view is to sign up to become a Starwood member in advance and ask for an upgrade at the desk.
TripAdvisor Reviews Hotel Excelsior Naples
Travel Blogs from Naples
... me to push my limits a little further… when there’s a tower with a locked gate that has an even better view at the top he just climbs over the gate… and heads for the top… of course, I do the same… We then find an alternate way out of the castle, over the drawbridge and down into the heart of the city, checking out the various cathedrals… the grand and majestic and also the scrappy abandoned chapels in the back alleys… and ...
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