Mercure Last Drop Village Hotel & Spa
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Historical Traveler Reviews Mercure Last Drop Village Hotel & Spa Bolton
What a nightmare!
Picked this hotel because it seemed kiddy friendly and as we had a newborn baby, 10 month old toddler and a child of 6 this looked a good place to go. First stop was the Tea Rooms, I suppose you could call it organised chaos! Dirty tables, no waiters and a long delay before we got any food or drinks. I then took my little daughter to the toilet, where there was not a baby changing table in sight, so after changing her on the dirty carpet I decided I'd use our room in future.
The spa was lovely but was for adults only and the main pool was one depth, so again not much fun for kids.
We ate in the main restaurant and had a bad time there as well, so much so that I had to get the Manager involved.
Overall this could be a lovely place to stay but its just missing the vital elements!
Could be so much better
Just come back from a 4 night break at the Last Drop Village and Spa with husband and 2 kids.
Room-very spacious and well furnished although the skirting boards and ledges could have done with a dust and the carpet had obviously not been vacuumed. Nice bathroom.
The Tea shop was a disgrace. Dirty and dingy. We were shown to a table then waited for 15 minutes to order before realising it was self service. The only girl on duty didn't even bother to tell us.
Restaurant was excellent with super waiters, although the set menu was limited. Kids menu excellent.
Steakhouse restaurant was very disappointing. Again grubby and poor service. One kids meal served 20 minutes after the other meals-no apology.
Overall. This could be a great hotel, but management needs to look at cleaning standards and staff training. No one apart from the main restaurant staff looked like they knew what the were meant to be doing!
Not so great
We stayed here one night on our way to Edinburgh, expecting a wonderful respite from our road trip. Boy, were we wrong! The spa was closed early, the whirlpool was broken, and there were no morning appointments available for the next day. The restaurant had a very limited menu, but we couldn't stay anyway due to the cigarette smoke in the room. The rooms were nothing to write home about. Old beds, old linens, no extra blankets, and no extra frills. The most disappointing, I think, was the fact that none of the stores opened until 11am- much too late for us to enjoy them. I don't even think that the staff liked being there. They were pretty grumpy and didn't really put forth much effort in anything they did.
I would not stay here again, or recommend anyone else do so either.
Great Time - Bar None
Beautiful surroundings, great service, fab food and lovely spa spoilt only by the absolute rip off prices of the drinks, nearly £8 for a pint and a G&T is too much, def had to savour them to the Last Drop!
Okay,but some problems
Stayed 2 nights (2 guests).
Room: Comfortabe with lovely views but not very clean! (had to involve management but compensated). Nice bathroom but shower was a pathetic dribble (fobbed off with a story about a part being needed when it was definitely a severe lack of water pressure).
Fire alarm went off twice: once mid-afternoon, once during dinner so all taken out into the rain in the middle of our meal. Apologies were given.
Dining was fine, but nothing special. Breakfast left a bit to be desired, the sausages were terrible.
Didn't use the leisure facilities so can't comment (other than to update that they've been rebuilt and are all new since someone's earlier comment about them being burned down).
Quaint shops, some good value, some expensive. Nice jewellry.
Pub staff friendly with good large screen TV for matches.
Staff very friendly and helpful but seem a bit stretched, both in capability and numbers.
Bill incorrect. x2 staying for dinner, B&B. Charged for the 2nd dinner!. We challenged this and it was removed with apologies.
The staff here poses the famous northern friendliness that brings so many people (including myself) back to the area. Their commitment and enthusiasm help to deliver the Macdonald diference i've always picked up on, even on my shortest of stays. The knowledgeable assistacne from the staff, their willingness to see challenges, not problems (and overcome them), encourages harmony between the Last Drop Village Hotel and their guests. Often staff have superseeded expectations to help make my stay as comfortable and enjoyable as possible. They are a true credit! The facilities offered at The Last Drop are second to none as a new sport, health and leisure complex costing over £2.5m has enhanced the appeal and made more pleasurable the stay. This hotel complex has a novel difference, it is built around a little village street with its own bakery, tea shop, stakehouse and pub. It boasts over 4 large conference suites with modern amenities and facilities and 36 spcious executive bedrooms with cottages and suites for larger groups. Overall I continue to use the Last Drop Hotel whenever I am in the North West as it is an ideal location for touring some of the regions most famous landmarks including the West Pennine moors, Manchester United Football Grounds, Trafford Centre (Huge Indoor Shopping Centre[Over 3 miles of shops]) and I wish all the staff at The Last Drop every success in the future. Thank go to the Macadonald Hotel Group.
Shame about the burnt down Leisure Centre
Stayed here twice, most recent last Summer. First visit excellent, second not so good - Leisure Centre had burnt down(no-one told us when we made the booking or when we arrived), and Restaurant closed on 2 out of the 3 nights we stayed there (Steakhouse meals for kids definitely not of the same standard as the Restaurant)
Great place - good service
We enjoyed our stay very much. The hotel was excellent with helpful staff. From there we visited the English Lake District. Many thanks
Only the best will do
Our recent stay at the Last Drop Village Bolton was the Christmas Special 3 nights. We cannot express enough of how fantastic our stay was, everything about it was amazing, the food was out of this world although we feel as though we have put a stone on in weight, there was so much choice you just had to try everything and the service was excellant, nothing was too much trouble you only had to ask for anything and the staff would put theirselves out to try and get you whatever you wanted. This is the forth time I have stayed at this Hotel and it just gets better and better.I will be going again in the future and hopefully with more friends. I definetly recommend it to anybody.Thankyou for everything Martin & Joy Haddock
Should be named The Last Resort
This hotel is run down and scruffy.
The service in the restaurant is poor, they were so overbooked the staff couldn't cope.
Not recommended when there are so many good hotels out there.
TripAdvisor Reviews Mercure Last Drop Village Hotel & Spa Bolton
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