Holiday Inn Hotel & Suites Sawgrass Mills
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Historical Traveler Reviews Holiday Inn Hotel & Suites Sawgrass Mills Sunrise
The worst housekeeping
We spent five nights at the Hilton Sunrise, because of its proximity to family. The room they gave us reeked of smoke - despite being designated non-smoking - and they gave us an upgrade, which was nice. Unfortunately, the housekeeping was terrible. Supplies such as coffees, shampoo and towels weren't replenished. The maid left the room only half-finished two days in a row - pillows piled haphazardly on the bed, the bolster across the room - as if she'd been interrupted and never came back! We called Housekeeping and were put on hold for ten minutes and then disconnected.
When we complained to the desk, they gave us a free (buffet) breakfast coupon but the food was lousy: eggs overcooked, stale French toast.
Plus, when we asked for advice about which beaches were best, the desk clerk looked at us as if no one had ever asked about beaches before (in Florida!)
Should not have the Hilton name
I always stay at Hilton group hotels and in the past year this has to be the most dissapointing Hilton hotel I have come across. The staff are very unfriendly, the service is non existant in the restaurant. The rooms are old and tired and as another review states the air conditioning is grim.
The whole hotel smells of mold and you can see dark spots of mold everywhere. If you intend on using the wireless internet connection it is pathetic, I had to move my laptop around the room searching for a signal, and when I did it was a really poor signal so everything took forever. I am sure there are better hotels in the area and I will be looking for them next time I head down to Ft Lauderdale
Lots of Problems Here
I have stayed here a number of times because it is the closet hotel to where I have to go. However, the last time (Jan 2005), when I walked in, the staff was arguing with a customer who had made a reservation and traveled from South America to stay for a week. They had confirmed the resv and then overbooked. He, his wife, mother-in-law and three children had to then go find a place to stay elsewhere. The staff made no offer to assist. When I got to my room, there were several problems which never did get corrected. When I told them my reservation included a full breakfast coupon, they refused to provide it until I spoke with the manager the next morning. I think they were overworked and just irritable for that reason.
Awful experience... would not recommend!
I stayed at this hotel for two weeks on business (4/24/05 thru 5/7/05). I travel very often for pleasure -- and have never received the kind of service anywhere in the country that I have at this location. There were a total of about 30 of my associates staying in this hotel at different times throughout the last month and a half (due to a company merger and many of us traveling to this area to train the new associates).
Upon checkin, I was assigned to room 261. After a long travel day, I decided to take a shower. The water pressure from the shower-head was non existant. I grumbled a bit but decided to try to grin and bear it. Upon inspecting things a bit more the tile grout was so dirty that it was black in spots, the carpet was ripped up in several places, wires were ripped through the wall paneling, drawer-pulls on the dresser were missing (2 out of 6) and the air conditioning system is ancient (the panel sticks out from the wall creating gap between the metal and the wall by about two inches... filled with cobwebs and the like.. I was later told by maintenance that this was 'normal' because this building is "old".) I headed down to the Cafe to get something to eat (Food was OK - Pasta was a bit watery but the waiter understood and took it off of my bill). After getting some food in my stomach I went up to the Front Desk to ask to be moved. This is when the problems started.
One of the young women behind the front desk (Marisol) was perfectly nice and offered right away to switch our room -- we were switched to room 409. The Night Manager that was on staff that evening, who goes by the name of "J.P.", asked what the problem was. I began to express my concern and distaste with my room and the water pressure. In no way did I raise my voice with this man, but he immediately became audibly rude and obstinant. Following this encounter (after I had received a different room), every time that I passed by the front desk and he was there, he had a rude comment for me. There were many hotel staff that greeted us with a smile and a "Good Morning" or "Good Evening".. from J.P. we typically only received a nasty look and a snappy comment. I have never been treated this way by a member of hotel staff. I immediately felt alienated and unwelcome.
Room 409 was a little better -- a bit larger than the last due to the location of the room (there was a full-wall window that extended out a bit from the left side of the room, on an angle.) This room had quite a bit of water damage along the top of the main wall. The drain-plug in the room was completely broken off so you could not fill the tub for a bath. There was a smashed-bug mark on the shower-curtain that remained there during my two week stay. The water pressure in this room was not much better, but compared to room 261 it was a vast improvement.
Housekeeping at this location is lackluster, my bathroom floor in 409 went close to a week without being washed (floor was literally sticky!). They seemed to choose when they wanted to freshen up your room... sometimes they did not show up at all (and I did not have the "Do Not Disturb" sign on the door any of these days). On the days where they did not show up I would attempt to call Housekeeping for fresh towels -- when they did not answer I would ring the front desk - only to be greeted with an annoyed sigh and a "We'll have those sent right up for you." The next day, when housekeeping would come to the room -- they would take away the additional clean towels that you had called to get the previous day! Also, the days that Housekeeping showed up, they would not knock, they would simply enter your room. I normally would not mind as long as I am not IN the room at the time...!
I brought my concerns to Hilton, where my letter was forwarded to the Executive Assistant of the Hotel. I was hopeful that after my meeting with her, things would get better... unfortunately they did not. Housekeeping skipped us two days in a row after that! Coincidence? All I really wanted was for my concerns to be heard by the right people, so that the proper changes could be made for future guests. I was not asking for anything additional. When you are on business your hotel is your home -- and I certainly did not FEEL at home. I spent time out of the hotel as much as possible, in order to avoid the people whom worked there due to their demeanor. If you tried to have a casual conversation with someone (the hostess of the Cafe, or the bartender in the lounge, for example) you were typically given an odd look or a forced smile. The people at this location need some SERIOUS work on their customer service skills, amongst other things.
My suggestion to all... choose somehwere else.. ANYWHERE else! I am sorry to say that I have stayed at nicer Red Roof Inn's!
I had stayed at this hotel several years back and swore I would never stay here again. Well I got it on Priceline and the price was right, so there I was. WHAT A DIFFERENCE. Last time I was there it was a dirty hotel with no customer service. Staff never smiled and couldn't have cared less.
This time: Arrived and got picked up at the airport by a friendly gentleman who was very helpful. Arrived at the hotel and no lines. Gentleman who checked me in was friendly, smiled, chatted and when I got my room key there were also coupons for free continental breakfast. The lobby had been redone and was just lovely.
Went up to the room and another wow. Turned out it was a suite. Outer room had sofa, chair, TV, microwave in the TV cabinet, tables, lamps, and phone. Entering the bedroom through two glass doors to a large room with a very comfortable bed, many pillows, desk and chair, club chair, table, armois with TV. The room was immaculate and was kept that way.
Ordered room service the first night and to my surprise the food was quite good. Prompt delivery and reasonable prices.
I could not have had a better experience for any price. The location was excellent, right on University Drive, and everyone was delightful, even the waitress in the coffee shop. I could recommend this hotel with no reservations.
Okay, but too many noisy footballers
Arrived after a wonderful trip down the gulf coast of florida to find the hotel was full of footballers as there was a tournament on. There were footballers everywhere, in all the corridors, wandering around in and out of each others rooms at all hours.
Instead of putting regular guests in a separate part of the hotel and keeping all the footballers together, the management obviously decided to disturb everyones peace and quiet. Not the best end to an otherwise excellent trip.
I would certainly advise checking with the hotel in advance if they are having a sports tournanment and avoid them if they are.
Have stayed here twice on business. Impressed with the large rooms with a living room area, much like Embassy Suites. Only drawbacks are no fridge or microwave in the room and a somewhat incovenient location if you have business outside of Western Broward County. My office is off of I-95 in north Ft. Lauderdale and it takes about 30 minutes to travel the 10 miles or so during rush hour. The pool and exercise rooms are also somewhat outdated. If you are a soccer fan, the national team stays here frequently and practices right across the parking lot.
i have stayed at this top-notch hilton on several occasions, and have always found it to be very pleasant and worthy of the hilton name. of interest, there are many soccer teams that stay and play soccer there. the waitress anastasia in the restaurant always had something nice to say every morning, and the front desk was utterly professional and accomodating.
Overall Nice Stay
This was a nice hotel. The location was good, close to everything. The room itself was nice, had a view of the pool area. The room was equipped w/everything needed, the king size bed was great. Housekeeping was very prompt with cleaning. The shower was a little small, and could have been a little cleaner. The staff was very friendly. The only negative thing I would say is parking is limited. Possibly there is a lot of business conducted via this hotel. I did stay in the middle of the week. I had a nice stay at this hotel, and I would definitely stay again.
My best friend and I stayed at the Florida Sunrise Hilton off of University Blvd and had a fabulous time! The room was spacious and we had a nice view of the pool and sunset. The bed was so comfortable and the bathroom was huge so it would be a good place for families. The hotel was also close to the interstate so it was a pretty central location for anything you wanted to do. The only down-side was that we were a drive to the beach. We were only 10 miles away, but with the all the stop lights and traffic it took us 45 mins to get to the beach! While you are in Ft Lauderdale, make sure you go on the Jungle Queen. It's a great time and good price...my kids will LOVE it next year!
TripAdvisor Reviews Holiday Inn Hotel & Suites Sawgrass Mills Sunrise
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